Terrace/patio

Reviews of Sonesta ES Suites New Orleans Convention Center

3.5 out of 5
Sonesta ES Suites New Orleans Convention Center
345 St Joseph St., New Orleans, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 927 out of 1666 reviews" "
Rating 8 - Good. 408 out of 1666 reviews" "
Rating 6 - Okay. 162 out of 1666 reviews" "
Rating 4 - Poor. 84 out of 1666 reviews" "
Rating 2 - Terrible. 85 out of 1666 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this hotel and everything about it. I plan to book here every time I visit.
Stayed 2 nights in Mar 2024

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was huge! The price was really reasonable for how nice the room was.
Stayed 1 night in Mar 2024

4/10 Poor

Hong Woo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Hong, it seems your stay didn't meet your expectations as reflected in your rating. We value guests' experiences greatly and would like to understand more about any issues you may have encountered. Please feel free to provide additional feedback.

6/10 Okay

Aidan

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
We appreciate the feedback, Aidan.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

4/10 Poor

Laura

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Laura, we're sorry to see that your recent stay didn't meet your expectations. We're always open to feedback and would appreciate if you could share more about your experience, so we can better address your concerns. We remain committed to improving our service and hope for another opportunity to serve you better in the future.

10/10 Excellent

Nawaraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room and spacious. Plants and flower gardens were the most beautiful things.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 23, 2024
Nawaraj, thank you for highlighting the spacious rooms and the vibrant plant and flower gardens at Sonesta ES Suites New Orleans Convention Center. We're thrilled they added to the enjoyment of your stay. We hope to welcome you back soon!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty much what I expected. Convenient to the convention center. Walkable to French Quarter (if you don't mind walking) and Irish Channel/Garden District for the Saint Patrick's Day Parade. The gym room was a little disappointing. Continental breakfast was decent. Room was clean and functional. Everyone very friendly and helpful.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 22, 2024
Thomas, it's wonderful to hear that Sonesta ES Suites New Orleans Convention Center met your expectations and you appreciated our convenient location, clean and functional rooms. We're glad you enjoyed our continental breakfast and the friendliness of our team. We appreciate your feedback about the fitness center, and we continue to strive for excellence in every area. Your next St. Patrick's Day visit, we hope to go above your expectations.

10/10 Excellent

YIOMARIS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 22, 2024
Yiomaris, thank you for your wonderful feedback. It's uplifting to know you enjoyed your experience at Sonesta ES Suites New Orleans Convention Center in its entirety. We appreciate your support and look forward to your future visits.

4/10 Poor

Igor

Business traveler
Disliked: Cleanliness, property conditions & facilities
No a good one in terms of cleanliness
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 22, 2024
Igor, it's regrettable to hear your expectations were not met regarding cleanliness. Our team is committed to maintaining a spotless environment for all our guests and your comments will be valuable in addressing any shortfalls. We hope for the opportunity to offer a more gratifying stay in the future.

6/10 Okay

Lawrence

Traveled with group, Business traveler
Liked: Staff & service
The staff is friendly. The carpet is dirty and needs a replacement.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Lawrence, we appreciate your comments regarding the cordiality of our team members. On the other hand, we're concerned to hear about your observations regarding room cleanliness. We're committed to maintaining a clean environment for our guests, and we take these comments seriously when considering future enhancements within the hotel. Thank you for your feedback.

8/10 Good

Phyllis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 7 nights in Feb 2024
Response from Customer Service on Mar 20, 2024
Phyllis, it's heartening to know that you had an enjoyable stay at Sonesta ES Suites New Orleans Convention Center. We appreciate your kind words about our team members, and we strive to maintain this welcoming atmosphere for all our valued guests. We are eager to welcome you back to our hotel on your next visit to New Orleans.

4/10 Poor

Kimberly

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The manager and staff were fabulous. Our first room had what appeared to be blood stains and droplets in the carpet. The management kindly and promptly moved us to another room. That room smelled strongly of cigarette smoke. We asked to move again but there were no rooms available. It is St.Patrick’s Day weekend here so occupancies are full (tried to get a room elsewhere but no availability). The elevators had food on the floor. The stairs had cheerios on them. Just inadequate cleaning. Management did say that they are in need of more staff. Again, the management could not have been nicer, but I will never stay at this property again.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Kimberly, we appreciate your kind words regarding our management team. We're glad they were able to assist you promptly but regret to learn of your experiences with room cleanliness and undue odors. It is unusual for our establishment to encounter such issues and we apologize that your visit fell during a time of high occupancy when additional room assignments were not possible. Your comments about cleaning have been taken seriously and will help us highlight areas for improvement. We're truly sorry you won't be returning and we hope we can change your mind in the future.

4/10 Poor

Susan

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Susan, it's disheartening to learn that your recent stay did not meet expectations. We genuinely appreciate your valuable feedback, and our team will certainly utilize it as we continue to refine and improve our guest services. We hope you'll reconsider visiting us again in the future.

10/10 Excellent

Veronica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite property to stay at ! Love that they have laundry rooms and kitchens! Free breakfast too! Staff is wonderful!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Veronica, it's so delightful to read that Sonesta ES Suites New Orleans Convention Center is your preferred place to stay! We appreciate your heartfelt words complimenting the amenities provided, including the in-suite kitchens and laundry facilities. We're also happy to hear that our complimentary breakfast met your expectations and that our team members offered wonderful service. Thank you for sharing your experience and we look forward to welcoming you back in the future!

10/10 Excellent

Benny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The room was clean and spacious
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Benny, it's wonderful to hear that you so thoroughly enjoyed your stay at Sonesta ES Suites New Orleans Convention Center. We're grateful that our meticulous room cleanliness and spacious accommodations lived up to your expectations. We look forward to the possibility of welcoming you back soon.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Sean, it's wonderful to see that you had a great experience at the Sonesta ES Suites New Orleans Convention Center. We value your rating and appreciate you choosing us for your stay. We hope to welcome you back the next time you're in New Orleans.

10/10 Excellent

Cederick

Traveled with group
Thanks
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Thanks for the perfect rating, Cederick!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Sonesta ES Suites New Orleans Convention Center.Have a wonderful day!

8/10 Good

Shashasomania

Liked: Cleanliness, staff & service, property conditions & facilities
This property was ok. I like the apartment set up so there was extra privacy it gave. I do think there needs to be some updated and the elevator had a old moldy smell to it but overall good. We only stayed 1 night so we didn't experience the amenities like breakfast, gym, etc
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Shashasomania, we appreciate your feedback from your stay at the Sonesta ES Suites New Orleans Convention Center. It's gratifying to hear you enjoyed our apartment-style suites that afforded you some extra privacy. We've taken note of your observation regarding the elevator and certain areas in need of an update. Rest assured, we consistently strive to improve our guest experience. During your next stay, we encourage you to enjoy our amenities such as the breakfast and gym. We're looking forward to welcoming you back.

8/10 Good

Kennysha, Wentzville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed hete before and loved it, i will say a lot has changed. Specifically apperance wise, but the staff was impeccable so the little things didnt bother me. Room was also nice and tidy, I would stay again.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Kennysha, thank you for choosing to return to Sonesta ES Suites New Orleans Convention Center. We appreciate your positive remarks about our team members and are happy to hear your room was to your liking. We're always evolving to better meet our guests' needs and hopes to welcome you back in the future where you can enjoy our progress. Safe travels!

4/10 Poor

Shon

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Checked into our room. Had a dirty towel on the back of the toilet. Made me question if room was actually clean or not. Towel racks hanging off the wall not installed properly. Bath tub finish scratched off of surface. Needs some updates and better QC to ensure rooms are clean and ready for service. Was promised Sonesta points but never received email. I made sure property Manager had correct email. But still received nothing.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 14, 2024
Shon, we appreciate your feedback and are truly sorry to hear about your experience. We always strive to provide a clean and comfortable environment, and your comments signal to us that we fell short in some areas. Rest assured, your concerns regarding the bathroom fixtures and cleanliness will be reviewed with care by our team. Regarding the Sonesta points, we encourage you to check your email's spam folder as sometimes communication can land there. If still not received, please connect with our management team for further assistance. Rest assured, we're committed to continual improvement and we hope we're given another opportunity to better serve you in the future.

4/10 Poor

Jason

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
N/A
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
Thank you for sharing your feedback, Jason.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

8/10 Good

Demetrious, New Iberia

Liked: Staff & service, amenities, property conditions & facilities
Every staff member we encountered was friendly. The rooms could be cleaner, ie dust in corners, a little hair on the floor. The shower had a rust stain. Could hear the cars outside, but it was pretty quiet at night. Besides those things, it was a pleasant stay. We were able to park across the street in a pay lot for $30 per night. We walked EVERYWHERE. Pretty convenient location. Near lots of Eateries. Walked to Jackson Square Fulton Alley. I’d stay again.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Demetrious, thank you for sharing your feedback. At Sonesta ES Suites New Orleans Convention Center, we're pleased to hear that you found our team members friendly and the location convenient, aligning well with your sightseeing needs. On the flip side, we regret to hear about your room cleanliness observations and some noise inconvenience; rest assured, we take this into account and have shared your feedback with our housekeeping team. We appreciate you considering us for your future stays and look forward to a chance to serve you even better next time.

10/10 Excellent

Charles, Macon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful facility conveniently locate to the WWII museum.Highly recommend for Museum visit.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Charles, it's fantastic to hear you enjoyed your stay at the Sonesta ES Suites New Orleans Convention Center. We're delighted you found our location to be convenient for your museum visit. Your recommendation means a lot to us. We look forward to welcoming you back on your next journey to New Orleans.

2/10 Terrible

rinkal

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I liked the location that’s the reason we decided to stay here. It was so noisy there were guests going in and out banging doors. It was so noisy even at 3/4am. We did not get good sleep and had to call multiple times to let the front office know.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Rinkal, it's regrettable to hear about the disturbances during your stay. We acknowledge the crucial role of a tranquil environment for a good rest. Our team strives to maintain order and serenity for the enjoyment of all our guests and we apologize for the inconvenience faced. It's disappointing to hear about your experience but rest assured, we're committed to improving. We appreciate your patience and feedback.

8/10 Good

A.

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 13, 2024
Thanks for the great rating, A.!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Sonesta ES Suites New Orleans Convention Center soon, we'd love to have you back!

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful room and close to the downtown action
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Jaime, thank you for sharing your five-star feedback. We're ecstatic you enjoyed your stay at Sonesta ES Suites New Orleans Convention Center and found our proximity to downtown beneficial. We look forward to welcoming you back on your next trip.

10/10 Excellent

Jimille

Traveled with family
Liked: Amenities
Seamless check in and very clean spacious suite
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Jimille, it's uplifting to hear that you enjoyed your stay at the Sonesta ES Suites New Orleans Convention Center. We're thrilled you found the check-in process smooth and our suites exceedingly clean with ample room. Can't wait to host you again in the future!

10/10 Excellent

kim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 2 bedroom suite with nice kitchen Breakfast in the morning was delicious
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 10, 2024
Kim, it's fantastic to hear you appreciated the well-equipped two-bedroom suite at Sonesta ES Suites New Orleans Convention Center. Your acknowledgment of our tasty morning breakfast is also greatly appreciated. We're excited to welcome you back for another enjoyable stay.

8/10 Good

Marina

Stayed 3 nights in Feb 2024

10/10 Excellent

Hoi

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on Mar 9, 2024
Hoi, thank you for rating your stay at Sonesta ES Suites New Orleans Convention Center. We're thrilled you enjoyed your visit and we look forward to the opportunity to provide you with another excellent experience in the future.

10/10 Excellent

Nino, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 7, 2024
Nino, it's wonderful to see your top rating for Sonesta ES Suites New Orleans Convention Center! We're thrilled to know you had such a positive experience. Your feedback is greatly appreciated, and we hope to welcome you back in the near future. Safe travels!

6/10 Okay

Desiree

Traveled with family and small children
Liked: Staff & service, amenities
Sonesta is a family-friendly hotel. We chose this hotel because it’s within walking distance of the convention center since we had an event to go to there. It’s also within walking distance of the Riverwalk and French Quarter (approx 20 minute walk to the French Market). Customer Service: I really appreciate the staff at the hotel. They were all friendly, prompt, and professional. Amenities: We choose this hotel specifically for free breakfast. It’s a typical hotel breakfast buffet: eggs, protein (sausage, but the meat changes), pancakes, cereal, oatmeal, bagels coffee, tea, etc. I really like how the staff serves the eggs and meat options instead of guest getting the food. The staff really worked hard to clean off tables when guest left. Very nice set up. One thing to note: Valet parking only! Room: My family of 4 stayed in a two bedroom suite. When you first open the hotel door there is a LONG hallway of empty, useless space. Really, horrible design! The rooms are sections off like a one bedroom apartment. I would have to agree with other reviews that there needs to be some updates to the hotel rooms. The living room area is large which make up for the small bedroom with two double beds crammed inside and the smallest hotel bathroom ever. It’s a really bad design! One pro of the hotel room is the fully stocked kitchen, pots and pans to make a simple meal. We bought a disposable baking tray so we could use the oven.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 8, 2024
Desiree, it's wonderful to hear that our location was convenient for your family and that our breakfast offerings were to your liking. We are also glad that our team members were able to provide exemplary service.We do note your observations regarding our suite design. Rest assured, these insights are invaluable as we continuously aim to enhance our guests' experience. We hope that despite these factors, the fully equipped kitchen in your suite added convenience to your stay.Thank you once again for sharing your experience, and we hope to have another chance to serve you better in the future.

10/10 Excellent

Darcy, Fayetteville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the ease of being able to walk to the French Quarter and attractions. The room was clean. Breakfast was good and front desk staff was pleasant. I attended for my graduation ceremony and was my 1st time to New Orleans. Was beautiful to see the old buildings and take in some culture- if I were to return New Orleans (prob not) I would definitely stay at the hotel again.
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 6, 2024
Darcy, it's pleasing to hear that your stay at Sonesta ES Suites New Orleans Convention Center complimented your grand graduation ceremony! We're glad you found our location convenient with its close proximity to the French Quarter and other attractions. It's also fantastic you appreciated our clean rooms, delicious breakfast, and friendly front desk team members.Should you ever decide to visit New Orleans again, remember we'd be more than happy to welcome you back.

2/10 Terrible

Steve

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down and dingy. AC was so loud and rattling you could hardly sleep. Everything felt gross inside. The one front desk woman was kind, the others were just rude.
Stayed 1 night in Mar 2024
Response from ABrumfield on Mar 4, 2024
Hi Steve! I am sorry that your experience was less than desirable. It is your review that allows us to make changes and better our hotel.

10/10 Excellent

JEREMY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and accommodating staff, our room was squeaky clean. Very close to restaurants and attractions, easily walkable area that felt safe to us out of town travelers. Would definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 4, 2024
Jeremy, thank you for your amazing review. It's fantastic to hear that you found the Sonesta ES Suites New Orleans Convention Center so enjoyable, highlighting our diligent team members and pristine rooms. We're also thrilled that our location served your needs perfectly. We can't wait to welcome you back for another memorable stay!

10/10 Excellent

Dori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many walking distance options nearby. Loved the convenience of valet parking.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 4, 2024
Dori, it's delightful to hear that you appreciated the easily accessible local attractions around Sonesta ES Suites New Orleans Convention Center and enjoyed our convenient valet parking service. We look forward to making your next stay with us even more enjoyable.

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really thought the staff was awesome!!!!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Tina, it's a joy to hear you found our team members at Sonesta ES Suites New Orleans Convention Center to be superb! Nothing makes us happier than providing a memorable experience. We can't wait to see you again on your next visit to New Orleans!

8/10 Good

Lynn, North Kingstown

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good space and comfy beds. Layout was unusual with some cut off /diagonal walls esp. in bathroom. Quiet enough, some road noise and construction but only after 7:30 am. Desk staff was very pleasant and helpful. Breakfast was sufficient and plentiful.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 3, 2024
Lynn, thank you for sharing your experience at Sonesta ES Suites New Orleans Convention Center. We're glad to hear that you found our beds comfy and the space to your liking. It's nice to hear that our team members at the front desk were able to assist you effectively and that you found the breakfast satisfying. While our unique room layouts might not be to everyone's preference, we apologize if any inconvenience was experienced. Regarding your comments on noise disruptions, please rest assured that we're doing our best to minimize disturbances while maintaining a comfortable environment for our guests. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

San Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 3, 2024
San Juanita, it's wonderful to hear you appreciated the exceptional service at Sonesta ES Suites New Orleans Convention Center. We strive to provide memorable experiences for our guests and it appears we hit the mark during your stay. We look forward to inviting you back in the future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is what really stands out at this property. Everyone greets you and are very friendly. The breakfast buffet is great. Bagels,muffins,cereal, oatmeal. scrambled eggs and turkey sausage . Alternating days andouillefried potatos or bacon.
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 4, 2024
Matthew, it's delightful to know that you've had a stellar experience at Sonesta ES Suites New Orleans Convention Center. Our team members' hospitality and the varying breakfast buffet options seem to have added an extra charm to your stay. You're valued and we look forward to welcoming you back in the future for another great experience.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 2, 2024
Carrie, we're thrilled to hear you had a pleasant stay at Sonesta ES Suites New Orleans Convention Center. Your feedback is very much appreciated and we hope to welcome you back soon.

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful! Our stay was during a very hectic season, but the management and staff handled everything with ease! I would definitely recommend this hotel!
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Cheryl, it's fantastic to hear that you enjoyed the exceptional service provided by our team members at Sonesta ES Suites New Orleans Convention Center even during a busy period! We sincerely appreciate your recommendation and we're looking forward to having the opportunity to host you again in the future.

10/10 Excellent

Carrie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The space in the rooms.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 1, 2024
Carrie, it's uplifting to note your satisfaction with the room's spaciousness at Sonesta ES Suites New Orleans Convention Center. We're delighted that this aspect met your needs and expectations, providing you a more comfortable stay. Thank you for sharing your review, and we hope to welcome you again in the future.

8/10 Good

sangya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like my stay here as it's close to all famous streets and attraction sites.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Sangya, it's fantastic to hear that you enjoyed your time at Sonesta ES Suites New Orleans Convention Center. We're thrilled that our prime location offers easy access to local attractions. Thank you for your review, and we hope to have the opportunity to welcome you back soon.

8/10 Good

Laderrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay the Valet guy Demone was very helpful
Stayed 2 nights in Feb 2024
Response from ABrumfield on Feb 26, 2024
Laderrick, thanks for rating us a 4/5! We are thrilled you enjoyed your stay. We look forward to you choosing Sonesta ES Convention Center for your future visits to our beautiful city of New Orleans.

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent hotel with nice staff and service near interesting areas to walk andenjoy foods, shops.
Stayed 4 nights in Feb 2024
Response from ABrumfield on Feb 26, 2024
Thanks Carlos for choosing Sonesta ES for your stay while visiting New Orleans. Even more, we are glad you enjoyed your stay here and rating us a 5/5.

8/10 Good

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Janice, it's wonderful to hear that you would highly recommend Sonesta ES Suites New Orleans Convention Center. We're so thrilled that your experience was a positive one. Looking forward to welcoming you back in the future!

10/10 Excellent

Susan

Traveled with partner
Liked: Staff & service, amenities
Staff was extremely helpful and friendly!!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Susan, thank you for your glowing review. We're thrilled to hear that our Sonesta ES Suites New Orleans Convention Center team members were notably helpful and friendly during your stay. Your compliments have been shared with the team, and we anticipate the pleasure of welcoming you back in the future.

10/10 Excellent

airanee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful, easy check in and out, room was ready and clean
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Airanee, it's thrilling to know you found our team members at Sonesta ES Suites New Orleans Convention Center to be exceedingly supportive. We're delighted to hear about your seamless check-in and check-out process, as well as your positive comments about the readiness and cleanliness of the room. We look forward to having the opportunity to host you again in the future.

8/10 Good

Ivelisse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Thanks for the 4/5 rating, Ivelisse!We're thrilled you enjoyed your time at Sonesta ES Suites New Orleans Convention Center so much! We look forward to sharing an even better experience with you soon. Have a lovely day!