Front of property

Reviews of Ameritania Hotel at Times Square

3.5 out of 5
Ameritania Hotel at Times Square
230 W 54th Street, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 1470 out of 2733 reviews" "
Rating 8 - Good. 796 out of 2733 reviews" "
Rating 6 - Okay. 264 out of 2733 reviews" "
Rating 4 - Poor. 106 out of 2733 reviews" "
Rating 2 - Terrible. 97 out of 2733 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Olayinka

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dariusz

Liked: Cleanliness, staff & service, property conditions & facilities
Discounted parking across the street $45 for 24h.
Stayed 1 night in Mar 2024
Response from Lila. A on Mar 27, 2024
Hi Dariusz,Thank you for your feedback!Best,

10/10 Excellent

Soomin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service, very good location, reasonable price
Stayed 4 nights in Mar 2024
Response from Lila. A on Mar 26, 2024
Hi Soomin,Thank you for your review.Best of luckm

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location!
Stayed 5 nights in Mar 2024
Response from Lila. A on Mar 27, 2024
Hi Brian,Thank you for your feedback!Best,

6/10 Okay

Thomas

Traveled with partner
Liked: Cleanliness, staff & service
Great staff; great location. Room lighting was poor. No amenities in room, like a microwave, coffee maker, or refrigerator. Room was small. Bathroom had sink but not a vanity. Large shower. Only one washcloth. Giant mirror in room.
Stayed 1 night in Mar 2024
Response from Lila. A on Mar 27, 2024
Hi Thomas,Thank you for your feedback!Best,

8/10 Good

Richard

Liked: Cleanliness, staff & service
Check-in and check-out were easy and efficient. Staff all quite pleasant. Room was quite noisy but could have something to do with the facade construction, I didn't change but I would have if my stay was longer. Location is great near to everything I wanted to see in Manhattan.
Stayed 3 nights in Mar 2024
Response from Lila. A on Mar 24, 2024
Hi Richard,Thank you for your feedback!Best,

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Great location. Friendly staff. Clean. Overall quiet, but could hear noise from nearby entertainment, but didn’t last much past midnight. Overall happy with my stay and would book again in the future.
Stayed 2 nights in Mar 2024
Response from Lila. A on Mar 22, 2024
Hi Crystal,Thank you for your feedback!Best,

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Ny city
Stayed 1 night in Mar 2024
Response from Lila. A on Mar 22, 2024
Hi Dennis,Thank you for your feedback!Best,

2/10 Terrible

Marla

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities
We have stayed here many times and always enjoyed our stay and were pleased with our rooms. This stay was unfortunately awful. Our first room was smaller than we purchased and the bathroom was so small the toilet was unusable. The room was dirty as well. We were changed to a different room. This room was also much smaller than any room we had previously had, but we know there are small rooms in New York. There were many problems in this room- the door dud not close all if the way, the chain lock was broken, the safe didn’t work and there seemed to be stool on the chevron blanket on the bed. I spoke with the manager and we packed up again and changed rooms for a third time. The third room was a bit larger add cleaner. The only problem was the bathroom door did not close. We didn’t even bother complaining. We just used the restroom with the door open. Hotel was a huge disappointment this trip.
Stayed 3 nights in Mar 2024
Response from Lila. A on Mar 27, 2024
Marla,We are so sorry to read about your experience, if you have an opportunity to reach out to us directly we do want to correct this experience and have an opportunity to show this is not our standard.

8/10 Good

Grettel, Miami

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Lila. A on Mar 24, 2024
Dear Grettel,We appreciate your feedback!Best,

8/10 Good

Anastasiia

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Lila. A on Mar 20, 2024
Hi Anastasiia,Thank you for your feedback!Best,

8/10 Good

Jolivet

Traveled with group
Liked: Cleanliness, staff & service
The inside of the property is really nice the only inconvenience is that it’s going through repairs or construction on the outside and it is not listed when booking. Other than that the staff is very polite they gave us recommendations on where to go and food to try
Stayed 3 nights in Feb 2024
Response from Lila. A on Mar 20, 2024
Hi Jolivet,Thank you for your feedback!Best,

8/10 Good

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Lila. A on Mar 20, 2024
Hi Georgina,Thank you for your feedback!Best,

8/10 Good

Lara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is really perfect, walkable to so many places; Times Square, MoMA, Central Park, 5th Ave shopping and Rockefeller Center, and a couple nearby subway stations. The beds are extremely comfortable. The staff was delightful, even when we had a clogged toilet at midnight. The floors were quiet, I never heard a neighbor. No waiting for the elevator like in the larger Times Square hotels. The decor and furnishings are not pristine, but for a place that we used to sleep and head out for city adventures it was perfect.
Stayed 5 nights in Mar 2024
Response from Lila. A on Mar 16, 2024
Hi Lara,Thank you for your feedback!Hope to see you again!Best,

8/10 Good

Beverly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Main lobby furnishings were bizarre - no private corners to have a conversation
Stayed 1 night in Mar 2024
Response from Lila. A on Mar 16, 2024
Hi Berverly,Thank you for your feedback!Best,

10/10 Excellent

Yaixa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the service was great. Times square is a short walk down Broadway. I would definitely stqy here again.
Stayed 2 nights in Feb 2024
Response from Lila. A on Mar 16, 2024
Hi Yaixa,Thank you for your feedback!Hope to see you againBest,

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The very best thing about the Ameritania was the incredibly helpful and friendly hotel staff. They were very kind, gave great recommendations and went out of their way to assist us. The hotel is also a great choice due to its location. There were great dining options and Times Square within walking distance as well as a convenient train stop near the hotel. I will definitely choose to stay at the Ameritania again when I return to New York City.
Stayed 2 nights in Mar 2024
Response from LA on Mar 15, 2024
Dear Emily,Thank you for your feedback!We are glad that you enjoyed your stay with us.Hoper to see you soon!Best,

8/10 Good

Rhonda

Liked: Cleanliness, staff & service
There was scaffolding on the building. Felt unsafe. Anyone could climb up from the street.
Stayed 1 night in Mar 2024
Response from Lila. A on Mar 20, 2024
Hi Rhonda,We are so sorry to read about your experience, if you have an opportunity to reach out with us directly we do want to correct this experience and have an opportunity to show this is not our standard.Best,

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Came into city for a Broadway show. Perfect location convenient for our plans, we could walk to everything. Hotel staff was very friendly and professional. We will stay here next time we come in.
Stayed 2 nights in Mar 2024
Response from LA on Mar 15, 2024
Hi Ellen,Thank you for your feedback!Hope to see you againBest,

10/10 Excellent

roman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a great area. Walkable to Times Square, Central Park, MoMa, and other sites as well as multiple subway stations. The hotel itself was clean, comfortable and surprisingly quiet. I was greeted by welcoming staff that were knowledgeable and polite. Not necessarily something exclusive to this hotel, but being able to leave my bag before check in and after checking out before my flight was supremely helpful. The two water bottles were also a plus. Overall a very pleasant experience, and a hotel I would definitely stay at again.
Stayed 1 night in Mar 2024
Response from LA on Mar 15, 2024
Hi Roman,Thank you for your feedback!We are happy to hear that you enjoyed your stay with us.Best,

10/10 Excellent

Doug, Lancaster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was tremendous. Twice asked for something to be brought to the room and both times was there in less than 5 minutes. Everything was very clean and the staff was friendly. This location is very close to the theatre district and many find restaurants and shopping. We will be back.
Stayed 2 nights in Mar 2024
Response from LA on Mar 15, 2024
Hi Doug,Thank you for your feedback!Hope to see you soon again!Best,

8/10 Good

Viviane

Traveled with partner
Liked: Cleanliness, staff & service
Convenient location. Great cordial helpful staff. Smooth check-in/check out. A bit dated but clean. Just a small bar in the lobby area. Nothing in the room but a small fridge. They do offer complimentary water. Under construction (scaffolding surrounded the facade of the building only there was no construction happening during our short stay.
Stayed 3 nights in Mar 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was kind
Stayed 1 night in Mar 2024
Response from LA on Mar 10, 2024
Hi Nancy,Thank you for your feedback!Best,

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Staff very helpful. Close enough to walk to a times square, far enough to be away from the noise.
Stayed 3 nights in Mar 2024
Response from LA on Mar 9, 2024
Hi Pamela,I'm glad that you enjoyed your stay with us.Hope to see you soon again!Best,

10/10 Excellent

Harlow

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience all around!
Stayed 2 nights in Mar 2024
Response from LA on Mar 8, 2024
Dear Harlow,Thank you for your feedback!Hope to see you soon!Best,

10/10 Excellent

Alexia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel room is an ok size and staff is friendly. Close to a lot of attractions and stores so great deal for the price
Stayed 7 nights in Feb 2024
Response from LA on Mar 8, 2024
Hey Alexia,Thank you for your feedback!Best,

8/10 Good

Lucia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioner was very noisy and it was hard to regulate the temperature. On the second night, I closed the drapes over the unit and it worked much better.
Stayed 2 nights in Mar 2024
Response from Lila. A on Mar 20, 2024
Hi Lucia,We are so sorry to read about your experience, if you have an opportunity to reach out with us directly we do want to correct this experience and have an opportunity to show this is not our standard.Best

10/10 Excellent

Trisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how close everything was to this property. The Neil Simon theater was a 5-minute walk away and Times Square was only 10 minutes away. There were a lot of places to eat around this hotel too so it was really convenient.
Stayed 2 nights in Feb 2024
Response from LA on Mar 6, 2024
Dear Trisha,Thank you for your feedback! We are glad that you enjoyed your stay with us.Hope to see you again soon!Thank you.Best,

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel with wonderful staff. I loved the cold water available in the lobby, the fast and efficient elevators as well as the effort put some style into the property. The shower was wonderful with excellent water pressure. The only things that were less than ideal was the scaffolding completely covering the exterior, the odd system of handing bags to be stored, and the noise from the Stephen Colbert show (until 11 it was very loud, then silence and totally peaceful the rest of night.)
Stayed 1 night in Mar 2024
Response from LA on Mar 6, 2024
Dear Karen,Thank you for your feedback!We are happy that you enjoyed your stay with us.Thank you.Best,

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! Close to everything
Stayed 2 nights in Mar 2024
Response from LA on Mar 6, 2024
Hello Tracy,Thank you for your feedback!Hope to see you soon! Best,

8/10 Good

Margaret

Traveled with family
Liked: Staff & service, amenities
It was okay for a few nights
Stayed 3 nights in Feb 2024
Response from LA on Mar 3, 2024
Hu Margaret,Thank you for your feedback!Best of luck

10/10 Excellent

STEPHANIE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish the stay was wonderful. Had an issue with my ac and it was fixed by the time I returned from work. Room was clean and had great bath products. Complimentary coffee in the morning was a nice added touch. Will be back!
Stayed 2 nights in Feb 2024
Response from LA on Mar 2, 2024
Dear Stephanie,Thank you for your feedback!We are glad that you enjoyed your stay with us.Hope to see you again!Best,

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly friendly and helpful! We had a great stay!
Stayed 2 nights in Feb 2024
Response from LA on Mar 2, 2024
Dear KarenThank you for your feedback!We are glad that you enjoyed your stay with us!Hope to see you soon!Best,

10/10 Excellent

VENOUS

Stayed 1 night in Feb 2024
Response from Lila. A on Mar 22, 2024
Hi Venous,Thank you for your feedback!Best,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Response from LA on Mar 3, 2024
Hi John,thank you for your feedback!Best,

8/10 Good

Roz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LA on Mar 2, 2024
Hi Roz,Thank you for your feedback!Best,

10/10 Excellent

madeline t., Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
They are so nice here! I recommend!
Stayed 1 night in Feb 2024
Response from LA on Mar 2, 2024
Hi Madeline,Thank, you for your feedback!Hope to see you again soon!Berst,

8/10 Good

Satara

Liked: Cleanliness, staff & service
Disliked: Amenities
The property simply needs to be updated from furniture to wallpaper. That being said the I should have taken a better note of names but the lovely young lady who check me in on Monday morning is a credit to the hotel as is the Doorman from the UK and there was a second Door man who was great also. When they weren’t there it was a marked difference. I am kicking myself for not getting their names. But they made my stay amazing. I stayed from the 19th-26th hopefully that will help identify them. They deserve the recognition.
Stayed 7 nights in Feb 2024
Response from LA on Feb 28, 2024
Dear Satara,Thank you for your feedback! We are glad to hear that you enjoyed your stay with us.Hope to see you soon!Best,

10/10 Excellent

Kyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from LA on Feb 28, 2024
Dear Kyla,Thank you for your feedback!Best,

10/10 Excellent

Oscar, Paterson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & friendly staff
Stayed 1 night in Feb 2024
Response from LA on Feb 28, 2024
Dear Oscar,Thank you for your feedback!Hope to see you soon!Best,

8/10 Good

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room. Had to put luggage on floor.
Stayed 2 nights in Feb 2024
Response from LA on Feb 25, 2024
Dear Emily,Thank you for your feedback!Best,

6/10 Okay

William

Stayed 4 nights in Feb 2024
Response from Lila. A on Mar 20, 2024
Dear William,Thank you for your feedback!Best,

10/10 Excellent

Neftaly

Traveled with family
Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from LA on Feb 22, 2024
Dear Neftaly,Thank you for your feedback!Hope to see you again soon!Best,

10/10 Excellent

Natalia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a stay around time square
Stayed 1 night in Feb 2024
Response from LA on Feb 22, 2024
Dear Natalia,Thank you for your feedback.Hope to see you soon!Best,

6/10 Okay

Claudia

Traveled with family
Liked: Cleanliness, staff & service
It was ok I think it was to expensive for what the hotel is. But overall everything great. Staff is super friendly.
Stayed 5 nights in Jan 2024
Response from LA on Feb 22, 2024
Dear Claudia,Thank you for your feedback.Best,

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding, especially Jeff. Check in and out were a breeze and the room was comfortable. When our mini-fridge didn't work, it was replaced. I recommend brighter light bulbs, as the room was still very dark with every light on. Scaffolding outside the window forced us to keep the drapes closed and that only made natural light inaccessible. Once that's no longer required, it will make a difference during the day, but not at night. Otherwise, great place!
Stayed 3 nights in Feb 2024
Response from LA on Feb 24, 2024
Dear Mary,Thank you for your feedback.Hope to see you soon again!Best,

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but beautifully decorated room. Quiet. Big walk-in shower with dual shower heads and great water pressure.
Stayed 2 nights in Feb 2024
Response from LA on Feb 21, 2024
Hi James,Thank you for choosing Ameritania Hotel.We are glad that you enjoyed your stay with us!Hope to see you again!Best,

10/10 Excellent

Carol, Tupper lake

Stayed 1 night in Feb 2024
Response from Lila. A on Mar 20, 2024
Hi Carol,Thank you for your feedback!Best,

8/10 Good

Jamila Laura-Lee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was decent, the staff were friendly and professional.
Stayed 3 nights in Feb 2024
Response from LA on Feb 21, 2024
Hello Jamila,Thank you for your feedback!Best,

10/10 Excellent

Janelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will keep coming back
Stayed 1 night in Feb 2024
Response from LA on Feb 21, 2024
Hi Jenelle,Thank you for choosing Ameritania Hotel for your last stay in NYC.Hope to see you again!Best,