Ratings based on 382 Verified Reviews

3.9 out of 5
89% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by Murray

Posted Jul 31, 2017 on Hotels
Comment from Hotel Management
Aug 9, 2017 by Mercure Hotel Belfortstr, Hotel Management
Dear Murray, Thanks for giving your kind feedback. It was a pleasure to read, that you have had a pleasant stay at our hotel. Looking forward of welcoming you back at our hotel, near the future. Kindest regards Your Mercure Hotel Köln Belfortstrasse
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Hit and miss staff, cheapskates on the room extras

Posted Jul 29, 2017 on Ebookers
We stayed for 4 nights. The appearance, it's a clean, well presented hotel on the inside let down by a tired exterior and weird entrance that is hidden. The room was spacious with good quality bed and bedding but beyond that it's a bit spartan. Although they give you a coffee machine it's a pod affair and they only give you a couple of pods for your whole stay forcing you to buy more. Also it's just as well I drink decaf as there was only one normal coffee pod provided. The standard soap was provided as was the hair / body wash which was fine. Staff, The cleaning staff were helpful and friendly when we briefly saw them however the reception staff were disinterested, they seemed more bothered about the older couple than us, possibly as we were casually dressed coming off a flight, on check out they were similarly disinterested. Still, they were not rude so that's a bonus over some hotels I've been too. The bar staff were friendly and chatty which was nice and probably the highlight of the hotel. Facilities, there is a small pool which we looked at but did not end up using as we were out most of the time, this was included in the room price which was nice. There is also a basic gym also included. Location, probably the weakest point if you are a tourist, there are many closer hotels too the centre, if you need to cross over the river at any point don't stay here too as it's a pain. For businesses however it might be a great bet. Food, expensoce did not try
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Reasonable alternative when you pay for your stay

Posted May 26, 2017
Pros: Clean; location; facilities; staff; parking
Cons: No hair conditioner; no air conditioner (didn't work); double bed shouldn't mean two singles put together; food department
Location: Was visiting EASA, 5-7 minutes walking distance; the Cathedral (obviously); Train Station; embankment. Still nicely tucked away and not that noisy.
Being spoiled by Sofitel worldwide (business trips), booked this one as the same loyalty scheme. Braced myself for a 4*s experience. When arrived, showed my Platinum Card and was upgraded immediately even without asking. Nice roomy suite (by German standards, that is). Two beds formed a queen bed, coffee maker, basic bathroom. Very clean, and despite the building being somewhat old (80s style), inside the room it feels new and above average for a similar class hotel in Northern Europe. Downstairs, nice swimming pool, sauna, and so on. Breakfast didn't try, as on expensive side (€19). Room Service is OK, the menu is basic, food... not a big fan of the regional dishes, so no surprises here as well. Staff are seriously good, very friendly, resolved my little issues promptly and went that extra mile. Would stay again if in the area and paying from my pocket.
4 out of 5
Recommended
for Everyone
by A verified traveler from Walton on Thames

Quiet, restful ambience

Posted Apr 24, 2017
Pros: swimming pool, ambience, dressing gown and towels. Free wifi
Cons: cheaper breakfast, slippers in men's sizes.
Location: We visited Agnes kirche and admired the turn of the century decorative houses in the neighbourhood. There is a wine museum, botanical garden, the Zoo.
The hotel feels quiet and peaceful. The room and bathroom were pleasing and comfortable. We loved the swimmingpool and sauna. But the breakfast is too expensive, so we had breakfast at the local bakery or cafe.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Posted Mar 19, 2017 on Orbitz
Superb staff. Clean and quiet room. Close to central Cologne.
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester, England

Excellent hotel and location

Posted Jan 13, 2017
Pros: It was spotlessly clean with friendly staff and good service.
We had a fabulous stay at this hotel. It's only a short walking distance from the city centre, the cathedral and the train station so is in a good location in a nice peaceful area. Would definitely stay here again.
Comment from Hotel Management
Jan 16, 2017 by Josefine Ostros, Hotel Management
Dear Jan, thank you for your honest and positive feedback. It was a pleasure to read it. We hope to welcome you again during your next stay in Cologne. Kind regards, your Mercure Hotel Köln Belfortstrasse
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice room and easy access to airport

Posted Dec 27, 2016
The hotel room was lovely and clean, we stayed in the unmanned building across the road from reception. we took the train from the airport to köln central station and then a taxi to the hotel. Staff were amazing upon arrival as it was 11pm they showed us where we could get something to eat and gave us some maps. The day before our departure we asked reception if there was somewhere we could leave our luggage due to having an evening flight home and they told us it was possible. However come the next day they told us reception was closing and therefore could not leave our luggage anymore which was a slight inconvenience as we couldn't see the last few sights we would have liked to with three suitcases, this was the only bad thing about the trip.
Comment from Hotel Management
Jan 2, 2017 by Josefine Ostros, Hotel Management
Dear guest, thank you for your honest feedback. It was a pleasure to read it. We hope to welcome you again during your next stay in cologne. Kind regards, your Mercure Hotel Köln Belfortstrasse
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near the city centre

Posted Dec 24, 2016
Pros: It was close to the centre, clean and welcoming
Location: Location great close to the centre and near the river for nice walks
The room was clean and modern and had everything you might need.
Comment from Hotel Management
Jan 2, 2017 by Josefine Ostros, Hotel Management
Dear guest, thank you for your positive feedback. It was a pleasure to read it. We hope to welcome you again very soon. Your Mercure Hotel Köln Belfortstrasse
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 23, 2016
Stay was wonderful. Great price for the quality of the room. Extremely comfortable stay
Comment from Hotel Management
Jan 2, 2017 by Josefine Ostros, Hotel Management
Dear guest, thank you for your honest feedback. It was a pleasure to read it! We hope to welcome you again very soon. Kind regards, your Mercure Hotel Köln Belfortstrasse
3 out of 5
by A verified traveler from Uniontown, United States of America

King size mattress was two twins pushed together.

Posted Nov 1, 2016
About the minimum I would stay at. Nice staff. I would pick a more international chain.
Comment from Hotel Management
Nov 7, 2016 by Josefine Ostros, Hotel Management
Dear John, thank you for your honest feedback. For any questions and wishes do not hesitate to contact our front office staff. Kind regards, your Mercure Hotel Köln Belfortstrasse