Ratings based on 916 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2017
Charming old fashioned county hotel feel with spacious rooms, corridors and high ceilings.
Comment from Hotel Management
Jul 14, 2017 by GM-WAEdi, Hotel Management
Dear academic visit, Thank you for taking the time to share your five star feedback which is a pleasure to read. It is of great delight to learn of your through satisfaction and I will be sure to share your comments with the teams. I look forward to welcoming you back. Best regards, Dale MacPhee General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Made for a perfect stay in Edinburgh

Posted Jul 4, 2017
Pros: Staff, cocktail bar.
A beautiful place with lovely rooms, incredibly views onto the Mound, lovely bars, and immaculate room service.
Comment from Hotel Management
Jul 7, 2017 by GM-WAEdi, Hotel Management
Dear Edward, Thank you for choosing to stay with us and I am delighted to read your five star review and learn that we exceeded your expectations in every way. I look forward to welcoming you back for another unforgettable experience. Best regards, Dale MacPhee General Manager
4 out of 5
Recommended
for Families
by A verified traveler from San Francisco, CA

Great location

Posted Jul 4, 2017
Pros: Location and ambience
Cons: Housekeeping service
Location: Central location
The hotel room (suite) was excellent but please do not expect any service after 8 PM as the housekeeping staff take off after that time. We were traveling with kids and we did have some needs but had to keep quiet as there were no staff.
Comment from Hotel Management
Jul 7, 2017 by GM-WAEdi, Hotel Management
Dear Sri, Thank you for your recent stay with us and for sharing your feedback. Whilst I am pleased to read that our central location perfectly suited your needs, I am sorry that you had some Housekeeping requirements that could not be met. I am confident however that my night team could have helped with your requests. I do hope that you travelled home safely and I look forward to welcoming you back. Best regards, Dale MacPhee General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from ON, Canada

Historic Hotel

Posted Jun 7, 2017
Pros: Historic charming hotel.
Cons: Updates would be nice...
Nice hotel, but the queen rooms on the lower floor are a bit dated for the price. Would have been nicer if it was closer to the Royal Mile.
Comment from Hotel Management
Jun 7, 2017 by GM-WAEdi, Hotel Management
Dear Billy, Thank you for your recent stay and for sharing your feedback. I am pleased that overall you enjoyed your visit and your comments will be taken into consideration as we take all feedback very seriously. I do hope to be able to welcome you back again in the near future. Best regards, Dale MacPhee General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from california

High quality hotel in good spot

Posted Jun 5, 2017
Expected good or better from Waldorf-Astoria and got it. Good sized room, clean, all the amenities, lift was broken to the spa which was a hassle but every other thing about the hotel was on point. Close to everything -- the castle etc.
Comment from Hotel Management
Jun 7, 2017 by GM-WAEdi, Hotel Management
Dear david, Thank you for your recent stay with us; it was a pleasure to have had you here. Whilst I am pleased to read that, overall, you enjoyed your stay, I am sorry that we were unable to exceed your expectations. I will be reviewing your comments and I do hope that you will grant us the opportunity of returning to visit us. Best regards, Dale MacPhee General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Tyne&Wear

Site seeing

Posted Jun 5, 2017
Hotel was very relaxing staff were. Friendly very clean everywhere a hotel to be proud of well run and organised
Comment from Hotel Management
Jun 7, 2017 by GM-WAEdi, Hotel Management
Dear Julia, Many thanks for your recent stay and for your feedback. I am delighted to read your five star feedback and that you had a truly memorable stay. Please come back again soon! Best regards, Dale MacPhee General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Grand Hotel with Great Lication

Posted May 22, 2017
Located right in old town within walking distance of Edinburgh Castle, Royal Mike, shopping and lots of dining. Very attentive staff, helpful and friendly. Food was excellent and room was very spacious, clean and beds comfortable. We used both gym and pool and enjoyed them. A bit pricey but a great hotel in Scotland!
Comment from Hotel Management
May 23, 2017 by GM-WAEdi, Hotel Management
Dear Mom and daughter, Thank you for choosing to stay with us during your recent visit to Edinburgh. I am delighted by your five star review and that both you and your daughter had such a memorable visit. It was a pleasure to have had you both here with us and we look forward to welcoming you back in the future. Best regards, Dale MacPhee General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Good city centre hotel

Posted May 15, 2017
Pros: Staff were great. Dining and drinking options were great.
Cons: Room prefectly functional but a little tired. Cracked tiles to bathroom floor and furniture a little scuffed.
Fantastic early morning check in. Front desk staff and concierge very helpful. Easy access to public transport. Edinburgh Castle on your doorstep.
Comment from Hotel Management
May 17, 2017 by GM-WAEdi, Hotel Management
Dear Colin, Many thanks for your recent stay and for sharing your feedback. I am delighted that our team in particular enhanced your stay however I am sorry for the slight disappointment in regards to your room which I will have the relevant team review. I do hope to be able to welcome you back again in the near future. Best regards, Dale MacPhee General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel! Close to every activitys

Posted May 14, 2017
Love this hotel. Clean, stuff are nice and friendly. Good breakfast, love the bar. Swimming pool is bery clean. Also love the spa.
Comment from Hotel Management
May 17, 2017 by GM-WAEdi, Hotel Management
Dear Anonymous, Thank you very much for choosing to stay with us during your recent visit to Edinburgh and for sharing your five star review. I am delighted that you enjoyed every aspect of your stay with us and please come back again soon for another memorable experience. Best regards, Dale MacPhee General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from cambridge, md

Good location and friendly staff with good food

Posted May 13, 2017
We stayed in the hotel two nights at the start of our trip and two nights at the end. We were very pleased with that we stayed at that hotel.
Comment from Hotel Management
May 13, 2017 by GM-WAEdi, Hotel Management
Dear Dave, Thank you very much for choosing us for your recent stay and for taking the time to share your feedback. I am thrilled to learn that we exceeded your expectations and that you enjoyed a memorable stay with us. Please come back again soon and we look forward to welcoming you back. Best regards, Dale MacPhee General Manager