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Reviews of Comfort Inn & Suites New Orleans Airport North

2.5 out of 5
Comfort Inn & Suites New Orleans Airport North
1501 Veterans Memorial Blvd, Kenner, LA

Reviews

8.2

Very Good

Rating 10 - Excellent. 643 out of 1260 reviews" "
Rating 8 - Good. 303 out of 1260 reviews" "
Rating 6 - Okay. 129 out of 1260 reviews" "
Rating 4 - Poor. 86 out of 1260 reviews" "
Rating 2 - Terrible. 99 out of 1260 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

kendra

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for answering all our questions! We will return for our next flight.
Stayed 1 night in Apr 2024
Response from kelvin on Apr 19, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Efrem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated rooms plenty of room great staff
Stayed 2 nights in Apr 2024
Response from kelvin on Apr 19, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

JEan-Luc

Liked: Staff & service, property conditions & facilities
Bath cloced
Stayed 1 night in Apr 2024
Response from kelvin on Apr 18, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from kelvin on Apr 18, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing that was a bother was the tub draining. It was just a little slow. Other than that, it was a very nice place to stay. Will do it again
Stayed 4 nights in Apr 2024
Response from kelvin on Apr 18, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, near to the airport, clean, would highly recommend
Stayed 1 night in Apr 2024
Response from kelvin on Apr 18, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stop over
Stayed 1 night in Apr 2024
Response from kelvin on Apr 18, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from kelvin on Apr 18, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from kelvin on Apr 18, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 3 nights in Apr 2024
Response from KELVIN on Apr 12, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Mathilda

Stayed 1 night in Apr 2024
Response from KELVIN on Apr 12, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from KELVIN on Apr 5, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
good customer service at check in.
Stayed 1 night in Mar 2024
Response from KELVIN on Apr 12, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Juanita

Not happy that there was no airport shuttle. Also there was no plug for bathroom tub. Was given a wash cloth and told that should hold it.
Stayed 1 night in Mar 2024
Response from KELVIN on Apr 5, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KELVIN on Apr 5, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Fiona

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from KELVIN on Mar 28, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Lora

Traveled with group
Liked: Cleanliness, staff & service
Property was clean and staff was accommodating. Ice machines on the floors were out of order as the shuttle to the airport. Planes fly directly over hotel. Inexpensive to spend one night before/after a cruise.
Stayed 1 night in Mar 2024
Response from KELVIN on Mar 28, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from kelvin on Mar 26, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Ryan

Traveled with family
Liked: Property conditions & facilities
Clean and well taken care of.
Stayed 1 night in Mar 2024
Response from kelvin on Mar 26, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Mar 2024
Response from kelvin on Mar 26, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

John

Liked: Cleanliness, staff & service
Best place for an early flight
Stayed 1 night in Jan 2024
Response from kelvin on Mar 26, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff great location
Stayed 1 night in Mar 2024
Response from kelvin on Mar 18, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Germain

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and good breakfast food, but even if close to the airport, no shuttle.
Stayed 1 night in Mar 2024
Response from kelvin on Mar 18, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Akevion

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
✅
Stayed 1 night in Mar 2024
Response from kelvin on Mar 18, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Judith

Traveled with family
Liked: Amenities, property conditions & facilities
The property usually has a shuttle to the airport but on this visit it was in the shop and there was no back up option for transportation to the airport provided. So you had to use expensive Uber or taxi or pay increased parking at the airport
Stayed 1 night in Mar 2024
Response from kelvin on Mar 18, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Good

Sandra, Abbeville

Stayed 1 night in Mar 2024
Response from KELVIN on Apr 5, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Sue

Liked: Cleanliness, property conditions & facilities
Property was beautifully renovated and staff very helpful. The breakfast offering was very good and a snack purchase area was available but pricey. Unfortunately the bar/restaurant and shuttle service to airport were shut down and we would’ve booked elsewhere if we had known.
Stayed 2 nights in Mar 2024
Response from kelvin on Mar 18, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

4/10 Poor

Laura

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just not worth the price.
Stayed 1 night in Jan 2024
Response from KELVIN on Mar 13, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

4/10 Poor

Bethany

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The staff was not friendly at all. We called ahead to confirm airport shuttle service as we would be arriving after midnight. We specifically booked this hotel due to the shuttle. When we called for the shuttle, we were told it was not available. The staff was not friendly or offering of any help. In the morning, the manager was not there until a half hour after scheduled check-out... convenient right? I was told the shuttle was "not safe" by the still unfriendly staff member at the desk. There was zero help or making it correct for their disservice. Customer service and making a situation right is something this company needs to work on, coming from someone else who works in a similar industry.
Stayed 1 night in Mar 2024
Response from KELVIN on Mar 13, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 Terrible

Krystal

Traveled with family
Liked: Amenities
Disliked: Staff & service
I paid extra for them drop me off and pick me up from the airport. Call to let them know I'm back at the airport and Maria told me the bus broke and I have to find my own way back to my car after I already paid them. So I had to pay for a tax back to the hotel.
Stayed 1 night in Mar 2024
Response from kelvin on Mar 18, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Jackie

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Desk clerk was very accommodating, she was great😂😂
Stayed 1 night in Mar 2024
Response from KELVIN on Mar 13, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Angela

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KELVIN on Mar 13, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Paul

Traveled with partner
Disliked: Staff & service
Have stayed at his property before, but on this occasion was very disappointed with the check in procedure. Arrived at the hotel after a tiring 10 hour flight from theUK only to find that a twin bedded room I had booked last May was not available. After waiting in reception for over 20 minutes a room of the type booked was eventually found.
Stayed 1 night in Mar 2024
Response from KELVIN on Mar 13, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Francis

We had and excellent stay would stay here again,only downside is it’s not very easy to get a walking distance to restaurants.
Stayed 1 night in Mar 2024
Response from KELVIN on Mar 13, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Diedra

Traveled with family
Disliked: Staff & service, amenities
I didn't like that there was NO housekeeping service. Kept being told they would come but never came. No clean towels no taking the garbage no clean towels.
Stayed 3 nights in Mar 2024
Response from KELVIN on Mar 13, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

LaQundria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was quick and easy. The receptionist was very nice. The bed and pillows were so comfortable, the toilet was shaky which caught in off guard when my son went in but overall our night stay was great. Will definitely come back again.
Stayed 1 night in Mar 2024
Response from KELVIN on Mar 13, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Alexis

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from KELVIN on Mar 13, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Heather

Traveled with partner
Liked: Amenities, property conditions & facilities
Perfect for a stay near the airport
Stayed 3 nights in Mar 2024
Response from kelvin on Mar 8, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

donna

Traveled with family
Disliked: Amenities, property conditions & facilities
No ice machines working. Room had material and sewing needle on the carpet. Restaurant and bar closed. No licenses to open or operate them. Water cooler in lobby empty/not working.
Stayed 1 night in Feb 2024
Response from kelvin on Mar 8, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Barbara, Fort Worth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from kelvin on Mar 8, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Blair, Prince Albert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location close to the airport and great staff. Free shuttle to the airport.
Stayed 1 night in Feb 2024
Response from kelvin on Mar 8, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

blaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 2 nights in Feb 2024
Response from kelvin on Mar 8, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Yvette

Disliked: Property conditions & facilities
Bathroom tub would not drain, no alternative for breakfast if you do not eat pork
Stayed 3 nights in Feb 2024
Response from KELVIN on Feb 20, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Good

Neil

Nice hotel, great beds, shower had poor pressure
Stayed 3 nights in Feb 2024
Response from kelvin on Feb 23, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Ashley

Stayed 3 nights in Feb 2024
Response from kelvin on Mar 26, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Robinn

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very nice. Room is a little old, but clean.
Stayed 1 night in Feb 2024
Response from KELVIN on Feb 20, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Veronica

Traveled with family
Front desk was friendly, professional, and very helpful.
Stayed 1 night in Feb 2024
Response from KELVIN on Feb 20, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious. Public areas were also nice and clean. Staff was friendly and helped us store our luggage before our room was ready. Airport shuttle driver was excellent in helping my mother get to airport with her luggage.
Stayed 1 night in Feb 2024
Response from kelvin on Feb 15, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Daisy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ice machine was not working. The staff was excellent and gave great advice for getting around the Mardi Gras parades.
Stayed 1 night in Feb 2024
Response from kelvin on Feb 15, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Allen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water for morning showers staff was clueless. Felt like it might happen often. If you like a hot shower in the morning look elsewhere.
Stayed 1 night in Feb 2024
Response from kelvin on Feb 15, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience