Ratings based on 1,334 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 17, 2019
5 out of 5
by A verified traveler

Posted Sep 14, 2019
Perfect location, grand hotel and staff. Great bar, coffee and pastries in the morning
Comment from Hotel Management
Sep 14, 2019 by Dale MacPhee , Hotel Management
Good Afternoon, Thank you for choosing to stay at the Waldorf Astoria Edinburgh - The Caledonian and for taking the time to share your feedback. I am delighted to see that your experience with us was enjoyable and I truly hope that it was memorable too. Should you return to Edinburgh, please do not hesitate to contact myself or my team prior to your arrival so we may ensure you have a wonderful stay. I trust you have made a safe and pleasant journey home and look forward to welcoming you back again soon. Best regards, Dale MacPhee General Manager
5 out of 5
by A verified traveler from Arizona

Posted Sep 10, 2019
This site was near the public transit from the airport and near a lot of city site seeing within walking distance. The hotel had great customer service and would not hesitate to recommend or stay again
Comment from Hotel Management
Sep 10, 2019 by Dale MacPhee , Hotel Management
Good Evening, Thank you for choosing to stay at the Waldorf Astoria Edinburgh - The Caledonian and for taking the time to share your feedback. I am delighted to see that your experience with us was enjoyable and thank you for recommending us to future guests. I absolutely agree, the hotel truly is in a great location and as you mentioned, so close to many popular spots in Edinburgh. Should you return to Edinburgh, please do not hesitate to contact myself or my team prior to your arrival so we may ensure you have a wonderful stay. I trust you have made a safe and pleasant journey home and look forward to welcoming you back again soon. Best regards, Dale MacPhee General Manager
5 out of 5
by A verified traveler

Posted Sep 9, 2019
Great Staff - Our flight arrived at 9:00 am &needed to check in early because of medical condition. Called ahead of time & was told " We'll try our best " . When we got there our room was prepared and immaculate.
Comment from Hotel Management
Sep 10, 2019 by Dale MacPhee , Hotel Management
Good Evening, Thank you for choosing to stay at the Waldorf Astoria Edinburgh - The Caledonian and for taking the time to share your feedback. I am delighted to see that your overall experience with us was enjoyable and that the team were able to provide you with a room on arrival so promptly. Should you return to Edinburgh, please do not hesitate to contact myself or my team prior to your arrival so we may ensure you have a wonderful stay. I trust you have made a safe and pleasant journey home and look forward to welcoming you back again soon. Best regards, Dale MacPhee General Manager
5 out of 5
by A verified traveler

Posted Sep 9, 2019
This is our second visit to Waldorf Astoria Edinburgh. The last time we stayed for 10 day's. The service is exceptional reception is quick. Afternoon tea a wonderful filling experience. Rooms clean and well serviced. We are already planning our 2020 reservation.
Comment from Hotel Management
Sep 10, 2019 by Dale MacPhee , Hotel Management
Good Evening, Thank you for choosing to stay at the Waldorf Astoria Edinburgh - The Caledonian and for taking the time to share your feedback. I am delighted to see that your overall experience with us was enjoyable and you felt the service was exceptional. Should you return to Edinburgh, please do not hesitate to contact myself or my team prior to your arrival so we may ensure you have a wonderful stay. I trust you have made a safe and pleasant journey home and look forward to welcoming you back again soon. Best regards, Dale MacPhee General Manager
4 out of 5
by A verified traveler from Toronto Canada

Posted Sep 9, 2019
Nice property located at the far end of the park, some distance from the tourist area.
Comment from Hotel Management
Sep 9, 2019 by Dale MacPhee , Hotel Management
Good Afternoon, Thank you for choosing to stay at the Waldorf Astoria Edinburgh - The Caledonian and for taking the time to share your feedback. I am delighted to see that your overall experience with us was enjoyable and I truly hope that it was memorable too. Should you return to Edinburgh, please do not hesitate to contact myself or my team prior to your arrival so we may ensure you have a wonderful stay. I trust you have made a safe and pleasant journey home and look forward to welcoming you back again soon. Best regards, Dale MacPhee General Manager
5 out of 5
by A verified traveler from Holtsville, NY

Posted Sep 8, 2019
Very personable. Great location. Atmosphere. Class.
Comment from Hotel Management
Sep 8, 2019 by Dale MacPhee , Hotel Management
Good Afternoon, Thank you for choosing to stay at the Waldorf Astoria Edinburgh - The Caledonian and for taking the time to share your feedback. I am delighted to see that your overall experience with us was enjoyable and I truly hope that it was memorable too. Should you return to Edinburgh, please do not hesitate to contact myself or my team prior to your arrival so we may ensure you have a wonderful stay. I trust you have made a safe and pleasant journey home and look forward to welcoming you back again soon. Best regards, Dale MacPhee General Manager
4 out of 5
by A verified traveler from Boston, MA

Posted Sep 2, 2019
This particular property has an amazing location but is not on par with the Waldorf brand and other locations around the world. The room was a 3 star at best but the people from check in to the concierge to the wait staff were amazing so they're doing the best they can with an outdated, unimpressive structure.
Comment from Hotel Management
Sep 2, 2019 by Dale MacPhee , Hotel Management
Dear IIyaS, Thank you for taking the time to leave your rating in regards to your recent stay here in Edinburgh. It concerns me to see that you were not content with your room and I am saddened to hear this. I do however, appreciate you are delighted with the team and their efforts to provide the best possible service. If there is anything you wish to discuss further, please do not hesitate to contact myself or my team. I trust you had a safe journey home. Best regards, Dale MacPhee General Manager
5 out of 5
by A verified traveler

Posted Aug 26, 2019
Excellent service beautiful view of castle from room value for money
Comment from Hotel Management
Sep 3, 2019 by Dale MacPhee, Hotel Management
Good Evening, Thank you for choosing to stay at the Waldorf Astoria Edinburgh - The Caledonian and for taking the time to share your feedback. I am delighted to see that your overall experience with us was enjoyable and I truly hope that it was memorable too. Should you return to Edinburgh, please do not hesitate to contact myself or my team prior to your arrival so we may ensure you have a wonderful stay. I trust you have made a safe and pleasant journey home and look forward to welcoming you back again soon. Best regards, Dale MacPhee General Manager
2 out of 5
by A verified traveler

Posted Aug 26, 2019
The room air conditioner did not work! No other rooms available? Windows only open inches. I feel hotel knew they had air conditioner problems and didn’t notify us!
Comment from Hotel Management
Aug 28, 2019 by Dale MacPhee , Hotel Management
Good Afternoon, Thank you for taking the time to leave your rating in regards to your recent stay here in Edinburgh. It concerns me to see that your experience was not of the high standards we strive to maintain and that you felt we intentionally did not communicate with you in regards to the air conditioner. That would never be our intention and i do hope this does not deter you from visiting us in the future. If there is anything you wish to discuss further, please do not hesitate to contact the team at EDNCH.personalconcierge@waldorfastoria.com I trust you had a safe journey home. Best regards, Dale MacPhee General Manager