Ratings based on 1,203 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Nashville TN
Close to Port of New OrleansPosted Oct 10, 2017
Overall experience was good. It was close to Port and French Quarters. Still remodeling so no swimming. No parking that I seen unless you valet park @ $35. We did park at Fulton which was walking distance to hotel, only downfall was it was raining the day we left for our cruise. So next time I will probably opt to valet park first then Fulton garage. I do wish they would offer port shuttle.
by A verified traveler from League City, ,Texas
The room was inadequate in so many waysPosted Sep 25, 2017
The room was inadequate in so many ways. There was basically no room to put your toiletries ..there was two small drawers which is not enough for two people ...the bed was offset to the TV so if you want to sit in bed and watch TV it was like impossible ...the sofa bed was hard to sit on the room ..The staff was great.. but I will never stay there again because of the room.
for Everyoneby A verified traveler from New York, NY
It was a pleasant stay. Staff were friendly and hePosted Sep 21, 2017
Great stay. Friendly staff and great place. Great location, rooms were clean and beautiful. It was a great experienc. Will recommend in the future.
for Everyoneby A verified traveler from Houston, TX
Nice hotel, bad servicePosted Sep 19, 2017
It was nice, i just didn't appreciate the fact that the rooms were not available for us and we had to wait about an hour and a half to get our room.
by A verified traveler from miami
Posted Sep 16, 2017
Breakfast closes at 9am!! Nola is a tourist place! Stayed 3 nights One day had no room cleaning service Parking is $40 per day! Location not walking distance of main attractions
for Everyoneby A verified traveler
Great place to stayPosted Sep 15, 2017
Pros: Very clean, nice room structure.
Location: A lot of restaurants, close from Riverwalk & French Quarter, all within walking distance.
Nice, clean hotel, close from attractions. Breakfast is also nice. Excellent!
for Everyoneby A verified traveler from Birmingham, AL
Going through renovationPosted Sep 14, 2017
The hotel is very nice in a great location, but it was undergoing renovations. Our room had recently been renovated, but there were a few things not quite right. Also, the valet parking fee is all but mandatory and cost is extreme. They should just build that into the cost of the room. Staff was helpful in helping us visit the attractions of the city.
for Everyoneby A verified traveler
Convenient to restaurants and activities.Posted Sep 13, 2017
Pros: See above
Cons: Construction going on but the workers were polite and unobtrusive.
Location: Restaurants very close. French Quarter close. Safe to walk.
Very clean rooms, awesome beds. Regret not staying here on our way to the beaches. We had enough room for 4 adults and a baby (all family members). Breakfast was plentiful. Most important, very clean!
for Everyoneby A verified traveler from Kansas City Mo
Hotel near French Quarter, New OrleansPosted Sep 11, 2017
The suites were great. I enjoyed my stay there. Next time I go to New Orleans, I will stay there again.
for Everyoneby A verified traveler from Illinois
Delightful staff!Posted Sep 11, 2017
Every staff member we encountered was delightful, especially the morning breakfast lady - I think her name was Terry, but forgive me if i got that wrong. The only thing that prevented me from top ratings for this hotel, was an issue of training for their housekeeping dept. Every issue we had was quickly resolved by the front desk staff, but we did have some issues with housekeeping. They have a "green" policy that says we could leave towels hanging if they didn't need replacing, and if they did, just drop them on the floor. All of the used towels were taken including the ones hanging, but no replacements were left, nor was any more shampoo, or fresh plastic cups and ice bucket wasn't emptied and no fresh liner was left. As I said when we called the front desk, they were delightful about sending up whatever we needed, they just shouldn't have to send something every night. We would definitely go back.