Ratings based on 4,032 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2017
Pros: wonderful location
Location: access to good music and food.
easy check in, great customer service. we can't wait to come back.
Comment from Hotel Management
Feb 16, 2017 by RSNO, Hotel Management
Dear Guest, We appreciate your glowing review, especially your comments regarding the hospitality of our Royal Sonesta colleagues. It was a pleasure to welcome you and we invite you to settle back in soon! Warm Regards, Royal Sonesta New Orleans
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, great restaurants.

Posted Feb 7, 2017
Pros: The restaurants - Revolution and Desire - were outstanding. The pool was nice.
Cons: Check-in process, fitness center and maid service.
Location: Located in the heart of the French Quarter, everything is easily accessible within walking distance.
The hotel is well-located in the heart of Bourbon Street, which is a plus and a minus. The check-in experience was too long (almost an hour on a Thursday morning before Mardi Gras festivities even began). The hotel staff were very cordial. Unfortunately, we did not receive maid service on our last full day (Super Bowl Sunday) and when we found the maid staff at 5:15pm, they told us that they did not clean our room because we had "do not disturb" sign on our door, which was inaccurate. In addition, the fitness center was a below average facility (TV's at the treadmills, elipticals and bikes did not work, no separate water other than a water fountain, limited exercise space, etc.).
Comment from Hotel Management
Feb 9, 2017 by RSNO, Hotel Management
Dear Guest, New Orleans is a city rich in amazing restaurants and we are thrilled to read that you had an opportunity to savor two of the very best, our own Desire Oyster Bar and R’evolution. We thank you for taking the time to share your feedback and while we are delighted to learn that you enjoyed your experience as a whole, we regret to learn of the missed details you have shared. We appreciate you bringing these to our attention so that we can address internally and ensure others do not share your experience. Once more, it was a pleasure to welcome you and we hope to do so again when your travels next bring you back. Warm Regards, Royal Sonesta New Orleans
5 out of 5
Recommended
for Everyone
by A verified traveler

Best of NOLA

Posted Feb 6, 2017
Great time, the location and staff always exceed my expectations.
Comment from Hotel Management
Feb 8, 2017 by RSNO, Hotel Management
Dear Guest, It was a pleasure to welcome you back! We are delighted to read that our Royal Sonesta colleagues continue to impress and we thank you for sharing your magnificent review. We invite you to settle in again when your travels next bring you to the Crescent City. Warm Regards, Royal Sonesta New Orleans
5 out of 5
Recommended
for Everyone
by A verified traveler from KC

We will return

Posted Feb 6, 2017
RSH was our staging site for a furious weekend of exploring and enjoying N O, great haven to rest weary bodies or add to the fun in its lounges and restaurants.
Comment from Hotel Management
Feb 8, 2017 by RSNO, Hotel Management
Greeting Cheetah, It was a pleasure to serve as your home base before you and yours headed out to prowl the best of Bourbon Street and we are thrilled that you so thoroughly enjoyed your visit. We thank you for the review and we invite you to hurry back soon! Best Regards, Royal Sonesta New Orleans
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Comfort right on Bourbon Street

Posted Feb 6, 2017
Wonderful hotel. Very clean with comfortable bed. Easy access to daytime activities and the roar of Bourbon St night life. Upon checking in we were upgraded to a courtyard room. Will choose this hotel again.
Comment from Hotel Management
Feb 8, 2017 by RSNO, Hotel Management
Dear Jane, We are always delighted to learn when we have made new friends and we thank you for taking the time to share your marvelous review. Your comments regarding the attention to detail of our Royal Sonesta Housekeeping Team are most appreciated, feedback which has been passed along to the department. It warms us to read that you plan to join us again and we hope that your next visit might be soon. Yours in Hospitality, Royal Sonesta New Orleans
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, FL

Heart of Bourbon St.

Posted Feb 6, 2017
Pros: location
Cons: noise level in rooms emanating from hallways
Location: heart of bourbon st. short walk to everything including the shops on Royal st.; the great restaurants throughout French quarter.
Went for the weekend in early FEb (non-Marid Gras). Hotel is probably the best right on Bourbon St. (many others on Bourbon St. are dives). This is a classy place . . . but it is ON Bourbon St. So, if you have a balcony room it is noisy. So, if you want some quiet, get one off of Bourbon St. (we had two rooms - one with balcony for our guests and ours on back of building). Hotel is recently refurbished so very clean and nice. Rooms are a bit small, but you don't spend a lot of time there. Only complaint is that it can still be very loud in halls - almost as if you don't have a door. So, despite being on 5th floor, away from St., the outside noise was low - but hallway noise a bit high. Hotel jazz bar is excellent. Staff is excellent. Sum it up - if you WANT to be on Bourbon St. and be in a nice place, this is only choice. Other great choices nearby but NOT on Bourbon St.
Comment from Hotel Management
Feb 8, 2017 by RSNO, Hotel Management
Dear Randy, As you have shared, our hotel was just recently renovated and it warms our heart to read how much you enjoyed our reimagined guest rooms which were completed just months ago. We thank you for the wonderful comments regarding the attention to detail of our Housekeeping team, feedback that has been celebrated with our colleagues. While our Bourbon Street location can mean some exterior noise for those rooms facing the front of the building, interior noise disturbances are something that our security and management team take seriously and we apologize if you were at all inconvenienced. We thank you again for the magnificent review and we hope that a return to the Crescent City will soon be in your future. Yours in Hospitality, Royal Sonesta New Orleans
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Posted Feb 6, 2017
Great location, rooms, staff! Would definitely stay there again.
Comment from Hotel Management
Feb 8, 2017 by RSNO, Hotel Management
Dear Guest, It was a delight to find your review and we thank you for the wonderful comments regarding our Royal Sonesta colleagues. It is a treat to know you will join us again and we hope you have the opportunity to do so in the months ahead. Warm Regards, Royal Sonesta New Orleans
4 out of 5
Recommended
for Everyone
by A verified traveler from Panamá

Nice hotel, classic and elegant.

Posted Feb 4, 2017
Elegant hotel, beautiful historic building, with friendly and helpful staff. If you are noise sensitive, dont pick a room facing the streets, because even in the inner rooms you can still hear the partying (I mean...its Bourbon Street, so maybe you wont come here to sleep to much) good to know the hotel provides ear plugs and the beds are super comfortable! Its a classic in the French Quarter, its a sure thing!
Comment from Hotel Management
Feb 9, 2017 by RSNO, Hotel Management
Dear Kayrah, We can’t ask for a greater compliment than “classic and elegant” and we thank you for sharing your review. It was a pleasure to welcome you and we hope to do so again when your travels next bring you back to the Crescent City. Warm Regards, Royal Sonesta New Orleans
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

N O L A.

Posted Feb 1, 2017
Tremendous staff. Virgil the Bellman is fantastic. Great location. Lounge good music. People were so friendly. Plantation tour very informative of history drinks.Ramos gin fizz. To die for. Plus k Paul's restaurant staff and food. Fun group Visit Stephen. Jewelry vendor at French market individual pieces of jewelry It was an Excellent vacation.
Comment from Hotel Management
Feb 11, 2017 by RSNO, Hotel Management
Dear lottie, Based on your wonderful photos and brilliant review, it appears that your French Quarter visit is one which will long be remembered. We appreciate you taking the time to share, and to note the hospitality of Virgil, one of our many shining stars. It was a pleasure to serve as your home-base for what sounds like a busy visit, and we hope that you will plan to settle in with us again one day soon. Yours in Hospitality, Royal Sonesta New Orleans
5 out of 5
Recommended
for Everyone
by A verified traveler from Chattanooga Tn

Nice clean room

Posted Jan 28, 2017
Next time I would ask not to be on the Bourbon Street side. The hotel is convenient to everyrhing.
Comment from Hotel Management
Jan 31, 2017 by RSNO, Hotel Management
Dear Joy, Greetings from your friends at Royal Sonesta and thank you for sharing your comments. It was a pleasure to host you and we look forward to welcoming you again. Warm Regards, Royal Sonesta New Orleans