Comment from Hotel Management
Dec 12, 2015 by Stella, Hotel Management
Dear Valued Guest,
Thank you for taking the time to share your experience on Hotels.com.
My sincerest apologies for your inconvenience you may have experienced during your stay. We take great pride in keeping our rooms warm, clean, and welcoming, and it's disappointing to learn that this wasn't the case in your experience. I will be rigorously checking in on my team to ensure that we're keeping up our high standards. After all, we've been around for a while, and our dedication to quality is what's made us stand out.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction and feedback is very important to us. We will take them strongly in consideration what you suggest about maintenance and housekeeping, to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Front Office Manager
Econo Lodge near Stewart International Airport