Ratings based on 967 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Sunderland

Great location with parking

Posted Dec 18, 2017
Pros: Great staff from start to finish and very clean
Cons: Water at your bed side
Location: Near all attractions great location
Everything was amazing the only one thing missing was a bottle of water at the bed side.
5 out of 5
Recommended
for Everyone
by A verified traveler

A wonderful historic hotel full of old world charm

Posted Nov 29, 2017
Pros: Modern convenience in an old regal setting as it was in ages gone by.
Location: Perfect
Fabulous hotel. Highly recommended for families and couples wanting to explore Edinburgh from a grand and luxurious base.
Comment from Hotel Management
Dec 7, 2017 by WA_Edinburgh, Hotel Management
Dear Anonymous, I am absolutely thrilled that we have left you with such a wonderful impression. I hope you were able to make the most of your time exploring the beautiful city that is Edinburgh. We certainly wish for you to return to the Waldorf Astoria Edinburgh - The Caledonian hotel. Best regards, Dale MacPhee General Manager
3 out of 5
by A verified traveler from Belfast

Not quite up to standard.

Posted Nov 27, 2017
There was prolonged shouting outside the bedroom around 04:00hrs. For a hotel of this class I was surprised no one came to stop it. They didn’t ask if I had a pleasant stay, perhaps if they had I would have told them and not posted this. Also, we had to wait a long time for breakfast (forgotten about), The waiter Kris did make up for this though.
Comment from Hotel Management
Dec 7, 2017 by WA_Edinburgh, Hotel Management
Dear H, Thank you for leaving us with your comments . I am disappointed to see that you experienced this kind of disruption during your stay at our hotel. I am sorry that you also experienced a delay with your breakfast, but am glad that Kris was able to help make up for this – I will be sure to tell him. I hope you have made a safe journey home and that we can welcome you back for another stay soon. Best regards, Dale MacPhee General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice but uncomfortable

Posted Nov 15, 2017
Exceptionally helpful staff, very clean and well kept facility but very uncomfortable bed.
Comment from Hotel Management
Dec 7, 2017 by WA_Edinburgh, Hotel Management
Dear Anonymous, Thank you for leaving us with your review. I am very pleased that you found our facility to be well-kept and to be efficient and helpful. I am however sorry to see that you experienced discomfort with your bed – I hope this did not impact your visit too much. I trust have made a safe journey home. Best regards, Dale MacPhee General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from aberdeen

Excellent staff and very central.

Posted Nov 13, 2017
Room was clean and comfortable-very good size. Staff were very attentive- concierge booked us into a lovely restaurant nearby.
Comment from Hotel Management
Dec 7, 2017 by WA_Edinburgh, Hotel Management
Dear Carai, Thank you very much for leaving us with your comments. I am very much pleased that your stay with us was so enjoyable. I am particularly happy that you found our staff provided you with such excellent service and that you were comfortable with your room allocation. I hope we can welcome you back very soon. Best regards, Dale MacPhee General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cornwall

Beautiful hotel

Posted Nov 13, 2017
Beautiful hotel, right in the centre of Edinburgh. The staff were friendly and professional. It was spotlessly clean. Spa was lovely. The Pompador restaurant was fantastic - we had the taster menu with matching wines which was fabulous. Excellent service. Would highly recommend.
Comment from Hotel Management
Dec 7, 2017 by WA_Edinburgh, Hotel Management
Dear Verity, Thank you for taking the time to leave us with your review. I am so happy you were so satisfied during your stay at the Waldorf Astoria Edinburgh – The Caledonian. I am particularly pleased your experience at the Pompadour restaurant was so incredible- I will be sure to pass this on to the team. We would love to have you back for another stay. Best regards, Dale MacPhee General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Best Hotel in Edinburgh

Posted Nov 12, 2017
A wonderful hotel at the end of Princes Street. Ideal location for the theatre and restaurants, spacious rooms and a sensational lounge area. Staff excellent in a sort of unobtrusive way. Not inexpensive but think ‘I am worth it’
Comment from Hotel Management
Dec 7, 2017 by WA_Edinburgh, Hotel Management
Dear Roy, I am very much pleased that you had such a wonderful stay here at the Waldorf Astoria Edinburgh – The Caledonian hotel. I am particularly happy you found our staff to be so efficient and helpful. I hope we can welcome you back very soon. Best regards, Dale MacPhee General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from red bank, new jersey

Elegant, luxurious and fabulous staff

Posted Oct 28, 2017
We had a fabulous view of Edinburgh Castle from our suite, The daily breakfast, High Tea, gym, spa, indoor pool and, more importantly, The staff at every level were outstanding.
Comment from Hotel Management
Nov 2, 2017 by Dale MacPhee, Hotel Management
Dear Nancy, I am delighted to see that you enjoyed the service of our fantastic team members, and your overall experience was outstanding, thank you very much for taking the time to share your amazing feedback. I hope to be welcoming you in a not too distant future. Best regards, Dale MacPhee General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 25, 2017
Hotel is very beautiful with spectacular decorations. Location is very convenient, just 5 mins walk to Edinburgh castle and surrounding by shopping area. Breakfast is also wonderful which offering a traditional Scottish breakfast.
Comment from Hotel Management
Nov 2, 2017 by Dale MacPhee, Hotel Management
Dear Traveller, Thank you very much for taking the time to share your amazing feedback with us. I am delighted to see that you enjoyed the hotel, the superb location and our fantastic breakfast buffet at Brasserie by Galvin. I trust you travelled home safely and I hope to welcoming you soon. Best regards, Dale MacPhee General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Two nights in Edinburgh

Posted Oct 16, 2017
Pros: Location, comfort, service
Cons: *facilities conditions---the carpeting is quite worn but it appears it may be in a state of replacement as some areas seem newer
Location: You are at one end of the active city area nice for quiet but great for seeing the city
We had a lovely stay at the Waldorf Astoria Edinburgh Caledonian. We were finishing a 10 day trip circling Scotland and what a lovely finish to a beautiful week in Scotland. The hotel & staff are warm, welcoming and location was just what we wanted. Arrivng by train it was just a short walk straight down the street to the hotel, We walked to the castle for a tour the first day, then met a tour guide for a drive out to St Andrews the next day. After drinks in the bar listening to live piano music we had dinner in the Galvin Brasserie which we thoroughly enjoyed. Will definitely plan to stay here again when in Edinburgh.
Comment from Hotel Management
Oct 20, 2017 by Dale MacPhee, Hotel Management
Dear Carolyn, Thank you very much for your fantastic feedback, I am pleased to see that your trip to Scotland ended in our magnificent property, I am also delighted to see that our team members were warm, welcoming and that you enjoyed our location. It is beautiful to hear a pianist whilst having dinner, I am very happy to learn that you enjoyed it. Trusting you travelled home safely, I hope to having you staying with us in a not too distant future. Best regards, Dale MacPhee General Manager