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Reviews of Hyatt Centric Wall Street New York

4.5 out of 5
Hyatt Centric Wall Street New York
75 Wall St, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 643 out of 1004 reviews" "
Rating 8 - Good. 218 out of 1004 reviews" "
Rating 6 - Okay. 73 out of 1004 reviews" "
Rating 4 - Poor. 37 out of 1004 reviews" "
Rating 2 - Terrible. 33 out of 1004 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Meesah, Pickering

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it here! Friendly staff and awesome service!
Stayed 3 nights in Mar 2024
Response from Marquinn (Director of Front Office) on Apr 10, 2024
We appreciate the kind words. We're happy that the staff made your stay enjoyasble. Please come visit us again next time in NYC.Travel safely.

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Marquinn (Director of Front Office) on Apr 10, 2024
Thank you for staying with us. We're glad you enjoyed your stay. Please come visit next time in NYC.

6/10 Okay

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful with the exception of the bed. It was more or less college dorm room futon at best. Great linens but the bed was very uncomfortable. Very disappointing given the rest of the room was 5 star.
Stayed 4 nights in Apr 2024
Response from Marquinn (Director of Front Office) on Apr 8, 2024
We apologize for the negative impacts on your stay. Our team leaders are reviewing your concerns and addressing them accordingly. Please travel safely and we hope to see you next visit.

10/10 Excellent

Summer

Stayed 1 night in Apr 2024
Response from Marquinn (Director of Front Office) on Apr 8, 2024
We appreciate your feedback. Please travel safely.

4/10 Poor

soonyoung

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When my family got into the room, 701, we heard an incessant noise from the hvac, so we made a complaint twice and finally moved to suite because all other room was fully booked. Important to mention they had earplugs on the bedside table; they most likely knew about the problem. The suite that we moved to, 1502, was too hot so we asked them to fix the room temperature while we were out, since the thermostat didnt seem to be working. When we got back, we realized they add cooled the room by opening the window, not by turning on the thermostat. First of all, it was not safe to open the window on 15th floors. They also did not explain why they hadnt fixed the thermostat yet. If youre gonna be a hotel, be a hotel properly. Second of all, the staff except manager were rude. They were extremely apathetic, and seemed very annoyed with us. Thankfully I only booked 2 nights. Definitely dont recommend this hotel.
Stayed 2 nights in Mar 2024
Response from Marcus Manning on Apr 7, 2024
Thank you for choosing to stay with us here at Hyatt Centric Wall Street, we truly appreciate your patronage. Thank you for the feedback about our hotel and our. We truly wish you give us second chance to show you that was just a misstep in our daily operations.Best Regards,

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean well run hotel. Staff was friendly and attentive. Great location.
Stayed 3 nights in Mar 2024
Response from Marquinn (Director of Front Office) on Apr 5, 2024
We appreciate the feedback. We hope to see you next visit to NYC. Please travel safely.

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities
Another excellent stay
Stayed 4 nights in Mar 2024
Response from Marquinn (Director of Front Office) on Apr 2, 2024
We appreciate your feedback. We are glad to see it was another excellent stay for you. We hope that you made it to your destination safely. We hope to see you next visit to NYC.

10/10 Excellent

Francia

Helpful staff
Stayed 1 night in Mar 2024
Response from Marquinn (Director of Front Office) on Mar 31, 2024
We appreciate you taking the time to provide us with your feedback. We hope to see you next visit to NYC. Please travel safely.

8/10 Good

Darlene

Stayed 3 nights in Mar 2024
Response from Marquinn (Director of Front Office) on Apr 18, 2024
We appreciate you taking the time to provide us with feedback. We are glad you chose to stay with us and hope to see you next visit to NYC.

10/10 Excellent

Princess

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay!
Stayed 1 night in Mar 2024
Response from Marquinn (Director of Front Office) on Mar 19, 2024
Thank you for your feedback. We are glad to hear it was a great stay. Please travel safely. We hope to see you next visit to NYC.

10/10 Excellent

John, Albany

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with family for a weekend visit. Best experience.
Stayed 2 nights in Mar 2024
Response from Marquinn (Director of Front Office) on Mar 15, 2024
We're pleased to see that you and your family had a wonderful stay with us. We hope to see you next visit to NYC. We appreciate the feedback and wish you safe travels.

6/10 Okay

Neha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marquinn (Director of Front Office) on Mar 18, 2024
We appreciate the feedback. Please travel safely.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marquinn (Director of Front Office) on Mar 12, 2024
Thank you for taking the time to provide feedback. Please travel safely.

10/10 Excellent

Asheley

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Marquinn (Director of Front Office) on Feb 24, 2024
We appreciate you taking the time to provide us with your feedback. We are happy to see it was an enjoyable stay for you. Please travel safely.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff were nice as well.
Stayed 1 night in Feb 2024
Response from Marquinn (Director of Front Office) on Feb 21, 2024
Thank you for providing feedback. We are glad to see that you enjoyed your stay with us. Please travel safely.

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marquinn (Director of Front Office) on Feb 7, 2024
Thank you for your feedback. Please travel safely.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marquinn (Director of Front Office) on Feb 5, 2024
Thank you for taking the time to provide us with your feedback. Please travel safely. We hope to see you next visit to NYC

6/10 Okay

Nuvia

Liked: Staff & service
Spacing of the room/ And beds where not comfortable
Stayed 3 nights in Jan 2024
Response from Marquinn (Director of Front Office) on Jan 30, 2024
We appreciate you taking the time to provide feedback. Please travel safely.

10/10 Excellent

Isabella, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Marquinn (Director of Front Office) on Jan 20, 2024
We appreciate you choosing to stay with us during your last visit to NYC. Please travel safely.

10/10 Excellent

RENE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near the financial district, one world center, charging bull, battery park, Staten Island, oculus.
Stayed 4 nights in Jan 2024
Response from Marquinn (Director of Front Office) on Jan 18, 2024
We appreciate you taking the time to provide us with feedback. We hope you've made it to you destination safely. We look forward to seeing you in the future.

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location
Stayed 2 nights in Dec 2023
Response from Marquinn (Director of Front Office) on Jan 8, 2024
Thank you for the feedback. Happy New Year. Please travel safely.

10/10 Excellent

SERIF

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Nov 2023
Response from Marquinn (Director of Front Office) on Jan 8, 2024
Thank you for the feedback. Happy New Year. Please travel safely.

8/10 Good

andrew e

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Marquinn (Director of Front Office) on Jan 8, 2024
Thank you for the feedback. Happy New Year. Please travel safely.

4/10 Poor

Mohammed

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nice room but boiling hot
The room was nice and spacious however, the room was boiling hot. We had to call guest services to inform us that closing the fan will end up cooling the room. Something that is not the usual norm. Moreover, there was construction in the morning. Something that may be out of your control but has an impact on our experience
Stayed 1 night in Dec 2023
Response from Marquinn (Director of Front Office) on Jan 4, 2024
Thank you for the feedback. Travel safely.

8/10 Good

Susan

Stayed 2 nights in Dec 2023
Response from Marquinn (Director of Front Office) on Jan 4, 2024
Thank you for the feedback. Travel safely.

10/10 Excellent

Jared

Stayed 3 nights in Dec 2023
Response from Marquinn (Director of Front Office) on Jan 22, 2024
Thank you for the feedback. We hope to see you next visit. Travel safely.

10/10 Excellent

Tab

Stayed 1 night in Dec 2023
Response from Marquinn (Director of Front Office) on Jan 3, 2024
Thank you for the feedback. We appreciate you staying with us. We look forward to your return in the future. Travel safely.

10/10 Excellent

Johanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the perfect spot for our quick trip!
Stayed 1 night in Dec 2023
Response from Marquinn (Director of Front Office) on Jan 3, 2024
Thank you for the feedback. We appreciate you staying with us. We look forward to your return in the future. Travel safely.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was short and amazing My room was clean and friendly staff
Stayed 2 nights in Dec 2023
Response from Marquinn (Director of Front Office) on Jan 3, 2024
Thank you for the feedback. We appreciate you staying with us. We look forward to your return in the future. Travel safely.

8/10 Good

Angela

Stayed 3 nights in Dec 2023
Response from Marquinn (Director of Front Office) on Jan 3, 2024
Thank you for the feedback. We appreciate you staying with us. We look forward to your return in the future. Travel safely.

6/10 Okay

Divesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My car was damaged in the parking garage next to the hotel which was recommended by the Hotel.
Stayed 2 nights in Dec 2023
Response from Marquinn (Director of Front Office) on Jan 3, 2024
We do apologize for the inconvenience with what transpired with the garage. That is a 3rd party entity, and we have no control over them. I would suggest contacting them directly for resolution in regard to the damages. Thank you for the feedback. We appreciate you staying with us. We look forward to your return in the future. Travel safely.

10/10 Excellent

Darius

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and friendly. Cassie was especially accommodating for our family. We will definitely be back. Thank you!
Stayed 7 nights in Dec 2023
Response from Marquinn (Director of Front Office) on Jan 3, 2024
Thank you for the feedback. We are glad to see that one of the staff members stood out to you. We appreciate you staying with us. We look forward to your return in the future. Travel safely.

10/10 Excellent

Wilfried

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, quiet, comfortable
Stayed 1 night in Dec 2023
Response from Marquinn (Director of Front Office) on Jan 3, 2024
Thank you for the feedback. We appreciate you staying with us. We look forward to your return in the future. Travel safely.

8/10 Good

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Marquinn (Director of Front Office) on Dec 27, 2023
Thank you for the feedback you provided. Happy holidays to you and your family

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Marquinn (Director of Front Office) on Jan 25, 2024
We appreciate you taking the time to provide us with feedback. We hope you made it to your destination safely.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marquinn (Director of Front Office) on Dec 25, 2023
Happy holidays. Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Karem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Marquinn (Director of Front Office) on Dec 25, 2023
We appreciate your feedback. Please travel safely. Happy holidays.

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay overall. Only issue we had was we originally got put in a room that was already occupied. Luckily I realized the second I opened the door and quickly closed the door. They accidentally gave wrong room number, but quickly corrected it. They held our bags when we got there and the day we left so we didn’t have to lug them around while we walked around. Great stay overall!
Stayed 1 night in Dec 2023
Response from Marquinn (Director of Front Office) on Dec 25, 2023
Thank you for taking the time to provide us with feedback. We apologize for the inconvenience at the beginning of your stay. We are glad to see that overall you had a great stay. We hope to make it a better one on the next visit to NYC. Please travel safely, and happy holidays.

10/10 Excellent

Cameda Trichele, Stevenson Ranch

Stayed 6 nights in Dec 2023
Response from Marquinn (Director of Front Office) on Dec 25, 2023
Happy holidays. Thank you for the feedback. Travel safely.

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marquinn (Director of Front Office) on Dec 25, 2023
Thank you for the feedback. Travel safely. Happy holidays.

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately the beds weren’t that comfortable, quite firm mattresses but the pillows were wonderful.
Stayed 3 nights in Dec 2023
Response from Marquinn (Director of Front Office) on Dec 25, 2023
Thank you for your feedback. We apologize for the negative affect on your stay. Please travel safely. Happy holidays.

8/10 Good

Jennifer

Traveled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Marquinn (Director of Front Office) on Dec 20, 2023
Thank you for sharing your feedback. We appreciate you choosing to stay with us during your visit to NYC. Please travel safely.

6/10 Okay

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice staff friendly but no air con or hot water during our 5 night stay
Stayed 4 nights in Dec 2023
Response from Marquinn (Director of Front Office) on Dec 18, 2023
We appreciate the kind words. Our Engineering department will look into the issue with the unit. Please travel safely.

10/10 Excellent

Maidelys, Miami

Stayed 3 nights in Dec 2023
Response from Marquinn (Director of Front Office) on Jan 8, 2024
Thank you for the feedback. Happy New Year. Please travel safely.

4/10 Poor

Philip

Stayed 2 nights in Dec 2023
Response from Marquinn (Director of Front Office) on Jan 8, 2024
Thank you for your feedback.

4/10 Poor

Heather

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a facelift with decor and staff.
Stayed 1 night in Dec 2023
Response from Marquinn (Director of Front Office) on Dec 18, 2023
Thank you for the feedback. Travel safely.

8/10 Good

Jose

Traveled with family
Stayed 4 nights in Dec 2023
Response from Marquinn (Director of Front Office) on Dec 15, 2023
We appreciate your feedback. Please travel safely. Please consider a visit your next time in NYC

2/10 Terrible

Chandra

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Marquinn (Director of Front Office) on Dec 11, 2023
Thank you for your feedback. Please have a great week.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cassie at the front desk was wonderful, and we received an upgrade, to our surprise due to availability that evening. Our suite was impeccable, service at the breakfast buffet and checkout superb as well. Will be back!!
Stayed 1 night in Dec 2023
Response from Marquinn (Director of Front Office) on Dec 11, 2023
We are happy to see that our Front Desk agent made your stay enjoyable. Please travel safely and see you next visit to the NYC area.

8/10 Good

J A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Marquinn (Director of Front Office) on Dec 13, 2023
Thank you for the feedback. We appreciate you choosing to stay with us on your visit to NYC. Please travel safely.