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Reviews of Blue Angel Hotel NYC

3 out of 5
Blue Angel Hotel NYC
152 East, 55th Street, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 444 out of 867 reviews" "
Rating 8 - Good. 312 out of 867 reviews" "
Rating 6 - Okay. 67 out of 867 reviews" "
Rating 4 - Poor. 26 out of 867 reviews" "
Rating 2 - Terrible. 18 out of 867 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Camille A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very cordial and helpful. Room was clean and bed was comfortable. I felt safe and well attended to. The location is perfect for my dr. appointments. I would stay again
Stayed 1 night in May 2023
Response from Customer Service. on May 3, 2023
Dear Ms. Camille! We do appreciate your time to send us a review of your stay in our HOTEL. We are glad you had enjoyed you stay with us. We hope to see you again soon!

4/10 Poor

Hugh

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There's a hidden 'resort fee' when you check in. Our room was leaking brown water from the ceiling of the bathroom.
Stayed 3 nights in Mar 2023
Response from Customer Service on Apr 3, 2023
Dear Mr. Hugh!We do appreciate your time to send us a review of your stay in our HOTEL. We feel sorry that you had to experience the issue in your room, unfortunately the condensation from the A/C in the above room provoked the leak that we were abler to fix it.About the 'resort fee', as you had mentioned...it's not a hidden fee, when you ae booking reservation online and on your confirmation letter from Expedia/Hotels.com...it is informed that the Hotel will charge the 'destination fee' at the check in.Once again, we do apologize for the inconvenience.

10/10 Excellent

rosemary

Liked: Cleanliness, staff & service
Fantastic hotel!! Very clean and accommodating to the guests. Great location!! Would definitely stay there again!
Stayed 3 nights in Mar 2023
Response from Customer Serices on Apr 3, 2023
Dear Ms. Rosemary!We do appreciate your time to send us a review of your stay in our HOTEL. We are glad you had enjoyed you stay with us. We hope to see you again soon!

4/10 Poor

NOVELL

Disliked: Property conditions & facilities, room comfort
Umph... Next Option, Please
The pictures verses reality were misleading - I slept fully clothed as I thought I would catch a rash or something having a dark room without a window.
Stayed 1 night in Mar 2023
Response from Customer Satisfaction on Mar 29, 2023
Dear Novell!We feel sorry that you felt unsecure in one of our rooms. The non-windows room was specified on the website so it was not a surprise. But we do understand that if it's the first time, you might be unsure. However, we really appreciate your review, and we can assure you that room type is really clean by our housekeeping ladies.The darkness and quietness of the room type is that make many guests choose one of them.Maybe next time if you decide to stay with us again you can choose the room with windows for a new experience. Regards,

10/10 Excellent

henry

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for midtown.
Stayed 3 nights in Mar 2023
Response from Customer Service on Mar 23, 2023
Dear Henry! We do appreciate your time to send us a review of your stay in our HOTEL. We hope to see you again soon!

4/10 Poor

Gagandeep

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I didn’t think my stay was worth the morning. The room and staff were below average.
Stayed 2 nights in Mar 2023
Response from Customer Services on Mar 20, 2023
Dear Ms. Gagandeep!We do appreciate your time to send us a review of your stay in our HOTEL. We feel sorry that for some reason you felt our team was below your expectations. I would appreciate if you could inform us about that, so we can improve our services.Best regards,

10/10 Excellent

Jay Pratt

Business traveler
Liked: Cleanliness
Nice priory. Very convenient
Response from Customer Service on Mar 20, 2023
Dear Jay! We do appreciate your time to send us a review of your stay in our HOTEL. We are glad you had enjoyed you stay with us. We hope to see you again soon!

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Toilet flush really loud. You can also hear when other rooms flush. Pillows not comfortable. Front desk super nice and accommodating. Great location near tons of restaurants.
Stayed 1 night in Mar 2023
Response from Customer Service on Mar 16, 2023
Dear Janice! We do appreciate your time to send us a review of your stay in our HOTEL. We are glad you had enjoyed you stay with us and you felt accommodating and our team was able to assist you. Also, thanks for pointing us about the pillows and toilet noise. We will look into that.Best regards,

10/10 Excellent

Catalina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the hotel, it was all that I expected and needed in New York for a work trip. I highly recommend it.
Response from Customer Services on Mar 13, 2023
Dear Catalina! We do appreciate your time to send us a review of your stay in our HOTEL. We are glad you had enjoyed you stay with us. We hope to see you again soon!

6/10 Okay

Olena

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I stayed in room 201, and HVAC was so laud that I barely could sleep. My coworkers stayed in different rooms and they don't have this problem. Comfortable mattress, quite, smooth coffee, convenient location, friendly personal.
Stayed 3 nights in Mar 2023
Response from Customer Service on Mar 10, 2023
Dear Olena!Thanks for providing your review about your last stay in our Hotel. We do apologize for the noisy HVAC you experienced in your room. Petty much they are the same company, but some of them may operate a bit noisy and they cannot be lower down the sound. So sorry for that, when we are light sleepy it makes a huge difference. But we are glad that it worked out good in temperature.Also, we do appreciate your comments about our perks and amenities.

10/10 Excellent

Fran Tannenbaum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably-priced hotel gem in NYC
Great hotel for single traveller, amazing location, very clean and quiet, friendly, helpful, & knowledgeable front-desk staff. Great free mini-bar fridge in room Appreciated hot tea/cocoa in lobby on very cold days! Missed having a window in the room - but nothing's perfect!
Stayed 3 nights in Feb 2023
Response from Customer Service on Mar 7, 2023
Dear Fran! We do appreciate your time to send us a review of your stay in our HOTEL. We are glad you had enjoyed; also, you have mentioned about our personnel and stocked freebies...excellent...it's a nice touch for sure. We really do appreciate every single word. We hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, quiet, convenient location, and great staff. Felt like staying at a friend’s home.
Stayed 2 nights in Mar 2023
Response from Customer Services on Mar 7, 2023
Dear Guest! We do appreciate your time to send us a review of your stay in our HOTEL. We are glad you had enjoyed you stay with us. We hope to see you again soon!

2/10 Terrible

Dale

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
deadbolt was broken and door, door had to stay ajar entire stay. couldn't close room door. front desk staff alerted, no fix made
Stayed 1 night in Mar 2023
Response from Customer Service on Mar 7, 2023
Dear Dale! We do appreciate your time to send us a review of your stay in our HOTEL. Based on your information about the deatbolt, it was verified, and it is working all right, even agent explained to you that it must be opened by inside or with the key. It's a secure lock and if it's half opened the deadbolt goes out. But I am glad everything was all right.

10/10 Excellent

A M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personnel could not have been nicer or more helpful. And I loved having the stocked-with-freebies room refrigerator, especially since travel difficulties and my evening event prevented me from having dinner anywhere.
Stayed 1 night in Feb 2023
Response from Customer Service on Mar 2, 2023
Dear A M! We do appreciate your time to send us a review of your stay in our HOTEL. We are glad you had enjoyed; also, you have mentioned about our personnel and stocked freebies...excellent...it's a nice touch for sure. We really do appreciate every single word. We hope to see you again soon!

6/10 Okay

Lei

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Customer Service on Mar 22, 2023
Dear Lei! We do appreciate your time to send us a review of your stay in our HOTEL. We are glad you had enjoyed you stay with us. We hope to see you again soon!

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely small hotel- very clean and well kept. No microwave but a fridge stocked with goodies and soft drinks. Coffee, tea & hot chocolate in the lobby. No breakfast but lots of places in the neighborhood to get something. Nice Whole Foods close by.
Stayed 2 nights in Feb 2023
Response from Customer Service on Feb 28, 2023
Dear Diane! We do appreciate your time to send us a review of your stay in our HOTEL. We are glad you had enjoyed; also, you have mentioned everything possible for a guest to be aware about this area and our services. We really do appreciate every single word. We hope to see you again soon!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great room clean and location is great close to everything
Stayed 3 nights in Feb 2023
Response from Customer Service on Feb 21, 2023
Dear Melissa!We do appreciate your time to send us a review of your stay in our HOTEL.We are glad you had enjoyed it and we hope to see you again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Clean good price room. Quiet.comfortable
Stayed 1 night in Feb 2023
Response from Customer Service on Feb 17, 2023
Dear Richard!We do appreciate your time to send us a review of your stay in our HOTEL.We are glad you had enjoyed it and we hope to see you again soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel in Manhattan
This hotel was perfect all around. Clean room, very functional, in a perfect location convenient to LGA. Although I chose based on my meeting location, I would also return for personal travel as it is a bit off the bustle of the West side, yet very convenient to walk to shows or museums. Also near a station for the R line that goes to Queens and Brooklyn. But above all, the front desk personnel was excellent. Very friendly lady, very helpful - that makes all the difference. Thank you! This place is a gem.
Stayed 2 nights in Feb 2023
Response from Customer Service on Feb 13, 2023
Dear Guest! We do appreciate your time to send us a review of your stay in our HOTEL. We are glad you had enjoyed; also, you have mentioned everything possible for a guest to be aware about this area and our services. We really do appreciate every single word. We do understand that west side is your direction, however we hope to see you again soon!

10/10 Excellent

JAMES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean hotel.
Stayed 3 nights in Feb 2023
Response from Customer Service on Feb 13, 2023
Dear James!We do appreciate your time to send us a review of your stay in our HOTEL. We are glad you had enjoyed; also, you have mentioned about our friendly staff, that make us feel really happy once we were able to provide a good impression.We hope to see you again soon!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect short vacation
Check in was a piece of cake, bed super comfortable and snacks in the fridge were complimentary. Well priced for the area and friendly staff. We had very good Lebanese food next door at Omar's and several bakeries and cafes are short walk for breakfast. Good complimentary coffee. Subway at Lexington and 53rd is a half block away and from there you can be in Times Square or Rockefeller Center in 2.5-3 minutes. Never took a cab and got around all of Manhattan easily from this location. I would stay there again anytime
Stayed 3 nights in Feb 2023
Response from Customer Services on Feb 9, 2023
Dear David!We do appreciate your time to send us a review of your stay in our HOTEL.We are glad you had enjoyed; also, you have mentioned everything possible for a guest to be aware about this area and our services. We really do appreciate every single word.We hope to see you again soon!

4/10 Poor

David

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2023
Response from Customer Service on Feb 9, 2023
Dear David!We do appreciate your time to send us a review of your stay in our HOTEL.We are sorry that we were not able to offer a great stay and some inconvenience.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super cute hotel
Stayed 2 nights in Feb 2023
Response from Customer Service on Feb 7, 2023
Dear Heidi!We do appreciate your time to send us a review of your stay in our HOTEL.We are glad you had enjoyed it and we hope to see you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Customer Service on Feb 7, 2023
Dear Guerst!We do appreciate your time to send us a review of your stay in our HOTEL.We are glad you had enjoyed it and we hope to see you again soon.

10/10 Excellent

Rory

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Customer Service on Jan 30, 2023
Dear Rory!We do appreciate your time to send us a review of your stay in our HOTEL.We are glad you had enjoyed it and we hope to see you again soon.

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful.
Wonderful, friendly, attentive staff. Stay at your hotel made it do much easier to my chemo treatments at MSK. Thank you!
Stayed 4 nights in Jan 2023
Response from Customer Service on Jan 30, 2023
Dear Marcelo!We do appreciate your choice in our Hotel and for your review. That helps us to improve even more our services.Have a great day!

10/10 Excellent

Nicholas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By far one of the best nyc hotels I’ve stayed in. I travel to nyc for work regularly. This hotel was super affordable, perfectly located and the staff were so kind. Also, even details like all the snacks and drinks in mini fridge were included.
Stayed 2 nights in Jan 2023
Response from Customer Service on Jan 20, 2023
Dear Nicholas!We do appreciate your time to send us a review of your stay in our HOTEL.We are glad you had enjoyed it and we hope to see you again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Monika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Customer Services on Jan 16, 2023
Dear Monika!We do appreciate your time to send us a review of your stay in our HOTEL.We are glad you had enjoyed it and we hope to see you again.

10/10 Excellent

Crislaini, Stoughton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel! So clean and close to everything. Very nice frontdesk staff. I definitely recommend
Response from Customer Service on Jan 9, 2023
Dear Crislaini!We do appreciate your time to send us a review of your stay in our HOTEL.We are glad you had enjoyed it and we hope to see you again.

6/10 Okay

Weidong

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is close by Times Square, 5th Ave and Central Park without the higher costs safe area. Staff was very friendly and helpful
Stayed 1 night in Dec 2022
Response from Customer Service on Jan 9, 2023
Dear William!We do appreciate your time to send us a review of your stay in our HOTEL.We are glad you had enjoyed it and we hope to see you again.

10/10 Excellent

Sera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Customer Service on Jan 9, 2023
Dear Sera!We do appreciate your time to send us a review of your stay in our HOTEL.We are glad you had enjoyed it and we hope to see you again.

10/10 Excellent

Qaisar

Stayed 2 nights in Dec 2022

8/10 Good

Maureen

Traveled with partner
Liked: Cleanliness, staff & service
Very nice hotel for a reasonable price in NYC
Response from Customer Service on Jan 9, 2023
Dear Maureen!We do appreciate your time to send us a review of your stay in our HOTEL.We are glad you had enjoyed it and we hope to see you again.

8/10 Good

Mark Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little place
Ot was a good stay although I think it was too expensive. The place is close but not close enough to the main tourist area. But the hotel is pretty nice and clean.
Stayed 1 night in Dec 2022
Response from Customer Service on Dec 28, 2022
Dear Mark!We do appreciate your time to send us a review of your stay in our HOTEL.We are glad you had enjoyed it and we hope to see you again.Happy Holidays!

10/10 Excellent

Wendy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The fridge in the room with complimentary snacks is perfect. No coffee maker in the room but they have tea and coffee in the lobby 24 hrs, perfect. The staff are super friendly. Love that this is a boutique hotel.
Response from Customer Services on Dec 23, 2022
Dear Wendy!We do appreciate your time to send us a review of your stay in our HOTEL.We are glad you had enjoyed it and we hope to see you again.Happy Holidays!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blue Angel
Every people who work at the Blue Angel were fantastic!
Stayed 1 night in Dec 2022
Response from Customer Service on Dec 16, 2022
Dear Guest!I wish I could properly thank you by your name, but I am sure you will accept my words.I am glad you felt happy in our Hotel and my team was gladly recognized by you.Thank you very much for your review and we hope to see you again soon.Best,

8/10 Good

Inessa

Stayed 1 night in Dec 2022
Response from Customer Service on Dec 16, 2022
Dear Inessa!Thanks for taking your time and providing us with your review.We do appreciate your information and we will be working on that issue to fix it sooner possible.

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Internet not powerful enough to
Stayed 3 nights in Dec 2022
Response from Customer Service on Dec 14, 2022
Dear Guest!Thanks for taking your time and providing us with your review.We do appreciate your information and we will be working on that issue to fix it sooner possible.

2/10 Terrible

Victoria

Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2022

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, clean/quiet/comfortable rooms, comfy bed, great location with easy access to city attractions and the subway stops. Great perk to offer all minibar items complimentary! Love the 24 hr tea and coffee service in the lobby. Wonderful property and can’t wait to stay again!
Response from Customer Service on Dec 14, 2022
Dear Melody!We are glad to know that you have enjoyed staying here in our Hotel and that our team was able to assist you during your stay.We hope to see you soon!

8/10 Good

Donna M

Liked: Cleanliness, staff & service, room comfort
Blue Angel convenient
After a room change as the heat was not working in the first, I was in a small but comfortable room. What I paid was expensive for the amenities provided. This is a class 3 tourist hotel. No frills. Good location. Walkable for all midtown. Very nice, helpful and accommodating staff!!
Stayed 2 nights in Nov 2022
Response from Customer Service on Dec 14, 2022
Dear Donna!Thanks for taking your time to provide us a review about your stay with us.We do apologize about the heat not working, unfortunately A/C Unit might stop working without notice and that affect us for sure. We do appreciate your understanding.Our rates are based on the market, and it might vary accordingly to the occupancy.I am glad to heart that our team was able to assist you on your needs.Best regards,

8/10 Good

Kurt S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from Customer Services on Nov 21, 2022
Dear Kurt!We do appreciate you took some time to share this review with us. We are glad to know that you had enjoyed your stay with us and our team was able to assist you during your stay.Hope to see you soon back in our Hotel.

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Late check out concerns
For the most part we were happy about the stay. The one thing that didnt work for us was the 11am check out time. We really needed 12 or later since i have a 3year old that sleeps really late. They werent able to accommodate late checkout past 11:30 with their reason being they are a small hotel and their cleaning staff leave right away.
Stayed 2 nights in Nov 2022
Response from Customer Satisfaction on Nov 14, 2022
Hi Michael!Thanks for having your time and providing us a nice review.Being a small Hotel, we tried to keep all the rooms organized and clean for the new check ins. This is the reason we do not offer late check out. At 11:00am is the time based on our Hotel policy.Thanks again and have a great day.

10/10 Excellent

Carole-Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Nov 2022
Response from Customer Serevice on Nov 8, 2022
Dear Carole-Anne! We do appreciate you took some time to share this review with us. We are glad to know that you had enjoyed your stay with us.Hope to see you soon back in our Hotel.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2022

10/10 Excellent

Edward, Stockport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Blue Angel is in a great location for touring Manhatten. Close to the Subway and walkable to many of the sights. The room was perfect for our needs (2 adults, 1 child - 11 years old). Two good sized double beds and a nice clean bathroom. The staff were friendly and welcoming and there were nice touches like hot drinks in the foyer and snacks and drinks available in a fridge in the room. Very happy with our 2 night stay
Response from Customer Service on Nov 2, 2022
Dear Edward!We do appreciate you took some time to share this review with us. We are glad to know that you had enjoyed your stay with us and our team was able to assist you during your stay.Hope to see you soon back in our Hotel.

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I would highly recommend this accommodation and would definitely return. The staff are excellent, perfect location for exploring, complimentary mini bar along with teas, coffees and hot chocolate etc.
Stayed 2 nights in Oct 2022
Response from Customer Service on Oct 12, 2022
Dear Stephen!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Customer Service on Oct 7, 2022
Dear Stuart! Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Have a great week!