Front desk staff was not flexible. We arrived at 10:30am and they made us wait in the lobby until 2pm to check in. The hotel was not booked. It was frustrating with a 6 year old and a weeks worth of luggage for 3 sitting in a hotel lobby for almost 4hours. Extremely frustrating. I would not recommend this hotel.
Comment from Hotel Management
Aug 18, 2016 by guestservices, Hotel Management
Dear Guest-Thank you for taking the time to review. We apologize for your inconvenience. Check in time is 3pm and we try our best to accommodate earlier check in. Many factors determine the earlier check in such as previous nights occupancy and guests check out time. Although it would seem that the hotel looks quiet, guests have up to 11am to check-out. The rooms have to be cleaned, made ready and inspected to brands standards and only then made available to our guests.