Ratings based on 2,087 Verified Reviews

4.5 out of 5
91% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Iowa Traveler

Posted Jan 20, 2017
Pros: The decor and the most willing staff.
Cons: The restaurant is excessively expensive. Beautiful room but breakfast did not even include toast. Better off at close local restaurants.
Location: French Quarter and the business district.
Beautiful hotel with the most informative staff. Mark was great as were others.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay in NOLA

Posted Jan 20, 2017
I've stayed here twice - both great choices. Love the location - can walk to French Quarter (we prefer not to stay there anymore) and steps to street car lines. Hotel renovation almost finished (make sure to ask for a renovated room). Service was friendly and helpful. Love the rooftop pool area - nice view and just a great place to be outside and enjoy a glass of wine before heading out to dinner. Knowing the hotel is in a 100 year + building helps - be patient, hot water takes a bit of time to make it to the shower but once there is fine. Beds were comfortable, liked the new decor. Price was right, especially given all of the amenities
5 out of 5
Recommended
for Everyone
by A verified traveler from HOUSTON

MARINE REUNION - FIRST TIME IN A FANCY PANTS HOTEL

Posted Jan 20, 2017
Pros: THE BEST WAS SOOOO SOFT - OUR CORNER ROOM ON THE NINTH FLOOR WAS JUST BIG ENOUGH FOR 2 PEOPLE. LOVED THE SHOWER
Cons: DON'T CHANGE A THING
Location: LOCATION WAS EXCELLENT - WALKING DISTANCE TO EVERYTHING.
LOCATION - EXCELLENT STAFF - EXCELLENT CORNER ROOM ON THE NINTH FLOOR - EXCELLENT HOTEL BAR - EXPENSIVE BUT EXCELLENT WE WERE ABLE TO WALK TO ALL THE SITES FROM THIS HOTEL. THE CONCIERGE GIRL WAS A LITTLE 'HIGH BOOTY' BUT TRIED HER HARDEST WE WILL STAY HERE AGAIN!
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Beautiful! Quiet! Classic!

Posted Jan 19, 2017
Close to shopping and great food without the crazy of the Quarter. What a friendly and knowledgeable staff! Comfortable and classic decor- so beautiful!
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Beautiful hotel close to it all.

Posted Jan 19, 2017
We travel A LOT. This hotel is one of my top 5 we have ever stayed in. The rooms are beautiful and remodeled, the lobby is still old fashioned and GORGEOUS. Take the stairs you won't be disappointed, check out the bar, and please...eat at that delicious restaurant downstairs. The pros: rooms are extremely comfortable, including the beds. The food is amazing. The bar drinks were also great. The location is fantastic, always an Uber nearby. The cons: no hot water in the mornings. Like....none passed 8:30am. That's weird. The hotel is not that big, and that's something that really needs to be fixed. The phones were down 3 out of the 4 days we were there. That made things like room service a bit difficult. Lastly, you can hear everything going on in everyone's room down to a sniffle. The rooms are big enough, it would be a cheap and easy thing to add a partition between the door and bed to cut out most of the noise. All that being said, I would definitely return to this beautiful place.
Comment from Hotel Management
Jan 19, 2017 by FrancisC, Hotel Management
Thank you very much for your honest feedback and please know that we are working very hard to improve all aspects of the hotel. Looks like the Cons didn't out weight the Pros - Glad to see you had a nice visit. See you soon
5 out of 5
Recommended
for Everyone
by A verified traveler from Bahamas

An amazing hotel not to far from bourbon st.

Posted Jan 16, 2017
Had a wonderful time from start to finish the service was amazing staff was so friendly and warning made the stay and experience feel right at home I loved it!!! Will definitely be back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Worth a Return Stay

Posted Jan 14, 2017
Pros: The hotel is very attractive and comfortable - warm and friendly environment.
Cons: Manager and staff provide hotel and package benefits to customers and insure better professional and customer care and service.
Location: The location is within walking distance of all the events and attractions to fill your days.
As a very impressive hotel, our stay was the second time, and plans to return for a third time in the future. Everything about the hotel is makes for a memorable stay - staff - room - food - and location.
5 out of 5
Recommended
for Everyone
by A verified traveler from Biloxi, MS

Great place to stay!

Posted Jan 13, 2017
Pros: Our room/floor was newly renovated. The staff was excellent. So helpful and friendly. Great location and amenities.
Location: French Quarter
Our room/floor was newly renovated. The staff was excellent. So helpful and friendly. Great location and amenities.
Comment from Hotel Management
Jan 14, 2017 by FrancisC, Hotel Management
Glad to see that you like our refreshed look. Hope you will come again soon Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Super nice hotel centrally located

Posted Jan 12, 2017
The hotel was very easy to get to and also very nice. The staff was very responsive to all our needs and could not have asked for a better location.
Comment from Hotel Management
Jan 14, 2017 by FrancisC, Hotel Management
Awesome - glad to hear that your stay was enjoyable. See you soon
3 out of 5
by A verified traveler from Germany

Close to French Quarter and Bourbon Street

Posted Jan 10, 2017
Pros: The rooms were nice.
Cons: Housekeeping very loud very early in the morning.
Location: Everything close regarding entertainment
New ORLEANS was nice and plenty to do. French Quarter and Bourbon Street just 10 minute walk from hotel.
Comment from Hotel Management
Jan 14, 2017 by FrancisC, Hotel Management
Glad to hear that you like our location and rooms. Sorry about the early morning noise - certainly something that we will address. Thanks for staying with us and hope to see you again soon.