Sugar Bowl Jan 2017
Posted Jan 5, 2017
We arrived one day in advance for the Sugar Bowl Jan 2017 and booked what we thought was one of the best hotels in NOLA. However, the truth was quite the opposite. The room #314 we were given had just been refurbished and reeked of cigarette smoke on entrance. I went to take a shower and the selector handle came off in my hand not to mention that the sink would not drain. I complained about the cigarette smoke of which I am very allergenic to the hotel concierge. She was a very nice lady and said she would look into it. Apparently, the air conditioning ducts are connected from room to room and if one of the guest in the adjoining rooms is smoking it carries the smoke into the next room. I was informed that the Le Pavillon is a completely non-smoking hotel yet they did nothing. I complained again to the hotel desk personnel upon checkout and was greeted with rolled eyes. It appeared as if they could not get rid of me fast enough. I don’t normally complain and travel with my job all over the world but this was the worst customer service I have ever received. When you stay in a hotel and are told the entire hotel is non-smoking, I expect to receive a non-smoking room. Every bit of contents that we had in our room during our stay came back home with a strong cigarette smell. This is completely unacceptable and I do not recommend this hotel to anyone. Luxury hotel…this is NOT!
Comment from Hotel Management
Jan 14, 2017 by FrancisC, Hotel Management
Thank you for your honest feedback and please accept my sincere apology for the smoke smell that you experienced during your recent visit. We are 100% smoke free, however we can't control every aspect all of the time. We inform our housekeeping staff to alert management if they find any evidence of smoking so we can handle it quickly and efficiently. Doesn't sound like this happened and for this I am truly sorry.
I hope your time in New Orleans was enjoyable.