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Reviews of Best Western Jamaica Inn

2.5 out of 5
Best Western Jamaica Inn
8707 Van Wyck Expy, Briarwood, Jamaica, NY

Reviews

7.2

Good

Rating 10 - Excellent. 306 out of 1013 reviews" "
Rating 8 - Good. 307 out of 1013 reviews" "
Rating 6 - Okay. 156 out of 1013 reviews" "
Rating 4 - Poor. 121 out of 1013 reviews" "
Rating 2 - Terrible. 123 out of 1013 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Angie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from rt on Mar 26, 2024
We apologize for not meeting your standard.

2/10 Terrible

Dipikaben

Business traveler, Traveled with family
Disliked: Staff & service, amenities
Front desk was very Rude.
Stayed 2 nights in Mar 2024
Response from rt on Mar 23, 2024
Thank you for your feedback. We apologize on your experience.

6/10 Okay

Qhubekani

Like this place for close proximity to subway station.Easy if going shopping
Stayed 1 night in Mar 2024

8/10 Good

cell

Liked: Cleanliness, staff & service
Paint, just paint the ceiling.
Stayed 1 night in Mar 2024

8/10 Good

Dr. Emmanuel

Liked: Staff & service
They are doing construction
Stayed 2 nights in Mar 2024

2/10 Terrible

Max

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Light in bathroom was motion activated but turned on every hour whenever the elevator reached the floor. Our floor was the “cellar” floor, which you can randomly get with King room bookings. Our window looked up to out of a grate like a prison.
Stayed 1 night in Mar 2024
Response from rt on Mar 17, 2024
Thank you for your feedback. We'll make sure to address your feedback with our team moving forward.

6/10 Okay

Michael

Traveled with family
Liked: Staff & service, amenities
Always room for improvement
Stayed 2 nights in Mar 2024

2/10 Terrible

Edwinr_

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from rt on Mar 14, 2024
We do apologize for any inconvenience you encounter.

10/10 Excellent

James

Traveled with family
Restaurants within walking distance. Room was clean. Front desk service was excellent.
Stayed 1 night in Mar 2024

10/10 Excellent

Ramrattie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here cause of the parking
Stayed 1 night in Mar 2024

8/10 Good

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was very satisfied….considering what I paid for the booking. I had no complaints. The property was nice room very neat/clean my flight got cancelled and so I went in very early like 11am the front desk staff listened to my dilemmas and allowed us to check in 3.5 hours b4 check in hours. Very pleasant day and night there. A little construction was happening next door to our room but was my husband and I were too tired for it to bother us. Recommend
Stayed 1 night in Mar 2024

8/10 Good

Melinda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, quiet, and the staff were friendly.
Stayed 1 night in Feb 2024

2/10 Terrible

khalid, san antonio

Stayed 1 night in Mar 2024

6/10 Okay

Bradley

Liked: Staff & service
OK for the area. Management was very helpful.
Stayed 4 nights in Feb 2024

2/10 Terrible

Kathy

Stayed 1 night in Feb 2024
Response from rt on Mar 25, 2024
we apologize for not exceeding your expectations.

10/10 Excellent

jacques

Stayed 5 nights in Feb 2024

10/10 Excellent

Bratislav

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Danielle

Liked: Cleanliness, staff & service, amenities
Cool spot. Will be back 👍
Stayed 2 nights in Feb 2024

10/10 Excellent

Garnett

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff
Stayed 4 nights in Feb 2024

8/10 Good

Lorenzo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thr location was conveniently located to the airport
Stayed 1 night in Feb 2024

8/10 Good

Georgia

Traveled with family
Liked: Cleanliness, staff & service
Parking available breakfast accommodations good
Stayed 4 nights in Feb 2024

8/10 Good

Youke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

gairy

Liked: Staff & service
Customer service was willing to assist
Stayed 1 night in Feb 2024

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay at this hotel when I’m in Queens
Stayed 1 night in Jan 2024

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient
Stayed 2 nights in Feb 2024

10/10 Excellent

Dion

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2024

10/10 Excellent

Akram

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Jan 2024

4/10 Poor

Dhanwanti

Disliked: Staff & service
I had a horrible check in experience,I was sent to a room with a guest in it already,when I walked in it was smelling high of weed and I paid for non smoking .
Stayed 1 night in Feb 2024
Response from rt on Feb 5, 2024
I do apologize for the incident.

8/10 Good

doteh

Liked: Cleanliness, amenities
Overall it was good excepted the non flexibility on the late check out.
Stayed 4 nights in Jan 2024

6/10 Okay

Brenda

Disliked: Staff & service, amenities, property conditions & facilities
Staff couldn't provide me with a printed receipt - disappointing. Nothing healthy about the breakfasts - only white bread, sweet pastries and juices full of sugar. Appreciated the fitness room.
Stayed 3 nights in Jan 2024
Response from rt on Jan 29, 2024
The receipt should be coming from expedia because you pay them and they pay us.

4/10 Poor

Arthur

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Upon checking in the room. There was wet paint on the bathroom door. Damaged my clothing.
Stayed 1 night in Jan 2024
Response from rt on Jan 26, 2024
we do apologize for your experience.

10/10 Excellent

Candice

Stayed 1 night in Jan 2024

2/10 Terrible

Angel

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run from making a reservation in the western Inn hotel 🏨 Very nosy and lots of construction going on.. NO SLEEP
Response from rt on Jan 26, 2024
We do not have any construction in the hotel. We finished last Saturday January 20.

10/10 Excellent

Zoepa

Stayed 1 night in Jan 2024

10/10 Excellent

Chy

Stayed 1 night in Jan 2024

8/10 Good

Kelvin

Traveled with partner
Stayed 2 nights in Jan 2024

10/10 Excellent

Ziad

Stayed 1 night in Jan 2024

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly

10/10 Excellent

darwin

Stayed 1 night in Jan 2024

4/10 Poor

Sandy

Traveled with partner
Mattress so thin I feel like I’m sleeping on wood. No towels in the room. Had to go down to office to ask for towels . Room and halls stink
Stayed 1 night in Jan 2024
Response from rt on Jan 17, 2024
Thank you for your feedback. We'll be sure to address your feedback with our team moving forward.

2/10 Terrible

Abdul Khaliq, san antonio

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When you thinks getting money by way or other is the right thing to do because you post something in refunds policy yes you maybe can get the money for. The customer whom flight was cancelled d he lost more than the greedy hotel can imagine we as humans we still feel the other pain and suffering so we act as humans and not Machines The question getting money in such Wayne legal but for sure inhumane for sure (it was just 119$ and just few hours after the allowed period just 3 hours ) and they never pick up the phone that night My self my family and all friends I know we will never recommend this hotel for being establishing the greedy bloody business
Stayed 1 night in Jan 2024
Response from rt on Jan 15, 2024
Good morning, please send me a notice of the flight cancelation and I will reverse the charges.

6/10 Okay

Denise

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024

4/10 Poor

Sylvia

Disliked: Cleanliness, staff & service
No water in the rooms. The bathroom was dirty and the towels were old.
Stayed 1 night in Jan 2024
Response from rt on Jan 25, 2024
Thank you for your feedback, We do apologize for the experience. I will share your feedback with our team.

6/10 Okay

Brock

Stayed 1 night in Oct 2023

8/10 Good

Peter

Liked: Staff & service
Rooms were fine… workout room OK… trash bags in stairwell smelled up on our floor
Stayed 1 night in Jan 2024

10/10 Excellent

Cheeneydy, Hempstead

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

zaw, New orleans

Business traveler
Stayed 1 night in Jan 2024

8/10 Good

Liz

Traveled with family
Stayed 1 night in Jan 2024

10/10 Excellent

Douglas

Stayed 1 night in Jan 2024

6/10 Okay

Yves Pascal Stephane

Stayed 2 nights in Dec 2023