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Reviews of Fairfield Inn by Marriott Richmond

2.5 out of 5
Fairfield Inn by Marriott Richmond
9797 Us Route 40 W, New Paris, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 262 out of 448 reviews" "
Rating 8 - Good. 138 out of 448 reviews" "
Rating 6 - Okay. 33 out of 448 reviews" "
Rating 4 - Poor. 11 out of 448 reviews" "
Rating 2 - Terrible. 4 out of 448 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

stacey

Traveled with family
Disliked: Cleanliness, amenities
Had small stains on sheets, no microwave in room and both mornings at breakfast, out of alot of food choices.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service
The last at the front desk was amazing. Angel answered all questions helped with what ever we needed. Very friendly!
Stayed 1 night in Feb 2024

8/10 Good

Shanda Doug

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

john

Stayed 1 night in Dec 2023

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean
Stayed 1 night in Dec 2023

10/10 Excellent

Brett

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

George

Stayed 2 nights in Aug 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Lana

Stayed 1 night in Jul 2023

8/10 Good

Vivien, Sylva

Traveled with family and small children
Convenient, clean, foods are good, but the door was too loud
Stayed 1 night in Jun 2023

8/10 Good

Jeremy

Stayed 1 night in Jun 2023

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

William

Stayed 1 night in May 2023

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
Comfortable and clean.
Stayed 1 night in May 2023

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Construction
After getting in late around 2am I woke woken up by constant construction over my room. Saws, routers, dropping tools, loud walking ect. I was less than happy
Stayed 1 night in Apr 2023

2/10 Terrible

Charles

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Half the parking lot was full of construction trailers. In the middle of the night, the power went out. All the food we had put in the refrigerator went bad. If you left your room while the power was out you couldn’t get back in. The hot tub wasn’t hot at all. Just splashed water in your face while you were trying to sit in it. The breakfast was bland. The biscuits and gravy tasted like cardboard. I booked a room for 2 adults and 4 children. The room only had 2 beds. Not sure how 2 queen beds are suppose to sleep 6.
Stayed 2 nights in Mar 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great, hotel was clean. Currently has some renovations going on but that didn’t stop anything. They didn’t have many towels available in the pool area so you may want to bring your own.
Stayed 1 night in Mar 2023

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean easy parking
Stayed 2 nights in Mar 2023

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Remodeled rooms. Clean and neat breakfast area.
Stayed 2 nights in Mar 2023

6/10 Okay

Anjennetta

Stayed 1 night in Feb 2023

6/10 Okay

Jeffrey Allen

Stayed 4 nights in Feb 2023

10/10 Excellent

Mark

Stayed 1 night in Feb 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Caught in a storm
We got caught in winter storm Elliot. Booked while caught in I70 closure/reopening. The lady at check-in was great, plus the stress of the storm and all of the last min need for rooms! The room (319) was ok but the heater was really loud when it ran. Have a recording but seems i can't upload video.
Stayed 1 night in Dec 2022

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting our son and family
Stayed 2 nights in Sep 2022

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay. The grandkids loved the indoor pool. I was impressed that there was a lift to allow disabled to enjoy the pool and hot tub. The coffee and breakfast was excellent. I would definitely stay here again.
Stayed 2 nights in Sep 2022

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Ellen M

Traveled with family and small children
Disliked: Staff & service
Lady at the front desk was not helpful. Breakfast lady was also rude and seemed unhappy with everything ! Scolded my grandson.
Stayed 1 night in Aug 2022

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool and hot tub. Room was very clean.
Stayed 1 night in Aug 2022

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great except for the lady serving breakfast she was extremely rude to everybody. At one point she put her hands up said I'm not dealing with this crap anymore and disappeared into the side room.
Stayed 1 night in Jul 2022

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, pretty clean, friendly staff, good breakfast.
Stayed 3 nights in Jul 2022

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, clean, quiet and comfy
Quiet hotel, very clean, very comfy. Front desk was the friendliest ever, with fresh cookies to boot. Very customer service oriented and one of the more pleasant experiences recently.
Stayed 1 night in Jul 2022

10/10 Excellent

CATHERINE

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really happy with our stay here. We were on a long road trip and this destination was randomly where we ended up, arrived very late but the hotel staff was very friendly. Clean. Great breakfast. This will be on our go tos for future road trips.
Stayed 1 night in Jul 2022

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Robin

Business traveler
Liked: Property conditions & facilities
Power was out when I checked in. They did escort me to my room but did not help me woth my luggage on the stairs. I asked for a receipt to be emailed to me and have yet to receive it. I really need thay receipt since this was a business trip.
Stayed 4 nights in Jun 2022

6/10 Okay

Terry

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property was old, but appeared to be clean. It was fine, but not worth the cost.
Stayed 1 night in May 2022

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy to get to.
Stayed 2 nights in May 2022

10/10 Excellent

Klint

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again.
The bed was comfortable and the breakfast was good. Even though it is not a newer facility, it was clean. All the things you want while you are traveling.
Stayed 1 night in Mar 2022

10/10 Excellent

Lourdes

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall, I am pleased with the hotel. Very nice staff and clean room and bathroom.
Stayed 1 night in Mar 2022

10/10 Excellent

William

Stayed 1 night in Mar 2022

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was very convenient for travelers with close on and off highway connections and close restaurants and shopping. Fairfield was clean and well maintained with very comfortable beds. The hot breakfast was one of the best we had during our 15 state road trip.
Stayed 1 night in Feb 2022

10/10 Excellent

Samantha

Stayed 1 night in Jan 2022

6/10 Okay

William

Business traveler
Liked: Cleanliness, staff & service
Fairfield Inn Richmond Indiana
Older hotel with some new paint and carpet. That's about it. This hotel is not up to Marriott standard's, small bathrooms which are desparetly in need of a make over, I've stay at lats of Marriotts in my time in this hotel felt more like a Comfort Inn, looked like a Comfort Inn but with a Fairfield Inn sign on it's front. Hotel was clean, staff friendly, so that was ok. Hotel in my opinion is way over priced, this is no more than a $80 hotel at best. Finally, obviously these high ratings that you see on here are from people that have never stayed at a real Marriott, believe me there's a big difference.
Stayed 1 night in Jan 2022

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

6/10 Okay

Tamara

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2022

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021