Outdoor pool

Reviews of Renaissance New Orleans Arts Warehouse District Hotel

4 out of 5
Renaissance New Orleans Arts Warehouse District Hotel
700 Tchoupitoulas St, New Orleans, LA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 618 out of 1005 reviews" "
Rating 8 - Good. 260 out of 1005 reviews" "
Rating 6 - Okay. 72 out of 1005 reviews" "
Rating 4 - Poor. 33 out of 1005 reviews" "
Rating 2 - Terrible. 22 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy we stayed here! Staff was extremely welcoming and accommodating. Hotel was well maintained and location was great! Would choose to stay here on our next trip back to New Orleans.
Stayed 2 nights in Mar 2024
Response from Director of Operations on Mar 27, 2024
Dear Lauren, Thank you for your generous review of Renaissance New Orleans Arts Warehouse District Hotel. It is gratifying to know we met all of your expectations and that you were pleased with our well-kept property and prime location, as well as our courteous associates. We will surely share your kind compliments with our team, and we look forward to welcoming you back soon. Best Regards,Paul Faith,Director of Operations

10/10 Excellent

Gregg

Traveled with family
Very convenient
Stayed 2 nights in Mar 2024
Response from Director of Operations on Mar 5, 2024
Dear Gregg, Thank you for choosing to stay at the Renaissance New Orleans Arts Warehouse District Hotel and for mentioning how much you enjoyed our location. We love that we can bring the arts and culture of New Orleans to our guests with our proximity to the Arts District, Warehouse District, Garden District, and dozens of galleries and attractions. Thank you again, and we hope we will be the first hotel you think of on future trips to the area!Best Regards,Paul Faith,Director of Operations

10/10 Excellent

Pear

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Director of Operations on Mar 5, 2024
Dear Pear, All of us at Renaissance New Orleans Arts Warehouse District Hotel appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.Best Regards,Paul Faith,Director of Operations

8/10 Good

tolu

Traveled with group, Traveled with family
Liked: Staff & service, amenities
We went for mardigras and the parade took place right in front of the hotel which was pretty cool. We only spent 24hrs at this hotel, the staff was very nice and helpful, however, the hotel itself is a little outdated, especially our room. the A/C was not working so I had to call for someone to fix it, they sent someone up right away and got it working. the location of the hotel is walking distance to canal but it's also tucked away so that you're not bothered with the loud noise and traffic.
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 27, 2024
Dear Tolu, Thank you for choosing Renaissance New Orleans Arts Warehouse District Hotel for the Mardigras and the parade. We are glad you had an overall pleasant experience and that our prime location near the canal and thoughtful associates met your expectations. However, we sincerely apologize for the air conditioner issue you encountered in your room. We are happy that it was fixed to your satisfaction but we still apologize for the inconvenience it may have caused. Furthermore, we regret you were not entirely satisfied with the quality and condition of our accommodations. Thank you again; we hope to welcome you back soon.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

Maya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and the staff excellent. Valet parking. Restaurant
Stayed 2 nights in Feb 2024
Response from Director of Operations on Feb 26, 2024
Dear Maya, Thank you for your review and for all the fantastic things you had to say about the Renaissance New Orleans Arts Warehouse District Hotel. We appreciate you mentioning how our convenient location and exceptional service enhanced your time with us. Your comments were a pleasure to read, and we are excited to share them with our wonderful staff. Thank you again for your feedback, and we look forward to providing you with another luxury stay.Best Regards,Paul FaithDirector of Operations

6/10 Okay

Bradford, Baton Rouge

Traveled with partner
The stay was okay because we were on the go. The biggest issues were that we reserved a king and were put in a handicapped, the shower did not work, and we could not get the water to adjust to a cooler temperature. The beds were small which LJ meant we slept apart which did not really promote a romantic night.
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 26, 2024
Dear Bradford, Thank you for choosing to stay with us and taking the time to share your review. Our goal is to provide modern and comfortable accommodations to all our guests; therefore, we apologize for not meeting your expectations with the room you were allotted. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. Furthermore, we are also sorry for the inconvenience you encountered with the shower in your guestroom, and we will address this appropriately as we are committed to improving our guests' experience. We are grateful for your patience and hope you will give us another opportunity to deliver to you the seamless stay that you should always expect from us.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

John

Traveled with family
Great location
Stayed 3 nights in Feb 2024
Response from Director of Operations on Feb 20, 2024
Dear John, Thank you for choosing to stay at the Renaissance New Orleans Arts Warehouse District Hotel and for mentioning how much you enjoyed our location. We love that we can bring the arts and culture of New Orleans to our guests with our proximity to the Arts District, Warehouse District, Garden District, and dozens of galleries and attractions. Thank you again, and we hope we will be the first hotel you think of on future trips to the area!Best Regards,Paul Faith,Director of Operations

6/10 Okay

nicolle

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property needs updating. The rooms are too small and old. Our refrigerator was broken. The restaurant food is not good. Need better food options.
Stayed 3 nights in Feb 2024
Response from Director of Operations on Feb 17, 2024
Dear Nicolle, Thank you for being our guest and sharing your feedback. We apologize for not meeting your expectations and that you felt our property needed updating. We will share these notes with the appropriate individuals for future modernization plans for our hotel. We are also sorry for the maintenance issue and your disappointment with our in-house restaurant. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Best Regards,Paul Faith,Director of Operations

10/10 Excellent

Michelle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the Convention center
Response from Director of Operations on Feb 12, 2024
Dear Michelle, Thank you for the great review. We loved knowing how pleased you were with our location and appreciated the easy access to the convention center. Thank you for choosing Renaissance New Orleans Arts Warehouse District Hotel! We hope you will make the same choice when your travels bring you back to New Orleans.Best Regards,Paul Faith,Director of Operations

10/10 Excellent

Julie

Stayed 1 night in Feb 2024
Response from Director of Operations on Mar 22, 2024
Dear Julie, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Renaissance New Orleans Arts Warehouse District Hotel.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On parade route, walking distance to River Walk outlet, nice bars and restaurants in area, and easy to access!
Stayed 2 nights in Jan 2024
Response from Director of Operations on Feb 1, 2024
Dear Donald, Thank you for choosing to stay at the Renaissance New Orleans Arts Warehouse District Hotel and for mentioning how much you enjoyed our location. We love that we can bring the arts and culture of New Orleans to our guests with our proximity to the Arts District, Warehouse District, Garden District, and dozens of galleries and attractions. Thank you again, and we hope we will be the first hotel you think of on future trips to the area!Best Regards,Paul Faith,Director of Operations

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great, center to everything!!
Stayed 1 night in Dec 2023
Response from Director of Operations on Jan 4, 2024
Dear Jonathan, Thank you for choosing to stay at the Renaissance New Orleans Arts Warehouse District Hotel and for mentioning how much you enjoyed our location. We hope we will be the first hotel you think of on future trips to the area!Best Regards,Paul FaithDirector of Operations

8/10 Good

Behdad

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director of Operations on Dec 25, 2023
Dear Behdad, Thank you for the Renaissance New Orleans Arts Warehouse District Hotel and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. Wishing you Happy Holidays and a Joyous New Year! We look forward to the pleasure of welcoming you back soon again.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

Corrina

Traveled with family
Liked: Property conditions & facilities
Heart warming
Beautiful artwork…great hospitality! Super friendly waitress- Ms. Michelle. Made us feel right at home!
Stayed 1 night in Dec 2023
Response from Director of Operations on Dec 11, 2023
Dear Corrina, Thank you for sharing your high rating of Renaissance New Orleans Arts Warehouse District Hotel. We are thrilled to know you enjoyed your time with us, and that you especially loved the historic architecture of our boutique hotel. It was also a pleasure reading our intuitive associate Michelle helped elevate and optimize your stay; we will share your gracious compliments with her. Thank you again for your feedback, and we look forward to welcoming you back for another enriching experience.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

Adam Paul

Stayed 1 night in Dec 2023
Response from Director of Operations on Dec 30, 2023
Dear Mr. Paul, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Renaissance New Orleans Arts Warehouse District Hotel; we hope to see you again soon. Happy Holidays and Happy New Year!Best Regards,Paul FaithDirector of Operations

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay here, so many places to walk to and explore. Staff was incredibly friendly and room was nice and clean with a great view of the busy streets below. 10/10
Stayed 1 night in Dec 2023
Response from Director of Operations on Dec 10, 2023
Dear Christina, Thank you for your review and for all the fantastic things you had to say about the Renaissance New Orleans Arts Warehouse District Hotel. Your comments were a pleasure to read, and we are excited to share them with our wonderful staff. Thank you again for your feedback, and we look forward to providing you with another luxury stay.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director of Operations on Dec 10, 2023
Dear Gregory, We are thrilled you had an excellent stay at Renaissance New Orleans Arts Warehouse District Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

DR KERRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for a great stay! Hotel has all you need plus location is perfect
Response from Director of Operations on Feb 8, 2024
Dear Dr. Kerry, Thank you for choosing to stay at the Renaissance New Orleans Arts Warehouse District Hotel and for mentioning how much you enjoyed your time with us. We love that we can bring the arts and culture of New Orleans to our guests with our proximity to the Arts District, Warehouse District, Garden District, and dozens of galleries and attractions. Thank you again, and we look forward to being the first hotel you think of on future trips to the area.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

joseph

Liked: Cleanliness, staff & service
I fully appreciated the location of property.
Stayed 2 nights in Nov 2023
Response from Director of Operations on Nov 30, 2023
Dear Joseph, Thank you for choosing to stay at the Renaissance New Orleans Arts Warehouse District Hotel and for mentioning how much you enjoyed our location. We love that we can bring the arts and culture of New Orleans to our guests with our proximity to the Arts District, Warehouse District, Garden District, and dozens of galleries and attractions. Thank you again, and we hope we will be the first hotel you think of on future trips to the area!Best Regards,Paul Faith

10/10 Excellent

Cordelia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 2 nights in Nov 2023
Response from Director of Operations on Nov 30, 2023
Dear Cordelia, Thank you for your review and for all the fantastic things you had to say about the Renaissance New Orleans Arts Warehouse District Hotel. Your comments were a pleasure to read, and we are excited to share them with our wonderful staff. Thank you again for your feedback, and we look forward to providing you with another luxury stay.Best Regards,Paul Faith

8/10 Good

Theresa

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel used to be a jewel.. it’s time for this hotel to have a facelift.
Stayed 2 nights in Nov 2023
Response from Director of Operations on Nov 22, 2023
Dear Theresa, While we hope your overall stay was satisfactory, we are disappointed we did not exceed your expectations. We work hard to maintain enhanced, refreshing accommodations, and we will share your feedback with the appropriate individuals responsible for our future modernization plans. Thank you for your positive rating of Renaissance New Orleans Arts Warehouse District Hotel; we look forward to your next visit.Best Regards,Paul FaithDirector of Operations

4/10 Poor

Daniel

Business traveler
Liked: Staff & service, property conditions & facilities
Nice place, I as charged double though
Stayed 1 night in Nov 2023
Response from General Manager on Nov 12, 2023
Dear Daniel, We appreciate you bringing this billing-related concern to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will review your comments appropriately.Best Regards,Paul Faith,Director of Operations

8/10 Good

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good stay. Good bar and restaurant in the hotel. Rooms are big but a little updating is needed. Walking distance to some fun bars and activities.
Stayed 1 night in Oct 2023
Response from Director of Operations on Oct 23, 2023
Dear Cheryl, Thank you for choosing Renaissance New Orleans Arts Warehouse District Hotel and for your positive rating. We are delighted you had a pleasant stay and that you loved our spacious accommodations and convenient location. It was also a pleasure knowing you enjoyed your time at Legacy Kitchen. Having said that, we will look into the concerns you raised as we are continually striving to ensure a flawless visit for every guest. Thank you again, and we look forward to welcoming you back soon.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

Cynthia, Monroe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel with a rooftop pool and a hot tub with a beautiful view of the New Orleans skyline. Safe warehouse district neighborhood with fun nightlife and dinning on every corner
Stayed 1 night in Oct 2023
Response from Director of Operations on Oct 10, 2023
Dear Cynthia, Thank you for choosing Renaissance New Orleans Arts Warehouse District Hotel and for your wonderful rating. We are thrilled to know we exceeded your expectations and that you especially enjoyed our rooftop pool; guests love soaking up the sun, sunsets, and amazing panoramic views of the Warehouse District. It was also a delight to read our convenient location added to your satisfaction. We appreciate your business, and we look forward to welcoming you back for another exceptional experience. Safe travels.Best Regards,Paul FaithDirector of Operations

8/10 Good

Lizette, Miami Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Director of Operations on Oct 4, 2023
Dear Lizette, Thank you for choosing Renaissance New Orleans Arts Warehouse District Hotel and for your nice rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

Ismal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms kinda small tho. Overall a good clean stay
Stayed 1 night in Sep 2023
Response from Director of Operations on Oct 2, 2023
Dear Ismal, Thank you for being our guest at Renaissance New Orleans Arts Warehouse District Hotel and for your gracious rating. We are glad to know you enjoyed your time with us and that you liked our well-maintained accommodations. It was our pleasure hosting you, and we look forward to welcoming you back for another exceptional experience. Safe travels.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
I would rate my stay here a 10 out of 10! The staff was extremely friendly and very helpful with checking in & out. Our rooms were super clean. Also, we enjoyed the free valet parking which came with our room purchase; and the guys in valet provided an exceptional service. It was a short trip for a concert; but we enjoy stay at this hotel!
Stayed 1 night in Sep 2023
Response from Director of Operations on Sep 30, 2023
Dear Christy, Thank you for including Renaissance New Orleans Arts Warehouse District Hotel in your travel plans. We are happy to read that you loved our spotless accommodations and amenities. It is wonderful to know that our thoughtful associates left a lasting impression. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. We look forward to hosting you again soon so we can share another splendid experience with you.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

Tennille

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a great experience. The staff are some of the nicest people I encountered. We have no complaints. This hotel owes us nothing! Thank you and we will be back.
Stayed 1 night in Sep 2023
Response from Director of Operations on Sep 29, 2023
Dear Tennille, Thank you for taking the time to post your comments regarding your recent stay at the Renaissance New Orleans Arts Warehouse District Hotel. Your compliments were a pleasure to read, and we are delighted to hear about the thoughtful and attentive service you received from our devoted associates. We will be sure to share your kind remarks with the entire staff. We appreciate your review, and We are excited about your next visit.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
My favorite place to stay in New Orleans! Flawless service each and every time! Lawrence is still the best bellhop in town! The front desk staff is friendly and knowledgeable. Great location! Can’t go wrong.
Stayed 2 nights in Sep 2023
Response from Director of Operations on Sep 30, 2023
Dear Lydia, Thank you for taking the time to post your comments regarding your recent stay at the Renaissance New Orleans Arts Warehouse District Hotel. We are delighted to hear that you enjoyed our location as well as the thoughtful and attentive service you received from our devoted associates. We will be sure to share your kind remarks with the entire staff. Thank you also for recognizing Lawrence and for your compliments. We appreciate your review and look forward to having you as our guest again.Best Regards,Paul FaithDirector of Operations

8/10 Good

Ronnie

Traveled with family
Liked: Amenities, property conditions & facilities
Not Convenient to things to do in New Orleans and didn't feel comfortable walking to those places.
Stayed 2 nights in Sep 2023
Response from Director of Operations on Sep 16, 2023
Dear Ronnie, Thank you for choosing the Renaissance New Orleans Arts Warehouse District Hotel for your recent stay. We are glad you had an overall pleasant stay; however, we are sorry that our location did not meet your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Best Regards,Paul FaithDirector of Operations

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Director of Operations on Sep 12, 2023
Dear Cynthia, All of us at Renaissance New Orleans Arts Warehouse District Hotel appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Best Regards,Paul Faith,Director of Operations

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 3 nights in Sep 2023
Response from Director of Operations on Sep 12, 2023
Dear Charlie, Thank you for choosing Renaissance New Orleans Arts Warehouse District Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Paul Faith,Director of Operations

8/10 Good

jogene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine!
Stayed 2 nights in Sep 2023
Response from Director of Operations on Sep 11, 2023
Dear Jogene, Thank you for your review and for all the fantastic things you had to say about the Renaissance New Orleans Arts Warehouse District Hotel. Your comments were a pleasure to read, and we are excited to share them with our wonderful staff. Thank you again for your feedback, and we look forward to providing you another luxury stay.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby with stunning local art. Room was not luxurious but reasonably priced for the area and very comfortable. Had a terrific meal in the restaurant!
Stayed 1 night in Sep 2023
Response from Director of Operations on Sep 11, 2023
Dear Priscilla, Thank you for choosing Renaissance New Orleans Arts Warehouse District Hotel. We value hearing from our guests and love knowing how much you enjoyed our property, comfortable rooms, meals and found us to be of great value. We look forward to welcoming you again soon.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Director of Operations on Sep 10, 2023
Dear Jeffrey,Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Renaissance New Orleans Arts Warehouse District Hotel, and we look forward to welcoming you back soon.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

Blaylock

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Director of Operations on Sep 6, 2023
Dear Guest, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Renaissance New Orleans Arts Warehouse District Hotel, and we look forward to welcoming you back soon.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

Catina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st Timer
I loved the look of the hotel. The room was very nice with daily housekeeping. Would definitely recommend to others and will definitely go back and stay again.
Stayed 3 nights in Aug 2023
Response from Director of Operations on Aug 29, 2023
Dear Catina, Thank you for the nice review of Renaissance New Orleans Arts Warehouse District Hotel! We are glad you liked our beautiful hotel and well-maintained accommodations. Thank you again for your recommendation to our future guests, and love knowing you will return soon.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

mary

Liked: Property conditions & facilities
It was very pretty. Everyone was nice & helpful!!!
Stayed 1 night in Aug 2023
Response from Director of Operations on Aug 28, 2023
Dear Mary, Thank you for taking the time to post your comments regarding your recent stay at the Renaissance New Orleans Arts Warehouse District Hotel. Your compliments were a pleasure to read, and we are delighted to hear about the thoughtful and attentive service you received from our devoted associates. We will be sure to share your kind remarks with the entire staff. We appreciate your review and look forward to having you as our guest again.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Aug 2023
Response from Director of Operations on Aug 26, 2023
Dear Julie, Thank you for choosing Renaissance New Orleans Arts Warehouse District Hotel and for your high rating. Your comments were a pleasure to read, and we are excited to share them with our wonderful staff. Thank you again for your feedback, and we look forward to providing you with another luxury stay.Best Regards,Paul FaithDirector of Operations

6/10 Okay

Carol

Traveled with family
It furniture old
Stayed 2 nights in Aug 2023
Response from Director of Operations on Aug 21, 2023
Dear Carol, Thank you for evaluating your recent stay with us. We are genuinely sorry you felt our hotel's furniture needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. We hope you will stay with us another time so we can provide you with a much more satisfying experience.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

Gwendolyn

Stayed 1 night in Aug 2023
Response from Director of Operations on Sep 4, 2023
Dear Gwendolyn,Thank you so much for the perfect rating of your time at Renaissance New Orleans Arts Warehouse District Hotel. It is always a pleasure to see our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

KIRK, PRAIRIEVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Director of Operations on Aug 14, 2023
Dear Kirk, All of us at Renaissance New Orleans Arts Warehouse District Hotel appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.Best Regards,Paul Faith,Director of Operations

4/10 Poor

Tiffany

Liked: Cleanliness
Disliked: Staff & service, amenities
Wifi internet and TV did not work during my entire stay. Called front desk staff who only told me to turn it off and back on which didn't work.
Stayed 1 night in Aug 2023
Response from Director of Operations on Aug 12, 2023
Dear Tiffany, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We are also deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

Maria

Stayed 4 nights in Jul 2023
Response from Director of Operations on Aug 21, 2023
Dear Maria, Thank you for rating your stay at Renaissance New Orleans Arts Warehouse District Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

ANTHONY

Traveled with family
Liked: Amenities, property conditions & facilities
The property is central located to restaurants and attractions.
Stayed 4 nights in Jul 2023
Response from Director of Operations on Jul 29, 2023
Dear Anthony, Thank you for visiting Renaissance New Orleans Arts Warehouse District Hotel and for mentioning how much you enjoyed our location. We love that we can bring the arts and culture of New Orleans to our guests with our proximity to the Arts District, Warehouse District, Garden District, and dozens of galleries and attractions. Thank you again, and we look forward to being the first hotel you think of on future trips to the area. Best Regards, Paul Faith Director of Operations

6/10 Okay

John

Business traveler
Liked: Cleanliness
No Internet in room Called front desk and was given a 1800 number One the phone with them for 20 minutes and it never worked
Stayed 1 night in Jul 2023
Response from Director of Operations on Jul 28, 2023
Dear John, Thank you for taking the time to review our hotel and for your candid feedback. We sincerely apologize for not meeting all of your expectations, and that we were unable to fix the internet connectivity issues while you were here. We know how frustrating this can be and appreciate your patience. We hope that you will consider returning to our hotel in the future so that we can make it up to you.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Director of Operations on Jul 28, 2023
Dear Dan, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Renaissance New Orleans Arts Warehouse District Hotel, and we look forward to welcoming you back soon.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lot of noises on the hallway from 11pm till about 1am
Stayed 1 night in Jul 2023
Response from Director of Operations on Jul 17, 2023
Dear Jerry,Thank you for your delightful review of Renaissance New Orleans Arts Warehouse District Hotel. We pride ourselves on delivering a memorable hotel experience; therefore, we regret not meeting these expectations during your recent stay. Please accept our apologies for the noise concerns you experienced from the hallway. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to New Orleans.Best Regards,Paul FaithDirector of Operations

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Director of Operations on Jul 14, 2023
Dear Guest, Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Renaissance New Orleans Arts Warehouse District Hotel, and we look forward to welcoming you back soon.Best Regards,Paul Faith,Director of Operations

10/10 Excellent

Jack

Stayed 1 night in Jul 2023
Response from GENERAL MANAGER on Aug 5, 2023
Dear Jack, Thank you for the fantastic rating of Renaissance New Orleans Arts Warehouse District Hotel! We are delighted your stay was perfect in every way. We look forward to your next visit with us.Best Regards,Paul Faith,Director of Operations