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Reviews of Loews New Orleans Hotel

4 out of 5
Loews New Orleans Hotel
300 Poydras St, New Orleans, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 724 out of 1099 reviews" "
Rating 8 - Good. 184 out of 1099 reviews" "
Rating 6 - Okay. 98 out of 1099 reviews" "
Rating 4 - Poor. 47 out of 1099 reviews" "
Rating 2 - Terrible. 46 out of 1099 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eric, Larchmont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Nice staff. Big room.
Stayed 4 nights in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024

4/10 Poor

annie, Lynn Haven

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Shades in bathroom had not been dusted in what seems FOREVER. Shower floor mildewed. Carpet had dog hair on it The staff was amazing and friendly. Area around hotel did not feel safe, although I that is a NOLA problem not the hotel.
Stayed 3 nights in Apr 2024
Response from GM on Apr 17, 2024
Thank you for the feedback

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was attentive. Property walkable to most tourists destinations and restaurants
Stayed 3 nights in Apr 2024
Response from GM on Apr 17, 2024
Thank you for staying at the Loews New Orleans!

8/10 Good

Margaret

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in clerk was very unfriendly
Stayed 2 nights in Apr 2024
Response from GM on Apr 15, 2024
Thank you for the feedback

10/10 Excellent

Nikita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is welcoming and professional
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Thank you!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Everybody was nice and accommidating.
Stayed 2 nights in Apr 2024
Response from GM on Apr 15, 2024
Thank you!

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, not very efficient arrival for valet parking. Big hotel that was probably 5 star in its day. Rooms are dated at this point. Prices were reasonable for a suite. Overall good
Stayed 2 nights in Apr 2024
Response from GM on Apr 15, 2024
Thank you for the feedback

10/10 Excellent

Virginia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super clean and the staff made sure we were comfortable. I really enjoyed the amenities and the robes in the room were a nice addition! We traveled with kids and they appreciated the indoor pool and we enjoyed the hot tub and sauna!
Stayed 4 nights in Mar 2024
Response from GM on Apr 15, 2024
Happy you enjoyed your stay and thank you for staying at the Loews New Orleans!

8/10 Good

Junita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While my overall experience at the hotel was pleasant, there were a couple of minor inconveniences that I encountered. Upon arrival, I was informed by the front desk clerk that my room was not yet ready, and I was assured that I would receive a notification once it was prepared. However, after waiting for two hours, I returned to the front desk to inquire about my room status, and a different clerk informed me that my room had actually been ready just 15 minutes after my initial check-in. Additionally, I had a dining credit of $21 that was not applied during my visit. I appreciate your attention to these matters and would like to ensure that future guests do not encounter similar issues. Thank you for your understanding.
Stayed 2 nights in Apr 2024
Response from GM on Apr 15, 2024
Thank you for taking the time to complete a survey. Your feedback is essential in our effort to improve our service standards. Your comments have been shared with the appropriate departments so that they may be addressed. Thank you for choosing Loews New Orleans Hotel!

8/10 Good

Alana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff
Stayed 1 night in Mar 2024
Response from GM on Apr 15, 2024
Thank you!

10/10 Excellent

Andria

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about my stay was excellent! Wish I could have stayed longer. The staff was so helpful and nice. When i arrived someone was playing the piano in the lobby it gave 5 star!!
Stayed 1 night in Mar 2024
Response from GM on Apr 15, 2024
Thank you!

10/10 Excellent

Tina Bumgarner

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very friendly and the location was close to everything we were there for. I have no dislikes about this place. We would stay her again.
Stayed 4 nights in Mar 2024
Response from GM on Apr 1, 2024
Thank you!

10/10 Excellent

Laketa Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great experience. This property is a second home to me.
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Thank you!

8/10 Good

RORY JON

Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly great service
Stayed 3 nights in Mar 2024
Response from GM on Apr 1, 2024
Thank you!

10/10 Excellent

Audrey Wippler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in process, super helpful staff throughout the hotel. Clean, welcoming. Nice indoor pool and hot tub.
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Thank you!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from GM on Apr 1, 2024
Thank you!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and friendly staff
Stayed 3 nights in Mar 2024
Response from GM on Apr 1, 2024
Thank You!

10/10 Excellent

Kathleen, Norwood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, nice restaurant, friendly, helpful staff
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
Thank you. Happy you enjoyed your stay!

6/10 Okay

Stephanie

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We have stayed here for years. We really love this property. It is convenient, the bar is wonderful with great drinks and a local feel. The people are helpful and kind. We have been coming for probably 30 years now and the decor has never really changed. I think therte was a restaurant update but the rooms are very dated and now dirty. There was an enourmous amount of dust accumulation behind our bathroom sink in the slated blinds. The location, room size, and people are such an asset, please take some time to fully scrub and update this property! We want to keep coming.
Stayed 2 nights in Mar 2024
Response from GM on Mar 28, 2024
Thank you for the feedback

10/10 Excellent

Vivian

Stayed 2 nights in Mar 2024
Response from GM on Apr 15, 2024
Thank you!

8/10 Good

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure what the destination fee was for. It was not explained and l wasn’t expecting it.
Stayed 4 nights in Mar 2024
Response from GM on Mar 20, 2024
Thank you for the feedback

10/10 Excellent

Onterria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in, clean and staff is very friendly!
Stayed 1 night in Mar 2024
Response from GM on Mar 20, 2024
We look forward to hosting you again at Loews New Orleans Hotel on your next return visit.

8/10 Good

Stan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price when I booked my room was $17.40 less than the amount I was charged when I checked out. I was overcharged. It is not right to book a room at one price and then charge more than that!
Stayed 3 nights in Feb 2024
Response from GM on Mar 14, 2024
Thank you for the feedback

10/10 Excellent

Jamiya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 14, 2024
Thank you!

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff was exceptional in assistance and convenience.
Stayed 1 night in Mar 2024
Response from GM on Mar 8, 2024
Thank you!

6/10 Okay

jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from GM on Mar 1, 2024
Thank you for submitting a survey

10/10 Excellent

Jerika

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from GM on Mar 1, 2024
Thank you for staying at the Loews New Orleans!

10/10 Excellent

Janice

Traveled with family
Every thing was nice except they gave us a handicap room didn’t like the hand held shower
Stayed 4 nights in Feb 2024
Response from GM on Feb 28, 2024
Thank you for the feedback and for staying at the Loews New Orleans!

10/10 Excellent

Elisa

Stayed 1 night in Feb 2024
Response from GM on Feb 28, 2024
Thank you!

10/10 Excellent

Thomas, Ponchatoula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good except the restaurant wasn't up to previous standards
Stayed 2 nights in Feb 2024
Response from GM on Feb 26, 2024
Thank you for the feedback.

8/10 Good

Sherika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue i had was the ice machine wasbroken in my floor. I have to have ice in everything. So going to get it on a different floor was an inconvenience
Stayed 3 nights in Feb 2024
Response from GM on Feb 26, 2024
Thank you for submitting a survey.

10/10 Excellent

Jacqueline

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Great service!
Stayed 2 nights in Feb 2024
Response from GM on Feb 26, 2024
We are delighted to know that you were pleased with your overall experience.We look forward to welcoming you back again at Loews New Orleans Hotel soon!

8/10 Good

Tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. It was everything we could have wanted with two small exceptions: the front desk clerk that we first dealt with was obviously in training and almost had us in a room that we didn't reserve (resv's were made 5 months prior), until another clerk corrected her error and ended up giving us an upgrade for the inconvenience. My only other issue is that there is nothing on their website that indicates they have a pool at all - I didn't bother bringing a bathing suit because I didn't think they had a pool, but once we got there, we found that they do. So I was a little irritated by that. Otherwise it was a great place to stay, albeit a bit expensive.
Stayed 2 nights in Feb 2024
Response from GM on Feb 26, 2024
Thank you for the feedback and for staying at the Loews New Orleans!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Thank you!

6/10 Okay

ferlandis

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Feb 2024
Response from GM on Mar 28, 2024
Thank you for submitting a survey

10/10 Excellent

Lydia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around! Ms. Beverly was welcoming and kind.
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Thank you for taking the time to complete a survey regarding your recent stay. We are delighted to know that you were pleased with your overall experience.We look forward to welcoming you back again at Loews New Orleans Hotel soon!

10/10 Excellent

Jasmine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got to check in early with no problem! The hotel gave us a $20 Uber credit and $20 to spend at the bar or dining area.
Stayed 3 nights in Feb 2024
Response from GM on Feb 23, 2024
Happy you enjoyed your stay.Thank you for choosing Loews New Orleans Hotel!

2/10 Terrible

Alex

Stayed 2 nights in Feb 2024
Response from GM on Mar 28, 2024
Thank you for submitting a survey

8/10 Good

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Loews for 5 days the week of Mardi Gras. We enjoyed the helpful staff and closeness to the French Quarter. I bought a room with a view of the Mississippi River and unfortunately another hotel is going up, so i got a little glimpse of the river from the 17th floor. But the new building is ugly and under construction. The room was okay. Pretty standard, nothing special. The room was loud, we were close to the parades and could hear the streets all night long. Something i didn't think about before booking. Finally, expedia says the resort fees will be due at arriving. So i was prepared for that, i wasnt prepared for the 300 incidental fee that wasnt returned to my card for 3 days after we got home. Overall, i would visit again, but i will look into booking somewhere else first.
Stayed 5 nights in Feb 2024
Response from GM on Feb 23, 2024
Thank you for the feedback

10/10 Excellent

Aykui

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with wonderful service. The rooms are spacious and every staff member very helpful. I stayed at another property for two days before switching....wow, what a difference.
Stayed 2 nights in Feb 2024
Response from GM on Feb 23, 2024
Thank you for taking the time to complete a survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Loews New Orleans Hotel!

8/10 Good

Keisha

Liked: Staff & service, amenities
The bathroom was not thoroughly cleaned and the toilet needed service as it kept running after each use.
Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thank you for the feedback.

10/10 Excellent

Taylor

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Mar 28, 2024
Thank you!

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. A beautiful atmosphere. The rooms were spacious and very pretty. I would definately stay there again. Amanda at the front desk was very helpful and informative. Hannah in the bar and grill was vert attentive.
Stayed 3 nights in Feb 2024
Response from GM on Feb 23, 2024
Thank you for choosing Loews New Orleans Hotel!

10/10 Excellent

Cristina, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Mr. Reyes in the front provided us with great service as well as Austin in the bar area.
Stayed 3 nights in Feb 2024
Response from GM on Feb 23, 2024
Thank you for taking the time to complete a survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Loews New Orleans Hotel!

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, good front desk service, rooms were nice. Only weird thing is that they charged for decaf coffee and black tea at their lobby coffee station. They only provide caffeinated coffee for free due to using a latte machine for the other two. In the room, they give you decaf coffee and green tea but no black tea. Seems like they need to figure out how to provide black tea for free. That is not a strange request.
Stayed 3 nights in Feb 2024
Response from GM on Feb 23, 2024
Thank you for the feedback.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Clean rooms. Big comfy bed. I love this hotel and will book from now when traveling to New Orleans 😀
Stayed 2 nights in Feb 2024
Response from GM on Feb 23, 2024
Thank you!

10/10 Excellent

Gabriele

Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thank you!

8/10 Good

Leon

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thank you for submitting a survey

10/10 Excellent

Ashonte

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff was very welcoming. It was also within walking distance for Margi Gras parades, restaurants and shopping.
Stayed 2 nights in Feb 2024
Response from GM on Feb 23, 2024
Thank you for choosing Loews New Orleans Hotel!