Ratings based on 101 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by Mutsuko from Okinawa

family

Posted May 30, 2016 on Hotels
great for family fun close to Berlin Ohio and surrounding fun places
3 out of 5
by Michelle

This traveler left a rating score only Posted May 26, 2016 on Hotels
1 out of 5
by JOSEPH

Posted Apr 27, 2016 on Hotels
A place to shower and sleep. Both were fine.
Comment from Hotel Management
Jul 9, 2016 by Teresa, Hotel Management
Dear Joseph, Thank you for taking the time to give us your comments. We are happy to hear your stay went well. We have a great hot breakfast and indoor pool as well. Hope to see you soon, Lucia Front Desk Manager
4 out of 5
by Peter

Posted Apr 19, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Teresa, Hotel Management
Dear Peter, Thank you for your review, Hope to see you again soon, Lucia Vandine Front Desk Manager
4 out of 5
by A verified traveler

Nice New Place...

Posted Apr 5, 2016
Pros: New / modern facility Clean Good room (in general) Good breakfast and staff
Cons: Consider better beds... Can't stay here anymore...
Location: A couple pretty good restaurants...
Good place to stay when in New Philadelphia... Seemingly new / modern format facility. Good breakfast and staff. Good room and general accommodations. Not so good on the bed. I stayed there for 6 nights and the bed was not kind to my back. Not one night of good sleep... The week before, I stayed at the Hampton Inn (just up the road) and didn't have a problem.
Comment from Hotel Management
Apr 6, 2016 by T, Hotel Management
Dear TCP/IP< I really hate to hear you had an issue with your mattress. We have fairly new mattresses. It is nice to know you enjoyed the rest of your stay. We do have a great hot breakfast and our staff really try to give each guest a great stay, Thank you, Lucia Vandine Front Desk Manager
5 out of 5
by A verified traveler from Cuyahoga Falls, Ohio

Posted Apr 3, 2016
Very accommodating, staff was very pleasant also!!!!!
Comment from Hotel Management
Apr 4, 2016 by T, Hotel Management
Dear Tiffany, We are very happy to hear from you. Your comments are wonderful. We do try to make every guests stay a great one. We are glad to hear we succeeded with you. Hope to see you back soon, Lucia Vandine Front Desk Manager
5 out of 5
by Lori

Posted Mar 21, 2016 on Hotels
Comment from Hotel Management
May 28, 2016 by Teresa, Hotel Management
Dear Lori, Thank you so much for the 5 star rating. We really appreciate you taking the time to give your review. Have a great day, Lucia Vandine Front Desk Manager
5 out of 5
by Timothy from Monticello

Great stay

Posted Jan 22, 2016 on Hotels
Very pleased with the room, clean and spacious. The staff was extremely friendly and helpful. If we return to this area we will be staying at this Holiday Inn Express
Comment from Hotel Management
Mar 26, 2016 by Teresa, Hotel Management
Dear Timothy, Your comments are so nice. We really appreciate you taking the time to give us your review. Our staff are great and try very hard to please the guests. Our rooms are spacious and the beds are very comfortable. We are also close to Interstate 77 and State Route 250. We hope to see you again soon. Thank You, Lucia Vandine Front Desk Manager
5 out of 5
by Angela from Cleveland

Stink bugs

Posted Jan 16, 2016 on Hotels
Staff was friendly upon arrival. At 1 am saw stink bugs in my room. Called front desk the switched my room. New room heard pounding all night. Nice breakfast checkout was slow no one at desk waited 20 min. Then wanted to make sure I was not double charged and told new front desk operator that there was an issue with my original room she screamed and said well he only saw one stink bug took my key and walked away. Besides rude front desk in am and six stink bugs crawling around nice place.
5 out of 5
by Judith from Chicora PA

Love this hotel!!

Posted Dec 4, 2015 on Hotels
My daughter lives in New Philadelphia and we stay here often. It's really about the only hotel we stay in out here. It's very clean, has very comfortable beds, is quiet, reasonably priced. Has a great breakfast with such nice friendly people to serve you. Really, what more could you ask for.
Comment from Hotel Management
Feb 6, 2016 by Teresa, Hotel Management
Dear Judith, Your review is so nice. We really are happy to hear you were happy with your stay with us. We do have great rooms and comfortable beds. We also have a great hot breakfast that is complimentary with the room. We have an indoor pool and fitness center. Thank you so much for letting us know how your stay was. We hope to see you again soon, Lucia Vandine Front Desk Manager