Terrible experience overall
Posted Apr 24, 2017
I booked a room at New Orleans Guest House on Expedia, and received a confirmation. It was supposed to be a quick overnight trip to New Orleans, and time really mattered. My mom and I arrived, checked in, and were given keys to our room. We opened it , put our bags down, and I was about to unpack and relax. When, OMG, I see that there is somebody else's stuff in the room all over the place. Basically, they put us in a room with a guest in it already. Quickly we were out of there. Oh well, big deal. Stuff happens, right? After numerous apologies we were given a key to room 13. This time with no one in it, guaranteed! No one, except a young man who had to put his pants on in a flash of a second as I was opening the door to his room trying to get in. Not that funny the second time. Then we waited and waited while they were trying unsuccessfully to find a room. It was past 10 pm already. Finally, the owner arrived, apologized, and assured us he would find us a place to stay. Because, apparently, they were fully booked. And find he did. He walked us to a place so horrible , it sent chills down my tired spine. He said he couldn't pay for it (I wonder WHY) and that he'd compensate me the next day. When we finally saw the room, I realized I simply can't let my mom go through this. It was simply horrible dirty roach infested place. I ended up staying in a completely different hotel and paying way more, and next day I got zero compensation and really bad attitude from owner.