Ratings based on 461 Verified Reviews

3.7 out of 5
81% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Close walking distance

Posted Feb 20, 2017
Pros: Proximity to our granddaughter and ability to walk
Cons: Upgrades in guest rooms would be nice to see
We choose this hotel because it is the closest walking distance when visiting our granddaughter. The lobby area has been remodeled, but it doesn't appear anything has been done with the rooms yet. Floors seemed to be slanted and uneven.
2 out of 5
by A verified traveler

Nice decent hotel but staff is rude

Posted Feb 7, 2017
The hotel was nice nothing bad to say about it but the people at the hotel were very nasty and not friendly at all. Front desk has an attitude and doesn't seem like there working at all. Your in a costumer service position you think they would be friendly and accommodating. Not professional at all. Wouldn't come here again. I reccomend the Wyndham hotel in sunset park it's beautiful and the people are professional and nice.
Comment from Hotel Management
Feb 9, 2017 by Rich M General Manager, Hotel Management
I am sorry you did not enjoy a more memorable experience during your stay. Based on your feedback it seems that management need to emphasize the importance of delivering superior customer service to all our valued guests. Thank you for your feedback. We will use your comments as a training tool to improve service.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2017
I choose this Hotel only as it's close to my cousin home it's expensive comparing to other hotel in New York I recommend it if you only have business around it
Comment from Hotel Management
Feb 8, 2017 by Rich M General Manager, Hotel Management
Thank you for your kind words regarding the hotel and your stay with us. We are glad we offered convenience to your families home.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable Hotel, close to shops and restaurants.

Posted Feb 6, 2017
I always enjoy staying at the Gregory, the staff is friendly and helpful. It's clean, the mattresses could be a bit more comfortable, but overall a pleasant experience. They have a breakfast buffet and and can get a drink at the bar at night or go to the nearby restaurants and bars. Also subway to Manhattan is close by.
Comment from Hotel Management
Feb 8, 2017 by Rich M General Manager, Hotel Management
Thank you for your recent review and for your continued loyalty to the BW Gregory Hotel. We are delighted that our staff and surrounding are positives, we hope to see you again soon,
5 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad

Safest neighborhood to stay

Posted Jan 26, 2017
Pros: Location, staff
Cons: My room was unavailable for early check in..that could improve although the clerk was nice enough to store my luggage while I looked around the area.
Location: Wendy's, macdonalds, pizza places, Arabian food, subway, CENTURY 21, Aldo, Victoria secrets, bars, Outback Steakhouse
I stayed here twice and I'll stay here again! Great staff, clean Hotel, free wifi, free breakfast, awesome location...actually there isn't a better hotel in the vicinity.
Comment from Hotel Management
Jan 27, 2017 by Kenny Scoby-Operations Manager, Hotel Management
Dear Guest, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that your stay was enjoyable! However we do apologize for not being able to accommodate your early check in request. Early check in availability are normally based on the previous nights' occupancy of the room type you are reserved to check into. But we are pleased to hear that our desk agent was able to help accommodate you by storing your luggage. We thank you once again for staying with us and we appreciate your business! We look forward to having you back with us when your travels bring you back to the Bay Ridge Area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad

In the heart of food places,subway and shopping

Posted Jan 26, 2017
Pros: I liked the location, the staff and free breakfast.
Cons: Parking.. there was none.
Location: I walked about two minutes or less to get to the subway. Shopped quite a bit at CENTURY 21 and enjoyed Pizza and Macdonalds nearby.
I enjoyed the helpfulness of the desk clerks and even the cleaning lady when I needed assistance. They were all very friendly and accommodating and the desk clerks were quite efficient.
Comment from Hotel Management
Jan 30, 2017 by Rich M General Manager, Hotel Management
Babooshka, Thank you for your kind comments about the hotel, our staff and location. We are close to many restaurants, affordable shopping along 86th street. Glad you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad

Safest neighborhood to stay

Posted Jan 23, 2017
Pros: Location, staff
Cons: My room was unavailable for early check in..that could improve although the clerk was nice enough to store my luggage while I looked around the area.
Location: Wendy's, macdonalds, pizza places, Arabian food, subway, CENTURY 21, Aldo, Victoria secrets, bars, Outback Steakhouse
I stayed here twice and I'll stay here again! Great staff, clean Hotel, free wifi, free breakfast, awesome location...actually there isn't a better hotel in the vicinity.
Comment from Hotel Management
Jan 30, 2017 by 755gm_brooklyn@snbhotels.com, Hotel Management
Thanks again Babooshka for your great review. It seems like the hotel, our staff and location was a hit with you and we would be happy to have you return. Regards, Rich M General Manager
2 out of 5
by A verified traveler from north africa

Location only

Posted Jan 18, 2017
The only thing good in this hotel is the location n receptionist.
Comment from Hotel Management
Jan 20, 2017 by Best Western Hotels & Resorts, Hotel Management
We are sorry to hear that we did not exceed your expectations while you were with us. We appreciate your feedback and hope that you will give us another chance if you visit the area again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 19, 2016
Clean , nice hotel . Close to stores and subway. Great helpful staff
Comment from Hotel Management
Jan 25, 2017 by Rich M, Hotel Management
Thank you for sharing your comments. We hope it help fellow travelers make their selection.
4 out of 5
by A verified traveler

Posted Oct 30, 2016 on Hotels
It was mostly good but there were no blankets or quilts on the beds and our heat didn't work!