Lobby

Reviews of Hilton Garden Inn Times Square

3 out of 5
Hilton Garden Inn Times Square
790 Eighth Ave., New York, NY

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 974 out of 1950 reviews
5 - Excellent 50%
Rating 4 - Good. 672 out of 1950 reviews
4 - Good 34%
Rating 3 - Okay. 171 out of 1950 reviews
3 - Okay 9%
Rating 2 - Poor. 70 out of 1950 reviews
2 - Poor 4%
Rating 1 - Terrible. 63 out of 1950 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for a really good hotel.
Stayed 1 night in Dec 2021

2/5 Poor

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I wouldn’t stay here ever again. Many other better properties around the area with better rooms and overall better hotel amenities.
Stayed 1 night in Dec 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay for 1st Visit.
Stayed 1 night in Nov 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, great service, clean, and the staff was very friendly! Parking was very convenient.
Stayed 1 night in Dec 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 2 nights in Nov 2021

1/5 Terrible

Business traveler
Disliked: Staff & service
First of all, I stayed here before and it was a disaster, I wrote the management about it and they were going to fix it. Second chance: I’m a Hilton honors member and the man at the Frontdesk didn’t want to give me the points earned, when I ask for a bottle of water send me to the convenience store even though they give two complimentary bottles to guests and he didn’t bother to explain the amount of deposit taken per night. I really think that ttey need to train their employees much better. The room was ok, good location but staff isn’t pleasant. Last time staying here
Stayed 1 night in Nov 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to everything we wanted to do!
Stayed 1 night in Nov 2021

4/5 Good

Liked: Cleanliness, amenities, property conditions & facilities
Close to major sightseeing spots. Perfect location. Check in staff was cold and not courteous when I arrived. Checking out was very pleasant from the staff on that morning.
Stayed 5 nights in Nov 2021

4/5 Good

Traveled with family
Liked: Staff & service, amenities
It was 2 blocks away from Times Square. Close proximity to the metro. Clean hotel.
Stayed 3 nights in Nov 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service friendly
Stayed 7 nights in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, clean and friendly staff.
Stayed 2 nights in Nov 2021

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms and towels are small. Very friendly staff. Small convenience store on site and excellent grab and go style breakfast in the lobby. I’d stay here again!
Stayed 2 nights in Nov 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 3 rooms only 1 room was available at 3pm check in time. The second room was not available until 430 pm and the third at 515. Front desk only gives excuses but never gave apologies. Housekeeping did a great job during our stay.
Stayed 3 nights in Nov 2021

3/5 Okay

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Great location and friendly staff.
Stayed 3 nights in Nov 2021

4/5 Good

Liked: Staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is PERFECT. Only problem with my room is that the tub doesn't drain very well. Everything else is perfect. I have traveled a lot and stayed in quite a few Hilton Inns. This is one of the best.
Stayed 4 nights in Nov 2021

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad customer service. The TV didn’t work
Stayed 4 nights in Nov 2021

5/5 Excellent

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and close to Times Square!
Stayed 6 nights in Nov 2021

5/5 Excellent

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very satisfied with overall stay.
Stayed 4 nights in Nov 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Nov 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a perfect location to experience mid manhattan and attend Brodway shows!!
Stayed 4 nights in Nov 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff professional and helpful manner. I will recommend your establishment to my family and friends here in Bermuda. Our girls trip was lovely. I will bring my husband on my next trip to your hotel. Please give a special thank you to Kevin Julian who saved us from the yellow taxi cab driver who tried to rip us off when we were dropped off at the hotel on 17 November. Much love to the front desk staff. ❤❤🧡
Stayed 7 nights in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service
Excellent service and great location!
Stayed 3 nights in Nov 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Nice size room. Tiny bathroom though. The only issue was they only provided decaf coffee in the room, even when asked for regular coffee.
Stayed 7 nights in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were well trained. Customer focused
Stayed 2 nights in Nov 2021

5/5 Excellent

Traveled with family
Yes
Stayed 2 nights in Nov 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it in a great location. it's clean, friendly staff, decent rate
Stayed 3 nights in Nov 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable large rooms fast elevators breakfast available
Stayed 1 night in Nov 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of everything, especially theatres
Stayed 1 night in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, perfect location close to a lot of things to eat and do!
Stayed 2 nights in Nov 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first trip to New York City. From now on, this will be my go to hotel. Perfect location, clean, and excellent staff.
Stayed 3 nights in Nov 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. Friendly staff and great location.
Stayed 3 nights in Nov 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to Times Square
Stayed 2 nights in Nov 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and friendly.
Stayed 2 nights in Nov 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros-Spacious hotel room. Good to have a microwave and refrigerator. Cons- Could use a new bed. I could feel the hump in the middle of the mattress.
Stayed 3 nights in Nov 2021

5/5 Excellent

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room was exceptionally clean and had all the 'right ' amenities. Loved the microwave, fridge, and in-room coffee. The location of the microwave made it a little difficult to use. Location to the theater district was great!! We will be staying here again.
Stayed 3 nights in Nov 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and everything worked
Stayed 2 nights in Nov 2021

4/5 Good

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A convenient standard hotel. Very close to subway, parking,, food store and some restaurants. Service at the hotel is good, no laundry available, small and basic gym. It is noisy as it is on a main street but you can sleep after all.
Stayed 3 nights in Nov 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to a lot of places. I stayed here for the NYC Marathon, and I would definitely stay again!
Stayed 4 nights in Nov 2021

4/5 Good

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was in the perfect location ! Close to everything - 2 blocks from Times Sqaure. Rockefeller Center and the Gershwin Theatre as well as the Subway. Can walk to alot of places like Central Park. The hotel was clean and the staff was extremely helpful and nice. Nothing overly fancy but you don't spend alot of time in the rooms. The Bathroom was nice (I know this is very important to alot of people). I would definately stay here again.
Stayed 2 nights in Nov 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to time square but away from the main stretch.
Stayed 3 nights in Nov 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms with an excellent housekeeping staff and an easy to get in and out of entrance off of 8th street.
Stayed 5 nights in Nov 2021

3/5 Okay

Traveled with group
Liked: Cleanliness, staff & service, amenities
Good location, close to time square. The only problem was that on my check out day there was not hot water and I ended up taking a cold shower.
Stayed 2 nights in Nov 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best Manhattan hotels. Perfectly clean room and bathroom. I was surprised by security team. They keep an eye on safety and comfort. Girls in breakfast area are very friendly and helpful. The room was with a spectacular view. I will gladly come to this hotel again. Thank you!!
Stayed 4 nights in Nov 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities
Location and price is great.
Stayed 1 night in Nov 2021

3/5 Okay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nothing, even water, is available.
Stayed 2 nights in Nov 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything within walking distances to many of the tourist areas. Not really quiet but a decent place to stay for the price and location.
Stayed 2 nights in Nov 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the closeness to Broadway!
Stayed 1 night in Nov 2021

3/5 Okay

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property was clean looking but our bathroom was full of black mold. Employees were very nice. Getting coffee was hard but hey we survived.
Stayed 5 nights in Oct 2021

3/5 Okay

Traveled with family
Liked: Staff & service, property conditions & facilities
Parking is expensive about $50 a day. Microwave and refrigerator is not working. Bathroom is smelly stinky. We call front desk and they sent some people but not fixed the problem.
Stayed 1 night in Oct 2021