Nice Hotel- a problem but fixed
Posted Oct 26, 2016 on Orbitz
The rooms are beautiful and very clean. I did have a problem with my first room. The deadbolt on the door was broken. It was very hard for me to open from the inside and at one point, a maintenance person had to use a crowbar to get me into the room. They said they had fixed it, but when I returned, the door was stuck again. The desk clerk said that since it was the weekend, there was nothing she could do. She could move me to another hotel (but all my stuff was locked in the room). She was extremely rude to me. They did get me in after about 45 minutes and switched me to another- larger-room. They told me they bumped someone to give me this room. I didn't think they should have told me that as it made me feel bad. I spoke to the manager the next day and she was very attentive to my problem and said she would speak to the employee. The rest of the staff was extremely pleasant. I would stay there again.