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Reviews of The Ritz-Carlton, New Orleans

5 out of 5
The Ritz-Carlton, New Orleans
921 Canal St, New Orleans, LA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 727 out of 1000 reviews" "
Rating 8 - Good. 144 out of 1000 reviews" "
Rating 6 - Okay. 77 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Rickeno R

Did not met my expectations
Stayed 1 night in Apr 2024

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ritz Carlton is an upscale hotel. The Service was excellent. It has multiple restaurants, in addition to in room dining. The in room dining is available 24 hours a day. There is a spa and workout facility. It’s located on Canal street, 2 blocks from Bourbon street.. Great location without all the noise.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kanika

Stayed 3 nights in Mar 2024

6/10 Okay

hollie

Traveled with family
Liked: Amenities
Remote in room didn’t work. No one answered at the front desk for 10-15 minutes so I called room service and they transferred me. Was told they would bring a new remote and they never did. Also couldn’t access courtyard due to a wedding.
Stayed 2 nights in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

6/10 Okay

Karlee

Stayed 1 night in Mar 2024

8/10 Good

Joan C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was slow changing our room since the TV did nt work and my husband missed his basketball tournament games he wanted to see . After they we re over they upgraded us to a suite we’re the TV worked …… to late
Stayed 7 nights in Mar 2024

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to visit the French Quarter from and then retreat to some luxury and quiet !
Stayed 4 nights in Mar 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient location.
Stayed 2 nights in Mar 2024

10/10 Excellent

susan, Phoenix

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful experience all around. Great food in the Bistro and drinks in Lounge with Jazz band were top notch! Rooms were immaculate and bell staff took such good care of us! BRAVO Ritz!
Stayed 4 nights in Mar 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Clean, safe and friendly staff. Will stay again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Meghan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! The staff was very kind and helpful. Great location. Easy to walk to the French Quarter!
Stayed 2 nights in Mar 2024

10/10 Excellent

Denia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
He was very loud, but that’s normal in New Orleans. We really have a lot of fun at the hotel is beautiful my kids they love the hotel.
Stayed 1 night in Dec 2023

8/10 Good

Vicki

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
love the Davenport Lounge and the restaurant, without this, the stay would have been not good. The area is shady & noisy. But also, the property itself can use a facelift. It just seems like a Mariott, not a Ritz property. Very 3 star.
Stayed 4 nights in Feb 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic Ritz. Great rooms and lounge area. Just on the edge of the French Quarter so you can get away from that scene if you want.
Stayed 1 night in Feb 2024

8/10 Good

Myriame

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness.
Stayed 4 nights in Feb 2024

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing , hotel was in a great area centrally located to everything yet just far enough removed to avoid the noise of Bourbon Street. We can’t wait to come back.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ronneisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the cleanest hotel and staff is very friendly and very helpful
Stayed 1 night in Jan 2024

6/10 Okay

Tara, Salinas

Traveled with family
Disliked: Cleanliness
The room had someones belongings were left in the room; tobacco patches and dirty socks.
Stayed 4 nights in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

SAENGER

Stayed 1 night in Dec 2023

8/10 Good

David

Stayed 1 night in Dec 2023

8/10 Good

Shama

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Monique, Ponca City

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to say that the New Orleans Ritz has the best customer service I have seen in a long time! Every employee was very friendly. I left my earbuds behind and they are mailing them to me at no cost. I left my IPad in the restaurant and they brought it to my room. Always plenty of bottled water in the room.
Stayed 3 nights in Nov 2023

10/10 Excellent

Songhong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a great experience. The staff was so attentive and polite. The property was absolutely wonderful in every way. Thank you all for the wonderful New Orleans hospitality.

10/10 Excellent

Dena

Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience. Whenever is New Orleans I recommend
Stayed 4 nights in Nov 2023

10/10 Excellent

Erasmo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Thomas Brian, Edinburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was awesome
Stayed 3 nights in Oct 2023

10/10 Excellent

Jay

Traveled with partner
Liked: Cleanliness, amenities
Beautiful property but in Canal Street. Hotel is wonderful!
Stayed 2 nights in Oct 2023

10/10 Excellent

Gary, Biloxi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pleased with the room and amenities. Staff was courteous and attentive.
Stayed 1 night in Oct 2023

10/10 Excellent

Lee

Stayed 1 night in Oct 2023

4/10 Poor

Christopher

Stayed 2 nights in Oct 2023

10/10 Excellent

Crystal

Fantastic
Stayed 2 nights in Oct 2023

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liket he location and how close to everythig
Stayed 4 nights in Oct 2023

10/10 Excellent

Ginger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! The Davenport Lounge was fun! All staff at this location are very attentive and friendly.
Stayed 3 nights in Oct 2023

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
It’s not the Four Seasons
Stayed 4 nights in Oct 2023

10/10 Excellent

helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

AMANDA

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely property with friendly staff and comfortable beds. It’s also in a great location to all the fun.
Stayed 2 nights in Oct 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for
Only suprises were good ones. Excellent service It's pricy but you don't get nickled and dimed. Much was included. Frankly it's a way a hotel should be run
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience!
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Great service! Great overall experience
Stayed 3 nights in Sep 2023

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Loved our stay
Stayed 1 night in Sep 2023

10/10 Excellent

Jason

Stayed 1 night in Sep 2023

6/10 Okay

Bharathi

Traveled with group, Traveled with family
Very disappointing Ritz Carlton in New Orleans sucked I wasted my money
Stayed 2 nights in Sep 2023

10/10 Excellent

Nanetta

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and accommodations!! Gumbo was delicious!! And the staff delivered superb customer care!
Stayed 2 nights in Sep 2023