Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free WiFi

Reviews of Candlewood Suites New York City-Times Square, an IHG Hotel

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 366 out of 1005 reviews" "
Rating 8 - Good. 380 out of 1005 reviews" "
Rating 6 - Okay. 119 out of 1005 reviews" "
Rating 4 - Poor. 68 out of 1005 reviews" "
Rating 2 - Terrible. 72 out of 1005 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Elaine

Traveled with family
Liked: Staff & service
Great location . Round the corner from 42nd street subway also lots of places to eat & drink . Room was a little dated but clean and very comfortable. No housekeeping unless you stay for over 7 nights ( never heard that one before ) Also hidden charges that were not mentioned when booking with Expedia
Stayed 6 nights in Apr 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my husband were celebrating our anniversary away from the kids and this hotel was perfect it has a kitchenette I cooked the first night but honestly there is so many restaurants around that we ate out most of the time. The room was clean the hotel was quiet and service was good. The only con was that in the same street there is a few major hotels and one that looked like a shelter so the street always haves movement outside but for the most part I felt very safe and I loved that we were so close to timesquare. I will definitely be staying here again.
Stayed 2 nights in Apr 2024
Response from Area General Manager on Apr 16, 2024
Dear Jennifer, Our team here wishes the beautiful couple a Happy Wedding Anniversary. We are pleased that you chose Candlewood Suites New York City-Times Square for this special occasion. We are delighted we exceeded your expectations and helped to make your visit memorable with our room amenities. We are happy to read how glad you were with our comfortable and well-maintained rooms, as well as our location close to Times Square and with many restaurants nearby. Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at our hotel, and we hope to welcome you back soon for another enjoyable visit.Warmest regards,Laurie MiskoArea General Manager

8/10 Good

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a Queen suite for 2 nights. PROS: good location, nice staff, comfortable bed, no bed bugs, clean room and towels, large TV, nice stocked kitchenette, updated sink, Dove brand toiletries, free washer/dryer in the basement. Welcome waters and chips was a nice touch. CONS: unreliable door keys, bad odor when the heat turned on (AC was ok), they ran out of coffee for the rooms (still had coffee at the lobby), homeless people and filthy street when walking towards 9th Ave (towards 8th Ave was not an issue). Don’t expect a view out of the window.
Stayed 2 nights in Apr 2024
Response from Area General Manager on Apr 14, 2024
Dear Kristina, Thank you for your review of the Candlewood Suites New York City-Times Square. Although you enjoyed your stay and liked our location, comfortable beds, and in-room amenities, we regret not meeting every expectation. We apologize for the inconvenience caused to you due to our door keys, odor in the room, and concerns about the surrounding area outside the hotel. Your feedback is valuable and allows us to address areas that could have made your stay more enjoyable. Your review will be discussed with our associates, as our focus is on providing exceptional guest experiences. We appreciate your comments and hope to have another opportunity to welcome you again soon.Warmest regards,Laurie MiskoArea General Manager

8/10 Good

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is great. It is a relatively small one but typical for NYC. The room had a kitchenette that was a plus for our stay. It had everything we needed for the most part.
Stayed 4 nights in Mar 2024
Response from Kenny Scoby on Apr 4, 2024
Dear Olga,Thank you for taking the time to share feedback of your stay at the Candlewood Suites-Times Square. We are pleased to hear that you enjoyed your experience with us, and we will most certainly share your recent experience with our team. Also, by telling us what you liked about your stay as well as how we can improve, you are helping us to provide superior service to our guests. We thank you again for choosing the Candlewood Suites-Times Square!

2/10 Terrible

Frank, Decatur

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The wifi was out for the last three days of my trip. I asked if they would reduce the resort fee and the response was curt and unprofessional. I will not be returning.
Stayed 6 nights in Mar 2024
Response from Area General Manager on Apr 4, 2024
Dear Frank, Thank you for sharing the specifics of your stay with us. We apologize for the difficulties you experienced connecting to the internet and for the inconvenience this caused. We all rely on our devices to stay connected, so we can certainly understand your frustration. We value your feedback as we are always striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Warmest regards,Laurie MiskoArea General Manager

10/10 Excellent

Vladimir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was expected experience. Thank you
Stayed 1 night in Mar 2024
Response from LMP- Manager on Apr 2, 2024
Vladimir,Thank you so much for leaving us your recent stay feedback. We appreciate your comments and are glad you had a great experience.

8/10 Good

susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean affordable hotel with kitchen in the room,
Stayed 3 nights in Mar 2024
Response from Kenny Scoby on Apr 1, 2024
Dear SusanThank you for taking the time to share feedback of your stay at the Candlewood Suites-Times Square. We are pleased to hear that you enjoyed your experience with us and we will most certainly share your recent experience with our team. Also, by telling us what you liked about your stay as well as how we can improve, you are helping us to provide superior service to our guests. We thank you again for choosing the Candlewood Suites-Times Square and we hope to see you when your travels bring you back to NYC!Sincerely,Kenny ScobyAssistant General Manager

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and incredibly accommodating. We felt very safe and appreciated as a customer.
Stayed 3 nights in Mar 2024
Response from LMP- Manager on Mar 30, 2024
Lindsay,Thank you so much for your recent stay revie! I am glad you had an wonderful experience and that our staff was accommodating.

10/10 Excellent

Danielle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. I loved having the kitchen option. I plan to stay again in the future.
Stayed 3 nights in Mar 2024
Response from Area General Manager on Mar 26, 2024
Dear Danielle, Thank you for choosing the Candlewood Suites New York City-Times Square for your visit to our city and for sharing your review. It is great to hear that you had an enjoyable stay and our kitchenette was perfect for your needs! We truly appreciate your positive feedback and are honored that you plan to stay with us again. We look forward to welcoming you back and ensuring your next stay is as enjoyable as the last.Warmest regards,Laurie MiskoArea General Manager

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Good value reasonably priced.
Stayed 3 nights in Mar 2024
Response from Area General Manager on Mar 26, 2024
Dear Jeffrey, Thank you for reviewing your recent visit to Candlewood Suites New York City-Times Square. It is lovely knowing that you found our hotel reasonable. We are thrilled you enjoyed your stay, and your comments were a pleasure to read. Please come back and visit us soon!Warmest regards,Laurie MiskoArea General Manager

10/10 Excellent

Mitch

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located in Midtown Manhattan, close to Times Square and the Metro. Room was well equipped and hotel staff were very friendly and professional.
Stayed 5 nights in Mar 2024
Response from Area General Manager on Mar 25, 2024
Dear Mitch, Thank you for staying at Candlewood Suites New York City-Times Square and for your excellent review! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We are glad you thoroughly enjoyed your stay with us and liked our excellent location close to Times Square and the Metro, well-equipped rooms, and friendly service. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Warmest regards,Laurie MiskoArea General Manager

2/10 Terrible

Kenny, New York

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 7 nights in Mar 2024
Response from Area General Manager on Mar 24, 2024
Dear Kenny, Thank you for staying with us and sharing your feedback. Exceptional service for every guest is our highest priority; therefore, we apologize that you had an unsatisfactory experience and regret any cleanliness issues you encountered. We have shared your feedback with our housekeeping team and appreciate your patience. We value you as a guest and hope that we have the opportunity to welcome you again in the future.Warmest regards,Laurie MiskoArea General Manager

8/10 Good

Vivian

Stayed 3 nights in Mar 2024
Response from Area General Manager on Apr 11, 2024
Dear Vivian, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to hear that you had a great experience at Candlewood Suites New York City-Times Square. We look forward to welcoming you back on your next visit!Warmest regards,Laurie MiskoArea General Manager

10/10 Excellent

Chantel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ughratdar on Mar 22, 2024
We appreciate you taking the time to share your experience with us, wish we see you sooner again.

10/10 Excellent

Andre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice and the room seemed newly renovated and very pleasant to stay there. 39th Street near 9th Ave does have some homeless people and construction occurring. Nothing dangerous, just a bit unsettling - but that's NYC in some places.
Stayed 2 nights in Mar 2024
Response from Area General Manager on Mar 21, 2024
Dear Andre, It is lovely to hear how much you enjoyed your Candlewood Suites New York City-Times Square stay. We're particularly pleased that you liked your room. We have noted your feedback about the location and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope to welcome you back shortly!Warmest regards,Laurie MiskoArea General Manager

8/10 Good

donald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Staff seemed nice. Check in process pretty easy. Not bad overall.
Stayed 4 nights in Mar 2024
Response from LMP- Manager on Mar 18, 2024
Thank you for past stay review! We greatly appreciate you for taking the time to let us know you had a great stay,

8/10 Good

KENNETH, SOUTH SAN FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Area General Manager on Mar 17, 2024
Dear KENNETH, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at Candlewood Suites New York City-Times Square and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Warmest regards,Laurie MiskoArea General Manager

10/10 Excellent

May

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff in clean, safe, quiet hotel; central to transportation, Broadway, Times Square and lots of dining options.
Stayed 3 nights in Mar 2024
Response from Area General Manager on Mar 15, 2024
Dear May, Thank you for your glowing review of Candlewood Suites New York City-Times Square! We're thrilled to hear that you enjoyed our friendly and helpful staff, clean and safe accommodations, and convenient location. Your satisfaction is our priority, and we hope we have the chance to welcome you back in the near future!Warmest regards,Laurie MiskoArea General Manager

8/10 Good

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Area General Manager on Mar 15, 2024
Dear Melody, Thank you for choosing Candlewood Suites New York City-Times Square. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warmest regards,Laurie MiskoArea General Manager

10/10 Excellent

Bam

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good♥️♥️💯💯
Stayed 2 nights in Mar 2024
Response from LMP- Manager on Mar 14, 2024
Bam,Thank you so much for leaving us your recent stay feedback and rating. We are absolutely glad everything was good during your stay with us. W hope to have you stay with us again in a future visit to NYC.

8/10 Good

Wilmine

Liked: Cleanliness, property conditions & facilities
Property was overbooked so did not get the room that I originally paid for and the young lady that check me in was rude but everyone else we encounter was very nice. Hotel was in a great location, walking distance to restaurants and subway station. Had a great time overall
Stayed 3 nights in Mar 2024
Response from Area General Manager on Mar 28, 2024
Dear Wilmine, Thank you for reviewing Candlewood Suites New York City-Times Square and for pointing out our convenient location. We are pleased that you enjoyed your overall stay; however, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability. It was our pleasure hosting you, and we hope you will return and stay with us again.Warmest regards,Laurie MiskoArea General Manager

8/10 Good

Abdullah Al

Stayed 7 nights in Feb 2024
Response from Kenny Scoby on Apr 1, 2024
Dear AbdullahThank you for taking the time to share feedback of your stay at the Candlewood Suites-Times Square. We are pleased to hear that you enjoyed your experience with us and we will most certainly share your recent experience with our team. Also, by telling us what you liked about your stay as well as how we can improve, you are helping us to provide superior service to our guests. We thank you again for choosing the Candlewood Suites-Times Square and we hope to see you when your travels bring you back to NYC!Sincerely,Kenny ScobyAssistant General Manager

10/10 Excellent

Thabo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Times Square was just a few steps away, service was exceptional, room was clean and had a great view
Stayed 2 nights in Mar 2024
Response from Area General Manager on Mar 11, 2024
Dear Thabo, Thank you for choosing Candlewood Suites New York City-Times Square! We are delighted you enjoyed our exceptional service and were impressed with your clean room with a fantastic view. Being steps away from Times Square is our guest's favorite, and we are glad it adds to your experience. Your positive feedback is appreciated, and we hope to welcome you back for another wonderful stay.Warmest regards,Laurie MiskoArea General Manager

8/10 Good

Chantel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient and great kitchenette
Stayed 4 nights in Mar 2024
Response from Area General Manager on Mar 11, 2024
Dear Chantel, We are glad you found Candlewood Suites New York City-Times Square convenient, and the kitchenette met your needs! Your positive feedback is appreciated, and we hope you had a delightful experience. Should your travels bring you back to the area, we'd be honored to host you again for another enjoyable stay.Warmest regards,Laurie MiskoArea General Manager

10/10 Excellent

yuval

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 4 nights in Mar 2024
Response from Area General Manager on Mar 9, 2024
Dear yuval, We're thrilled you had a pleasant stay at Candlewood Suites New York City-Times Square! Your satisfaction is our priority, and we're delighted everything met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another wonderful stay soon!Warmest regards,Laurie MiskoArea General Manager

10/10 Excellent

carleigh

Stayed 3 nights in Mar 2024
Response from Area General Manager on Mar 29, 2024
Dear Carleigh, It is wonderful to know you enjoyed everything about your time at Candlewood Suites New York City-Times Square and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Warmest regards,Laurie MiskoArea General Manager

2/10 Terrible

Daniel

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Area General Manager on Mar 2, 2024
Dear Daniel Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Warmest regards,Laurie MiskoArea General Manager

10/10 Excellent

ROXANNE

Liked: Cleanliness, staff & service, property conditions & facilities
I would like to say something about the laundry situation. I'm glad that it is a free service. However, I have never felt stressful just doing the laundry because some of the washers and dryers are not fully functional. and no instructions given which is which can be used.I spent 3 hours in the laudry room for just free shirts and pants. My 2nd experience was one of the staff was loading the hotel's pillowcases and was about to start the washing and I politely asked him if I could use one of the washer since he occupied the two washer at the same time. He oblided however his actions contradicted because he unloaded all the pillow cases in harsh throwing way on the floor. I dont know what his problem but his action was not appropriate. I am completely aware that he was trying to do his washing job and finish all the chores. I felt bad of his action. I didnt ask his name though. I strongly recommend to the management that they have to put specific time for guest laundry time and staff laundry time since we are both sharing same laudry room. or improve their laundry room and let the guest pay for small fee and use that payment for improvement of the room.
Stayed 10 nights in Feb 2024
Response from Area General Manager on Feb 25, 2024
Dear ROXANNE, Thank you for sharing your experience at Candlewood Suites New York City-Times Square. We appreciate your feedback regarding our laundry facilities and apologize for any inconvenience you experienced. Ensuring the functionality of our washers and dryers is a priority, and we will address any issues promptly. Your suggestion regarding designated guest and staff laundry times is noted. We value your input as it helps us enhance the guest experience. Thank you again for bringing this to our attention, and we look forward to welcoming you back so we can provide you with a better experience.Warmest regards,Laurie MiskoArea General Manager

6/10 Okay

joycelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
room not ready upon check in.
Stayed 3 nights in Feb 2024
Response from Area General Manager on Feb 25, 2024
Dear Joycelyn, We appreciate you sharing your feedback regarding your recent stay with us. Prompt and impeccable service is a must, and we are sorry for the delay in getting your accommodations ready for your arrival. We are grateful for your patience and also your constructive feedback. Reviews such as yours are invaluable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back. Warmest regards,Laurie MiskoArea General Manager

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and great staff
Stayed 3 nights in Feb 2024
Response from LMP- Manager on Feb 22, 2024
Eric,Thank you so much we appreciate you for your recent stay review!

8/10 Good

Shareta

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed it
Stayed 3 nights in Feb 2024
Response from LMP- Manager on Feb 22, 2024
Shareta,Thank you for feedback.

10/10 Excellent

Valentina

Liked: Cleanliness
Stayed 6 nights in Feb 2024
Response from Area General Manager on Feb 21, 2024
Dear Valentina, We are thrilled you had an excellent stay at Candlewood Suites New York City-Times Square, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Warmest regards,Laurie MiskoArea General Manager

10/10 Excellent

Manatchaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter needs to go to NYC often for auditions and we have stayed at many hotels in the area. The Candlewood price point is excellent...the service was amazing. She had to travel herself this trip since I got Covid last minute and she had no problems at this hotel at all. It was safe, it was a great location and the employees were wonderful. This is our new go-to hotel.
Stayed 4 nights in Feb 2024
Response from LMP- Manager on Feb 18, 2024
Manatchaya,Thank you for choosing Candlewood Suites again for your return trip to NYC. We are glad everything was as you remembered and expected. We hope you continue to stay with us and we hope you have a wonderful day.

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 9 nights in Dec 2023
Response from Area General Manager on Feb 11, 2024
Dear Eduardo, It was a pleasure having you as our guest at Candlewood Suites New York City-Times Square. Reading your comments absolutely made our team's day! Our location is one of our greatest features, so thank you for pointing that out for future travelers. We hope to welcome you back very soon.Warmest regards,Laurie MiskoArea General Manager

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was superb, Especially Polanco, who kept me informed by text about all policies and the late arrival of my roommate. The rooms were clean and well-stocked. The kitchenette was supplied with all the necessary items for our 2-day stay. Including coffee. All in all, yes, a perfect stay. I plan on making this our regular stay in NYC.
Stayed 2 nights in Feb 2024
Response from LMP- Manager on Feb 5, 2024
James,Thank you so much for your recent stay review! We appreciate your feedback and are glad our staff communicated with you properly. We cant wait to see you again, hope you have an amazing day!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
To much inmigrantes around the property..
Stayed 7 nights in Dec 2023
Response from Area General Manager on Jan 30, 2024
Dear Daniel, We are happy you chose Candlewood Suites New York City-Times Square for your recent visit to the city. We're committed to providing a welcoming environment for all guests, and we hope your stay was comfortable. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Warmest regards,Laurie MiskoArea General Manager

8/10 Good

cecil

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location, amenities, cost
Stayed 1 night in Jan 2024
Response from Area General Manager on Jan 23, 2024
Dear Cecil, It is a pleasure to read your fantastic review of the Candlewood Suites New York City-Times Square. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice whenever you visit New York City.Warmest regards,Laurie MiskoArea General Manager

8/10 Good

cecil

Liked: Staff & service, property conditions & facilities
Price, location and product offering
Stayed 4 nights in Jan 2024
Response from LMP- Manager on Jan 23, 2024
Thank you for your rating and review! We appreciate you.

8/10 Good

cecil

Liked: Cleanliness, amenities, property conditions & facilities
Proximity to all places
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 21, 2024
Dear cecil, Thank you for highlighting the convenient location of Candlewood Suites New York City-Times Square. We're pleased you enjoyed the proximity to various places during your stay. Your positive feedback is much appreciated, and we look forward to welcoming you back for another enjoyable experience in the heart of the city!Warmest regards,Laurie MiskoGeneral Manager

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful and friendly 24 hour free coffee, tea and hot chocolate In room kitchen well appointed Mattress was great and best sheets, super soft Convenient to Times Square, Broadway, Javits and great restaurants It’s NYC, so rooms are always smaller but it was big enough for a couple for 10 days
Stayed 9 nights in Jan 2024
Response from General Manager on Jan 21, 2024
Dear Laura, We're delighted to hear about your positive experience at Candlewood Suites New York City-Times Square! It's fantastic that you found our staff helpful and friendly. We're pleased you enjoyed the well-appointed in-room kitchen, great mattress, and super soft sheets. The convenient location near Times Square, Broadway, Javits, and restaurants adds to the overall positive experience. Thank you for choosing us!Warmest regards,Laurie MiskoGeneral Manager

8/10 Good

Genoveva

Stayed 4 nights in Dec 2023
Response from General Manager on Jan 15, 2024
Dear Genoveva, We are thrilled you had an excellent stay at Candlewood Suites New York City-Times Square, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Warmest regards,Laurie MiskoGeneral Manager

10/10 Excellent

MIHAELA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place!
Stayed 6 nights in Jan 2024
Response from Area General Manager on Feb 24, 2024
Dear MIHAELA, Thank you for staying at Candlewood Suites New York City-Times Square and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Warmest regards,Laurie MiskoArea General Manager

10/10 Excellent

Alexis Dionicio Vazquez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time in New York City, and we decided to come at the craziest time of the year. However, I’m glad we chose this hotel to stay at. Walking distance from Times Square and the Port Authority bus terminal where we could catch the subway and buses back to the airport. Despite the hectic area, the hotel was safe and convenient and affordable for the time of the year.
Stayed 6 nights in Dec 2023
Response from General Manager on Jan 6, 2024
Dear Alexis Dionicio Vazquez, We're delighted you chose Candlewood Suites New York City-Times Square for your first New York City experience! Your positive feedback about our convenient location is much appreciated. We're thrilled to hear you felt safe and found us affordable. Thank you again for your comments, and we look forward to welcoming you on your next visit.Warmest regards,Laurie MiskoGeneral Manager

10/10 Excellent

Connie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Dec 2023
Response from LMP- Manager on Dec 29, 2023
Connie,Thank you o much for your 5/5 rating! We strive to make every stay as comfortable as possible and we are glad this was the case for you. May you have a wonderful rest of your 2023

8/10 Good

Andi

Business traveler
Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from Area General Manager on Jan 31, 2024
Dear Andi, We are pleased to receive your generous rating for Candlewood Suites New York City-Times Square. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Warmest regards,Laurie MiskoArea General Manager

10/10 Excellent

Annette

Stayed 3 nights in Dec 2023
Response from General Manager on Jan 14, 2024
Dear Annette, We are thrilled you had an excellent stay at Candlewood Suites New York City-Times Square, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Warmest regards,Laurie MiskoGeneral Manager

8/10 Good

Deanna, Denver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staffing was great. 1 elevator was down so it took some time to get a elevator
Stayed 4 nights in Oct 2023
Response from General Manager on Dec 24, 2023
Dear Deanna, Thank you for being our guest at Candlewood Suites New York City-Times Square. We get great feedback on our location, and we are happy this made your stay even more enjoyable. It is lovely to know that your interactions with our staff have been exceptional. We will certainly share your words of appreciation with them. However, we do apologize for the issues you had with our elevators. We understand your frustration and sincerely regret the temporary inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. We hope to see you again soon. Warmest regards,Laurie MiskoGeneral Manager

10/10 Excellent

daniel l, Metairie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Candlewood suites was situated nicely for me. It was just below the theatre district, and just above mid town Macy’s/Penn Station. Therefore we could bounce back & forth from Times Square to Herald Square, and the room was huge. Dan from N.O.
Stayed 6 nights in Dec 2023
Response from General Manager on Dec 23, 2023
Dear Daniel l, Thank you for being our guest at Candlewood Suites New York City-Times Square. We get great feedback on our location, and we are happy this made your stay even more enjoyable. We are delighted that you loved your spacious room. Our top priority is your comfort, so it is nice to know we exceeded your expectations. We loved having you as our guest and hope to see you soon.Warmest regards,Laurie MiskoGeneral Manager

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great place to stay
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 20, 2023
Dear Rachel, It is a pleasure to read your fantastic review of the Candlewood Suites New York City-Times Square. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice whenever you visit New York City.Warmest regards,Laurie MiskoGeneral Manager

6/10 Okay

Leo J.

Disliked: Staff & service
never again here
it turns out this is an extended stay hotel and they do not do daily maid service. we were there 6 days and only had our room cleaned once. we had to ask several times for towels.
Stayed 6 nights in Dec 2023
Response from General Manager on Dec 20, 2023
Dear Leo J., Thank you for being so specific in evaluating our hotel. We apologize for the housekeeping issues with your room. Our hotel's cleanliness is a crucial priority, so we regret that this was your experience. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the New York City area.Warmest regards,Laurie MiskoGeneral Manager