Ratings based on 39 Verified Reviews

3.7 out of 5
74% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel only 30 min from Port of New Orleans

Posted Dec 21, 2016
I really enjoyed the quietness and the continental breakfast. If you don't want to pay the high prices in New Orleans, this hotel is right on the north bank of Lake Ponchetrain. It's only a quick 30 minute drive to the cruise terminal at the Port of New Orleans.
Comment from Hotel Management
Dec 23, 2016 by Terryf, Hotel Management
Thank You for your time responding to our survey. Your comments were well appreciated.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great stay

Posted Oct 31, 2016
Pros: Hotel was very clean and had a friendly staff. It was just what we needed.
Cons: There was nothing I didn't like about the hotel. There's not much close by but we knew that when we booked it.
Location: About a 30 min drive from New Orleans
Comment from Hotel Management
Nov 2, 2016 by Terry, Hotel Management
Thank You for your nice comments about our Sleep Inn.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Best all around value with fantastic staff, clean

Posted Oct 22, 2016
Pros: Staff, cleanliness, and breakfast.
Cons: Great Slidell location and easy access.
Location: Waffle House next door with great food and friendly staff.
The room was spacious and clean. All staff were especially nice and helpful. The best breakfast I've ever had at hotels under $129 per night.
Comment from Hotel Management
Oct 24, 2016 by Terry, Hotel Management
Thank You for your nice comments about our Sleep Inn. Hope to see you again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Okay hotel in Slidell close to Lake Pontchartrain

Posted Oct 14, 2016
Pros: Beds are comfortable and easy access to I-10.
Cons: Room was overpriced at approx. $90 a night. It was more like a $60 night room.
Location: Slidell Harbor Center is down the road, and it's only approx. 40 miles from New Orleans from I-10
Overall the stay was okay. The room was clean, but older and really could use some updates. There was no microwave in the room. The housekeeping did not clean our room. They did replace the towels (after we brought it to their attention that our room wasn't clean) and the employee was very friendly. It just appeared that they are extremely understaffed.
Comment from Hotel Management
Oct 18, 2016 by Terry, Hotel Management
Thank You for your time doing our survey..I really wish I had a little more information to look into your concerns.
3 out of 5
by A verified traveler

Lack of housekeeping and maintenance

Posted Oct 11, 2016
Dirty carpet Filthy shower Hair on bathroom floor Hair folded into hand towels No spare toilet paper Dripping toilet Ice machine out of order Lights out in parking lot and sign after dark Poor wifi instructions
Comment from Hotel Management
Oct 13, 2016 by terry, Hotel Management
I'm very sorry your stay with us was not acceptable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Family friendly

Posted Aug 17, 2016
CLEAN, WARMING AND FAMILY WELCOMING. Complimentary breakfast fresh and clean area.
Comment from Hotel Management
Aug 19, 2016 by Terry F (GM), Hotel Management
Thank you for the sweet comments about our hotel, We hope you visit with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from san antonio

Made for peace and quiet.

Posted Jul 26, 2016
I like being independent. The staff is available if needed.
Comment from Hotel Management
Jul 27, 2016 by TFrazier (GM), Hotel Management
That's a unique review response, and we're all very happy here at Sleep Inn you enjoyed your visit with us. Thanks
2 out of 5
by A verified traveler

Toxic Mold Exposure

Posted Jun 7, 2016
Pros: Location
Cons: Toxic Mold Expore
Location: New Orleans
From my layman's observation, this hotel has a serious mold exposure issue. The first room on the second floor I checked into had a very strong odor, and we changed the room immediately. The room we moved to further down the hall on the second floor was better, but the smell was still present. The next day, the hotel changed our room to the third floor at my request, and that is when the toxic mold was visible. At our room ceiling openings at the fire sprinkler and smoke detector, black stains are present from what appears to be mold from moisture in the ceiling. Directly outside the third floor vending machine/ice/washer dryer room entrance is a huge ceiling leak that is covered in mould with a plastic white bucket catching the water that drips out in large amounts. Note that half a bucket was full from one night of rain. Other areas through out the hall have stains that appear to be mold growth. I discussed this with people at the building, and they confirmed the hotel owners are aware of the issue, the building inspector has identified the requirement to correct the problem, but the owner seems to NOT be responding to any corrective action. My guess is that the cost is very high to correct such a HUGE repair, and it is my opinion that the hotel needs to be shut down if it follows OSHA United State Department of Labor guidelines. At the time I left the hotel, my eyes were red and burning and my entire body itched from head to toe.
Comment from Hotel Management
Jun 13, 2016 by Terry F, Hotel Management
I am very sorry you encountered this problem while you were at my Hotel. I have been on vacation and just returning, We are aware there is a problem, My boss has tried many options to correct this problem, which only occurs in a few rooms during heavy rainy periods. We are in the process of correcting this problem.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pensacola, FL

Posted Feb 11, 2016
Super good place especially for the price will definitely come back
Comment from Hotel Management
Feb 12, 2016 by terryf , Hotel Management
Thank you for your time doing our review. Also Thank You for staying with us and we look forward to your return.
1 out of 5
by A verified traveler

Nasty and Horrible Management

Posted Oct 21, 2015
Cons: New management
Where to start... First, mildew in shower, dead roach in room, screw on the floor, phone broke and unplugged from wall, and the door stop was broke. Reported this the next morning to the front desk. I informed him about what happened and he said he would bring it up to a manager that was not there on the weekends and I could call back to speak with them about getting the room charges refunded because honestly, who would pay $100 a night to stay in a DUMP!. I called Tuesday morning to speak with the manager and she said she would make a few phone calls and call me back. In her words, "probably not today but definitely by tomorrow". Thursday afternoon rolls around and never heard from her. Called back and the Assistant manager picked up and said she had left for the day. I told him she was supposed to call me back and never did. He said he would personally make sure she got my number and returned my call. Didn't hear from her Friday or Monday and then called again on Tuesday. The manager picked up and said, " oh yes, Mr. ______, Sorry, its been too long now for us to do anything more for you." I said that is because you never called me back and her response was, " well, I have been busy". Will NEVER go back to that hotel and am reporting this to Choice Hotels directly!
Comment from Hotel Management
Mar 15, 2016 by Terry, Hotel Management
Thank You for responding