Ratings based on 316 Verified Reviews

4.3 out of 5
78% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great location for hotel

Posted Nov 13, 2017
Pros: I like the location and overall modern look of hotel.
Location: There is lots nearby to see. Shopping, Gothic church, museums. Good location
This is a very nice hotel and located in a great spot with access to all of Cologne either by walking or train. The hotel is very nice and modern. Remember you need 240V power except for shavers. The room is not big but nice. AC struggled a bit but was ok. Staff was very friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 21, 2017
Excellent location and accessible to all areas of cologne. Staff very friendly and helped out whenever they could
Comment from Hotel Management
Nov 7, 2017 by Peter B. Mikkelsen – General Manager, Hotel Management
Dear Guest, thank you for sharing your experience with us. It is nice to hear that you had a nice stay in our hotel. We hope to see you again! Kind regards, Peter B. Mikkelsen – General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great convenient hotel in Cologne

Posted Sep 30, 2017
We were in Cologne for two days and stayed at the Steigenberger. It is an easy (3 stops, 1 change)subway ride from the Cathedral / Train Station area. The room was spotlessly clean, quiet and the beds (we were exhausted and chose the two beds option) were very comfortable. The breakfast buffet was very expensive and all we wanted was something simple. There is a coffee / pastry / convenience stand just a two minute walk to the subway from the hotel. We arrived a couple of hours before check in time and as our room was ready we were able to check in, freeing us of luggage so we could explore the city. If we ever return to Cologne, we will definitely stay here again.
Comment from Hotel Management
Nov 7, 2017 by Peter B. Mikkelsen – General Manager, Hotel Management
Dear Guest, Thank you so much for your great feedback. We are glad to read that you had a very nice time with us. We are looking forward to see you soon again in our hotel. Kind regards, Peter B. Mikkelsen – General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, easy to walk to city centre.

Posted Sep 28, 2017
Staff very helpful from check in to the concierge at check out!
Comment from Hotel Management
Nov 7, 2017 by Peter B. Mikkelsen – General Manager, Hotel Management
Dear Guest, thank you for sharing your experience with us. It is nice to hear that you had a nice stay in our hotel. We hope to see you again! Kind regards, Peter B. Mikkelsen – General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Sep 19, 2017
Stylish and friendly with very helpful staff. In a nice area.
Comment from Hotel Management
Sep 29, 2017 by Peter B. Mikkelsen – General Manager, Hotel Management
Dear Guest, Thank you for your kind review. A maximum score of five points is the best praise you can give us. We send you best regards from Cologne and we look forward to your next stay. Kind regards, Peter B. Mikkelsen – General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2017
Great hotel. Even better Location. I will definitely stay here again during my next visit to Cologne.
Comment from Hotel Management
Sep 19, 2017 by Peter B. Mikkelsen – General Manager, Hotel Management
Dear Guest, thank you for sharing your experience with us. It is nice to hear that you had a nice stay in our hotel. We hope to see you again! Kind regards, Peter B. Mikkelsen – General Manager
5 out of 5
by A verified traveler from London

My room was immaculate, nothing to fault

Posted Sep 16, 2017
Service is very good, from checking in to the restaurant in the hotel lounge
Comment from Hotel Management
Sep 19, 2017 by Peter B. Mikkelsen – General Manager, Hotel Management
Dear John, we really enjoy knowing that you had a good time with us! We will be more than happy to welcome you back in a soon future. Kind regards, Peter B. Mikkelsen – General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Very nice hotel in a nice part of town .

Posted Sep 6, 2017
Pros: Nice part of town. Very smart.
Cons: Seating area of the bar is in the hotel foyer. No atmoshere.
Location: Good restaurants and shopping.
We booked a twin room but this was not available. Major issue! They offered to put an extra bed in the room but then found they had run out of beds. They came good and gave us another room and free breakfast, which would cost 25€.
Comment from Hotel Management
Sep 19, 2017 by Peter B. Mikkelsen – General Manager, Hotel Management
Dear David, Thank you for taking the time to share your experiences after your stay with us. It is always important for us to get feedback from our guests to improve our services and also to forward positive comments to our team. We would be pleased to welcome you again in our Steigenberger Hotel Koeln. Kind regards, Peter B. Mikkelsen – General Manager
1 out of 5
by A verified traveler from London

Not a great experience

Posted Sep 4, 2017
First night was Friday, Airconditioner was not working, reported at least three times, finally they sent the doorman to check it, who said open window. After request we got a fan. Hotel restaurant had two page menu, only two main course dishes - both cold food!!! Finally, as we left we called a cab through hotel who started his meter probably before he arrived, and even then was very rude, and hotel staff advised that it is not in their control to get right taxi drivers! Overall quite a bad experience...
Comment from Hotel Management
Sep 25, 2017 by Peter B. Mikkelsen – General Manager, Hotel Management
Dear Robbie, first of all we would like to thank you for having chosen the Steigenberger Hotel Koeln and also for taking the time to share your opinion with us. Unfortunately we haven't fulfilled your expectations. We can assure you that all your comments will be passed to the Technical deparment and the Food&Beverage Manager who will have a closer look at it. Each of the departments will take the appropriate measures to avoid such a procedure in the future. Unfortunately, it is not in our decisional power to decide which taxi driver chauffeurs our guests. We have just a taxi call button, which calls the next taxi to our hotel. Of course, we expect the taxi drivers to behave appropriately. We have already contacted the taxi company and demanded that this taxi driver no longer serve us. We hope that we will have the pleasure again of having you as our guest in a soon future. Kind regards, Peter B. Mikkelsen – General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Berkshire

Lovely hotel

Posted Sep 2, 2017
Pros: Expedia
Cons: The beds are not comfortable to sleep in.
Location: Loads of restaurant close by. All the amenities and tram links. They had a street concert close to us for Gamescom.
Only thing i didn't like was the bed! Normally I sleep like a log in any hotel room, but the bed in our room had me tossing and turning all night. Didn't sleep right though on any of the three nights we were there. Only bonus is the bed was really wide, so fit two adult comfortable with space to spare. Apart from that, the decor is modern and the room was really spacious for three people.
Comment from Hotel Management
Sep 19, 2017 by Peter B. Mikkelsen – General Manager, Hotel Management
Dear Jason, Thank you for taking the time to share your experiences after your stay with us. It is always important for us to get feedback from our guests to improve our services and also to forward positive comments to our team. We would be pleased to welcome you again in our Steigenberger Hotel Koeln. Kind regards, Peter B. Mikkelsen – General Manager