Ratings based on 1,138 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

快適なホテル

Posted Aug 23, 2015
Pros: 部屋の広さ。スタッフ。
Cons: エレベーターの故障が続いていた。
8月11日から5泊しました。大人3人(ソファーベッド使用)で利用しましたが、ニューヨークでは部屋が広く快適に過ごせました。朝食は利用しませんでしたが、近くにPanera等パン屋もあり不自由することはなく、また一階ロビー奥では無料のコーヒーサービスがあったので良かったです。 ホテルのスタッフの方達は皆フレンドリーで、ちょっとしたお願い事、相談も気軽にのってくださりとても良くしていただきました。 すぐ近くに地下鉄の駅があり、どこへ行くのにも便利で、メーシーズ、ペンステーション等も徒歩圏内です。 またぜひ利用したいと思います。
5 out of 5
Recommended
for Everyone
by A verified traveler

Very central to the places we visited.

Posted Aug 21, 2015
Good variety of shops and restaurants. Close to 2 stations. Walking distance to Amtrak train station (Penn Station). Hotel was very clean and the staff friendly. The ability to be able to make coffee or tea in the sitting room was greatly appreciated. We did a lot of walking to venues and parks whilst staying in NY. Very happy!
3 out of 5
Recommended
for Everyone
by A verified traveler

Albergo pulito in buona posizione

Posted Aug 19, 2015
Ho soggiornato 6 notti in questo albergo. Appena arrivato ho constatato che la camera doppia standard non corrispondeva alla descrizione presente su expedia per quanto riguarda la parte sul bagno, ho effetuato un upgrade a pagamento ad una camera executive, questa effettivamente con bagno in marmo, doppio lavabo, doccia E vasca. A parte questa non piccola sorpresa, l'albergo é pulito (niente moquette nelle camere) e il personale cordiale, è in una posizione comodissima all'Empire State building e al Madison Square Garden e comoda per Times square e tutto ciò che vi gravita attorno (raggiungibile a piedi in 10-15 minuti).
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2015
Very nice staff. Valet took very long time to recover vehicle. Good enough location.
2 out of 5
by A verified traveler from west coast

Not as great as I had hoped

Posted Aug 14, 2015
My first morning I was awakened by pounding and construction work outside of my window at what would equal 5 AM my time. The bathroom was dated and old, there were plumbing issues and the sink kept filling up with water. I asked to be moved to a new room. I was accommodated on that. The staff overall we're OK. But there was one woman who seem to be irritated that I wanted a new room and that I was asking questions about the Internet service which was not easy to access. She acted as if I was a disturbance on her day. All in all, not a positive experience and I won't be returning.
2 out of 5
by A verified traveler

Posted Aug 11, 2015
Unfreundliches Personal, Optionales Frühstück sehr kontinental und immer verspätet
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Wonderful experience

Posted Aug 5, 2015
Great hotel, smells clesn, looks awesome, around empire state building, at the corner of 5th Ave. I will definitely come back to this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Leesburg, FL

Great location

Posted Aug 4, 2015
The hotel is in a great location a couple of blocks from the Empire State Building and only about 3 blocks from Herald's Square and a subway station. The area is very convenient to hop on the subway and be wherever you want to be. The hotel is in Korea town and for whatever reason, the street that it was on was not kept very clean by the businesses up and down it (paper product type garbage in the street); however, the hotel itself and in front of it is very clean and well maintained. The hotel is definitely an older hotel and has some wear and tear shown in the fixtures but it was clean and comfortable. Cannot say enough good about the staff. Very nice and accommodating. We were on the 11th floor at the back of the building. They are doing construction to the building right behind the hotel and we could hear the lift some early in the morning but not enough to make it uncomfortable in the room. It's New York, buildings are close and construction happens. We had a family suite with two double beds and a pull out sofa. The room was not cramped feeling at all and comfortable for 3 adults. I would definitely recommend this hotel and would stay here again. It is not a 5 star resort, but you're not paying 5 star pricing either!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Central location

Posted Jul 28, 2015
Easy walk to lots of sites...Penn Station, Madison Square Gardens, Empire State Building to name a few. It's located in Little Korea so lots of good food right outside your door. Free wifi in the rooms is a nice perk.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 24, 2015
It was a really lovely hotel which was clean and comfortable. It was within walking distance of the Empire State and the rooms were really spacious. However the first night the room we booked wasn't available and we were 'upgraded' to a room with a deluxe bathroom however it only had one double bed instead of the two we needed which meant one of us had to sleep on a sofa bed. We weren't informed of this when we checked in and only noticed when we entered the room so had to go back to reception which wasn't great after a day spent travelling and a delayed flight. The staff were helpful and we were able to have the correct room the next night.