Outdoor pool, open 9:00 AM to 10:00 PM, sun loungers

Reviews of Best Western New Smyrna Beach Hotel & Suites

3 out of 5
Best Western New Smyrna Beach Hotel & Suites
1401 S Atlantic Ave, New Smyrna Beach, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 532 out of 1004 reviews" "
Rating 8 - Good. 265 out of 1004 reviews" "
Rating 6 - Okay. 109 out of 1004 reviews" "
Rating 4 - Poor. 54 out of 1004 reviews" "
Rating 2 - Terrible. 44 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kaitlin Bridget

Very nice rooms (spacious and clean) staff was friendly!
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Kaitlin Bridget, It was a pleasure having you as our guest at Best Western New Smyrna Beach Hotel & Suites, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our clean, spacious rooms and friendly service met all your expectations! We look forward to welcoming you back the next time you are in the area. Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Mary, Williston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 24, 2024
Dear Mary, Thank you for the wonderful rating for Best Western New Smyrna Beach Hotel & Suites! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards,Dan JordanGeneral Manager

8/10 Good

Dori

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on Mar 20, 2024
Dear Dori, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Best Western New Smyrna Beach Hotel & Suites. We look forward to welcoming you back on your next visit.Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Stephen, Utica

Traveled with family
Liked: Cleanliness, staff & service, amenities
Perfect size suite. Aging property.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Stephen, We are delighted you found Best Western New Smyrna Beach Hotel & Suites perfect for your stay. While our property may show signs of age, we are committed to providing exceptional service and comfort to our guests. Thank you for your feedback, and look forward to seeing you again soon!Best Regards,Dan JordanGeneral Manager

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Dated but nice and spacious rooms. Nice beach.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 13, 2024
Dear Samuel, We appreciate your feedback on your stay at Best Western New Smyrna Beach Hotel & Suites. It's wonderful that you found our rooms spacious and enjoyed our beautiful beachfront location. We're constantly working to enhance our guest experience and will take your comments into consideration for future improvement. We hope to welcome you back for another enjoyable stay soon.Best Regards,Dan JordanGeneral Manager

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place with a lovely ocean view! It was a little dark in the living area because of the decor, but it was nice for a night!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Peggy, We're pleased you enjoyed your stay at Best Western New Smyrna Beach Hotel & Suites and appreciated the lovely ocean view! We appreciate your feedback regarding the decor and will consider it for future enhancement. Thank you for choosing us, and we hope to welcome you back soon for another pleasant stay!Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Laura

Liked: Amenities
Beautiful stay
Stayed 1 night in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Laura, Thank you for choosing Best Western New Smyrna Beach Hotel & Suites. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed having two separate bedrooms
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Shannon, We're thrilled you appreciated the layout of our suites at Best Western New Smyrna Beach Hotel & Suites. Your comfort is our priority, and we look forward to hosting you again soon!Best Regards,Dan JordanGeneral Manager

2/10 Terrible

Dr. Robert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived and we’re out into a room with de humidifiers that we’re running. The room had an overwhelming smell of mold and stale water. We were then moved to another room and we’re woken up at 330a to people screaming, which went on for hours. My wife could not go back to sleep. We were scheduled to stay two nights but only stayed one night. It was a terrible experience and we were hoping for refund. We never complain when challenges arise but this was by far the worst experience we have in many many years. Terrible
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Dr. Robert, We deeply regret the inconvenience you experienced during your stay with us. Please accept our apologies for the issues with the room condition and the disturbance caused by the noise. This is certainly not the standard of service we aim to provide. Your feedback is invaluable, and we are actively addressing these concerns to ensure a better experience for our guests in the future. We genuinely appreciate your understanding and hope for the opportunity to regain your trust in the future.Best Regards,Dan JordanGeneral Manager

6/10 Okay

Robert

Traveled with partner
The toliet was loose and rocked every time you used it. It was caulked around the bottom but water still leaked out. The dust on the broken blinds was pretty thick. The location was great, very convenient for the beach. Underground parking was nice.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 3, 2024
Dear Robert, Thank you for your detailed feedback. We appreciate your positive mention of our convenient beach location and underground parking. Your observations regarding maintenance have been duly noted, and we'll address them promptly to ensure a comfortable experience for our future guests. We're committed to providing excellent service and appreciate your insights that help us improve. We hope to welcome you back for an even better stay in the future.Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bummed about parking fee All good otherwise
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Diana, We're delighted you had an overall positive experience at Best Western New Smyrna Beach Hotel & Suites! Thank you for your feedback. We understand your concern about the parking fee and appreciate your understanding. We're glad everything else met your expectations, and we hope to welcome you back soon!Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Angela

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Angela, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Best Western New Smyrna Beach Hotel & Suites so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Ursula

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Ursula, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Best Western New Smyrna Beach Hotel & Suites. We look forward to serving you again in the future.Best Regards,Dan JordanGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for the Daytona 500 weekend, which was a rainout, mostly. The hotel is older, and looks it. But it's clean, the staff is friendly and they were ready for me when I rolled in at 3:00am to check in. It was much cheaper than staying in a Daytona hotel and not much longer a drive to the track. I will absolutely stay there again.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Dear David, We are delighted you had a pleasant stay at Best Western New Smyrna Beach Hotel & Suites during the Daytona 500 weekend despite the rainout. We appreciate your positive feedback and are glad that you found our hotel clean and our staff friendly. It's great to know that your late check-in was handled seamlessly. We look forward to the pleasure of welcoming you back soon for another enjoyable stay!Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Michael at front desk was very accommodating. Breakfast was delicious the one and only waitress at cafe was excellent and handled the place (even during race week) with grace. Beach access easy and very pretty.
Stayed 2 nights in Feb 2024
Response from dana on Mar 7, 2024
Thank you for your feedback. We are happy to hear you enjoyed the beach, restaurant and had a great interaction with our staff. We appreciate your business and look forward to your future stay.

8/10 Good

Heidi

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 20, 2024
Dear Heidi, We are pleased to receive your generous rating for Best Western New Smyrna Beach Hotel & Suites. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Best Regards,Dan JordanGeneral Manager

2/10 Terrible

Carla

Disliked: Staff & service, amenities, property conditions & facilities
Very Expensive No access to Beach Front Office staff Rude and no access to dining at night Breafast Restaurant was nice and friendly Good food nice view only part of our stay we did like Way too Expensive Never Again We stayed 1 night!!!!
Stayed 1 night in Dec 2023
Response from dana on Mar 7, 2024
Thank you for your review. We have noted your concerns and will be using your feedback to better improve. We appreciate your business.

6/10 Okay

Maggie

Disliked: Staff & service, amenities, property conditions & facilities
I found the property dated and depressing. When I checked in the host stunk like cigarettes and I was told there’s no maid service unless you request it the night before. There were makeup stains on the shower curtain. Hope a good deal on the beach so I guess I got what I paid for.
Stayed 4 nights in Dec 2023
Response from Dana on Mar 7, 2024
Thank you for your feedback. We have noted your concerns and will be addressing with our staff to better improve. We appreciate your business and look forward to your future stay.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from dana on Mar 7, 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful oceanfront with great views
Stayed 1 night in Jan 2024
Response from dana on Mar 7, 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

10/10 Excellent

Margaret

Great property right on the beach! Close to everything.
Stayed 2 nights in Jan 2024
Response from Dana on Mar 7, 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

10/10 Excellent

Thomas

Traveled with partner
Liked: Property conditions & facilities
Beautiful ocean views
Stayed 2 nights in Jan 2024
Response from dana on Jan 23, 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us.

2/10 Terrible

Stephen

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from dana on Jan 20, 2024
Thank you for your feedback. We hope you come back and visit us again.

10/10 Excellent

Brian

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Bob was super to work with. Gave us great suggestions on where to have dinner. Thx. Brian
Stayed 1 night in Jan 2024
Response from dana on Jan 12, 2024
Thank you for your feedback. We are happy to hear you had a great interaction with our staff. We appreciate your business and look forward to your future stay.

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 2 nights in Jan 2024
Response from dana on Jan 12, 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

6/10 Okay

Barbara

Disliked: Cleanliness, property conditions & facilities
Ok for the price. Worth it to pay more elsewhere
Stayed 2 nights in Jan 2024
Response from dana on Jan 10, 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

10/10 Excellent

karen

Stayed 1 night in Jan 2024
Response from dana on Jan 10, 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Large room
Stayed 4 nights in Dec 2023
Response from dana on Jan 3, 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

6/10 Okay

Sharon

Liked: Cleanliness, room comfort
Kitchenette but no towels or dish cloths! In the bathroom … four towels 2 washcloths. For a3 night stay.
Stayed 3 nights in Dec 2023
Response from dana on Jan 3, 2024
Thank you for your feedback. If you ever need anything during your stay, please reach out to our front desk so we can provide you with additional items. We appreciate your business and look forward to your future stay.

8/10 Good

Eric

Traveled with partner
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from dana on Jan 3, 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

8/10 Good

Edward

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The receptionist at check in was unimpressive at best. The other employees were great.
Stayed 3 nights in Dec 2023
Response from dana on Jan 3, 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I go to New Smyrna 1-2 times per year. Usual place I stay in fell through. This was a great stay. Right on ocean. Nice walk to Flagler, easy walk to other restaurants, grocery…. Good service and very pleasant rooms with kitchen and comfortable beds. More like a 1 bedroom apartment. Very happy with my stay.
Stayed 5 nights in Dec 2023
Response from dana on Jan 3, 2024
Thank you for your feedback. We are glad to hear you enjoyed your visit. We appreciate your business and look forward to your future stay.

10/10 Excellent

Richard, Oviedo

Stayed 1 night in Dec 2023
Response from dana on Jan 12, 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

10/10 Excellent

Casandra, Barnard Twp

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from dana on Jan 3, 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

10/10 Excellent

Vutomi

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from dana on Dec 19, 2023
Thank you for your feedback.

10/10 Excellent

Jesus

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay. Staff was very helpful and the rooms were amazing.
Stayed 1 night in Dec 2023
Response from dana on Dec 19, 2023
Thank you for your feedback. We appreciate your business and look forward to your future stay.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from dana on Dec 19, 2023
Thank you for your feedback.

10/10 Excellent

Carol

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that it was on the beach with a good view of the ocean from the balcony. The room was very clean and the bed comfy. The grounds were clean and the people behind the desk were really friendly and helpful. I will definately stay here again. Also close to grocery store, restaurants, and a drug store
Stayed 4 nights in Dec 2023
Response from dana on Dec 19, 2023
Thank you for your feedback. We love to hear about your great and friendly experience. We appreciate your business and look forward to your future stay.

6/10 Okay

Patti

Stayed 1 night in Dec 2023
Response from dana on Jan 10, 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

10/10 Excellent

Maureen

Stayed 2 nights in Dec 2023
Response from dana on Dec 13, 2023
Thank you for your feedback. We appreciate business and look forward to your future stay.

6/10 Okay

Verified traveler

Disliked: Cleanliness
Disappointing
It was a good location if you want to be away from crowds, but be forewarned--there are cars and fisherman on the beach, so it isn't a "peaceful and relaxing" beach stay. The hotel needs an uplift and the clientele don't pay attention to proper etiquette--dirty towels left in the halls, the emergency door opened for easy transport between floors, pizza boxes in halls.
Stayed 3 nights in Nov 2023
Response from dana on Dec 13, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are in a popular tourist area which attracts al lot of crowds. Due to the hurricanes that occurred last year, our hotel is still undergoing reparations due to the damages. We apologize and working very hard daily. We have noted all your concerns and are diligently working to correct them. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to spend a day at the beach
Response from dana on Mar 7, 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, watching a he sunset and rise was amazing!
Stayed 1 night in Dec 2023
Response from dana on Dec 13, 2023
Thank you for your feedback. We're so glad to hear you enjoyed your stay watching the sunrise and sunset. We appreciate your business and look forward to your future stay.

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from dana on Dec 5, 2023
Thank you for your feedback. We appreciate your business and look forward to your future stay.

10/10 Excellent

THERESA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was very happy with the oceanfront room with balcony. The view was incredible. The king bed was very comfortable. Some work needs to be done. The toilet wasn’t secured in the tile bathroom. Other than that I would highly recommend this hotel.
Stayed 1 night in Dec 2023
Response from dana on Dec 5, 2023
Thank you for your feedback. We have noted your concerns and will be doing our best to address them. We appreciate your business and look forward to your future stay.

10/10 Excellent

C.J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from dana on Dec 5, 2023
Thank you for your feedback. We appreciate your business and look forward to your future stay.

6/10 Okay

ken

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Who wants to wait until 4:00 pm to get into their room? 😠
Stayed 1 night in Nov 2023
Response from dana on Nov 29, 2023
Thank you for your feedback. Our check in time is 4pm. We appreciate your business.

4/10 Poor

Joseph, Charlotte

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Charged extra for checking in 20 min early. Bathroom was in poor condition, seal was broken around the toilet so it was leaking. Overall very dated
Stayed 2 nights in Nov 2023
Response from dana on Nov 29, 2023
Thank you for your feedback. We offered the early check in possibility for 20.00 and you agreed to the check in. We have noted all your concerns and will be addressing. We appreciate your business.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great.
Stayed 2 nights in Nov 2023
Response from dana on Nov 29, 2023
Thank you for your feedback. We have noted all your concerns and will be addressing. We appreciate your business.

10/10 Excellent

Charlotte

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large spaces, private places
The space is unique, private, and had a great view of the beach. There are areas seperated for privacy. The bathroom, beds, and kitchette have doors and windows. The building was designed to have as many rooms as possible within view of thw beach. Really clever layout.
Stayed 1 night in Nov 2023
Response from dana on Nov 22, 2023
Thank you for your feedback. We're so glad you enjoyed your stay and we look forward to your next visit!