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Reviews of Best Western Plus Plaza Hotel

2.5 out of 5
Best Western Plus Plaza Hotel
3934 21st Street, Long Island City, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 449 out of 1001 reviews" "
Rating 8 - Good. 386 out of 1001 reviews" "
Rating 6 - Okay. 101 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast not included and the limited menu was crazy expensive.
Stayed 5 nights in Aug 2023

2/10 Terrible

JUYOUNG

Stayed 2 nights in May 2023

8/10 Good

Raul

Stayed 2 nights in Mar 2023
Response from Front Desk on Mar 10, 2023
Dear Raul,Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all our guests. Come visit us again soon. Best Regards, Best Western Plus Plaza

10/10 Excellent

Meaghan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me start with how amazing the ladies were at check in. The lady with the braids that has the gold twine woven in was so kind and helpful even going outside in the freezing cold to see if I was parked in an okay spot to not get towed. Then getting me into a space on property. They are really close to the F train which got us wherever we needed to go. The room was clean and functional (what more do you need) and the price was perfectly reasonable. The breakfast was good (it was little cut sausage link things (looked like mini kielbasa or something of that nature) instead of the standard continental patties).
Stayed 2 nights in Feb 2023
Response from Front Desk on Feb 7, 2023
Dear Meaghan, Thank you very much for your great review. Our staff is always working hard to improve our services and amenities so that all our guests can have a comfortable and satisfactory stay. We hope that you will come see us again soon so that we can provide another wonderful stay. Best, Best Western Plus Plaza

8/10 Good

Ivan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
NA
Stayed 1 night in Jan 2023
Response from Front Desk on Feb 7, 2023
Dear Ivan, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all our guests. Come visit us again soon. Best Regards, Best Western Plus Plaza

8/10 Good

Rosario

Stayed 2 nights in Feb 2023
Response from Front Desk on Mar 10, 2023
Dear Rosario,Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all our guests. Come visit us again soon. Best Regards, Best Western Plus Plaza

8/10 Good

Sayed

Stayed 4 nights in Jan 2023
Response from Front Desk on Feb 7, 2023
Dear Sayed, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all our guests. Come visit us again soon. Best Regards, Best Western Plus Plaza

8/10 Good

Ethan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seems pretty reasonable and clean inside for the price
Stayed 1 night in Feb 2023
Response from Front Desk on Feb 2, 2023
Dear Ethan,Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all our guests. Come visit us again soon. Best Regards, Best Western Plus Plaza

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was really nice and clean
Stayed 2 nights in Jan 2023
Response from Front Desk on Jan 27, 2023
Dear Samantha, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all our guests. Come visit us again soon. Best Regards, Best Western Plus Plaza

8/10 Good

David, Browns Mills

Stayed 1 night in Jan 2023

10/10 Excellent

Lu

Liked: Cleanliness, staff & service, property conditions & facilities
Great Services
Stayed 2 nights in Jan 2023
Response from Front Desk on Jan 25, 2023
Dear Lu, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all our guests. Come visit us again soon. Best Regards, Best Western Plus Plaza

6/10 Okay

Alberto

Traveled with partner
Liked: Cleanliness
I didn't like the area, felted not too safe. Specifically at night and even during the day.
Response from Front Desk on Jan 23, 2023
Dear Alberto, We apologize that you did not enjoy a satisfactory stay with us. We completely understand your hesitation towards the area and we can assure you of the safety of our location. We hope that as our neighborhood is vastly improving you will be more inclined to stay with us again. Best Regards, Best Western Plus Plaza

8/10 Good

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service staff was friendly and helpful. The hotel itself is in good condition, and very clean. Great place!
Response from Font Desk on Jan 23, 2023
Dear Guest, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all our guests. Come visit us again soon. Best Regards, Best Western Plus Plaza

10/10 Excellent

Alvenia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay.
Stayed 2 nights in Jan 2023
Response from Front Desk on Jan 17, 2023
Dear Alvenia, Thank you for such a wonderful review. It is extremely important that all our guests have a comfortable and satisfactory stay. We hope that future guests find your review very helpful in choosing their next great accommodations. Come visit us again soon! Best Regards, Best Western Plus Plaza

8/10 Good

Sanjay

Liked: Staff & service, amenities, property conditions & facilities

8/10 Good

Isabelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place but parking is not easily accessible
Response from Front Desk on Jan 9, 2023
Dear Isabelle, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all our guests. Come visit us again soon. Best Regards, Best Western Plus Plaza

10/10 Excellent

LOUIS, GATINEAU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jan 2023
Response from Front Desk on Jan 9, 2023
Dear Louis, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all our guests. Come visit us again soon. Best Regards, Best Western Plus Plaza

6/10 Okay

Saki

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities
Response from Front Desk on Jan 9, 2023
Dear Daniel, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all our guests. Come visit us again soon. Best Regards, Best Western Plus Plaza

8/10 Good

Kateryna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view from window, good cleaning. But breakfast is very early and not varied
Response from Front Desk on Jan 9, 2023
Dear Kateryna, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay!Sincerely, Best Western Plus Plaza

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jj
Stayed 2 nights in Dec 2022
Response from Front Desk on Jan 9, 2023
Dear Ricardo, Thank you very much for your great review. Our staff is always working hard to improve our services and amenities so that all our guests can have a comfortable and satisfactory stay. We hope that you will come see us again soon so that we can provide another wonderful stay. Best, Best Western Plus Plaza

10/10 Excellent

Yuen Kit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Bin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
员工普遍素质不错，环境也挺好的。
Stayed 1 night in Dec 2022
Response from Best Regards, Best Western Plus Plaza on Dec 26, 2022
Dear Bin, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all our guests. Come visit us again soon.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed that I couldn't get my money back from literally a 1 night stay due to a family emergency. I understand policies but have some grace. Hotels.com tried to help me but they didnt have any luck dealing with Best Western
Stayed 1 night in Dec 2022
Response from BW Staff on Dec 23, 2022
Dear Guest,We apologize that you did not enjoy a satisfactory stay with us. Your review is very important for us to understand where we need to make the improvements.

8/10 Good

Eren

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the queen bridge Metro station making it easy to get into Manhattan very easy
Response from Best Regards, Best Western Plus Plaza on Dec 5, 2022
Dear Guest, Thank you for such a wonderful review. It is extremely important that all our guests have a comfortable and satisfactory stay. We hope that future guests find your review very helpful in choosing their next great accommodations. Come visit us again soon!

8/10 Good

Jonathan

6/10 Okay

MARIA

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Good but parking lot is a bit of a catch
To be honest, I know it was only 2 nights, but the room was so small for 2 double beds that you could barely walk to the bathroom, we had to put the bed right up against the window. And the bed was strange, the middle was lower, leaving it in a position that was not very comfortable. The breakfast was wonderful, great for those who will walk a lot. And what I was most upset about was the parking, which on the site doesn't say anything about having to reserve in advance, and after 8 hours on the road, it was frustrating to have to leave in the middle of the night to look for parking outside the hotel. But I would not say that the hotel is bad, it just needs a little more attention to the guests and parking information to avoid this situation.
Stayed 2 nights in Nov 2022
Response from Sincerely, Best Western Plus Plaza on Dec 5, 2022
Dear Guest, Thank you for taking the time out to write about your experience. We apologize that your stay was not satisfactory, and we hope that as we improve our overall services and amenities you and all future guests will enjoy their stay much more.

8/10 Good

Francois

Stayed 4 nights in Nov 2022

10/10 Excellent

Zoe

Stayed 1 night in Nov 2022

10/10 Excellent

Linsay

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The hotel was super clean. The staff were very friendly.
Stayed 4 nights in Nov 2022
Response from Front Desk on Nov 16, 2022
Dear Linsay, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all our guests. Come visit us again soon. Best Regards, Best Western Plus Plaza

8/10 Good

Kalyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect for the cost concerned traveler. It’s usually half the cost of hotels in Manhattan, and being only a 15 minute subway ride into midtown makes it a great location. Front desk was courteous and helpful. Breakfast was good! Complete with scrambled eggs, hard boiled eggs, bacon, pancakes, a yogurt parfait bar, bagels, danishes, and cereal. Our room was small but it worked just fine. I’d stay here again for sure!
Stayed 2 nights in Nov 2022
Response from Front Desk on Nov 15, 2022
Dear Kalyn, Thank you for such a wonderful review. It is extremely important that all our guests have a comfortable and satisfactory stay. We hope that future guests find your review very helpful in choosing their next great accommodations. Come visit us again soon! Best Regards, Best Western Plus Plaza

10/10 Excellent

Karen

Stayed 6 nights in Nov 2022
Response from Front Desk on Nov 16, 2022
Dear Karen, Thank you for such a wonderful review. It is extremely important that all our guests have a comfortable and satisfactory stay. We hope that future guests find your review very helpful in choosing their next great accommodations. Come visit us again soon! Best Regards, Best Western Plus Plaza

2/10 Terrible

Edgar, Panama

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La primera habitación que nos asignaron olía mal, tenía una sábana manchada, muebles viejos, y varias paredes sucias. Luego de reclamar por esto, nos cambiaron para otra habitación similar que se encontraba al lado de una máquina de hielo (que no nos dejó dormir). Las fotos que se muestran en Expedia no te permiten apreciar que el hotel se encuentra en un sitio que no consideramos seguro (frente a un edificio abandonado y con grafitis); tema que se puede constatar a través del Google Earth. El lugar donde se sirve el desayuno es muy pequeño para la cantidad de huéspedes que pueden alojar; por lo que varios de ellos se quedan de pie, esperando un tiempo hasta que se desocupe un asiento.
Stayed 3 nights in Nov 2022
Response from Front Desk on Nov 15, 2022
Dear Edgar,Thank you for taking the time to write a review regarding your recent stay with us. We would like to apologize for not providing an exceptional experience for you during your stay. Your comments are important to us and will help us to implement changes necessary to make your next stay a better one.Warmest regardsBest Western Plus Plaza

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place, very comfortable and convenient. The breakfast includes scrambled eggs, a variety of breads, bacon or sausage, yogurts with your choice of toppings, etc. Best hotel breakfast I’ve had in years. The subway is just two blocks away.
Stayed 1 night in Nov 2022
Response from Front Desk on Nov 14, 2022
Dear Kay, Thank you for such a wonderful review. It is extremely important that all our guests have a comfortable and satisfactory stay. We hope that future guests find your review very helpful in choosing their next great accommodations. Come visit us again soon! Best Regards, Best Western Plus Plaza

10/10 Excellent

Estefania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best choice for people visiting the city. The most comfortable bed and pillows ever. The staff is wonderful and the dining hall had many options for breakfast. Again, the most comfortable king bed!
Response from Front Desk on Nov 9, 2022
Dear Estefania, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay!Sincerely, Best Western Plus Plaza

6/10 Okay

Richard

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Close to Manhattan. Breakfast included. Accessible via public transportation, all a plus. Neighborhood, not so great. very old and beat-up furniture in my hotel room.
Response from Front Desk on Nov 9, 2022
Dear Richard We apologize that you did not enjoy a satisfactory stay with us. We completely understand your hesitation towards the area and we can assure you of the safety of our location. We hope that as our neighborhood is vastly improving you will be more inclined to stay with us again. Best Regards, Best Western Plus Plaza

8/10 Good

KoteswaraRao

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2022
Response from Best Regards, Best Western Plus Plaza on Oct 31, 2022
Dear KoteswaraRao, Thank you for such a wonderful review. It is extremely important that all our guests have a comfortable and satisfactory stay. We hope that future guests find your review very helpful in choosing their next great accommodations. Come visit us again soon!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The hotel was comfortable, the staff were friendly and helpful. Overall the place was clean but did look a little worn. The breakfast was good but the dining rooms are on the small side so ended up taking the food back to our rooms to eat. The location is good and close to a subway station that takes you right into the heart of New York.
Stayed 4 nights in Oct 2022
Response from Front Desk on Oct 17, 2022
Dear Guest, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all our guests. Come visit us again soon. Best Regards, Best Western Plus Plaza

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Front Desk on Oct 12, 2022
Dear Ashish, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay!Sincerely, Best Western Plus Plaza

2/10 Terrible

Mark

Traveled with partner
Disliked: Amenities, property conditions & facilities
The window was jammed open, the door to the room did not close up, it was noisy and the chair I sat upon collapsed, all in the first five minutes!
Stayed 3 nights in Oct 2022
Response from Steffi on Oct 12, 2022
Dear Mark, We are extremely disheartened that you did not enjoy your stay with us. Our team is constantly improving our services and facilities. Your review is very important for us to understand where we need to make the most improvements. We hope that you will come back to stay with us so that we can provide you an exceptional stay. Best Regards, StephanieBest Western Plus Plaza

8/10 Good

Julien

Stayed 6 nights in Sep 2022

10/10 Excellent

MD. Ilias

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staffs and services
Stayed 2 nights in Sep 2022
Response from Front Desk on Sep 30, 2022
Dear llias,Thank you for taking the time to write such a nice review regarding your stay at our hotel. Your comments are very important to us and helps us to continue to provide excellent customer service to our guests. We hope you will continue to use Best Western Plaza for all your hospitality needs.Warmest regards,Best Western Plus Plaza

10/10 Excellent

Josh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel in the area. Surroundings are a little rough.
Stayed 3 nights in Sep 2022
Response from Front Desk on Sep 19, 2022
Dear Josh, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all our guests. Come visit us again soon. Best Regards, Best Western Plus Plaza

8/10 Good

Vincent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the subway station
Stayed 8 nights in Sep 2022
Response from Front Desk on Sep 12, 2022
Dear Vincent, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all our guests. Come visit us again soon. Best Regards, Best Western Plus Plaza

8/10 Good

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Best Western. The room came with complimentary WiFi, breakfast, and everything was very clean.
Stayed 3 nights in Sep 2022
Response from Front Desk on Sep 12, 2022
Dear Patricia, Thank you for such a wonderful review. It is extremely important that all our guests have a comfortable and satisfactory stay. We hope that future guests find your review very helpful in choosing their next great accommodations. Come visit us again soon! Best Regards, Best Western Plus Plaza

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Nice people, dirty floors
The customer service was good, and the breakfast was fine. The bed seemed clean, but the floor of the room was filthy. There was limited parking on-site, so we had to park at a lot a couple of blocks away the first night.
Stayed 3 nights in Sep 2022
Response from Front Desk on Sep 12, 2022
Dear Guest, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all our guests. Come visit us again soon. Best Regards, Best Western Plus Plaza

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything-staff, breakfast, wi-fi, proximity to subway- was great. The neighborhood is shabby but felt safe.
Stayed 4 nights in Aug 2022
Response from Front Desk on Sep 12, 2022
Dear Claudia, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay!Sincerely, Best Western Plus Plaza

8/10 Good

Kenneth

Stayed 3 nights in Jul 2022

8/10 Good

William, Sheffield

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We've stayed here several times since 2011. We feel kinda loyal to the place. Sure, the surroundings ain't great. But we don't need the area to be Times Square! We just need a reliable place. Actually, we don't mind the area. We walk up to a fabulous diner called the Bel Aire in Astoria. I strongly recommend a visit. The reason we originally chose this place other than price, was the fact that you're a couple of stops from Central Park which my kids adored (still do). There's also the beautiful Roosevelt Island one stop on the F train. Awesome place for running or a stroll. Superb views of Manhattan!
Stayed 2 nights in Jul 2022
Response from Front Desk on Sep 1, 2022
Dear William, Thank you for such a wonderful review. It is extremely important that all our guests have a comfortable and satisfactory stay. We hope that future guests find your review very helpful in choosing their next great accommodations. Come visit us again soon! Best Regards, Best Western Plus Plaza