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Reviews of The Saint Hotel, New Orleans, French Quarter

4 out of 5
The Saint Hotel, New Orleans, French Quarter
931 Canal Street, New Orleans, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 622 out of 1002 reviews" "
Rating 8 - Good. 221 out of 1002 reviews" "
Rating 6 - Okay. 83 out of 1002 reviews" "
Rating 4 - Poor. 42 out of 1002 reviews" "
Rating 2 - Terrible. 34 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. We were just a 5 minute walk around the corner from all the action on Bourbon St. our room was quiet enough that we were able to sleep at night. We stepped right onto Canal St and had access to everything including, Frenchmen St.,Jackson Square and it was a beautiful stroll away just like the shops on Royal St.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Brad, it's wonderful to hear that The Saint Hotel, New Orleans, French Quarter, Autograph Collection's prime location added to the enjoyment of your trip. We're glad that you found peace in our rooms despite the proximity to vibrant Bourbon St. It's also delightful to know that other iconic locales were easily accessible during your stay. We hope to welcome you back soon on your next adventure to New Orleans.

8/10 Good

dragi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No safe Street
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 24, 2024
Dragi, thank you for sharing your feedback. We understand that safety is an important factor when staying in a new city. It's of utmost priority for The Saint Hotel, New Orleans, French Quarter, Autograph Collection to ensure our guests feel secure during their stay with us. We'd be delighted to have you back to better your experience with us.

10/10 Excellent

Gabriel Rodriguez

Traveled with family
Liked: Amenities, property conditions & facilities
The stay was good, spent most time outside the hotel than inside, but everything was ok otherwise. Some missing towels at times with housekeeping, but nothing that could have been easily fixed. Another issue with valet, but it wasn’t a big deal.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Gabriel Rodriguez, thank you for sharing your exceptional rating with us. At The Saint Hotel, New Orleans, French Quarter, Autograph Collection, we're thrilled to know that you enjoyed your stay, even if most of it was spent exploring the surrounding area. We regret hearing about the minor issues regarding housekeeping and our valet service. Your understanding in this matter is highly appreciated, and rest assured that we continually strive to improve. We're eager to provide you with a flawless experience upon your next visit.

10/10 Excellent

Terrence, St. Augustine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Terrence, we are thrilled to hear your stay at The Saint Hotel, New Orleans, French Quarter, Autograph Collection lived up to your expectations. We sincerely appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
The hotel and room were very clean. It was modern, pleasant and comfortable. Staff was friendly and helpful. I would definitely stay again.
Stayed 7 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Mary, it's great to read your impressions of The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We're delighted that you appreciated the cleanliness and contemporary style of our hotel and found your room to be cozy and enjoyable. Also, it’s fantastic to hear that our team members provided friendly and helpful service. Your willingness to stay again is the highest compliment we can receive. We can't wait to welcome you back for another pleasant and comfortable stay in the future.

6/10 Okay

Torie

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Thank you for taking the time to share your feedback, Torie.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Excellent

Felyshia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Clean Hotel
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Felyshia, it's splendid to hear you appreciated the pristine state of The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We continually strive to provide a beautiful environment for our valued guests to enjoy. We're looking forward to welcoming you back soon.

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Lora, thank you for expressing your positive sentiment through your score. It's wonderful to know you enjoyed your time at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We hope to have the privilege of welcoming you back in the future.

10/10 Excellent

DOUGLAS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and informative. Hotel was close to many sites and shopping. room was very clean nice the only thing I would change is I would have bigger pillows, king size pillows everything else was perfect
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Douglas, it's wonderful to read you had such an enjoyable experience at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. It's great our team members' friendly manner and the hotel's prime location enhanced your stay, along with the cleanliness of the room. Your feedback on the pillow size has also been noted. We appreciate your kind words and look forward to welcoming you again for a yet another exceptional stay.

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and nice hotel. Beds very comfortable and good customer service
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Danielle, your kind words on the comfort of our bedding and quality of service at The Saint Hotel, New Orleans, French Quarter, Autograph Collection are incredibly appreciated. We aim for complete guest satisfaction, and it sounds like we were able to achieve that for you! We can't wait to welcome you back for another stay at your convenience.

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at The Saint Hotel was fantastic!!! Everything we needed was right next to us!!!!
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Laura, thank you for sharing your delightful experience at The Saint Hotel, New Orleans, French Quarter, Autograph Collection! We're thrilled to hear that we were conveniently located for all your needs. We're eagerly awaiting your return visit for another fantastic stay!

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the atmosphere and all the staff were very kind, friendly, and helpful.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 4, 2024
Angela, it's wonderful to hear your kind words about The Saint Hotel, New Orleans, French Quarter, Autograph Collection! Our team members truly appreciate your recognition of their friendly and helpful demeanor. We look forward to welcoming you again on your next visit to New Orleans.

10/10 Excellent

Bethany

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying here! Very clean and comfortable room. Staff was friendly and fast, we would stay here again.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Bethany, thank you for sharing your experience at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. It brings us joy to hear that you enjoyed our comfortable rooms and efficient team members. We appreciate your kind words and trust in choosing us for future visits. We're looking forward to welcoming you back again soon.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 4, 2024
Thank you for the wonderful rating, Craig!It's fantastic you enjoyed your time at The Saint Hotel, New Orleans, French Quarter, Autograph Collection so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Andrea

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very upscale stay for the price. Beautiful lobby. Feels like heaven, literally!!
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Andrea, we're thrilled to hear that your time at The Saint Hotel, New Orleans, French Quarter, Autograph Collection exceeded your expectations. It's wonderful to know you appreciated our elegant lobby and we hope it did add a celestial touch to your stay. We appreciate your kind words and look forward to welcoming you back for another unforgettable experience!

10/10 Excellent

Kimberly

Traveled with family
Liked: Property conditions & facilities
Very clean and comfortable
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Kimberly, we appreciate this excellent review! Our top priority at The Saint Hotel, New Orleans, French Quarter, Autograph Collection is always the comfort and satisfaction of our guests. We're delighted to hear that you found our hotel to be clean and cozy. Thank you for choosing to stay with us and your glowing comments. We're looking forward to welcoming you back soon.

10/10 Excellent

Simone

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on Canal. Walkable, close to the streetcars and most of the key attractions. Staff was friendly and responsive.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Simone, it's delightful to hear that the prime location of The Saint Hotel, New Orleans, in the heart of the French Quarter met your expectations. We're glad that our hotel's proximity to the key attractions and transportation options enhanced your stay. Furthermore, the responsiveness and friendliness of our team members are one of our key strengths, and reading your feedback about them brings immense pleasure. We eagerly anticipate your next visit!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From Memphis and loved it!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 28, 2024
Brandon, it's fantastic to hear that you enjoyed your stay at The Saint Hotel, New Orleans, French Quarter, Autograph Collection! We're thrilled that we could offer an experience worthy of your journey from Memphis. Looking forward to your next visit!

8/10 Good

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 7 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Dawn, it's wonderful to hear you enjoyed your stay at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We truly value your feedback and look forward to welcoming you back in the future.

4/10 Poor

Rachel

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I normally do not leave reviews or complaints, whether I had an amazing experience or horrible experience. But I have to leave a review for the simple fact that this was my first time in New Orleans for my birthday weekend! I would like to start with the fact that this hotel was very very expensive. I paid $2000 for a two queen bed for five days (Thursday afternoon to Tuesday Morning). When my friend and I first walked into this room, there was a pungent smell that was unpleasant throughout the entire room. I overlooked the smell because I assumed that it would eventually fade away. I made my way to the bed that was closer to the window and noticed That all four pillows which were white were dirty I was automatically turned off. My friend had an extra pillow casing so I was not worried about this. As days went on, my friend, and I noticed how dingy this hotel room was. The room looked as if it was set up years ago and no one has been in the room since I checked in. There was dust everywhere. The curtains, which were white for the window, were so dirty and black. The bed part that was holding up the mattress was made out of wood and it was rotting away. The bed was unstable. There was mole everywhere in the bathroom especially in the shower. The TV barely worked. It was always glitching. We had a pile of dirty towels and rags that was by the door for housekeeping to pick up and they never picked it up for the entire five days we were there. The carpet was supposed to be blue a
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Rachel, we regret to read about your less than satisfactory experience and wish your stay had met your expectations. We're genuinely sorry that your room left a lot to be desired and for any discomfort caused by unfamiliar aromas and cleanliness oversights. Quality and cleanliness are top priorities, and we'll be sure to investigate thoroughly to ensure optimal comfort for our guests. Our team members aim to deliver exceptional service, and it's disheartening to hear this wasn't your experience. We appreciate this feedback and will use it to improve. We truly hope you give us another chance to provide a more delightful stay in the future.

10/10 Excellent

Samantha

Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 23, 2024
Thanks for the outstanding rating, Samantha!We're delighted your time at The Saint Hotel, New Orleans, French Quarter, Autograph Collection was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

6/10 Okay

Rudra

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Visited during spring break. The hotel is in a good location and the staff were very helpful and friendly. The hotel’s lobby was nice and clean however the room was dirty. The bathroom had mold in the tiles the curtain by the bed looked like it had mucus on it. Other than the cleanliness of the room the staff was really nice and helps and the hotel is in a great location. It’s quiet that you don’t get the noise from bourbon street but so close to all the great restaurants and night life.
Response from Customer Service on Mar 21, 2024
Rudra, it's heartening to hear that our team members were helpful and the hotel's location suited your needs. However, we regret to hear about the concerns around cleanliness. Our commitment to delivering a clean, comfortable stay will certainly be strengthened. We're grateful for your insight, and we look forward to an opportunity to serve you better in the future.

8/10 Good

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife booked this hotel for a weekend birthday celebration for me. The ambiance of the hotel was great. Service was excellent. Our room was spacious and comfortable. It’s in the middle of everything. Walkable to shopping, restaurants, and Nola nightlife. The only drawback if I had to find one would be that my particular room didn’t have a view. Other than that, our stay was very enjoyable. Also, be advised that there is $100 per day incidental fee the hotel charges and holds until you check out. The $100 per day fee is refunded after your stay. I would recommend this hotel and would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 21, 2024
Crystal, it's delightful to hear that your weekend birthday celebration at The Saint Hotel was memorable, embodying the great vibe of New Orleans. We pride ourselves on our excellent service and comfortable accommodations right in the heart of the city. We do understand the importance of a good view and will strive to accommodate such preferences in the future. Regarding the incidental hold, it is standard procedure across many hotels to ensure any potential extras. We're glad it did not put a damper on your experience and appreciate your recommendation. We look forward to hosting you again for another remarkable stay.

6/10 Okay

Samuel Ivory

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 9, 2024
Samuel Ivory, while we appreciate your feedback, it's difficult to address any specific issues without more detail. Thank you for choosing to stay at our hotel and we hope to have the opportunity to serve you better in the future. If you have any detailed comments or suggestions, feel free to share them so that we can make endeavours to elevate your experience.

10/10 Excellent

Zach

Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 6, 2024
Zach, it's great to see that your stay at The Saint Hotel, New Orleans, French Quarter, Autograph Collection was enjoyable. We sincerely appreciate your perfect score. We're thrilled to have your recommendation and look forward to welcoming you again during your next visit to New Orleans.

10/10 Excellent

Felice

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Thank you for the fantastic rating, Felice!It's outstanding you had such a wonderful experience at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Juddson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and amazing staff!
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Juddson, it brings us joy to read that you enjoyed your stay at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We're thrilled that our prime location was convenient for you, and you found our team members to be amazing. Thank you for choosing to stay with us. We look forward to your return!

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. I was just there for one night. Nice to be close to the French Quarter.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
William, it's marvelous to know that The Saint Hotel, New Orleans, French Quarter, Autograph Collection's strategic location contributed positively to your stay, especially giving you easy access to the French Quarter. We're happy this made your brief visit more enjoyable. We hope to have the pleasure of your company for a longer stay next time!

8/10 Good

Richard, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and location, the bar closes at 11 and it’s on Canal street…just seems kinda odd
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 6, 2024
Richard, we appreciate your feedback on your stay at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We're glad to hear that you enjoyed the location and the ambiance of our hotel. We understand your point regarding the bar's operating hours and will certainly pass it along to the team members for future consideration. We look forward to your next visit.

6/10 Okay

Rich

Liked: Staff & service
Very close to Bourbon Street and walkable to even the WWII Museum, the building could nevertheless use a substantial renovation
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 5, 2024
Rich, it's great to learn you appreciated our prime location near Bourbon Street and local attractions like the WWII Museum. However, we understand your observations regarding the need for updates. Rest assured, we're committed to continually enhancing our guest experience, and your constructive feedback will be considered for future enhancements. We'd be delighted to host you again for a potentially improved experience.

10/10 Excellent

Vernon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a solid hotel within walking distance of the French Quarter and all other fun areas of downtown NOLA. Love this place!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 5, 2024
Vernon, it's fantastic to hear you enjoyed your stay at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. Your positive comments regarding our convenient location are much appreciated. We are thrilled that you love our place and we can't wait to welcome you back on your next visit to our unique city!

10/10 Excellent

Reagan

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 22, 2024
Reagan, we're thrilled to know that your stay at The Saint Hotel, New Orleans, French Quarter, Autograph Collection was a pleasant one. Your positive feedback is greatly appreciated and we hope to welcome you back in the future. Safe travels until then!

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in perfect location! Super comfy bed!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 29, 2024
Timothy, it's wonderful to read that you appreciated The Saint Hotel's excellent location and the comfort of our beds. We're pleased to have met your expectations and look forward to welcoming you back on your next visit to New Orleans.

8/10 Good

Latayal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like staff services the style of the property and furniture
Stayed 5 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Latayal, we're thrilled to hear that you valued the unique aesthetics and décor at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. Our team members' service is a point of pride for us and it's wonderful to know their efforts added to your experience. We look forward to welcoming you back in the future.

6/10 Okay

Iago

Traveled with partner
Disliked: Property conditions & facilities
Good
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Thank you for sharing your feedback.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

8/10 Good

kimeca

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff cleaning rooms didn't speak any English. Everything else was up to par.
Stayed 5 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Kimeca, thank you for taking the time to share your experience at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. It's pleasing to hear that other aspects of your stay met your expectations. Regarding your feedback about our team members, we're continually working on improving communication to make all guests' interactions smoother. If there's anything more you'd like to share, we welcome your feedback. We hope to serve you again in the future.

4/10 Poor

Carrie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 21, 2024
We appreciate the feedback, Carrie.We're disappointed your time with us was less than ideal. We certainly did not anticipate the underground transformer from Entergy impacting the Hotel and your stay. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

Leslie, Biloxii

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Leslie, hearing about your wonderful experience with our team members at The Saint Hotel, New Orleans, French Quarter, Autograph Collection brings us absolute delight. We're thrilled that our colleagues made your stay memorable and we look forward to welcoming you back the next time you're in town.

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is perfect. You are on the ‘edge’ of the French Quarter so not in all the chaos of it, yet it’s a mere 2 blocks to Bourbon Street. The hotel is well kept and clean, the staff is helpful, and our room was comfortable. I asked for a QUIET room and boy did we get one. We heard nothing at all in our room (#405) but, and this is important - the windows were treated with a privacy ‘film’ so you could not see out of them. That’s right - all that came in was light but you could not see anything out of them. That didn’t bother us because we only slept in the room and it was so nice and dark and quiet that it was an advantage. I only say this because if you want a view, this is not the room for you but if you want quiet and a good night’s sleep, this is great. The bed was comfortable, the bathroom well stocked and clean, and the furnishings very modern. We had the breakfast with the room option and the continental breakfast that is offered is very hearty but you can order a standard breakfast off the menu for a mere $13. All in all, I would definitely stay at this hotel again. You can not beat the location and the proximity to the French Quarter and the streetcars/busses.
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Cynthia, we're thrilled to hear you appreciated the optimal location of The Saint Hotel, New Orleans, French Quarter, Autograph Collection, offering tranquil comfort while still providing easy access to the vibrancy of the city. Ensuring guest satisfaction is our utmost priority, we're glad our team members were able to meet your request for a peaceful room. It's fantastic that you appreciated the modern furnishing, well-equipped bathroom, and the assorted breakfast options. Thank you for your generous words, and we're looking forward to welcoming you back on your next trip to New Orleans.

2/10 Terrible

Grant

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
We appreciate the feedback, Grant.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Franky

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Thanks for the perfect rating, Franky!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at The Saint Hotel, New Orleans, French Quarter, Autograph Collection.Have a wonderful day!

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 18, 2024
We appreciate you sharing this positive rating, Jennifer!The comfort of our guests is important to us so we can't wait to see you back again at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We want to share an even more enjoyable experience with you next time.

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor and location! Friendly staff and made corrections in a timely manner!
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 16, 2024
Angela, it's wonderful to hear you appreciated the décor and prime location of The Saint Hotel, New Orleans, French Quarter, Autograph Collection as well as the promptness and friendliness of our team members. We're thrilled to have made your stay enjoyable and look forward to your next visit.

10/10 Excellent

Titra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
U
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 10, 2024
Thank you for this excellent rating, Titra!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at The Saint Hotel, New Orleans, French Quarter, Autograph Collection! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Teniecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly remodeled. Very nice.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 6, 2024
Teniecia, we're thrilled to hear your appreciation for The Saint Hotel, New Orleans, French Quarter, Autograph Collection's recent renovations. We strive to provide our guests an enjoyable experience, and your feedback indicates we're succeeding. We hope to welcome you back in the future for another wonderful stay.

8/10 Good

Sandra, Waynesboro

Traveled with group
Liked: Cleanliness, staff & service
Close to Bourbon Street and on Canal. Walkable to just about everything in French Quarter. Staff friendly and accommodating.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 5, 2024
Sandra, thanks for sharing your enjoyable experience at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. It's pleasant to know you valued our prime location and found our team members friendly and accommodating. We appreciate your positive feedback and look forward to welcoming you back on your next visit to the French Quarter.

8/10 Good

Yanice

Liked: Cleanliness, property conditions & facilities
Great location, room was nice, lots of things less than .04 miles from the hotel. Staff was ok, they look like they were mad all the time, we did not feel welcome.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 6, 2024
Yanice, it's great to learn you appreciated The Saint Hotel's prime location and comfortable rooms. However, it's regrettable that you did not fully feel welcomed due to our team members' demeanor. We strive to foster a friendly environment and will certainly take on board your feedback for improvement. We hope to have another opportunity to impress you during your future stay.

6/10 Okay

Elmira

Disliked: Staff & service, property conditions & facilities
I would call for items that I needed and they told me I would have to come downstairs to pick them up and that they don’t bring them to your room because they are understaffed. For the cost of the rooms, I would expect the basics.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 28, 2024
Elmira, we appreciate your feedback. We understand your expectation for prompt and efficient in-room services. Our team members aim to provide top-level service and we're truly sorry for any inconveniences you might have experienced. We'll take your input into account as we constantly strive to enhance our guest experience.

8/10 Good

Alexander

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 23, 2024
Alexander, it's great to see you had a well-rated stay at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We trust you enjoyed your visit and we look forward to hosting you again in the future. We appreciate your support.

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on Jan 23, 2024
Thanks, Jasmin! It's outstanding your time at The Saint Hotel, New Orleans, French Quarter, Autograph Collection was fantastic. We can't wait until your next visit!