Ratings based on 3,063 Verified Reviews

4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Spacious room

Posted Aug 22, 2017
Cons: The hotel offers discounted parking ($35 per 24 hours). It will be great if optional valet parking service (with a fee) is offered
Exceed our expectation. The hotel has a lounge/kitchen with free coffee 24/7.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2017
Nice and comfy room😍 Stuff very nice and the view in my room was amazing😃
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel. good location

Posted Aug 21, 2017
Pros: Location, quality of accommodation
Cons: More space in breakfast area
Decent location, access to all main sites. Impressive sized room with good facilities. Staff all friendly. Breakfast area is small, but the food on offer serves a purpose and it's handy having the option on hand. Definitely recommend
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham, UK

Central location but some cons about the room!

Posted Aug 16, 2017
My partner and I stayed at this hotel for 7 nights. It was a pleasant experience, the staff were helpful and the bedroom itself was of a good size. We mainly saw other couples and older families staying at this hotel. Breakfast was described as 'light', which including a selection of bagels, croissants, muffins and doughnuts with complimentary Starbucks coffee and/or other drinks. The hotel room was modern, but the AC was old and made quite a lot of noise when it was on. The ceiling had also not been updated, nor had the bathroom. If you don't mind a bath shower, then you're in luck. However, I was under the assumption, from photos, that this would contain a proper shower but it didn't. There also wasn't a mini fridge in a room which meant our drinks were always warm - this was a massive negative for us! However, amazing location, the room itself was nice and I would recommend this hotel to a friend (if they're not as picky as me!)
Comment from Hotel Management
Aug 20, 2017 by Scott Walker, General Manager, Hotel Management
Hi Pav, Thank you for taking the time to share your feedback with us. We are glad you enjoyed your stay with us. Our rooms were last renovated in January with new furniture put in just a week ago. We used to be an office building converted into a hotel and our slowly but steadily updating our hotel look with full renovations to take place within 12-18 months which will take us from a 3 1/2 star to 4 star hotel. Mini-fridges can be requested at an additional cost of $10 per night but are also in the process of having one in each guest room free of charge. We appreciate your business and hope to see you again in the near future. Have a great day!
5 out of 5
Recommended
for Families
by A verified traveler

Excellent hotel for family 5 day trip

Posted Jul 24, 2017
Cons: Would not recommend the planet Hollywood as this is a tired location now and not great service.
Location: Shakeshak was fantastic and the best burger ever. Service was excellent. Bubba Gump restaurant excellent.
This was very pleasant and a really spacious hotel for a family of 4 with teenagers. Empire State Building view fantastic from our room, would highly recommend,
Comment from Hotel Management
Jul 30, 2017 by Scott Walker, General Manager, Hotel Management
Hi, Thank you for sharing your feedback with us. We are happy to hear you enjoyed your stay with us and appreciate your business. We hope to see you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Sweet little boutique

Posted Jul 24, 2017
Tucked into the street so you might miss it...but don't. An easy walk to Macy's and even Times Squate. Staff is very helpful. Bed was comfy. I appreciated the bagels for breakfast.
Comment from Hotel Management
Jul 24, 2017 by Scott Walker, General Manager, Hotel Management
Thanks so much for taking the time to share your comments. Glad to hear you enjoyed your stay with us. We appreciate your business very much and hope to see you again soon. Have a fantastic day!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted Jul 20, 2017
We enjoyed staying at the Broadway Plaza hotel. It has a great location. It was easy to get to the places we wanted to see in Manhattan. Close to many restaurants. We walked several days to Madison Square Park, it is very nice. Our room was very nice. The only problem was we only had one chair and no table in our room. After a couple we requested and received a second chair. We liked the continental breakfast. Overall the hotel was very nice.
Comment from Hotel Management
Jul 22, 2017 by Scott Walker, General Manager, Hotel Management
Hi, Thank you for taking the time to share your feedback with us. We are glad to hear you enjoyed your stay with us and took advantage of our central location. We appreciate your business and hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with a great view of Empire State Build

Posted Jul 19, 2017
Great stay at reasonably priced on Broadway. Close to subways and within walking distance from Time Square and other attractions in heart of NY.
Comment from Hotel Management
Jul 22, 2017 by Scott Walker, General Manager, Hotel Management
Hi, Thank you for sharing your feedback. We are glad to hear you enjoyed your stay with us and appreciate your business. Have a great day!
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Clean, spacious room

Posted Jul 19, 2017
The hotel staff was friendly and offered to store bags prior to check in and post check out. The corner room we received was very spacious and clean and was even ready prior to official check in time. The decor is modern and the room is as described. They also offered free wifi and complimentary breakfast pastries and fruit. Complimentary freshly brewed coffee was available 24/7 in the lounge area. Overall, great experience and would stay again!
Comment from Hotel Management
Jul 22, 2017 by Scott Walker, General Manager, Hotel Management
Hi Jam, Thank you for taking the time to share your feedback. We are always happy to hear when our guests appreciate our service and are glad to hear you enjoyed your stay with us. We hope to see you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2017
Great hotel. Excellent location. Would stay there again.
Comment from Hotel Management
Jul 22, 2017 by Scott Walker, General Manager, Hotel Management
Hi, Thank you so much for the great comments. We are glad to hear you enjoyed your stay with us and hope to see you again in the near future. Have a great day!