Nice hotel, within walking distance
Posted Apr 7, 2017
This hotel was extremely nice and I loved the history behind the hotel as well as the location. I felt extremely safe at the hotel and in the surrounding area. All of the hotel staff were extremely helpful, especially everyone connected with the valet services. They were all more than willing to help us with everything, they were ready with information and great recommendations for things to do, where to go and where to eat. They were all welcoming and always had a smile on their faces and a greeting for us, no matter how busy they were. The front desk was a different story, they all seemed annoyed when we asked questions and acted like it was a pain or a bother when we asked directions or asked for recommendations on things to do and see. They were never out and out rude, but they were never overly friendly like the rest of the staff that we met in the hallways and would blame others for the problems or issues that arose, which annoyed me because I know and understand the importance of working as a team and that it is never only one person's fault. All in all I thoroughly enjoyed my trip to New Orleans and will definitely be back, we will just probably not choose this hotel.
Comment from Hotel Management
Apr 10, 2017 by Joshua FDM , Hotel Management
I'm so sorry that you experienced that feeling from my front desk agents. I assure you that is not our norm, our agents are usually extremely friendly and outgoing. I will reach out to them to let them know how they made you feel. I'm so sorry that this deterred you from returning to us again, but I promise if you give us another try we will make it a memorable stay. If not I do understand and appreciate the kind things you had to say about our hotel. Again our apologies and I wish you all the best.
All my best,