Ratings based on 47 Verified Reviews

They paid and stayed. We double-checked.
2.6 out of 5
44% of guests recommend
2.8 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by William from Vine Grove, KY

Ok, for short stay

Posted Jul 1, 2015 on Hotels
We stayed for one night and essentially just slept. The room was comfortable enough with a small refrigerator and a coffee maker. Tried to get on the internet, but signal strength was low, so I didn't connect that way. Didn't eat breakfast, but checked it out. Very minimal selection.
Comment from Hotel Management
Sep 12, 2015 by Stella, Hotel Management
Dear William, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.I am happy to hear that "The room was comfortable". We hope to see you again soon! Sincerely, Pratibha Tamakuwala Front Desk Manager Econo Lodge near Stewart International Airport
4 out of 5
by A verified traveler

Nice and convenient stayover

Posted Jul 1, 2015 on Hotels
This is a nice, clean, simple hotel. Reception staff was friendly, the room was very large and clean and came with all the amenities I needed. It even had a balcony.
Comment from Hotel Management
Sep 12, 2015 by Stella, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are glad that you found the hotel "nice, clean, simple..." and that it "came with all the amenities I needed". We hope to see you again soon! Sincerely, Pratibha Tamakuwala Front Desk Manager Econo Lodge near Stewart International Airport
1 out of 5
by A verified traveler

Don't stay here

Posted May 16, 2015 on Hotels
Horrible
Comment from Hotel Management
Dec 12, 2015 by Stella, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience on Hotels.com. My sincerest apologies for your inconvenience you may have experienced during your stay. We take great pride in keeping our rooms warm, clean, and welcoming, and it's disappointing to learn that this wasn't the case in your experience. I will be rigorously checking in on my team to ensure that we're keeping up our high standards. After all, we've been around for a while, and our dedication to quality is what's made us stand out. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction and feedback is very important to us. We will take them strongly in consideration what you suggest about maintenance and housekeeping, to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Pratibha Tamakuwala Front Office Manager Econo Lodge near Stewart International Airport (845)561-6620
3 out of 5
by A verified traveler

Choice of last resort

Posted May 6, 2015
This hotel was one of the few available on the date of stay. I was disappointed with the odor in the hallway and the general atmosphere of the property. Because the hotel has a wooden structure the noise from the room above is heard below. To the credit of the owners, the rooms were clean, well appointed and maintained. This property was not as pleasing as some other Econo Lodges I have visited.
Comment from Hotel Management
May 9, 2015 by Pratibha, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Near Stewart International Airport. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with my staff to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to New Windsor. Kind Regards, Pratibha Tamakuwala Front Desk Manager Econo Lodge near Stewart International Airport
3 out of 5
by A verified traveler

Close to West Point

Posted Apr 13, 2015
Pros: big room. Security with the cards needed to enter the side doors!!
Cons: service
Location: there are various stores very near the hotel. Very convenient!!
We stayed two days. Room was spacious and beds/ TV/ Desk/ Refrigerator were good. Breakfast was ok, it used to be better before. (week coffee, hard bagels, no sweets) We stayed two days. The room did not have towels the second night (none) I had to called them in and yes they brought them. Finally, my daughter cut her foot on very minute glass by the bathroom door (glass? it should have been vacuumed if they would cleaned it every day.
Comment from Hotel Management
May 27, 2015 by Amber, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Near Stewart International Airport. Im happy to hear that the "room was spacious and beds/TV/Desk/Refrigerator were good." thank you for those kind words. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the "minute piece of glass" on your recent visit. I have shared your feedback withmy staff to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to New Windsor. Kind Regards, Pratibha Tamakuwala Front Desk Manager Econo Lodge near Stewart International Airport
5 out of 5
by Gary Grunder

Posted Sep 30, 2014 on Hotels
Comment from Hotel Management
Dec 12, 2015 by Stella, Hotel Management
Dear Mr. Gary, Thank you for taking the time to share your experience on Hotels.com. Your positive feedback is appreciated. We take pride in our hotel and the services we provide. We are so glad you enjoyed your stay. These positive and supportive responses were very helpful. I have shared your response with my staff, and they join me in thanking you for your praise. We will always provide you the same pleasant accommodations and service in the near future. We look forward to have you visit our hotel. Thank you for your time Kind regards, Pratibha Tamakuwala Front Desk Manager Econo Lodge near Stewart International Airport (845)561-6620
1 out of 5
by solstyce from Boston, MA

ick!

Posted Sep 14, 2014 on Hotels
Nice staff but filthy! Electrical cords duct taped together, outlets didn't work, disgusting... even ran out of pillows. I swear my husband and I woke up with little bites all over.... moving cross country, deloused at next hotel
Comment from Hotel Management
Dec 19, 2015 by Stella, Hotel Management
Dear Valued guest, Thank you for taking the time to complete our online survey on Hotels.com I'm sorry your stay didn't go so well. We strive to provide comfortable rooms for our guest. Please let me apologize for your poor experience and let me thanks for your comliments for "nice staff." We take great pride in keeping our rooms warm, clean, and welcoming, and it's disappointing to learn that this wasn't the case in your experience. I will be rigorously checking in on my team to ensure that we're keeping up our high standards. After all, we've been around for a while, and our dedication to quality is what's made us stand out. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Pratibha Tamakuwala Front Desk Manager Econo Lodge near Stewart International Airport #845#561-6620
3 out of 5
by Ian Conolly

Posted Aug 29, 2014 on Hotels
Comment from Hotel Management
Jan 9, 2016 by Stella, Hotel Management
Dear Ian Conolly, Thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I'm very pleased that you enjoyed your stay here and found it clean and comfortable. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Pratibha Tamakuwala Front Desk Manager Econo Lodge near Stewart International Airport (845)561-6620
3 out of 5
by A verified traveler from LONG ISLAND, NY

SMOKING ROOMS

Posted Aug 26, 2014
NICE ROOM, STAFF VERY FRIENDLY. BASICALLY CHOSE IT BECAUSE IT WAS THE CLOSEST HOTEL THAT HAD SMOKING ROOMS.
Comment from Hotel Management
Feb 28, 2015 by Pratibha, Hotel Management
Dear Valued Guest, Thank you for taking the time for sharing on Expedia about your recent stay at our hotel. We are very pleased to hear you found our rooms to be nice with very friendly staff". Your feed back will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Pratibha Tamakuwala
3 out of 5
by The Tominator

My son's Ring Weekend at West Point

Posted Aug 25, 2014 on Orbitz
Clean room, comfortable bed. A/C worked well. Bathroom a little cramped, but the tub drained well (one of my big peeves is showering standing in ankle-deep water). Continental breakfast was average fare; coffee excellent. Staff very friendly. Great value, relatively close to West Point..