Wonderful staff, not so wonderful room
Posted Sep 20, 2016
The hotel had an old world charm and the lobby was impressive. Unfortunately, the room was dusty (overhead fan, pictures, lamps, etc), the toilet water was shut off and the hotel plumber had to come and turn it on. Then, a few hours later, we realized it was leaking water. The shower was one of those sliding doors but there was only 1 so water splattered out. The room phone didn't work so we had to use our cellphones to call the front desk a few times. The only shining star was the staff. They were hospitable, friendly and accommodating. The in-hotel restaurant served amazing food and Miguel, our server, treated us like we were family. The roof top pool was also beautiful and offered an amazing view of the city.
Comment from Hotel Management
Sep 22, 2016 by FrancisC, Hotel Management
Thank you for your honest feedback and please accept my sincere apology for the issues you experienced in your room. We are excited about the future as we are refreshing our property and know that you will love it.
Thank you for your comments about our staff - we are also very proud of them
Hope to see you soon