Room, 1 King Bed, Non Smoking, Balcony (Bourbon Balcony) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Reviews of The Royal Sonesta New Orleans

4.5 out of 5
The Royal Sonesta New Orleans
300 Bourbon St, New Orleans, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 1528 out of 2738 reviews" "
Rating 8 - Good. 644 out of 2738 reviews" "
Rating 6 - Okay. 294 out of 2738 reviews" "
Rating 4 - Poor. 138 out of 2738 reviews" "
Rating 2 - Terrible. 134 out of 2738 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sonji

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Mar 2024

10/10 Excellent

Clayton

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice rooms
Stayed 2 nights in Mar 2024

10/10 Excellent

theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel is very helpful and accommodating. The agent who checked us in went out of his way to see that my room as located as close as possible to a traveling companion. He did that with the hotel being fully booked.
Stayed 3 nights in Mar 2024

10/10 Excellent

chelsea

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel was the perfect location and the staff was super friendly. Restaurants were great. The pool area was great! The hotel does show a lot of wear and tear but over all would recommend
Stayed 4 nights in Mar 2024
Response from RSNOLA on Mar 28, 2024
Dear Chelsea,We are thrilled that you loved our central location and trust that you took full advantage of being in the heart of the French Quarter. Thank you for sharing these kind words and recommendations. We look forward to seeing you again one day soon. All the best,Royal Sonesta New Orleans

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful environment. Phone in room didn’t work and had to use my own phone to reach the front desk. Glad there wasn’t an emergency.
Stayed 1 night in Mar 2024
Response from Royal Sonesta New Orleans on Mar 27, 2024
Dear Alice,We are happy that you enjoyed the unique beauty of our property and trust that you appreciated the convenience of our central location as well. Thank you for sharing your additional feedback on the regarding the phone in your guest room and we will be sharing this insight with the team. Please accept our sincerest apologies for any inconvenience that this may have caused and we look forward to WOWing you during your next visit to New Orleans. All the best,Royal Sonesta New Orleans

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent , the staff is superb, and the hotel had excellent musicians. But no mini-bar, no room-service and the room was quite small. Call it 4.45 out of 5
Stayed 4 nights in Mar 2024
Response from Royal Sonesta New Orleans on Mar 27, 2024
Dear Gregory,We are thrilled that you loved our central location and the live sounds of local artists and venues within our hotel. Thank you for sharing how we might have made the experience even better and we look forward to winning your heart in full one day soon. All the best,Royal Sonesta New Orleans

8/10 Good

Lacresha

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We love the fact that it is located directly on Bourbon Street. You walk right out of the front door into the action
Stayed 2 nights in Mar 2024
Response from Royal Sonesta New Orleans on Mar 27, 2024
Dear Lacresha,As you have discovered, staying in the heart of New Orleans certainly has its perks and we are thrilled that you appreciated this convenience. We loved welcoming you and look forward to hosting you again in the months ahead.All the best,Royal Sonesta New Orleans

8/10 Good

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected
Stayed 1 night in Mar 2024
Response from Royal Sonesta New Orleans on Mar 26, 2024
Dear Ken,Thank you for sharing your thoughts and we are happy that the stay met your expectations. We would love to welcome you again. Until next time!All the best,Royal Sonesta New Orleans

10/10 Excellent

Israel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everytging about it! Location was perfect!
Stayed 3 nights in Feb 2024
Response from Royal Sonesta New Orleans on Mar 26, 2024
Dear Israel, We are elated to read that your entire visit was absolute perfection and we look forward to seeing you again soon.All the best,Royal Sonesta New Orleans

6/10 Okay

Jennifer Lynn

Traveled with family
Disliked: Property conditions & facilities
We had to ask 4 times to get extra pillows. The shower and bathroom could use some updates. The shower curtain didn't reach the walls to close it properly. The conference room we were in was either 90 degrees or 50 degrees. Great location, just needs some updates.
Stayed 6 nights in Mar 2024
Response from Royal Sonesta New Orleans on Mar 25, 2024
Dear Jennifer,While we trust that our colleagues were able to assist in resolving some of your concerns as soon as we were made aware, we regret the lasting impression that some of these details left with you. Your feedback is being shared with the team and we look forward to hosting you again one day soon.All the best,Royal Sonesta New Orleans

10/10 Excellent

Pam

Traveled with group
Liked: Amenities
Great, clean rooms, great breakfast, great bars, fab jazz club with the best Burlesque show with Trixie Minx and her gang on Friday nights! FYI ..Being right on Bourbon St. is not for the faint of heart.
Stayed 3 nights in Mar 2024
Response from Royal Sonesta New Orleans on Mar 25, 2024
Dear Pam,Wow! What a joy it is to read that your stay in the French Quarter was nothing less than exceptional and we look forward to welcoming you time and again for many years to come. All the best,Royal Sonesta New Orleans

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a bachelorette weekend. We greatly enjoyed the location as we were able to park our car upon arrival and not touch it again until we left to go home. The staff was very helpful and friendly. The room was small but very cute. It fit all of us comfortably.
Stayed 2 nights in Mar 2024
Response from Royal Sonesta New Orleans on Mar 25, 2024
Dear Susan,As you have discovered, staying in the heart of the French Quarter has its perks and we are thrilled that you and your friends had a fantastic stay. Until next time! All the best,Royal Sonesta New Orleans

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel right on bourbon street
Stayed 3 nights in Mar 2024
Response from Royal Sonesta New Orleans on Mar 25, 2024
Dear Mia,Thank you for sharing these kind words and high rating. We enjoyed hosting you and look forward to seeing you again soon. All the best,Royal Sonesta New Orleans

10/10 Excellent

Leslie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Hotel had tasty dining options. We stayed on the club level which was very quiet and had a private lounge with roof deck. Overall very clean and beautiful space!
Stayed 4 nights in Mar 2024
Response from Royal Sonesta New Orleans on Mar 25, 2024
Dear Leslie,We are thrilled that you loved the convenience of our central location and that your club level room offered the perfect escape from the lively French Quarter. Thank you for sharing this wonderful review and we welcome you to make yourself at home again anytime.All the best,Royal Sonesta New Orleans

10/10 Excellent

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun area. Food, drinks, and shopping all close by. Beautiful historic rooms. Helpful staff. Sleeping before 2 a.m. on the street side may be difficult if you arent used to the noise but we expected that due to the holiday and wanted a balcony to enjoy the fun of the holiday.
Stayed 3 nights in Mar 2024
Response from Royal Sonesta New Orleans on Mar 21, 2024
Dear Jenny,As you have discovered, staying in the heart of New Orleans certainly has its perks and we are delighted that you appreciated the convenience of being nearby so many popular sites and destinations. We miss you already- come back soon!All the best,Royal Sonesta New Orleans

10/10 Excellent

Leslie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to be in the heart of the French Quarter. Great proximity to everything. Beautiful hotel and loved the pool deck and courtyard. Reminder - streets get crowded early and it is very hard to drive to the valet area (under the building) after 3pm.
Stayed 3 nights in Mar 2024
Response from RSNOLA on Mar 21, 2024
Dear Leslie,Staying in the heart of the French Quarter certainly has its perks and we are delighted that you loved the convenience of our central address. Thank you for sharing your tips with fellow travelers and we look forward to seeing you again one day soon.All the best,Royal Sonesta New Orleans

10/10 Excellent

Ruben, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from RSNOLA on Mar 21, 2024
Dear Ruben,Thank you for sharing this 5-star review and we invite you to settle in again anytime. All the best,Royal Sonesta New Orleans

8/10 Good

Anne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, perfect for the weekend. Didn’t love our room, it had a small window and felt like I was in the attic.
Stayed 3 nights in Mar 2024
Response from Royal Sonesta New Orleans on Mar 19, 2024
Dear Anne,It is a joy to read that our central address was perfect for al of your French Quarter adventures and that you enjoyed the stay. We invite you to explore some of our other accommodations the next time you are in the city and look forward to winning your heart in full. All the best,Royal Sonesta New Orleans

10/10 Excellent

ADRIAN R

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice enjoyed our time there. Only thing is no water was given and no towels were replaced
Stayed 3 nights in Mar 2024
Response from Royal Sonesta New Orleans on Mar 19, 2024
Dear ADRIAN,We thank you for sharing how much you enjoyed the stay and how we might have made the experience even better. Your feedback is appreciated and we invite you to join us again anytime.All the best,Royal Sonesta New Orleans

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from RSNOLA on Mar 21, 2024
Dear James,We are thrilled that your visit was absolute perfection and we look forward to seeing you again soon.All the best,Royal Sonesta New Orleans

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 3 nights in Mar 2024
Response from Royal Sonesta New Orleans on Mar 18, 2024
Dear Daniel,We are thrilled that you loved our central location and invite you to join us again anytime.All the best,Royal Sonesta New Orleans

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is nice, but only has one entrance, and you have to navigate through the stinkiest dirtiest, nastiest streets (and people) to get inside. The room is nice, but has hard to open drawers and closets. Also, there is no vent in the bathroom.
Stayed 4 nights in Mar 2024
Response from Royal Sonesta New Orleans on Mar 18, 2024
Dear Sarah,We are delighted that you found our property to be a wonderful escape from the excitement of the French Quarter and we appreciate your feedback on the overall experience. Should your travels return you to our city, we hope that you will consider joining us again as we would love to win your heart in full.All the best,Royal Sonesta New Orleans

10/10 Excellent

Zofia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Royal Sonesta New Orleans on Mar 19, 2024
Dear Zofia,Your 5-star review means the world to us and we look forward to hosting you again the next time you are in town. Until then!All the best,Royal Sonesta New Orleans

10/10 Excellent

cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was perfect for my first visit to new orleans 5 min walk to everything in French quarter and more
Stayed 4 nights in Mar 2024
Response from Royal Sonesta New Orleans on Mar 18, 2024
Dear Cathy,As you have discovered, our central address places guests just footsteps away from so many popular attractions and we are thrilled that you loved your visit. Come back soon!All the best,Royal Sonesta New Orleans

8/10 Good

Brandon

Traveled with family
We’ll be back.
Stayed 2 nights in Mar 2024
Response from Royal Sonesta New Orleans on Mar 13, 2024
Dear Brandon,We are delighted that you enjoyed the stay and are already planning your return. Until next time!All the best,Royal Sonesta New Orleans

10/10 Excellent

Katie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the Royal Sonesta and the great location !!
Stayed 1 night in Mar 2024
Response from Royal Sonesta New Orleans on Mar 12, 2024
Dear Katie,Thank you for sharing this review and kind words and we look forward to welcoming you again in the months to come.All the best,Royal Sonesta New Orleans

10/10 Excellent

Dedra

Liked: Cleanliness, staff & service, property conditions & facilities
Wade was amazing !!! Thank you!
Stayed 4 nights in Mar 2024
Response from Royal Sonesta New Orleans on Mar 12, 2024
Dear Dedra,Thank you for highlighting Wade's exceptional service and hospitality and we welcome you to settle in again anytime.All the best,Royal Sonesta New Orleans

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything.
Stayed 4 nights in Mar 2024
Response from Royal Sonesta New Orleans on Mar 12, 2024
Dear Donna,We are elated that you loved your visit to our property and we welcome you to make yourself at home again anytime.All the best,Royal Sonesta New Orleans

8/10 Good

Ledi, San Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff , location is excellent. Could be a bit crazy and loud around bourbon street so make sure to get a quiet room away from all the actions
Stayed 3 nights in Mar 2024
Response from Royal Sonesta New Orleans on Mar 12, 2024
Dear Ledi,Thank you for sharing this review and your recommendations to fellow travelers to help them have a wonderful stay. It was wonderful having you with us and we look forward to seeing you again soon.All the best,Royal Sonesta New Orleans

8/10 Good

Latasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Royal Sonesta New Orleans on Mar 12, 2024
Dear Latasha,Thank you for sharing this feedback with us and we hope to see you again in the months ahead.All the best,Royal Sonesta New Orleans

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff was very helpful. great location
Stayed 2 nights in Feb 2024
Response from Royal Sonesta New Orleans on Mar 11, 2024
Dear Cindy,Thank you for taking the time to share your thoughts on the visit. Hosting you was an absolute dream and we invite you to settle in again anytime.All the best,Royal Sonesta New Orleans

10/10 Excellent

Karren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As you can see we loved the hotel. However there were a few snags. When our room was cleaned for the 3rd time the person gave us big towels and bath mat but no washcloths or hand towels. We had to ask for them. Also on our last night we asked for a wake up call.for our airplane flight...opps..didn't get one. and..it was daylight saving time too!! Otherwise it was fantastic!
Stayed 3 nights in Mar 2024
Response from Royal Sonesta New Orleans on Mar 11, 2024
Dear Karren,Wow! What a joy it is to read that you loved your visit and we thank you for sharing how we might have made the stay even better. We apologize for any inconvenience caused by the missed wakeup call and we look forward to serving as your local home away from home for many years to come.All the best,Royal Sonesta New Orleans

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, secured access, super friendly staff
Stayed 1 night in Mar 2024
Response from Royal Sonesta New Orleans on Mar 11, 2024
Dear Melissa,We so happy that you were able to rest and relax with ease during your visit to our hotel and we appreciate your kind words and high rating. It was a pleasure to host you and we invite you to join us again anytime.All the best,Royal Sonesta New Orleans

8/10 Good

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a Bourbon Street balcony room. Room and balcony were good but there a couple strip clubs right across the street(30-40ft) that play loud "club" music until they close at 4am. Might not be the room for you if you're a light sleeper or the noise bothers you. There are several other options at the hotel for other rooms though off the street if you prefer. All in all, had a good time.
Stayed 7 nights in Mar 2024
Response from Royal Sonesta New Orleans on Mar 11, 2024
Dear Joshua,While we trust that you appreciated the birds-eye view of the French Quarter from your balcony room, we understand if you were perhaps in search of a more tranquil experience. During your next visit, we invite you to explore one of our courtyard- facing rooms which offers additional square footage to relax and unwind. Thank you for sharing your thoughts and we invite you to join us again anytime.All the best,Royal Sonesta New Orleans

10/10 Excellent

Judy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We had a great room interior balconcy beautiful over lookling tge pool. So glad we dident take balcony on bourbon street hotel was clean no room service parking attendants were all nice only 1 thing i thought was not cool when you check out they charge you a Destination Dee $20.00 aday plus tax also besides the daily garage charge of $53.00 they tax that also still wonering a why I agrred to that destination charge lol
Stayed 7 nights in Mar 2024
Response from Royal Sonesta New Orleans on Mar 11, 2024
Dear Judy,Thank you for sharing your thoughts on the recent visit and we are thrilled that you had such a wonderful time during the stay. We hope that you had the opportunity to take advantage of some of our amenities such as WiFi service, bottled water upon arrival, and the 10 daily beverage credit that are included in the Destination Fee and we look forward to one day having the opportunity to host you again for another exceptional experience. All the best,Royal Sonesta New Orleans

8/10 Good

Nancy

Liked: Staff & service, property conditions & facilities
Expensive parking especially since we never got it out for four days. Maid service could have been better. Left no hand towels or wash cloths. And we had no hand soap????
Stayed 3 nights in Feb 2024
Response from Royal Sonesta New Orleans on Mar 8, 2024
Dear Nancy,While we are thrilled that our convenient location placed you just footsteps away from everything that you wanted to see and explore int he French Quarter, we regret that the parking costs in the city caught you by surprise. Thank you for sharing your additional feedback on the visit and we invite you to join us again in the months ahead for a more cherished visit. All the best,Royal Sonesta New Orleans

10/10 Excellent

Lezlie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying on Bourbon Street. In the past we thought it would be noisy and crowded but not at this hotel. Impressed with the in-house entertainment too. This is our new go to hotel for New Orleans.
Stayed 3 nights in Feb 2024
Response from Royal Sonesta New Orleans on Mar 8, 2024
Dear Lezlie,What a joy it is to read that our hotel was able to offer you a peaceful and relaxing escape in the heart of the French Quarter. We appreciate this high rating and invite you to settle in again anytime.All the best,Royal Sonesta New Orleans

10/10 Excellent

mayeline

Stayed 3 nights in Mar 2024
Response from RSNOLA on Mar 25, 2024
Dear Mayeline,Your 5-star review leaves us beaming with pride. Thank you for sharing!All the best,Royal Sonesta New Orleans

6/10 Okay

Janessa

Disliked: Staff & service, amenities
Chinese front desk staff was very rude. Hidden clays regarding microwave fee. No indoor pool. Restaurant Desire food was horrible. To many homeless people hanging around property.
Stayed 3 nights in Mar 2024
Response from Royal Sonesta New Orleans on Mar 5, 2024
Dear Janessa,While we love having the opportunity to welcome guests to our hotel, we are disheartened to read both your impression of our property and description of our valued team members. Thank you for sharing your thoughts and we wish you the best of luck in your future travels. All the best,Royal Sonesta New Orleans

6/10 Okay

Bridget

Traveled with family
Liked: Cleanliness
Hotel was nice. Was turned off when checking. We arrived early in the morning. We tried to check in and were told a room was not ready and check in is at 4 pm. But, if we paid $75 then a room could be ready for us. Certainly if they could accommodate us for a fee, they could also do so without a fee. Just good customer service!told a room was npo
Stayed 2 nights in Mar 2024
Response from Royal Sonesta New Orleans on Mar 5, 2024
Dear Bridget,Greetings from New Orleans! Our check-in times allow our housekeeping team the opportunity to thoroughly detail rooms prior to the arrival of new guests. While we love when we have the opportunity to accommodate early check-in requests, we do understand if our early arrival policy was not quite what you were expecting. Thank you for sharing this perspective with us and we hope to one day have the opportunity to win your heart in full. All the best,Royal Sonesta New Orleans

10/10 Excellent

Laura

Traveled with group
Staff was very helpful and friendly.
Stayed 1 night in Mar 2024
Response from Royal Sonesta New Orleans on Mar 4, 2024
Dear Laura,Our team loved having the opportunity to serve you and we welcome you to join us again anytime.All the best,Royal Sonesta New Orleans

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is wonderful and we love coming to New Orleans. But anyone coming here needs to know that the French Quarter is dirty, has a “special smell” to it and is very loud at night. Admittedly, this is part of “the charm.” Overall, the hotel buffers against all of this extremely well and we’d stay here again and again.
Stayed 4 nights in Feb 2024
Response from Royal Sonesta New Orleans on Mar 5, 2024
Dear Courtney,As you have noted, the French Quarter has quite a reputation for its liveliness and we are thrilled that you appreciated how our hotel offered a more tranquil escape from the excitement just outside our front doors. Thank you for sharing your thoughts on the stay and we invite you to join us again anytime.All the best,Royal Sonesta New Orleans

2/10 Terrible

cliff

Disliked: Cleanliness, staff & service, property conditions & facilities
Never could get better than "tepid" water out of the shower. Only three hangers in the room when we checked in! Hair dryer did not work-had to ask for another one! Had to ask for more toilet paper-housekeeping did not leave any! Had to ask for more wash cloths! And to top it off, they tried to charge me for 4 nights of parking when we did not have a car there! We have stayed there before---very disappointed with this experience!
Stayed 4 nights in Feb 2024
Response from Royal Sonesta New Orleans on Mar 4, 2024
Dear Cliff,Greetings from the French Quarter! While we trust that our colleagues were able to address your concerns as soon as we were made aware, we regret that there were details of the visit which prevented you from fully enjoying the stay. Thank you for the insights that you have shared here and we look forward to one day willing your heart in full. All the best,Royal Sonesta New Orleans

10/10 Excellent

MICHAEL

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The folks who work here are amazing!
Stayed 3 nights in Feb 2024
Response from Royal Sonesta New Orleans on Mar 5, 2024
Dear Michael,Wow! Your kind words truly mean the world to us. Until next time!All the best,Royal Sonesta New Orleans

8/10 Good

Catherine Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Royal Sonesta New Orleans on Mar 4, 2024
Dear Catherine,We are delighted that you enjoyed the visit and hope that you are already planning your return. All the best,Royal Sonesta New Orleans

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Royal Sonesta New Orleans on Mar 4, 2024
Dear Amy,We appreciate your 5-star review and look forward to welcoming you again in the months to come. All the best,Royal Sonesta New Orleans

10/10 Excellent

Yanet

Liked: Cleanliness, staff & service, property conditions & facilities
Location, location, location...
Stayed 3 nights in Feb 2024
Response from Royal Sonesta New Orleans on Mar 4, 2024
Dear Yanet,Staying in the heart of New Orleans certainly has its perks and we are stoked that your visit was nothing short of perfection. We hope to see you again soon!All the best,Royal Sonesta New Orleans

10/10 Excellent

Kellie, Weeki Wachee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Royal Sonesta New Orleans on Mar 4, 2024
Dear Kellie,Your 5-star review means the world to us. Hurry back! All the best,Royal Sonesta New Orleans

10/10 Excellent

Aisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the heart of Bourbon Street! Everything was so walkable from the hotel. There were many dinning restaurant and bar options close by. If you looking to eat beignets the hotel had a Cafe Beignet right across the street. The staff were amazing and helpful. My sister and I flight was very late at night the hotel was able to hold our luggage’s and allowed us to soak up the last hours of New Orleans free of charge. They also help us get a cab to the airport because of the traffic at night and the cost was cheaper than an Uber or Lyft. The only negative things I had to say about the hotel are yes it outdated, there was no hand soap and one of the towel had a stain on it. Overall my experience with this hotel was great I would definitely stay again and try to take advantage of the balcony room!
Stayed 3 nights in Feb 2024
Response from RSNOLA on Feb 29, 2024
Dear Aisha,We are elated to read that our central location helped you to make the most of your time in the French Quarter and that you had the opportunity to experience so many local culinary delights. Our team truly loved having the opportunity to serve you and we appreciate how you have highlighted their warm and thoughtful service. Thank you for bringing some of the additional details about the stay to our attention and we look forward to WOWing you when you return. Until then! All the best,Royal Sonesta New Orleans

10/10 Excellent

Anthony, houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the mix, a great staff
Stayed 2 nights in Feb 2024
Response from RSNOLA on Feb 29, 2024
Dear Anthony,Thank you for sharing how much you enjoyed your time in the French Quarter and we hope to welcome you back one day soon.All the best,Royal Sonesta New Orleans