Garden view

Reviews of Melrose Mansion

3.5 out of 5
Melrose Mansion
937 Esplanade Ave, New Orleans, LA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 679 out of 1000 reviews" "
Rating 8 - Good. 231 out of 1000 reviews" "
Rating 6 - Okay. 54 out of 1000 reviews" "
Rating 4 - Poor. 20 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most beautiful mansion turned hotel I have ever seen. The room was absolutely amazing and the staff were super friendly and welcoming. It was definitely a hard goodbye, but I hope to stay again some time!
Stayed 3 nights in Apr 2024
Response from Caleb Manager Melrose Mansion on Apr 21, 2024
We're delighted to receive your nice review and very pleased to find that you enjoyed your visit so much. It is our pleasure to be here for you.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique place to stay. Rooms were very spacious and clean. 10/10 Highly recommend!
Stayed 2 nights in Apr 2024
Response from Caleb Manager Melrose Mansion on Apr 10, 2024
Dear Julie,Thank you so much for your wonderful review! We're thrilled to hear that you found our place to be unique and that you enjoyed your spacious and clean room. Providing exceptional experiences for our guests is our top priority, and it's incredibly rewarding to receive such positive feedback.Your recommendation means the world to us, and we truly appreciate your kind words. Should your travels bring you back to this area, we would be delighted to welcome you back for another fantastic stay.

8/10 Good

Arlene

Traveled with partner
It has everything one needs. Very clean. Private.
Stayed 4 nights in Mar 2024
Response from Caleb Manager Melrose Mansion on Apr 10, 2024
Dear Arlene,Thank you so much for your concise and positive review! We're thrilled to hear that you found our accommodations to be equipped with everything you needed and that you appreciated the cleanliness and privacy provided during your stay. Your satisfaction is our utmost priority, and it's always rewarding to receive such positive feedback. We hope to have the pleasure of welcoming you back for another excellent experience in the future.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay very much. A quaint inn with modern amenities. Within walking distance of the French quarter. Loved our stay!
Stayed 3 nights in Apr 2024
Response from Caleb Manager Melrose Mansion on Apr 10, 2024
Dear Maureen,Thank you immensely for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay at our quaint inn and that our modern amenities added to your comfort. It's wonderful to know that our convenient location within walking distance of the French Quarter enhanced your overall experience. Your kind words mean the world to us, and we're thrilled that you loved your stay with us!We can't wait to welcome you back for another memorable visit. Until then, safe travels!

8/10 Good

Shelly

Stayed 4 nights in Mar 2024
Response from Caleb Manager Melrose Mansion on Apr 10, 2024
Thanks!

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Caleb Manager Melrose Mansion on Apr 10, 2024
Thanks!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
This place is such a unique experience! The rooms were amazing and spacious definitely feel like you are in the real New Orleans!
Stayed 1 night in Mar 2024
Response from Caleb Manager Melrose Mansion on Apr 10, 2024
Dear Judy,Thank you so much for your wonderful review! We're thrilled to hear that you had a unique experience during your stay with us. Creating an authentic New Orleans atmosphere is something we strive for, and we're delighted that you felt immersed in the city's charm within our accommodations.It's fantastic to know that you found our rooms amazing and spacious. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations.We hope to have the pleasure of welcoming you back for another memorable experience in the heart of New Orleans!

10/10 Excellent

Michael

Charming
Stayed 1 night in Mar 2024
Response from Caleb Manager Melrose Mansion on Apr 10, 2024
Dear Michael,Thank you for your kind words! We're thrilled to hear that you found our property charming. Creating a welcoming and pleasant atmosphere for our guests is something we take great pride in.We hope that your experience with us was memorable and that you had an enjoyable stay. Should your travels bring you back to our area, we would be delighted to welcome you once again.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful and very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic! Loved our room!
Stayed 6 nights in Mar 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities
It is an amazing property!
Stayed 1 night in Mar 2024
Response from Caleb Manager Melrose Mansion on Apr 10, 2024
Dear Eric,Thank you so much for your kind words! We're thrilled to hear that you found our property amazing. Providing exceptional experiences for our guests is our top priority, and it's incredibly rewarding to receive such positive feedback.We hope your time with us was truly memorable, and we look forward to welcoming you back for another amazing stay in the future.

8/10 Good

Tarynne

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The place was quant and sweet. You got the more traditional experience. Checking in was a bit of a hassle and a lot of stuff was broken. Eg lights didn’t work great, floor warped and slanted, safe broken, knob came off the door. But then at the same time, we actually loved it there. The staff was super friendly and nice. And it was a convenient location. I thought it was a sweet place. But not if you’re a princess.
Stayed 4 nights in Mar 2024

10/10 Excellent

Laura Gaye

Liked: Cleanliness, staff & service, property conditions & facilities
Melrose Mansion was a taste of the South. We loved the historic feel and proximity of the French Quarter. Staff was welcoming and had great advice. Would stay again!
Stayed 7 nights in Mar 2024

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice quiet spot. The staff is very nice and very clean. I wish they did have an area you could warm stuff up in.
Stayed 6 nights in Mar 2024

8/10 Good

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Kathleen Jean

Beautiful stately historic home. Enjoyed the convenience of proximity to all things NOLA. Will definitely return. Service was exceptional Southern hospitality!
Stayed 4 nights in Mar 2024

2/10 Terrible

cody

Traveled with partner
Disliked: Staff & service
We were charged additional charges for not returning a key. Which is not the case. We returned the key and got a copy of the receipt when we checked out. They said the manager after decided to charge us and after two weeks of trying to get my money back still nothing. Also the room we reserved had someone staying it when we entered the room. They had to change our room last minute and I assume that was the issue that they have no idea who is staying where
Response from Caleb Manager Melrose Mansion on Mar 22, 2024
Dear Cody,Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the inconvenience you experienced during your stay with us. We understand the frustration caused by the additional charges for not returning the key, especially when you did return it and had proof of doing so.We assure you that this is not our standard procedure, and we're actively investigating the issue to rectify any discrepancies in our billing process. Your refund is of utmost importance to us, and we're committed to resolving this matter promptly.Additionally, we deeply regret the confusion with your room reservation and the inconvenience of having to switch rooms upon arrival. Rest assured; we're reviewing our procedures to ensure such incidents do not recur in the future.We appreciate your patience and understanding as we work to address these issues. If there's anything else we can do to assist you further, please don't hesitate to reach out to us directly.Warm regards,

8/10 Good

Daniel

Stayed 5 nights in Mar 2024
Response from Caleb Manager Melrose Mansion on Apr 10, 2024
Thanks

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely place to stay for a getaway to NOLA. Although it's right on the edge of the French Quarter, it was easy to access so many of the places we wanted to visit. We walked everywhere! The lodging is listed as a hotel but has more of a B&B kind of feel. The room was comfortable, clean, and quiet. The only small critique is that they were kind of slow some mornings getting the continental breakfast and coffee out and available. Really enjoyed our stay here.
Stayed 4 nights in Mar 2024
Response from Caleb Manager Melrose Mansion on Mar 18, 2024
Dear Rachel,Thank you immensely for sharing your experience with us. We're thrilled to hear that you enjoyed your getaway to NOLA and found our location convenient for exploring the city on foot. We're delighted that you appreciated the comfortable, clean, and quiet atmosphere of our lodging. Your feedback regarding the continental breakfast and coffee service is invaluable to us, and we apologize for any inconvenience caused by the delay. Rest assured, we'll address this with our team to ensure a smoother experience for our guests in the future.It was a pleasure hosting you, and we're delighted to know that you really enjoyed your stay with us. We look forward to welcoming you back for another memorable visit to NOLA.Warm regards,

6/10 Okay

Jacob

Traveled with partner
Liked: Cleanliness, staff & service
For New Orleans, this place isn’t bad. I personally hated New Orleans which is probably subconsciously reflecting on how I viewed this place. That said, it was kept very very clean, facilities were nice, and the staff was excellent. However, everything is black and white and poorly decorated. Rooms have very sparse decoration, same for the hotel common areas. Rooms also have an extremely “cold” feeling to them and are not very cozy. Pictures for the rooms need updating because some of the pictures do not reflect the room; maybe this is just an Xpedia issue?
Stayed 2 nights in Mar 2024
Response from Caleb Manager Melrose Mansion on Mar 18, 2024
Dear Jacob,Thank you for taking the time to share your feedback with us. While we're pleased to hear that you found our facilities well-maintained, our staff excellent, and our cleanliness to your satisfaction, we're truly sorry to learn that your overall experience was not as enjoyable as we would have hoped.We understand that personal preferences vary, and we regret that the decor of our hotel did not meet your expectations. Your comments about the room ambiance and decoration have been duly noted, and we'll certainly take them into consideration as we strive to enhance the guest experience.Regarding the discrepancy in room appearance compared to the pictures online, we apologize for any confusion. We'll work with our partners to ensure that the images accurately represent our accommodations.We genuinely appreciate your insights as they provide us with valuable opportunities for improvement. Should your travels bring you back to New Orleans, we hope for another chance to exceed your expectations.Warm regards,

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a wonderful stay at the Melrose Mansion!
Stayed 4 nights in Mar 2024
Response from Caleb Manager Melrose Mansion on Mar 18, 2024
Dear Christina,Thank you so much for your kind words! We're delighted to hear that you had another wonderful stay with us at the Melrose Mansion. Providing exceptional experiences for our guests is our top priority, and knowing that we consistently meet your expectations means the world to us.We can't wait to welcome you back for another memorable stay. Until then, safe travels!Warm regards,

8/10 Good

Cindy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great. The room we had was huge. Took a bit to heat due to the size of the room. Also took a few minutes for shower to get hot but again due to the size of the room. No kidding this was almost as big as the downstairs of my house. The guy at the front desk is phenomenal. It’s located close to the outskirt of the free quarters so limited restaurants nearby.
Stayed 2 nights in Mar 2024
Response from Caleb Manager Melrose Mansion on Mar 18, 2024
Dear Clandy,Thank you very much for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that you found your room to be spacious. We apologize for any inconvenience caused by the heating and shower delay, but we appreciate your understanding of the unique challenges presented by the size of the room.It's wonderful to hear that our front desk team left a positive impression on you. Providing exceptional service is always our goal, and we'll be sure to pass along your kind words to our staff member.While we're located on the outskirts of the French Quarter, we're glad to know that you found our location convenient overall. We hope you were able to explore some of the nearby dining options, and we're always happy to provide recommendations for future visits.Thank you again for choosing to stay with us. We look forward to welcoming you back for another fantastic experience!Warm regards,

8/10 Good

Rona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for a quick little weekend getaway in the city! Beautiful place! Weather was cold and windy so we didn’t get a chance to use the pool.
Stayed 1 night in Mar 2024
Response from Caleb Manager Melrose Mansion on Mar 12, 2024
Dear Rona,Thank you so much for choosing to stay with us during your quick weekend getaway in the city! We're delighted to hear that you found our place beautiful, and we appreciate you taking the time to share your positive experience.It's unfortunate that the weather didn't cooperate for you to enjoy our pool. Mother Nature can be unpredictable, but we hope that, despite the chilly conditions, you were still able to make the most of your time in the city and enjoy the other amenities our property has to offer.Should your travels bring you back to the area, we would love the opportunity to host you again, hopefully with more favorable weather for a dip in the pool. Thank you once again for your kind words, and we look forward to welcoming you back in the future.Warm regards,Caleb Manager Melrose Mansion

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Melrose Mansion! It's perfectly situated to walk to explore the French quarter, business district, and more! We never used public transportation this trip, although it's close by. Royal St, Frenchman's St and even Buffa's bar next door had great music and good food, too.So much to see and do, this city will require a repeat performance, and we'll definitely stay at Melrose Mansion again!
Stayed 5 nights in Mar 2024
Response from Caleb Manager Melrose Mansion on Mar 12, 2024
Dear Carol,Thank you for choosing Melrose Mansion for your recent stay and for taking the time to share your wonderful experience with us! We're thrilled to hear that you loved our location and found it perfectly situated for exploring the French Quarter, business district, and more.It's fantastic to know that you enjoyed the local attractions, from the vibrant music on Royal St and Frenchman's St to the delights at Buffa's bar next door. We're delighted that our proximity to these lively spots added to the enjoyment of your trip.We would be honored to host you again for a repeat performance whenever your travels bring you back to the city. Thank you for your kind words, and we look forward to welcoming you back to Melrose Mansion for another memorable stay!Warm regards,Caleb Manager Melrose Mansion

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and easy walk for us to get around the French Quarter. I appreciated the staff reaching out before our arrival and being greeted very personally. Wonderful our room was ready for an early check in and that we were able to check out a little later due to our flight time. Continental breakfast was all you need to start the day and the coffee was excellent.
Stayed 2 nights in Mar 2024
Response from Caleb Manager Melrose Mansion on Mar 12, 2024
BarbaraGreat location and easy walk for us to get around the French Quarter. I appreciated the staff reaching out before our arrival and being greeted very personally. Wonderful our room was ready for an early check in and that we were able to check out a little later due to our flight time. Continental breakfast was all you need to start the day and the coffee was excellent.

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic. Beautiful hotel, clean and comfortable, 10-20 minute walk to everything you want to do in the French quarter.
Stayed 2 nights in Feb 2024
Response from Caleb Manager Melrose Mansion on Mar 2, 2024
Dear LarryThank you very much for finding our hotel and coming to stay with us. We are glad you enjoyed your stay and were impressed with the property. Come again any time!

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Jennifer, Saint-bruno

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the extended stay building 2A. A few things need to be fixed and changed but we had a wonderful stay. It was clean and spacious.
Stayed 7 nights in Feb 2024
Response from Caleb Manager Melrose Mansion on Mar 2, 2024
Dear JenniferThank you for your patience as we work toward improvements. We are glad to know that you found your suite comfortable and we hope you'll consider coming back to stay with us again, should you be in the neighborhood. Thanks for your review.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at Melrose Mansion. It’s the quintessential New Orleans colonial style house. Very close to the French Quarter (5-10 min walk) but just far enough to be away from the noise and people. Free coffee and soft drinks a bonus. Fully recommended.
Stayed 3 nights in Feb 2024
Response from Caleb Manager Melrose Mansion on Mar 2, 2024
Thanks so much for your review. We hope you'll come and stay with us again.

10/10 Excellent

Darya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hidden gem was absolutely what I was looking for. It gave me exclusive vibes with old New Orleans charm, while being steps away from the vibrant Bourbon St life. The corner markets and bars were handy and the hotel even recommended and amazing concierge service for added decor and refreshments. I will be making this a regular go to.
Stayed 1 night in Feb 2024
Response from Caleb Manager Melrose Mansion on Mar 2, 2024
"Exclusive Vibes" is a great way to describe the energy and position of the Melrose--thanks for sharing your feedback. We're so glad to know that you were impressed with the property. Come back any time you're in the area--we will love to have you.

10/10 Excellent

Sonja

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Caleb is AMAZING! The property has such historical charm. The only drawback is the noise from the hallway occasionally. But other than that lovely.
Stayed 3 nights in Feb 2024
Response from Caleb Manager Melrose Mansion on Mar 2, 2024
Thank you so much for your review. It is our pleasure to be here for you and to represent true southern hospitality here in New Orleans. We hope you'll come back and stay with us whenever you are in town.

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place. So unique, beautiful. One block from the french quarter. Will absolutely stay there again.
Stayed 1 night in Feb 2024
Response from Caleb Manager Melrose Mansion on Mar 2, 2024
We are very glad to know you enjoyed the house and your stay with us. Thank you for your lovely review. We look forward to seeing you again next time :)

8/10 Good

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Charles J

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Interesting old Mansion on the edge of the Quarter. we were there during Mardi Gras and the location was a plus. close enough to everything but not too close.
Stayed 7 nights in Feb 2024
Response from Caleb Manager Melrose Mansion on Mar 6, 2024
Thank you so much for your review, and we're glad that you found our location suitable for your stay and we look forward to you coming back and spending more time with us.

8/10 Good

Lenny

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024

8/10 Good

Ilens, Naples

Traveled with partner
Liked: Staff & service
Beautiful historic property in need of a little TLC. Great location and friendly staff.
Stayed 3 nights in Feb 2024
Response from Caleb Manager Melrose Mansion on Mar 2, 2024
Thanks for being our guest and for taking the time share your feedback. We appreciate it. Thank you as well for your patience as we are working toward certain improvements.

10/10 Excellent

Jason Christoher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, I would recommend us to everyone. Wonderful facility, friendly staff.
Stayed 4 nights in Feb 2024
Response from Caleb Manager Melrose Mansion on Mar 2, 2024
Thanks so much for your nice feedback. We hope you'll come and stay again with us.

10/10 Excellent

Arlie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! It was a beautiful place with lots of history. It was in the perfect location with several dining spots in the area. Walking distance to the French Quarter but far enough away to be quiet at night. Staff was friendly and helpful. It would have been nice if the pool was heated and more of a breakfast selection. I would definitely stay here again.
Stayed 4 nights in Feb 2024
Response from Caleb Manager Melrose Mansion on Feb 14, 2024
Dear Arlie,Thank you so much for taking the time to share your positive experience at our establishment. We're thrilled to hear that you loved the beautiful ambiance and rich history of our place. It's wonderful to know that our location, nestled amidst various dining options and within walking distance to the French Quarter, added to the overall appeal of your stay.We appreciate your kind words about our friendly and helpful staff. Providing excellent customer service is always our top priority, and we're delighted to hear that it made a positive impact on your visit.Your feedback regarding the pool temperature

2/10 Terrible

Kevin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had high hopes. The check-in was smooth and we were even able to get our room early in the day with no hassle. We were walked over to the building with our room and first disappointing surprise. Most of the building is under construction. We are promised it wouldn’t happen over the weekend but it still makes it a very dusty and messy environment. Next strike was the elevator, a tiny a scarily slow ride to the third floor. Then one more flight carrying our bags to what was a large bright airy top floor room. Yes it had a kitchen with high end appliances. Unfortunately the fridge didn’t get cold and freezer door wouldn’t close so it didn’t stay very cold either. But the room was large, comfortable, and clean. We came late that night to alarms going off in our building. We walked to the main building to find a security guard who seemed in no rush to find out why a fire alarm was going off. She had her phone blaring music and was sick and had literally no voice. Not sure how useful she would be if a real emergency came up given the lack of voice. She walked over to our building to turn off the alarm and showed us how she did it. Did she think that if it went off again I would be assuming the responsibility of disabling the alarm? We then proceeded to our room (skipping the scary elevator)and were taken aback by the smell of paint in the hallways. We made it through the night with no alarms but again the next evening, this time around 9pm,another alarm.We survived the weekend!
Stayed 3 nights in Feb 2024
Response from Caleb Manager Melrose Mansion on Feb 12, 2024
Dear Kevin,Thank you for taking the time to share your feedback with us. We genuinely appreciate your detailed review, and we apologize for the challenges you encountered during your stay. Your concerns are important to us, and we want to assure you that we are taking immediate action to address the issues you've raised.We regret any inconvenience caused by the ongoing construction in our building. We understand that a dusty and messy environment can be disheartening, and we apologize for not meeting your expectations in this regard. We are working diligently to minimize the impact of the construction on our guests and provide a more comfortable atmosphere.Regarding the issues with the elevator and the fire alarms, we sincerely apologize for any anxiety or discomfort you experienced. Your safety is our top priority, and we will investigate the elevator's functionality and the repeated fire alarm incidents to ensure that such occurrences are addressed promptly. We have already initiated discussions with our security team to enhance their responsiveness and effectiveness in emergency situations.The concerns raised about the refrigerator not working properly and the smell of paint in the hallways are noted, and we will have our maintenance team address these issues immediately to ensure a more pleasant and functional environment for our guests.We understand that your experience fell short of expectations, and we want to assure you that your feedback is invaluable to us. We are committed to making the necessary improvements to enhance our guests' overall experience. We would appreciate the opportunity to make it up to you and provide you with a more positive stay in the future. Please contact our guest relations department, and we will do our best to accommodate your needs.Once again, we apologize for any inconvenience, and we appreciate your understanding.Sincerely,Caleb Management

10/10 Excellent

javier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the style of the home. Felt like was i was staying at home. Very comfortable, and staff was very friendly.
Stayed 3 nights in Feb 2024
Response from Caleb Manager Melrose Mansion on Feb 11, 2024
Our goal is to provide a comfortable and relaxed atmosphere where our guests can enjoy the tranquility of the neighborhood and the property. We're glad you enjoyed your stay.

10/10 Excellent

ron

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old World Charm! Walking distance to everything in the French Quarter. The rooms were quaint and clean (we had 2 rooms), the beds very comfortable and they provided maid service daily (which is hard to find anymore). Each room is slightly different, the difference I saw was in the bathroom size. If you're a plus size person, recommend not staying in the Burgundy room. Brian and his staff were AWESOME! Very helpful and accommodating. The continental breakfast was sparse, but we ate at the Ruby Slipper a couple of blocks down Burgundy St., which I highly recommend. Would definitely stay here again just because of the staff, but access to the French Quarter, without being directly in it, was unbeatable imo. Lastly parking in NO is crazy, recommend parking there (albeit $45 a day w/ limited spaces) and Uber when you get tired of walking. Respectfully, Ron
Stayed 6 nights in Jan 2024
Response from Caleb Manager Melrose Mansion on Feb 11, 2024
Dear RonWe are very pleased to read your nice review and so glad you had a good time staying here with us. We are doing our best to represent old world southern hospitality in a new world! Thank you for being our guest--we hope you return to stay with us again

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!!!
Response from Caleb Manager Melrose Mansion on Feb 11, 2024
Thank you!

8/10 Good

Danae Kortmann

Traveled with partner
Liked: Staff & service
Melrose place was in an amazing location and the staff was very accommodating. There was a shuffle of rooms b/c of drainage issues. The staff was quick to respond. The second room was a bit outdated and the bathroom had evidence of mold. Breakfast was a nice addition however the quality of the product was less than stellar.
Stayed 7 nights in Jan 2024
Response from Caleb Manager Melrose Mansion on Feb 11, 2024
Thank you for your review. We are always happy to receive our guests' feedback in our efforts to improve.

8/10 Good

Rosalina

Liked: Cleanliness
Stayed 4 nights in Jan 2024

10/10 Excellent

Carlos

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Caleb Manager Melrose Mansion on Feb 14, 2024
Thank you, your feedback is much, appreciated.

10/10 Excellent

Abbey Jean

Liked: Cleanliness, staff & service, property conditions & facilities
GREAT
Stayed 5 nights in Jan 2024
Response from Caleb Manager Melrose Mansion on Feb 14, 2024
So happy you enjoyed your stay with us can't wait to have you come back..

10/10 Excellent

Janine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Melrose was a perfect spot for seeing New Orleans. Walkable to the entire French Quarter. Short Uber ride to anywhere further. The staff made the experience so wonderful. The evening butler was so accommodating, always offering water, coffee, tea, utensils. He really made you feel cared for. The only complaint, which isn’t really a complaint. The building is old like most of the area, so the heater had to work in overdrive to keep us warm during this unprecedented cold season. It wasn’t the hotel’s fault and we wouldn’t change it because it was wonderful staying in the beautiful antique room. Would definitely consider staying again should be visit again.
Stayed 5 nights in Jan 2024
Response from Caleb Manager Melrose Mansion on Jan 26, 2024
Dear Guest,Thank you for your lovely review! We are so happy to be here representing southern hospitality and seeing our guests make nice memories of our wonderful city.We hope you will let us know whenever you'll be around again, and we would love to have you return.

10/10 Excellent

Stacy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a charming place to stay! Beautiful inside, easy walk to great restaurants, friendly staff. Highly recommend!
Stayed 4 nights in Jan 2024
Response from Caleb Manager Melrose Mansion on Jan 26, 2024
Thank you very much for your nice review! We are glad to know that you enjoyed your stay at the Melrose and we hope that you'll come and visit us again.

8/10 Good

Heather Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
The "continental breakfast" was pathetic - warm yogurt, one bowl of granola with a spoon (presumably to put on the yoghurt?) No bowls. Tiny, old muffins - sometimes- there were none the last day I was there. The office staff person was using very loud obscenities (on the phone, I hope) when I came downstairs on one occasion. Other customers were really noisy - shouting & slamming doors at all hours, as late as 3am. Wonderful shower! Large, comfortable room. Close to french quarter & busses. Helpful with getting me a cab to go to airport. Good coffee. Enjoyed the free sodas.
Stayed 9 nights in Jan 2024
Response from Caleb Manager Melrose Mansion on Jan 20, 2024
We're very sorry to hear that you did not enjoy your stay at the Melrose. We do our best to provide a welcoming and comfortable environment for all of our guests. Thank you for staying with us and thank you for taking the time to share your review.