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First of all, I stayed here before and it was a disaster, I wrote the management about it and they were going to fix it.
I’m a Hilton honors member and the man at the Frontdesk didn’t want to give me the points earned, when I ask for a bottle of water send me to the convenience store even though they give two complimentary bottles to guests and he didn’t bother to explain the amount of deposit taken per night. I really think that ttey need to train their employees much better. The room was ok, good location but staff isn’t pleasant.
Last time staying here
I booked 3 rooms only 1 room was available at 3pm check in time. The second room was not available until 430 pm and the third at 515. Front desk only gives excuses but never gave apologies. Housekeeping did a great job during our stay.
Location is PERFECT. Only problem with my room is that the tub doesn't drain very well. Everything else is perfect. I have traveled a lot and stayed in quite a few Hilton Inns. This is one of the best.
The entire staff professional and helpful manner. I will recommend your establishment to my family and friends here in Bermuda. Our girls trip was lovely. I will bring my husband on my next trip to your hotel. Please give a special thank you to Kevin Julian who saved us from the yellow taxi cab driver who tried to rip us off when we were dropped off at the hotel on 17 November. Much love to the front desk staff. ❤❤🧡
The room was exceptionally clean and had all the 'right ' amenities. Loved the microwave, fridge, and in-room coffee. The location of the microwave made it a little difficult to use. Location to the theater district was great!! We will be staying here again.
A convenient standard hotel. Very close to subway, parking,, food store and some restaurants. Service at the hotel is good, no laundry available, small and basic gym. It is noisy as it is on a main street but you can sleep after all.
This property was in the perfect location ! Close to everything - 2 blocks from Times Sqaure. Rockefeller Center and the Gershwin Theatre as well as the Subway. Can walk to alot of places like Central Park. The hotel was clean and the staff was extremely helpful and nice. Nothing overly fancy but you don't spend alot of time in the rooms. The Bathroom was nice (I know this is very important to alot of people). I would definately stay here again.
One of the best Manhattan hotels.
Perfectly clean room and bathroom. I was surprised by security team. They keep an eye on safety and comfort.
Girls in breakfast area are very friendly and helpful. The room was with a spectacular view.
I will gladly come to this hotel again.