Beautiful Hotel, No Heat!
Posted Nov 15, 2016
I booked a stay this past weekend for my fiancé and my anniversary and was very disappointed. It was 61 degrees inside my guest room, after asking the building engineers to take a look at my heat, I was told the heat to the building was offline and they gave me a space heater to suffice. Meanwhile it dipped to 39 degrees outside. Extremely disappointed that I spent a great deal of money to be treated like I was in a 1 star hotel. Aside from that, the rooms are large for NYC, free snacks in the mini bar, and the bathroom is to die for. Had it not been for the heat issue, I would have given 5 stars, disappointing. Reached out to customer service via email but no response, will not be staying again in the future based off this weekend.