Posted Aug 15, 2016
Only few issues during our stay
Executive suites were across the street from main hotel building.
When asked what floor our room is on, desk clerk told us our room was across the street. Walked across the dark street to find an unlit
building. Turned out to be wrong building. Walked further down street, connected to a conference center was the executive suites. A bigger lit sign for executive suites and maybe a painted path to get their from main hotel parking lot would be extremely helpful. Especially since it was about 9pm and raining.
If staying at executive suite your room is not in the main hotel with the check-in desk, pool, pub, or breakfast buffet.
There were a few times in which our access card would not allow us back in our room, so we walked back across street to get cards fixed.
Other than those issues, hotel stay was amazing. The Pub's food was great, pool and hot tub were amazing and open til midnight which is also great! Our room was very nice. Jacuzzi tub beside the bed was awesome! Very spacious and comfortable.
The bed was so comfortable ,you'll fall asleep in just a few minutes
The breakfast in the morning was great a lot of food and drink choices, was more and better than we expected from any hotel service.
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Thank you for taking the time to review your stay with us here at The Schoenbrunn Inn! It was a pleasure having you visit our property.
It sounds like you had some difficulties with the fact your room was located across the street in our Suites. I apologize for any inconvenience that you experienced. I will take your comments and recommendations in account for future changes and improvements.
I am happy to hear that you enjoyed the Jacuzzi and found the bed to be comfortable.
Thanks again for choosing The Schoenbrunn Inn for your resent visit to New Philadelphia. we look forward to serving you again soon!