Ratings based on 1,035 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
80% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

centrally located

Posted Sep 7, 2016
Pros: Staff, location.
Cons: Get rid of bad smell in elevator.
Location: Very centrally located, and right on street car line!
Comfortable, very nice staff, large grounds; the elevator smelled bad, though.
5 out of 5
by Chris from Wichita

Great ambiance!

Posted Jun 29, 2016 on Hotels
Great ambiance. Very nice rooms, great walkin shower although its operation was a bit disappointing. Very nice staff. Secure parking. Good restaurant close by. French quarter about a mile away via cheap trolly ride.
Comment from Hotel Management
Sep 3, 2016 by General Manager, Hotel Management
Thank You! We really appreciate you taking the time to offer your thoughts with us. We are glad you were able to enjoy what we have to offer. We look forward to seeing you again on your next visit to New Orleans. Thank You Again!
5 out of 5
by Gail from MS Gulf Coast

Hidden Treasure

Posted Jun 17, 2016 on Hotels
My best friend of 59 years came from Illinois to stay on MS Gulf Coast. We chose a night in New Orleans at a hotel with reasonable rates and trolley service to the Garden District and that is what we got. Hotel restaurant was excellent and we were able to heat leftovers and even maintain frozen ice cream in our freezer. We had a lovely free breakfast. The only negative thing would be that the parking advertised online was not $17.00. Rate was raised to $24.00 per day. We were able to secure a late checkout. Overall rating for this facility = Excellent
Comment from Hotel Management
Sep 3, 2016 by General Manager, Hotel Management
Thank You! We really appreciate you taking the time to offer your thoughts with us. We are glad you were able to enjoy what we have to offer, as well as, the amenities in the area. We do apologize for the error with the pricing of the parking services. We are working to correct all of those issues. We hope to see you again on your next visit to New Orleans. Thank You Again!
4 out of 5
by A verified traveler

Decent location, room was dated

Posted Jun 14, 2016 on Hotels
The beds were uncomfortable and the room wasn't very clean. There weren't enough electric outlets. However, the staff were very friendly.
Comment from Hotel Management
Sep 3, 2016 by General Manager, Hotel Management
Thank You! We appreciate you taking the time to offer your thoughts with us. We sincerely apologize for the comfort of your bed during your stay with us. We will work with the Maintenance Department to resolve this issue. We hope you will give us another chance to demonstrate what we have to offer. Thank You Again!
3 out of 5
by jeremy from Utah

Beautiful lobby, terrible rooms.

Posted Jun 7, 2016 on Hotels
Our room was in the historic townhome building and was not comfortable. We were at first put downstairs but could hear the upstair room walking around so we switched to upstairs. I'm told the modern rooms are better, so if you decide to stay here book one of those. Our room was clearly not vacuumed , blackout curtains did not block the bright outdoor light at night, pillows were super thin, and sleep was generally hard to come by as the air conditioner was incredibly loud. Room was well decorated but tiny, even just for 2 people. Neighborhood was ok, close to Trolley.
Comment from Hotel Management
Sep 3, 2016 by General Manager, Hotel Management
Thank You! We really appreciate you taking the time to offer your thoughts with us. We sincerely apologize for the condition of your room on your initial encounter. We will work with the Housekeeping Department to resolve these issues. We hope you will give us another chance to demonstrate what we have to offer. Thank You Again!
1 out of 5
by A verified traveler

Hotel Impossible would rip this place to shreds

Posted May 31, 2016
The tub and the towels had hair on them. Called for more towels and they didn't bring them. Would not allow pizza delivery to come to our door. Free breakfast: food was still partly frozen including the blueberry muffins, sausages, and "fried" eggs. They switched us to a "better" room after we complained about the lack of towels and the hair. We could not shower in the new room because the shower faucet was coming out of the wall and the hot water would not stay on. The sink faucet would not run cold water. Hair on towels in this room too. Door to bathroom would not close entirely. Went to office to complain and was told we would be "comped". The morning we checked out I was told we would be comped $53, the parking fee, that is all. The majority of the staff seemed complacent and there was no sense of urgency to please the customer.
Comment from Hotel Management
Sep 3, 2016 by H.R., Hotel Management
Thank You! We appreciate you taking the time to offer your thoughts with us. We sincerely apologize for the condition of the rooms & towels. We will work with the Housekeeping Department to resolve these issues. We hope you will consider giving us another chance to demonstrate what we have to offer. Thank You Again!
5 out of 5
by Robert

Posted May 30, 2016 on Hotels
We were in New Orleans for a student competition and thoroughly enjoyed our stay. The breakfast was also excellent!!
Comment from Hotel Management
Sep 3, 2016 by General Manager, Hotel Management
Thank You! We truly appreciate you taking the time to offer your thoughts with us. We are glad you were able to enjoy what we have to offer. We look forward to seeing you again on your next visit to New Orleans. Thank You Again!
3 out of 5
by A verified traveler from iowa

Not suited to all types of visitors

Posted May 28, 2016
Overall, this isn't a bad hotel, if you're aware of its peculiarities. Breakfast runs from 6:30-9:30 during the week, 7-10 on the weekends, in a nice wood-paneled dining area with several nice seating areas as well as the option to eat outside at a number of patio tables. They have a decent selection of breakfast food, including fresh waffles, sausages and hard-"fried" eggs. Make sure you're there well before the end of breakfast, though, as they lock the doors the moment the posted hours are over. Even if you already have food and just need something from your room, they won't let you back in! They also dont have a high chair, even though they advertise cribs for the rooms - so plan to have your small child on your lap if you don't have a travel high chair with you. Our room had barely enough room to fit the packnplay between the beds and window, though it would not have felt cramped without the crib. There was also no tub, only a fancy tiled shower with a rainfall shower head and a glass half-wall with no door - so no baths for little kids, and even adult showers leave the bathroom seriously wet! Also, the room we were in wasn't well ventilated, so unless the bathroom light was on all the time for the fan, the bathroom stayed damp and towels took a full day to dry. We called down for extra towels as a result, as I was getting in the shower, and hubby had to call twice more as I was ready to get out and still had no dry towel!
Comment from Hotel Management
Sep 3, 2016 by H.R, Hotel Management
Thank You! We really appreciate you taking the time to offer your thoughts with us. We would like to apologize for failing to exceed your expectations during your stay with us. We have taken into consideration all of your concerns, and will be working with the appropriate departments to resolve those concerns. We hope you will give us another chance to demonstrate what we have to offer. Thank You Again!
3 out of 5
by Thomas from North caroline

Vacation

Posted May 18, 2016 on Hotels
The room was clean but small. The staff was great.breakfast was ok but it was close to the trolley cars and could walk to alto of places. We would return again
Comment from Hotel Management
Sep 3, 2016 by General Manager, Hotel Management
Thank You! We really appreciate you taking the time to offer your thoughts with us. We are glad you were able to enjoy what we have to offer, as well as, the amenities in the area. We look forward to seeing you again on your next visit to New Orleans. Thank You Again!
3 out of 5
by A verified traveler

I will not be staying there again////

Posted May 16, 2016 on Hotels
The Hotel Desk staff were very rude. At the 3 pm check in time, I was told my room was not ready and they had no idea when it would be ready. I asked for a manager and was told; no manager was available. I notified Hotels.com who promptly called the front desk and I was given a room immediately.... The sheets did not appear to be clean.... I will definitely not stay there again.
Comment from Hotel Management
Sep 3, 2016 by General Manager, Hotel Management
Thank You! We appreciate you taking the time to offer your experience with us. We sincerely apologize for the inconvenience during your check in process. We will work with the Desk Agents to resolve this issue, as well as, the Housekeeping Department to resolve the concerns with the sheets. We hope you will consider giving us another chance to demonstrate what we have to offer. Thank You Again!