Ratings based on 2,507 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Yorkshire

Best hotel I have ever stayed in.

Posted Mar 30, 2017
Pros: Everything what's not to like?
Cons: Nothing
Location: WTC
From booking in and finding out we had been upgraded to a suite to checking out the whole experience has been unbeatable. The suite was clean and comfortable with a coffee machine fridge and microwave. Full length windows on 2 aspects gave us fabulous views. The staff without exception go out of their way to ensure complete satisfaction. Housekeeping were unobtrusive yet efficient. The reception staff always on hand with a cheery greeting or to give advice/directions. The lounge was always well stocked with complimentary fruit and snacks plus various coffees and still/sparkling water. Every floor has a pure water station with bottles to fill and take out or to the room. There's an ice vending machine with buckets if you have wine/drinks. Views from the terrace on the 20th floor have to be seen to be believed - magnificent! I can't comment on the gym as we didn't use it. The key to this hotel's success is the staff. The standard of service cannot be beaten that and the sheer comfort of the hotel made my holiday.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bonita Springs FL

Great value

Posted Mar 26, 2017
Pros: I liked the view from the restaurant.
The hotel is conveniently located near the World Trade Center. The rooms are small, but modern and clean. I would recommend this to others.
4 out of 5
Recommended
for Everyone
by A verified traveler from missouri

Nice hotel close battery park, subways and restaur

Posted Mar 16, 2017
Good Location next door to World Trade Center. Walking distance to subway restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great spot right next to World Trade Center

Posted Feb 14, 2017
Friendly staff and very clean hotel. Nice fitness center.
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

Close to 911 Memorial.

Posted Feb 7, 2017
Pros: Really clean and beds were comfortable.
Close to the memorial and other great New York sites. Walked to wharf and saw statute of liberty. Walked to New York stock exchange, memorial and then back to hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 31, 2017
Pros: comfortable, great views from Terrace
Cons: have snacks in lounge on weekends, not just weekdays
Location: lower Manhattan, near World Trade Center, Battery Park, Wall Street, easy subway access to other parts of the city
Nice hotel located in easy walking distance to World Trade Center, Battery Park, multiple subway stops.
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Great hotel

Posted Jan 30, 2017
Stayed for a night, was late for check in but they were accommodating to my needs and the staff was extremely polite and helpful. The hotel room was very clean and quiet.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, friendly staff

Posted Jan 24, 2017
This hotel was in a great location if you want to be close to the main attractions in lower Manhattan. The staff was friendly and helpful, and the room was nice and clean and modern. The bed was a bit uncomfortable but overall the room was inviting. The floor to ceiling windows were great for the view. Best part was the View of the World bar/restaurant on the 20thouse floor. Very friendly bartender and food looked amazing!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Ontario

Great hotel, Great Location

Posted Jan 16, 2017
Pros: Location and cost
Location: Close to World Trade Center memorials and musems.
Great location for anyone who wants to be near the World Trade center or memorials.
4 out of 5
Recommended
for Everyone
by A verified traveler from Moscow

Nice hotel right in the middle of WTC quarter.

Posted Jan 13, 2017
Right next to Ground Zero, WTC and many other points of interest. Good hotel. Very convenient.