Ratings based on 381 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Dripping

Time on Flagler Avenue

Posted Aug 8, 2017
Pros: Everything.
Cons: Breakfast selections.
Location: Beach, restaurants, and shops.
Enjoyed the location, the boutique feel, the service, and accommodations. We enjoyed parking the car and being able to take in the beach plus, all the bars and restaurants, and shops on Flagler. I would stay here again. The staff was very accommodating to our needs.
Comment from Hotel Management
Aug 9, 2017 by Kris, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Exceptional customer service!

Posted Jul 5, 2017
Pros: The customer service
Booked 2 nights but only stayed 1. Hotel was experiencing dampness issues and my room was very damp. The first night I accepted it as it was late when I made it back to the room. The second night the condition was the same, so I informed the front desk I would be checking out early due to the room's dampness issues. Destiny, at the front desk, offered to switch rooms for me and was very sympathetic, understanding, and apologetic. She let me know that she would inform her manager the next day and someone would call me. Because I booked through Expedia, she could not say whether I would be refunded the second night's rate. First thing the next morning, the manager called to inform me that she had already called Expedia and my second night would be refunded. WOW! Very thankful and impressed at the customer service and the measures they took to try and help me prior to checking out and afterward to get my second night refunded. Hampton Inns are always our go to hotel when possible, so I know their temporary issue will be corrected soon. I am appreciative of the hotel staff's willingness to assist me. Looking forward to visiting again soon.
Comment from Hotel Management
Jul 13, 2017 by Kris, Hotel Management
We apologize for any inconveniences this may have caused. We appreciate your feedback and hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bastrop, Texas

Convenient and Relaxing

Posted Jun 3, 2017
Would highly recommend this hotel. The staff was very helpful in their suggestions and directions. I love that this hotel looks like a cottage and fits in perfect with the area. Would visit again!
Comment from Hotel Management
Jun 3, 2017 by Kris, Hotel Management
Thanks for staying with us. We appreciate your feedback and look forward to seeing you again!
5 out of 5
by Melissa

Posted May 20, 2017 on Hotels
Comment from Hotel Management
Jun 1, 2017
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by A verified traveler

Weekday overnight stay

Posted May 10, 2017 on Hotels
I arrived only one hour after it was possible to check in and was told the refrigerator I requested ny email several days prior wasn't available as all had already been taken by other giests. When I reached my room I noticed the microwave that was available upon request was not there either. Otherwise the room was very nice and an ice bucket with a nearby ice machine was available. The included breakfast was mediocre with processed eggs used instead of fresh for the scrambled. The omelettes looked pre packaged, and only needed heating to be ready to serve. It was a very good location with many restaurants nearby.
Comment from Hotel Management
Jun 1, 2017
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Couples
by A verified traveler

Great location, close to the beach and bars

Posted May 9, 2017
Pros: Location, friendliness and comfort.
This is our 2nd stay and it was as good, if not better than the last one 6 months ago. The staff is superb and the rooms clean and comfortable. The location is one of the best since it is close to the beach or river and lots of bars and restaurants.
Comment from Hotel Management
May 11, 2017 by Kris, Hotel Management
Excellent, we are so happy that you enjoyed your stay. We look forward to seeing you again.
4 out of 5
by Jill

Josh saved our stay

Posted May 2, 2017 on Hotels
Thanks to Josh in maintenance, things were fine. He fixed the thermostat that did not work properly, got us a refrigerator that we requested but were told by the front desk that none were available.
Comment from Hotel Management
May 4, 2017
We definitely appreciate your feedback and we will forward your thanks to Josh. We hope to see you again.
5 out of 5
by morten

Posted Apr 23, 2017 on Hotels
Comment from Hotel Management
Jun 3, 2017
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveler

Posted Apr 18, 2017 on Hotels
Comment from Hotel Management
Jun 1, 2017
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando

Perfect place in new Smyrna beach!

Posted Apr 16, 2017
From the staff, to the lobby, to the beautiful room, everything at this hotel was perfect for us.
Comment from Hotel Management
Jun 1, 2017 by Kris, Hotel Management
Thanks for staying with us. We appreciate your feedback!