Ratings based on 1,353 Verified Reviews

4.0 out of 5
78% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from B-G

Cookies!

Posted Jul 15, 2017
Lovely hotel well located for everything. Charming staff, full of advice about the local area. Warm cookies served in the lobby in the afternoon! Made our trip!
Comment from Hotel Management
Jul 17, 2017 by Assistant General Manager, Hotel Management
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Rocky Rodriguez Assistant General Manager St. James Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2017
Great loacation, beautiful place. Staff was very helpful offering tips on where to go and what to see.
Comment from Hotel Management
Jul 17, 2017 by Assistant General Manager, Hotel Management
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. We are delighted to read that you found the St. James a beautiful property to stay while in New Orleans, along with the helpful staff. Thank you for your kind comments. We look forward to welcoming you back on your next visit to our great city. Kind regards, Rocky Rodriguez Assistant General Manager St. James Hotel
2 out of 5
by A verified traveler

So so hotel

Posted Jul 12, 2017
Booked this hotel on expedia with filters on looking for a 4 star, close to the French quarter, that also provided breakfast. And let me tell you, the staff was nice but the room was not cleaned very well, there was other people's hair in the bathroom and you can tell housekeeping didn't take much pride. The breakfast everyday was croissants with jam, not my type of breakfast, more like a snack. Also the pool was disgusting, it was cloudy and almost looked like a cesspool for mosquitoes, I don't think we saw anyone in there the entire 5 days we stayed. I would not recommend this place to friends or family, for the price that you pay to stay I expect much more.
Comment from Hotel Management
Jul 17, 2017 by Assistant General Manager, Hotel Management
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and we regret to read that you did not have an enjoyable stay with us. It is our goal to be your home away from home and we deeply apologize for our failure to respond to your needs while a guest with us. Please accept our apologies that what you experienced did not meet your standards or our own. This is not something we deem okay. Your comments will vbe shared with our management staff so we may find ways to make improvements. We truly thank you for your business and we look forward to seeing you in the future. Kind regards, Rocky Rodriguez Assistant General Manager St. James Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel close to French Quarter

Posted Jul 1, 2017
Very nice room and kind staff If youbare lucky like me to get a room in the second building, then younwill avoid the noise from the street My only negative point is that the shower was not a regular shower or showe/tub combination but a shower that was handicapped accessible which i wish i knew about before booking as i would have made a special request.
Comment from Hotel Management
Jul 5, 2017 by Assistant General Manager, Hotel Management
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. While we are delighted to read that you enjoyed your stay we apologize for the areas where we missed the mark such as the water pressure in your room. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Rocky Rodriguez Assistant General Manager St. James Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from alabama

Walking distance to everything

Posted Jul 1, 2017
Stayed here for two nights as a weekend getaway. It is on the quieter west side of canal which is great for sleeping and it is still walking distance to everything you want to see in new orleans.
Comment from Hotel Management
Jul 5, 2017 by Assistant General Manager, Hotel Management
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Rocky Rodriguez Assistant General Manager St. James Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

For the weekend

Posted Jun 27, 2017
Great location, very friendly and helpful staff. Would definitely recommend.
Comment from Hotel Management
Jul 5, 2017 by Assistant General Manager, Hotel Management
Dear Valued Guest, We would like to thank you for taking the time to share your comments regarding your experience with us. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Rocky Rodriguez Assistant General Manager St. James Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Loved the staff

Posted Jun 26, 2017
My friend and I really appreciated Michelle, front desk, and Pedro, bellman. They made us feel welcome the minute we got there and were really helpful helpful with suggestions. Every time they saw us passing through they always had a smile and joked around with us. The rest of the staff were courteous too but Michelle and Pedro were the best
Comment from Hotel Management
Jul 5, 2017 by Assistant General Manager, Hotel Management
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. We are delighted to read that you had a wonderful time at the St. James. Your comments will be shared with our staff with a special shout out to Pedro our wonderful Bellman. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Rocky Rodriguez Assistant General Manager St. James Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Lovely St James

Posted May 25, 2017
Location: Perfect location just blocks from everything.
The St James is a lovely old building. It has it's quirks with creaky old wood floors and sloping rooms that make the dresser drawers stay open. But that is exactly what I liked about it. The beds were comfortable, the refrigerator was very cold and the air conditioner worked great. The "pool" is really just a fountain so don't expect to go swimming! The staff was very friendly and helpful! The sitting area is beautiful though you probably won't be sitting around! Overall, it was a positive experience and I would recommend staying here.
Comment from Hotel Management
Jun 2, 2017 by Assistant General Manager, Hotel Management
Dear Valued Guest, On behalf of our entire team at the St. James we would like to thank you for your kind comments. We are delighted to read that you had an enjoyable stay with us while visiting our great city. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Rocky Rodriguez Assistant General Manager St. James Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from bay area, ca

Will def be staying here again!

Posted May 24, 2017
Staff is super friendly, the hotel lobby smells lovely, the common room is beautiful decorated, walking distance to everything! French quarter, bourbon street all with in walking distance and lastly the rooms are clean and you feel comforable.
Comment from Hotel Management
Jun 2, 2017 by Assistant General Manager, Hotel Management
Dear Valued Guest, Thank you so very much for staying with us and for leaving such kind comments. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We are delighted to read that you will be staying with us again and we look forward to welcoming you back on your next visit to New Orleans! Kind regards, Rocky Rodriguez Assistant General Manager St. James Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

NKOTB CONCERT

Posted May 21, 2017
Great stay! Hotel staff were super friendly and helpful from check-in to check-out. Would definitely stay again.
Comment from Hotel Management
May 22, 2017 by Assistant General Manager, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Rocky Rodriguez Assistant General Manager St. James Hotel