Ratings based on 2,968 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Right on the main strip

Posted Aug 25, 2015
The hotel was nice even though under construction the room was comfy and was very convenient since walking was easiest to all the surrounding places
3 out of 5
Recommended
for Everyone
by A verified traveler from Austin, Tx

Great hotel, but it's under renovation..

Posted Aug 25, 2015
Pros: The Resturant Revolution, Irvin Mayfield Jazz Bar
Cons: Let people know about the renovation before they make reservations.
We check into the hotel, and within the first 15 minutes, we hear construction noise, on a Sunday. I called the front desk and asked Ryan if there was work being done. He informed me that there was but he didn't know exactly where nor when they would be working. I asked him if we'd be hearing this daily and he said no, but there were not any other rooms to move into and he'd let the manager know of our situation. The manager never called us in four days. Instead we got four impersonal letters of apology. There was even a day when the power was out between 1200-1600. We came back to the hotel at 1700, because we had dinner reservations at 1900. We came back and our room was still unmade and no clean towels to shower with. There were daily interruptions of hot water. Plus, the gym was across the street at another hotel. We had the repairs on the same floor we were on. If this wasn't going on, this is a five star hotel with the Resturant Revolution and the Irvan Mayfield Jazz bar and Desire. The location was excellent and the staff were friendly and professional. We would have loved to have known of the noise of the renovation. We couldn't just sleep in at all. Even at the pool, my wife was almost hit with a nail that fell from the roof from the repairmen while she was walking toward the toilet.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2015
Very comfortable and the Staff was great. Very close to all the action and river.
Comment from EPC
Aug 24, 2015 by royalsonestano, EPC
Sue, we are thrilled that you had such a wonderful stay at the Royal Sonesta New Orleans, and we look forward to welcoming you back soon! Thank you for the feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2015
Great hotel but they are in the middle of construction right now. Listened to a jackhammer over my room ALL day. We checked out a day early because of noise.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2015
Overall stay was great, location is on Bourbon so it can be noisy but that is any location in the area.
Comment from EPC
Aug 24, 2015 by royalsonestano, EPC
Thank you so much for choosing to stay at the Royal Sonesta New Orleans and taking the time to share this valuable feedback. We are glad that you enjoyed your stay, and we look forward to welcoming you back soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Under Construction

Posted Aug 18, 2015
Cons: I think potential patron's should be notified that this hotel is under construction prior to booking.
I would stay at this hotel again...after construction is over. Remodeling is way overdue for this hotel, and they are currently under construction. Construction that will wake you at 7am. Aside from the construction, its a beautiful hotel with great staff.
Comment from EPC
Aug 24, 2015 by royalsonestano, EPC
Thank you for the positive feedback. We are pleased that our hotel met your expectations, and we hope that you will return to experience our exciting new product.
5 out of 5
Recommended
for Everyone
by A verified traveler

The best!

Posted Aug 15, 2015
We stay at this hotel every time we visit New Orleans and we are always satisfied! Great staff and clean rooms!
Comment from Hotel Management
Aug 21, 2015 by royalsonestano, Hotel Management
Thank you for choosing to stay at the Royal Sonesta New Orleans time and time again; your loyalty is truly valued. We are very grateful for your taking the time to share this important feedback, and we can’t wait to welcome you back soon. If you aren’t already a Sonesta Travel Pass Member, we encourage you to learn more about joining so you can benefit from free nights and other exciting amenities.
2 out of 5
by A verified traveler from Las Vegas, NV

Very Misleading...Beware!

Posted Aug 9, 2015
Room was terrible! Virtu and very dated. Not like the photos shown on the website. Hotel was under construction which was not mentioned until after we checked in. We awoke to jack hammering in the morning. Would NEVER choose this hotel again.
Comment from Hotel Management
Aug 25, 2015 by royalsonestano, Hotel Management
Samantha, we are very sorry that your recent stay at our hotel was not better. Please know that we value you as our guest, and we hope this experience doesn't prevent you from staying with us in the future since we’re almost ready to reveal our newly renovated room product. We know you’ll be very pleased with the result when it is complete. Thanks for being our guest, and we hope you have a wonderful day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2015
great location. beautiful lobby. nice pool area. extremely comfortable bed. only downside was high cost to park.
Comment from EPC
Aug 19, 2015 by royalsonestano, EPC
Thank you so much for choosing to stay at the Royal Sonesta New Orleans and taking the time to share this valuable feedback. Please know that we review our parking rates twice annually to ensure competitive rates for our secure, covered and on-site parking garage. We are glad that you enjoyed your stay, and we look forward to welcoming you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Reno, Nevada

Posted Aug 4, 2015
Great location in the French Quarter, we walked everywhere and had a wonderful time. They had construction going on but it did not hinder our enjoyment at all. The food and hurricanes were delicious at the restaurant Desire. This is a great place to stay.
Comment from EPC
Aug 19, 2015 by royalsonestano, EPC
Tami, your feedback is very nice to hear! Thank you for taking the time to share your positive experience at our hotel and Desire Oyster Bar on Expedia. We are pleased that the Royal Sonesta New Orleans met your expectations, and we encourage you to try our exciting new product in the near future.