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Reviews of Loews New Orleans Hotel

4 out of 5
Loews New Orleans Hotel
300 Poydras St, New Orleans, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 736 out of 1125 reviews" "
Rating 8 - Good. 194 out of 1125 reviews" "
Rating 6 - Okay. 99 out of 1125 reviews" "
Rating 4 - Poor. 48 out of 1125 reviews" "
Rating 2 - Terrible. 48 out of 1125 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen, Norwood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, nice restaurant, friendly, helpful staff
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
Thank you. Happy you enjoyed your stay!

6/10 Okay

Stephanie

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We have stayed here for years. We really love this property. It is convenient, the bar is wonderful with great drinks and a local feel. The people are helpful and kind. We have been coming for probably 30 years now and the decor has never really changed. I think therte was a restaurant update but the rooms are very dated and now dirty. There was an enourmous amount of dust accumulation behind our bathroom sink in the slated blinds. The location, room size, and people are such an asset, please take some time to fully scrub and update this property! We want to keep coming.
Stayed 2 nights in Mar 2024
Response from GM on Mar 28, 2024
Thank you for the feedback

8/10 Good

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure what the destination fee was for. It was not explained and l wasn’t expecting it.
Stayed 4 nights in Mar 2024
Response from GM on Mar 20, 2024
Thank you for the feedback

10/10 Excellent

Onterria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in, clean and staff is very friendly!
Stayed 1 night in Mar 2024
Response from GM on Mar 20, 2024
We look forward to hosting you again at Loews New Orleans Hotel on your next return visit.

8/10 Good

Stan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price when I booked my room was $17.40 less than the amount I was charged when I checked out. I was overcharged. It is not right to book a room at one price and then charge more than that!
Stayed 3 nights in Feb 2024
Response from GM on Mar 14, 2024
Thank you for the feedback

10/10 Excellent

Jamiya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 14, 2024
Thank you!

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff was exceptional in assistance and convenience.
Stayed 1 night in Mar 2024
Response from GM on Mar 8, 2024
Thank you!

6/10 Okay

jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from GM on Mar 1, 2024
Thank you for submitting a survey

10/10 Excellent

Jerika

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from GM on Mar 1, 2024
Thank you for staying at the Loews New Orleans!

10/10 Excellent

Janice

Traveled with family
Every thing was nice except they gave us a handicap room didn’t like the hand held shower
Stayed 4 nights in Feb 2024
Response from GM on Feb 28, 2024
Thank you for the feedback and for staying at the Loews New Orleans!

10/10 Excellent

Elisa

Stayed 1 night in Feb 2024
Response from GM on Feb 28, 2024
Thank you!

10/10 Excellent

Thomas, Ponchatoula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good except the restaurant wasn't up to previous standards
Stayed 2 nights in Feb 2024
Response from GM on Feb 26, 2024
Thank you for the feedback.

8/10 Good

Sherika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue i had was the ice machine wasbroken in my floor. I have to have ice in everything. So going to get it on a different floor was an inconvenience
Stayed 3 nights in Feb 2024
Response from GM on Feb 26, 2024
Thank you for submitting a survey.

10/10 Excellent

Jacqueline

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Great service!
Stayed 2 nights in Feb 2024
Response from GM on Feb 26, 2024
We are delighted to know that you were pleased with your overall experience.We look forward to welcoming you back again at Loews New Orleans Hotel soon!

8/10 Good

Tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. It was everything we could have wanted with two small exceptions: the front desk clerk that we first dealt with was obviously in training and almost had us in a room that we didn't reserve (resv's were made 5 months prior), until another clerk corrected her error and ended up giving us an upgrade for the inconvenience. My only other issue is that there is nothing on their website that indicates they have a pool at all - I didn't bother bringing a bathing suit because I didn't think they had a pool, but once we got there, we found that they do. So I was a little irritated by that. Otherwise it was a great place to stay, albeit a bit expensive.
Stayed 2 nights in Feb 2024
Response from GM on Feb 26, 2024
Thank you for the feedback and for staying at the Loews New Orleans!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Thank you!

6/10 Okay

ferlandis

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Feb 2024
Response from GM on Mar 28, 2024
Thank you for submitting a survey

10/10 Excellent

Lydia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around! Ms. Beverly was welcoming and kind.
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Thank you for taking the time to complete a survey regarding your recent stay. We are delighted to know that you were pleased with your overall experience.We look forward to welcoming you back again at Loews New Orleans Hotel soon!

10/10 Excellent

Jasmine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got to check in early with no problem! The hotel gave us a $20 Uber credit and $20 to spend at the bar or dining area.
Stayed 3 nights in Feb 2024
Response from GM on Feb 23, 2024
Happy you enjoyed your stay.Thank you for choosing Loews New Orleans Hotel!

2/10 Terrible

Alex

Stayed 2 nights in Feb 2024
Response from GM on Mar 28, 2024
Thank you for submitting a survey

8/10 Good

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Loews for 5 days the week of Mardi Gras. We enjoyed the helpful staff and closeness to the French Quarter. I bought a room with a view of the Mississippi River and unfortunately another hotel is going up, so i got a little glimpse of the river from the 17th floor. But the new building is ugly and under construction. The room was okay. Pretty standard, nothing special. The room was loud, we were close to the parades and could hear the streets all night long. Something i didn't think about before booking. Finally, expedia says the resort fees will be due at arriving. So i was prepared for that, i wasnt prepared for the 300 incidental fee that wasnt returned to my card for 3 days after we got home. Overall, i would visit again, but i will look into booking somewhere else first.
Stayed 5 nights in Feb 2024
Response from GM on Feb 23, 2024
Thank you for the feedback

10/10 Excellent

Aykui

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with wonderful service. The rooms are spacious and every staff member very helpful. I stayed at another property for two days before switching....wow, what a difference.
Stayed 2 nights in Feb 2024
Response from GM on Feb 23, 2024
Thank you for taking the time to complete a survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Loews New Orleans Hotel!

8/10 Good

Keisha

Liked: Staff & service, amenities
The bathroom was not thoroughly cleaned and the toilet needed service as it kept running after each use.
Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thank you for the feedback.

10/10 Excellent

Taylor

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Mar 28, 2024
Thank you!

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. A beautiful atmosphere. The rooms were spacious and very pretty. I would definately stay there again. Amanda at the front desk was very helpful and informative. Hannah in the bar and grill was vert attentive.
Stayed 3 nights in Feb 2024
Response from GM on Feb 23, 2024
Thank you for choosing Loews New Orleans Hotel!

10/10 Excellent

Cristina, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Mr. Reyes in the front provided us with great service as well as Austin in the bar area.
Stayed 3 nights in Feb 2024
Response from GM on Feb 23, 2024
Thank you for taking the time to complete a survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Loews New Orleans Hotel!

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, good front desk service, rooms were nice. Only weird thing is that they charged for decaf coffee and black tea at their lobby coffee station. They only provide caffeinated coffee for free due to using a latte machine for the other two. In the room, they give you decaf coffee and green tea but no black tea. Seems like they need to figure out how to provide black tea for free. That is not a strange request.
Stayed 3 nights in Feb 2024
Response from GM on Feb 23, 2024
Thank you for the feedback.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Clean rooms. Big comfy bed. I love this hotel and will book from now when traveling to New Orleans 😀
Stayed 2 nights in Feb 2024
Response from GM on Feb 23, 2024
Thank you!

10/10 Excellent

Gabriele

Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thank you!

8/10 Good

Leon

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thank you for submitting a survey

10/10 Excellent

Ashonte

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff was very welcoming. It was also within walking distance for Margi Gras parades, restaurants and shopping.
Stayed 2 nights in Feb 2024
Response from GM on Feb 23, 2024
Thank you for choosing Loews New Orleans Hotel!

10/10 Excellent

Joshua

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great selection. Easy check in and out. Very seamless.
Stayed 3 nights in Feb 2024

8/10 Good

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint hotel close to the excitement. Beautiful hotel.
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Thank you for staying at the Loews New Orleans Hotel!

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Your carpets could use a cleaning
Stayed 1 night in Jan 2024
Response from GM on Feb 9, 2024
Thank you!

8/10 Good

Yamilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and helpful staff
Stayed 1 night in Feb 2024
Response from GM on Feb 9, 2024
Thank you for choosing Loews New Orleans Hotel!

8/10 Good

Kacey

Traveled with family
Liked: Staff & service, amenities
The hotel is very walkable. The lobby area looks and smells inviting. Our room looked like it was very used. Lots of paint rubbed off, desk chair had covering peeling off, showering tiling needs updating. I appreciated the texting option to contact the front desk for assistance.
Stayed 3 nights in Jan 2024
Response from GM on Feb 9, 2024
Thank you for the feedback.

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel well located close to the French quarter, the Mississippi river, high end and souvenir stores, and many restaurants. Rooms were clean and spacious. Service was great from the moment we checked in all the way to the valet the day we left.
Stayed 2 nights in Jan 2024
Response from GM on Feb 2, 2024
Happy you enjoyed your stay!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my upgraded room. Enjoyed an hour long swim in the pool.
Stayed 1 night in Jan 2024
Response from GM on Jan 31, 2024
Thank you for taking the time to complete a survey regarding your recent stay. We are delighted to know that you were pleased with your overall experience.We look forward to welcoming you back again at Loews New Orleans Hotel soon!

6/10 Okay

Deaundrea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the valet . I paid $90 just to self-park in a very small garage space . I could hear my neighbors and couldn’t sleep because they were so loud . Other than those two things everything was nice, clean , and beautiful .
Stayed 2 nights in Jan 2024
Response from GM on Jan 31, 2024
Thank you for submitting a survey.

10/10 Excellent

Adrian

Stayed 3 nights in Jan 2024
Response from GM on Mar 20, 2024
Thank you for staying at the Loews New Orleans!

10/10 Excellent

Keri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a blast. Everything we wanted to do was close and in walking distance. They made our honeymoon memorable .
Stayed 4 nights in Jan 2024
Response from GM on Jan 31, 2024
We are delighted to know that you were pleased with your overall experience and congratulations!We look forward to welcoming you back again at Loews New Orleans Hotel soon!

10/10 Excellent

Manuel, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was perfect. Few blocks away from Canal street so you don’t get all the hustle and bustle of the Main Street but still walking distance to any major areas in the city. Enjoyed the stay.
Stayed 3 nights in Dec 2023
Response from GM on Jan 31, 2024
Thank you!

10/10 Excellent

Brianna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved, loved, loved my stay here. i came when it was a b it colder, and the heated pool wouldn’t heat, but other than that no complaints. the staff was amazing and the hotel is within walking distance of everything. 10/10.
Stayed 2 nights in Jan 2024
Response from GM on Jan 31, 2024
Happy you enjoyed your stay! .We look forward to welcoming you back again at Loews New Orleans Hotel soon!

6/10 Okay

Tonyel

Traveled with partner
Liked: Staff & service
I love the location of the hotel. A little disappointed with the property in general. The hotel lobby and hallways are gorgeous. The room could have been cleaner. A lot of dust, hair in the bed, a broken side table in the sitting area, and paper thin walls. I could hear conversations going on from both of my neighboring rooms. There is no option to have a microwave and there is an additional fee for a mini fridge. I specifically chose this hotel for the indoor hot tub but it was lukewarm. The hotel staff was informed, they will have maintenance check the equipment. Also the sauna is only dry heat, no steam at all. There is a caution sign stating not to put water on rocks. Not the sauna experience I was expecting. The staff were always friendly and inviting. I would say they are the highlight of the hotel. Not sure if this would be a future option for me. Needs major updates and improvements regarding the hotel rooms.
Stayed 2 nights in Jan 2024
Response from GM on Jan 22, 2024
Thank you for the feedback.

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from GM on Jan 22, 2024
Thank you!

10/10 Excellent

Robert, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Thank you!

8/10 Good

Dwayne

Response from GM on Jan 22, 2024
Thank you!

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at the Loew’s! Very art deco and the rooms are very comfortable and the staff was wonderful. Walking distance to the river front, French Quarter and market. I love that the hotel is in a quiet part of town. I will definitely stay here again!
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Happy you enjoyed your stay!

10/10 Excellent

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing!
Stayed 2 nights in Dec 2023
Response from GM on Jan 9, 2024
We look forward to welcoming you back again at Loews New Orleans Hotel soon!

6/10 Okay

CAROLYN

Stayed 2 nights in Jan 2024
Response from GM on Jan 9, 2024
Thank you for submitting a survey.