Great Location. Fair Price
Posted Mar 7, 2017
We were lucky to get a good price for this area of town. However, the staff was pretty rude. There were a few redeeming folks, but there were multiple occasions where the staff snapped at us or got an attitude that was not warranted. The room was much smaller than expected, but we didnt need much room so not a big deal for us. Also, parking was a joke. We valeted so that we would not have to walk a few blocks with our bags. We were told the valet takes about 25 minutes to retrieve a car. This seemed really high, but we were willing to work with it. Upon checkout, we waited almost an hour for my car. The valet attendant would disappear for 10-15 minutes at a time. I tried to ask a hotel representative at the front desk if he was on break and when he would be back and she snapped at me and refused to provide any assistance. If we knew the service would be so horrible, and we would have to wait an hour for my car, while paying a premium, we would have self parked and walked a few blocks with our bags in under 4 minutes.
Comment from Hotel Management
Mar 13, 2017 by Front Office, Hotel Management
We do apologize for the inconvenience you experienced during your stay with staff and valet service. Usually valet services only take up to 25 minutes but unfortunately there are times where it can take up to an hour but these are very rare. We will speak with staff as this is not service we want our guest to experience.