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Reviews of Ameritania at Times Square

3.5 out of 5
Ameritania at Times Square
230 W 54th Street, New York, NY
4.1
Very Good
Rating 5 - Excellent. 523 out of 1245 reviews
5 - Excellent 42%
Rating 4 - Good. 483 out of 1245 reviews
4 - Good 39%
Rating 3 - Okay. 143 out of 1245 reviews
3 - Okay 11%
Rating 2 - Poor. 57 out of 1245 reviews
2 - Poor 5%
Rating 1 - Terrible. 39 out of 1245 reviews
1 - Terrible 3%

4.3/5

Cleanliness

4.3/5

Staff & service

3.8/5

Amenities

4.0/5

Property conditions & facilities

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, and clean. Rooms a little small but nice.
Stayed 3 nights in Aug 2019

4/5 Good

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The rooms were okay, but the noise from the city was pretty loud. Other than that it was an okay stay.
Stayed 1 night in Mar 2020
Response from Reservation Department on Apr 14, 2020
Thank you for your review. I'm sorry to hear you had such a experience, but I really appreciate you bringing this issue to my attention

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. Location was perfect for why we were there. Room was spacious and clean.
Stayed 2 nights in Mar 2020
Response from Reservation Department on Apr 14, 2020
Thank you so much for taking the time to leave us a review, but we really appreciate you.

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from Reservation on Apr 14, 2020
Thank you

4/5 Good

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020
Response from Reservation on Apr 14, 2020
Thank you.

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service
Stayed for 4 nights. Great location, good value for money. Issues with keycards not working on a daily basis.
Stayed 4 nights in Mar 2020
Response from CR on Mar 13, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

5/5 Excellent

Liked: Cleanliness, staff & service
The location was great, the staff friendly, and the room clean and spacious, also nicey designd.
Stayed 2 nights in Mar 2020
Response from CR on Mar 13, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great location, staff was very friendly
Stayed 1 night in Mar 2020
Response from CR on Mar 9, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cool property! Staff was amazing and very accommodating. Room was so nicely decorated as well. Very quiet and they upgraded my complimentary because I wanted a higher floor! Would stay here again and again!
Stayed 1 night in Mar 2020
Response from CR on Mar 8, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

4/5 Good

Liked: Cleanliness
Stayed 3 nights in Feb 2020
Response from Reservation on Apr 14, 2020
Thank you.

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from CR on Mar 8, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Choice
Everything about this hotel was awesome! The staff was very friendly and they really show interest in making you feel welcome and appreciated as a customer. As soon as we got there, the doorman was helping us to get settled, Sufia, at the front desk was amazing as well. We were able to check in earlier (11 am) and they even upgraded our room. We requested a high floor and it was provided to us without hesitation. The room was really comfortable and the bathroom and shower were awesome. The location is great. I will definitely stay here again!
Stayed 4 nights in Feb 2020
Response from CR on Mar 8, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. Although its in a very busy part of town, its a quiet side street. Wonderful coffee served all morning. The front desk staff always lovely.
Stayed 1 night in Mar 2020
Response from CR on Mar 8, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique Comfort and Convenience
Overall, a very comfortable, pleasing stay. My husband and I found the bed to be slightly firm for our preferences. The location was perfect for our theatre activities at that part of Times Square. Room decor had a boutique, cozy appearance and offered good views of street activity below. I appreciated the very modern rain shower, with a handheld showerhead attachment for easier rinsing. I would recommend this hotel to others and would stay here again.
Stayed 1 night in Mar 2020
Response from CR on Mar 8, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than fine
Stay was fine, room was a bit worn but beds were comfortable. Service was fast. Would stay again as the location was perfect.
Stayed 2 nights in Feb 2020
Response from CR on Mar 8, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

2/5 Poor

Business traveler
Disliked: Staff & service, amenities
Location was okay I was charged $100.00 extra that was suppose to be removed from the bill after I checked out. It’s still not credited back and the room was left as I found it. I was also charged $45.00 for some hotel tax? Too many hidden charges for booking a month ahead.
Stayed 2 nights in Feb 2020
Response from CR on Mar 8, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

5/5 Excellent

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2020
Response from CR on Mar 8, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

4/5 Good

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The Ameritania is in a good location for theatregoing but away enough from the Times Square hustle and bustle you can walk on the streets. Staff is courteous and helpful. Beds were super comfortable and the room is good sized for NYC. It is a bit noisy outside for sleeping so bring earplugs if you're not used to sirens in the night. Will definitely be back again.
Stayed 2 nights in Feb 2020
Response from CR on Mar 2, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location quiet helpful professional staff clean modern A
Stayed 4 nights in Feb 2020
Response from CR on Mar 2, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel in the city.
This place is great. I highly suggest it. It is nice a quiet, comfortable and the service is fantastic. Everyone is friendly and the beds are great to sink into after a long day in the city. This is my favorite hotel in the city. The price is great and the location is awesome.
Stayed 3 nights in Feb 2020
Response from CR on Feb 23, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

5/5 Excellent

Stayed 1 night in Feb 2020
Response from CR on Feb 23, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to time square and central park..
Stayed 3 nights in Feb 2020
Response from CR on Feb 23, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beatiful view at the Window of the room and the breakfast they need work much better that.
Stayed 4 nights in Feb 2020
Response from CR on Feb 23, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

2/5 Poor

Stayed 3 nights in Feb 2020
Response from CR on Feb 23, 2020
I am sorry we were unable to provide you with the level of service you were expecting. I regret that your experience was not indicative of the hospitality and ambiance our guests have come to expect and enjoy. Despite your initial impressions, as we correct our shortcomings I invite you back in the future for a seamless experience.

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The minute you walk in staff helps you out and greets you. So pleasant and welcoming. Rooms are comfy and beds, you just sink into them, slept like a baby. Second time here and have absolutely nothing to complain about.
Stayed 2 nights in Feb 2020
Response from CR on Feb 23, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

4/5 Good

Liked: Staff & service
New York New York
Great locations. Rooms are typical NYC room ... on the small size. Staff is friendly and helpful.
Stayed 4 nights in Feb 2020
Response from CR on Feb 18, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from CR on Feb 18, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

4/5 Good

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice city location hotel
The room was nice and clean but very small. They had a schedule for snacks but they came out late. Overall good
Stayed 1 night in Feb 2020
Response from Renaldom on Feb 17, 2020
Good Morning, So sorry about the size of the room and the late snacks. If you email me if you come back to New York I will give you a upg on the room.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with friendly staff
Terrific location between Times Square and Central Park, yet not too noisy. Friendly staff, comfortable rooms. The room temperature didn’t adjust well despite two independent thermostats - maybe the frigid weather outside made the heat overactive. We ended up using AC! Nice bar in the lobby with a fun bartender. Free coffee/tea in the morning and snacks in the afternoon. We got upgraded to a junior suite on checkin and enjoyed the spacious room.
Stayed 1 night in Feb 2020
Response from CR on Feb 16, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020
Response from CR on Feb 16, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location right next to times square and service from staff especially Jeff the luggage bell man.
Stayed 2 nights in Jan 2020
Response from Cr on Feb 16, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

5/5 Excellent

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decoration and color of the rooms, Unique! Nice and confortable! Happy with the service. Overall good experience! Excellent.
Stayed 2 nights in Feb 2020
Response from cr on Feb 16, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and bathroom, good staff, and clean property.
Stayed 1 night in Feb 2020
Response from Cr on Feb 16, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from cr on Feb 16, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

2/5 Poor

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold showers and My room was never serviced by house keeping. Had to get my own towels .
Stayed 1 night in Nov 2019
Response from CR on Feb 17, 2020
I am sorry we were unable to provide you with the level of service you were expecting. I regret that your experience was not indicative of the hospitality and ambiance our guests have come to expect and enjoy. Despite your initial impressions, as we correct our shortcomings I invite you back in the future for a seamless experience.

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service, amenities
I have stayed here before and it was a good experience. The hotel is updated and clean. Great location. The problem I had with this stay was my room. When I booked thru Expedia I specifically reserved and was charged for a larger room with a desk and desk chair etc. not large rooms but at least a chair to sit on. The room we were given is the smallest room I have ever staved in. No desk or chair. About 2 feet on each side of the bed. I told the manager and he was nice and offered to move us the next day but since we were all unpacked I declined. I am just upset that I reserved and paid for the larger room and that is definitely not what we got
Stayed 3 nights in Feb 2020
Response from CR on Feb 16, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

1/5 Terrible

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was terrible tried to cancel
Stayed 3 nights in Feb 2020
Response from CR on Feb 17, 2020
I am sorry we were unable to provide you with the level of service you were expecting. I regret that your experience was not indicative of the hospitality and ambiance our guests have come to expect and enjoy. Despite your initial impressions, as we correct our shortcomings I invite you back in the future for a seamless experience.

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from CR on Feb 10, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

5/5 Excellent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive and friendly staff, especially the bellmen. Would go back and stay again
Stayed 2 nights in Feb 2020
Response from CR on Feb 10, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a great location
Hotel was a great location! Staff was accommodating and friendly. Special efforts were taken to recognize and help us celebrate our anniversary. The resort fee was a bit much considering the extras this fee covered, but the resort fee seemed to be a standard charge with most of the hotels we viewed. We were very happy with our stay here overall and would stay again.
Stayed 3 nights in Feb 2020
Response from CR on Feb 10, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Staff wonderful and friendly. Would definitely stay here again .
Stayed 4 nights in Feb 2020
Response from CR on Feb 9, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem in Midtown
Great overnight stay in a perfect location for Times Sq, Central Park and Broadway. The room was great! We had booked a double bed but it actually came with two so it was spacious. Cozy fire in reception and helpful doormen. Jeffrey especially made our trip, booked our car to the airport and was so cheery. Thank you for a very good stay.
Stayed 1 night in Feb 2020
Response from CR on Feb 9, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very organized, clean and artistic. The fire place in the lobby was terrific.
Stayed 1 night in Jan 2020
Response from CR on Feb 9, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Times Square gem
The hotel is in an excellent location, if you are going to Times Square. The staff is extremely helpful and courteous. The beds are HARD. A board might have been softer! But, we had a splendid stay anyway!!
Stayed 1 night in Feb 2020
Response from CR on Feb 9, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from CR on Feb 9, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from CR on Feb 4, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from CR on Feb 4, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and clean room. great location i would definitely stay here again.
Stayed 1 night in Feb 2020
Response from CR on Feb 4, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Our thermostat was not working and our room was very warm. We called down to the desk. A man came up and fixed the heating unit within 5 minutes. The resort fee is bogus. $19 for WiFi and use of the gym.
Stayed 1 night in Feb 2020
Response from CR on Feb 4, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from CR on Feb 3, 2020
Thank you for your recent stay at the Ameritania Hotel. We appreciate you taking the time to provide your feedback. We hope to have the pleasure of welcoming you back soon!