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Reviews of New Orleans Guest House

2.5 out of 5
New Orleans Guest House
1118 Ursulines Avenue, New Orleans, LA

Reviews

8.0

Very Good

Rating 10 - Excellent. 418 out of 1000 reviews" "
Rating 8 - Good. 287 out of 1000 reviews" "
Rating 6 - Okay. 158 out of 1000 reviews" "
Rating 4 - Poor. 71 out of 1000 reviews" "
Rating 2 - Terrible. 66 out of 1000 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Nelson

Disliked: Cleanliness, property conditions & facilities
Terrible
Stayed 2 nights in Apr 2024
Response from Teisha Mercadel-General Manager on Apr 21, 2024
We appreciate your business.Give me a call if you would like to discuss how we can do better .THANK YOU

10/10 Excellent

Arden, Fort Lauderdale

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised by the convenience and great room at this guest house in New Orleans. Teisha, The manager is so friendly and so nice. They have a lovely courtyard where you can sit out and have coffee. I will return!!!!!
Stayed 2 nights in Mar 2024
Response from Teisha Mercadel-General Manager on Apr 18, 2024
Thank you for staying with us

10/10 Excellent

Joni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hosts are helpful and nice. Look forward to coming back again.
Stayed 1 night in Apr 2024
Response from Teisha Mercadel-General Manager on Apr 10, 2024
Thank you for staying with us.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and quaint location
Stayed 1 night in Mar 2024
Response from Teisha Mercadel-General Manager on Apr 2, 2024
Thank you for staying with us

10/10 Excellent

Kimberly

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the kindest individuals I’ve had the pleasure of meeting and working with while traveling.
Stayed 1 night in Mar 2024
Response from Teisha Mercadel-General Manager on Apr 2, 2024
Thank you for staying with us.

6/10 Okay

James M.

Liked: Staff & service
The lady at the check in desk was extremely helpful and efficient,
Stayed 1 night in Mar 2024
Response from Teisha Mercadel-General Manager on Apr 2, 2024
Thank you for staying with us

10/10 Excellent

Martha, Glenpool

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place, great and friendly services. Thank you very much and God Bless you.
Stayed 1 night in Mar 2024
Response from Teisha Mercadel-General Manager on Mar 30, 2024
Thank you for staying with us

10/10 Excellent

melissamich29

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff was so friendly and sweet and I loved how close I was to the French Quarter.
Stayed 1 night in Mar 2024
Response from Teisha Mercadel-General Manager on Mar 30, 2024
Thank you for staying with us

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was amazing! She gave me a bunch of delicious off-Bourbon Street food recommendations! I loved that they had parking and locked the gate at night. It's an older hotel, but the hospitality more than makes up for that!
Stayed 2 nights in Mar 2024
Response from Teisha Mercadel-General Manager on Mar 30, 2024
Thank you for staying with us

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location friendly people. Property is not maintained well and extremely dirty . Especially the carpet in room
Stayed 5 nights in Mar 2024
Response from Teisha Mercadel-General Manager on Mar 25, 2024
Thank you for staying with us.

2/10 Terrible

Jayme

Traveled with family
Kinda cool atmosphere but really needs to be cleaned and maintained
Stayed 1 night in Mar 2024
Response from Teisha Mercadel-General Manager on Mar 25, 2024
Thank you for staying with us.

2/10 Terrible

Emma

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Teisha Mercadel-General Manager on Mar 25, 2024
THANK YOU FOR STAYING WITH US

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice quiet place to relax and enjoy some down time..
Stayed 1 night in Mar 2024
Response from Teisha Mercadel-General Manager on Mar 25, 2024
THANK YOU FOR STAYING WITH US.

8/10 Good

David

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Extremely gracious, friendly and helpful manager. Like staying in a funky old guesthouse in Europe in 1985. The place is old, a bit weathered, and definitely not your local Best Western, but it was comfortable, surprisingly quiet, and clean enough. We loved the brick courtyard out back and the colorful decor. The manager was a total sweetheart. She recommended a Cajun place for dinner that was great and cheap. (Today's Cajun) We liked that place too. Also, the hotel is a few blocks from the French Quarter. Great location from which to explore.
Stayed 1 night in Feb 2024
Response from P&T on Feb 29, 2024
We are glad you enjoyed your stay with us. Thank you for the good review.

10/10 Excellent

Miranda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made this whole experience wonderful. And the character of the hotel just made being in New Orleans more authentic. We had an easy check in and out, the room was clean and neat, and we immediately felt safe and welcome
Stayed 3 nights in Feb 2024
Response from Teisha,Paris,Laura,Brittney,Ramon on Feb 29, 2024
We have a Wonderful Staff and we all thank you for the great review.

6/10 Okay

Shawneah

Traveled with partner
Came during Mardi Gras weekend so for checkin wasn’t ready till 5 pm. Which was disappointing but overall it served its purpose quiet area bedroom was clean outdated.
Stayed 1 night in Feb 2024
Response from P on Feb 19, 2024
We apologize for the inconvenience of not being able to check you in at approx 3pm . . We had some maintenance issues which made us unable to check you in when you arrived. My staff worked 12 hour shifts to make sure we were able to accomodate our guests instead of canceling the reservations .

2/10 Terrible

Sal

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy dirty I walk barefoot my feet were dirty and black the condition of the house need cleaning inside and outside the room air smells bad I will not recommend this place
Response from P on Feb 19, 2024
We apologize for the negative encounter, our property is currently undergoing renovations and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Russell

Stayed 1 night in Feb 2024
Response from Teisha Mercadel-General Manager on Mar 30, 2024
Thank you for staying with us

10/10 Excellent

Amber

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Teisha Mercadel-General Manager on Mar 30, 2024
Thank you for staying with us

10/10 Excellent

Ray

Stayed 2 nights in Dec 2023

6/10 Okay

Lâm

Disliked: Amenities, property conditions & facilities
Old but decent
Stayed 1 night in Dec 2023

2/10 Terrible

Steven

Stayed 1 night in Jan 2024

2/10 Terrible

Michelle

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia described this hotel falsely. It was in a very unsafe lication had no power people coming and going who were not staying at the hotel. Hirrible experience and Expedua refuses to refund and we dud not even stay there because of how unsafe it was. Absolutely despicable actiins on Expedia part. Do not book with Expedia!!
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing and very helpful.
Stayed 1 night in Jan 2024
Response from Teisha Mercadel-General Manager on Jan 14, 2024
Thank you .We appreciate your business.

6/10 Okay

Miranda

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great location and nice staff. Cleanliness could be improved.
Stayed 1 night in Nov 2023
Response from Teisha Mercadel-General Manager on Jan 14, 2024
Thank you for staying with us.

6/10 Okay

Reggie

Stayed 1 night in Jan 2024

10/10 Excellent

Valerie N, Tampa

Stayed 1 night in Dec 2023

10/10 Excellent

Bethany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be mindful of office hours
I booked this place for 3 reaaons, a place to sleep, affordable and 5-7 min walk to Bourbon Street... thats why its 5 stars plus the staff was great. Your expectations need to be realistic, its an old building and could use a good cleaning, there is no staff outside of office hours, we had no toilet paper and no one to get some from, so we had to buy some at the gaa station down the street. So if you need anything from staff get it before they are gone. No coffee in the morning and the parking lot was never locked. Other than that we enjoyed our stay. Thank you.
Stayed 1 night in Dec 2023
Response from Teisha Mercadel-General Manager on Jan 14, 2024
Thank You for Staying with us.

10/10 Excellent

Janine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great & highly professional. Made us feel good
Stayed 1 night in Dec 2023
Response from Teisha Mercadel-General Manager on Jan 14, 2024
Thank you for staying with us.

8/10 Good

Devin

Stayed 1 night in Dec 2023

10/10 Excellent

Laqisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Kevin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The concierge staff were very friendly and helpful. Otherwise the place was a mold infested nightmare. We did get the ground floor corner room so it was probably a different experience than the rooms with the balconies.
Stayed 2 nights in Dec 2023
Response from Teisha Mercadel-General Manager on Jan 14, 2024
Thank you for staying with us.

8/10 Good

Angel

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
My check-in was after-hours, but it was no problem. I called to say I would be late, and they simply requested my email address to send me detailed check-in instructions. And when I finally did arrive, I had everything necessary to get on the property, into the house, and into my room for the night. They only requested that I get to the office early in the AM to complete the paperwork. Only negative was that it seems they no longer offer breakfast, and it's apparently been that way since Covid.
Stayed 1 night in Nov 2023

2/10 Terrible

christy

Disliked: Cleanliness, staff & service, property conditions & facilities
Got to the hotel late (after calling ahead and confirming a 2 bed unit for 4 adults with a late arrival.) We were given a single king room for 4 adults and when I called the emergency line for help she refused to do anything. Stated she didnt come in until the next morning and she "Didnt know what I wanted her to do." When I told her I wanted a place to sleep she said "I dont get in until 10 so.."
Stayed 1 night in Nov 2023
Response from Pb on Nov 19, 2023
We kindly request that guests arriving after 6pm have a valid credit card. Once the card is charged, we promptly send an email with detailed instructions on the check-in process. Please note that we are unable to accept cash payments in person after 6pm.

10/10 Excellent

Byran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jasmine B on Nov 13, 2023
Thank you for your review

10/10 Excellent

chania

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for an extended weekend and the experience was amazing! The staff were so sweet and accommodating. A few pointers to take away for this property: it is ADA accessible. While you do have to pay for parking it is onsite and secured with a gate each night (gave us a lot of peace of mind) just don’t lose the keys or the code they give you! They don’t do room service daily but if you need anything just ask! It’s also about a 10 minute walk to bourbon. Overall, it was a 10/10 for me. Loved the style of the property. Loved the staff and will be staying here again for our next trip to the area!
Stayed 3 nights in Nov 2023
Response from Paris on Nov 9, 2023
We truly appreciate your wonderful feedback and are thrilled to hear that you had a fantastic experience during your stay with us . Use code WEB22 for a discount when making your next reservation.

6/10 Okay

latosha

Traveled with partner
Liked: Staff & service
I did not like that the television didn't work. The air conditioner did not cool the room. The service provider was great. Parking is hatd in the area but the place is improving but it needs to continue.
Stayed 1 night in Nov 2023
Response from Teisha Mercadel-General Manager on Nov 14, 2023
Thank you

6/10 Okay

Marvin

Liked: Cleanliness, staff & service
It was cool
Stayed 2 nights in Oct 2023
Response from Jasmine B on Nov 1, 2023
Than you for the review

8/10 Good

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience, price
Stayed 1 night in Oct 2023
Response from Jasmine B on Nov 13, 2023
Thank you for review.

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not a huge fan. The property in general was in disrepair. Price is too high with all the other options available.
Stayed 1 night in Oct 2023
Response from Paris on Nov 9, 2023
We truly regret to learn about your dissatisfaction during your stay with us. Its disheartening to hear that we were unable to meet your expectations. We understand the importance of providing a comfortable and pleasant experience for our guests. We have been actively working on repairs and updating our property to enhance the overall ambiance and quality of our accommodations.. We sincerely apologize for any inconvenience caused and hope that you will give us another opportunity to exceed expectations in the future.

6/10 Okay

Anitra

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I like that the property was close to the action. Very walkable considering I don’t like walking a lot. Lol
Stayed 3 nights in Oct 2023
Response from Jasmine B on Nov 1, 2023
Thank you for your review

4/10 Poor

van

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the 2 ladies working there are lovely and wonderful, I love them, everything else is terrible the building is old and look dirty I don't feel very safe around, nothing happen to my wife and I, just don't feel safe, the door on my room doesn't shut all the way because it so old, the room does has the old smell, I wouldn't stay there again and would not recommend to anyone, but if I am in the area I would love to come by and say hello to the 2 beautiful ladies
Stayed 2 nights in Oct 2023
Response from Paris B on Nov 19, 2023
Rest assured that all our rooms are equipped with fully functional doors that close securely and have locks for your safety and privacy. In addition our hotel takes security seriously by ensuring that our parking lot is locked and monitored, and our front door requires pin codes to gain entry. We also have cameras on the property to provide added layer of security. Your peace of mind is our top priority, and we strive to maintain a secure environment for all of our guests

8/10 Good

Ninoshka

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is a small and cosy property, waking distance to bars and restaurants. Is a quiet street with great and friendly staff.
Stayed 1 night in Sep 2023
Response from Jasmine B on Nov 1, 2023
Thank you for your review

10/10 Excellent

Deseree

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Teisha Mercadel-General Manager on Oct 5, 2023
Thank you for staying with us.We appreciate your feedback.

8/10 Good

Michelle

Liked: Room comfort
Hotel review
If you want just a place to sleep and be located within walking distance of most everything in the French Quarter than this is a good hotel for that. Water pressure was none existence and only lukewarm water.
Stayed 3 nights in Sep 2023
Response from GM on Sep 27, 2023
Thank you

10/10 Excellent

Chris

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can't go wrong with the Guest House. The staff are amazing, clean rooms and a chill environment. AA
Stayed 1 night in Sep 2023
Response from GM on Sep 14, 2023
Thank you for your review.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service
The check in clerk was extremely friendly and even let us check in a little early, another staff member was so knowledgeable about the area and gave us lots of helpful information.
Stayed 2 nights in Sep 2023
Response from GM on Sep 13, 2023
Thank you so much for your review. We hope you can come back to stay with us again soon.

6/10 Okay

Deanna

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The property was super cute! However, our room was in the back corner and smelled very dank. Our sheets and pillow covers were covered in stains, the floor was dirty and looked like it hadn’t been mopped or swept in ages, the covers to the plugs were broken or falling off the wall and haphazardly put back, and definitely not to a high standard. However, we did get them replaced the last night of our three days. The towels are very scratchy and small. But the staff was great! They were sweet and kind and wanted to do better!
Stayed 3 nights in Sep 2023
Response from GM on Sep 12, 2023
Sorry we couldn't provide you best experience during your stay. We greatly appreciate your review.

8/10 Good

Vanesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 1 night in Aug 2023
Response from GM on Aug 29, 2023
Thank you for your review.

8/10 Good

Cindy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love the quaint beautiful property. The caretakers are amazing wonderful! Will be back!
Stayed 2 nights in Aug 2023
Response from GM on Aug 29, 2023
looking forward to seeing you again. thanks for your review.