Rooftop bar

Reviews of Conrad New York Downtown

5 out of 5
Conrad New York Downtown
102 North End Avenue, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 824 out of 1000 reviews" "
Rating 8 - Good. 106 out of 1000 reviews" "
Rating 6 - Okay. 33 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

shu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel Was convenient to so much in NYC
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Mr. Michael,We appreciate you taking the time to rate our hotel, and it is so good to hear that you enjoyed your time here at Conrad New York Downtown. We trust you had the comfortable, welcoming experience we are known for, and we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels in NYC!!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Mr. Anthony,Thank you for taking the time to rate our hotel. It is wonderful to hear that we are one of your favorite hotels in the city, and we trust that everything was in order for your stay. We hope to welcome you back the next time you visit New York.

10/10 Excellent

Yongyu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connected to World Trade Center subway lines by going through Brookfield palace
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 10, 2024
Dear Yongyu, Thank you for taking the time to write a review. We are glad to hear our convenient location to the subway lines suited your travel needs well, and we look forward to welcoming you back to our hotel soon.

6/10 Okay

Kate

Traveled with family
Liked: Cleanliness, amenities
Check in was at 3 pm. We arrived shortly thereafter, but the room was not ready. We were told that it would be about 15 min. and that the housekeeping manager was doing a check of the room. We waited for an hour and a half. They finally gave us a room, only to find that it was the wrong room. It was just annoying and unprofessional.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Ms. Kate,Thank you for taking the time to rate our hotel. Please accept our apologies for any issues or disappointment regarding the check-in process and the accommodations you received. Your feedback regarding this matter will be discussed internally, and we will work to ensure that this does not happen again. It is our hope that everything else was in order for your visit. We hope to improve upon your experience next time with a five-star stay.

10/10 Excellent

rain_426@hotmail.com

Liked: Cleanliness, amenities
Pleasure stay.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you for taking the time to rate our hotel. It is wonderful to know that you had an amazing experience with us at Conrad New York Downtown overall, and we trust that everything was in order for your stay. We hope to welcome you back the next time you visit New York.

10/10 Excellent

Renata

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale hotel by the water. Beautiful and well equipped room with filtered water, coffee machine and Byredo toiletries. We want to come back during summer to enjoy the patio view.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Ms. Renata,Thank you for taking the time to rate our hotel. From our wonderful accommodations to our amazing amenities, we are so happy to know that you enjoyed everything about your time with us. We hope to welcome you back the next time you visit New York.

10/10 Excellent

Michelle, College park

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved staying at this location. Ive stayed at the Conrad in Vegas and it waa amazing, so I was expecting the same and was not disappointed.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Ms. Michelle,Thank you for taking the time to rate our hotel. We are so happy to know that you had a great time with us at Conrad New York Downtown overall, and we trust that everything was in order for your needs. We hope to welcome you back the next time you visit New York.

10/10 Excellent

cameel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE EVERYTHING ABOUT THIS HOTEL. WILL DEFINITELY VISIT HERE AGAIN 😊
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Ms. Cameel,We appreciate you taking the time to rate our hotel. It was a pleasure to have you as our guest here at Conrad New York Downtown, and we are thrilled that you enjoyed every aspect of your visit. A five-star stay is what we aim to deliver to every guest who walks through our doors. It is our hope that you enjoyed your time in the city and will plan a future visit. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Alexandros

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top!
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Alexandros,Thank you for taking the time to rate our hotel. It is wonderful to know that you had a great time with us overall, and we trust that everything was in order for your stay. We hope to welcome you back the next time you visit New York.

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location to explore the west side and downtown NYC. Would highly recommend.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Mr. Anthony,We appreciate you taking the time to leave your generous review. Conrad New York Downtown strives to provide guests with remarkable stays, so we're glad that our breathtaking hotel and prime location right in the city contributed to making your stay unforgettable. Thank you for sharing your thoughts. We hope to welcome you back the next time you visit New York.

10/10 Excellent

OSVALDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Randolph

Expected more fabulous room at this price
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Mr. Randolph,We appreciate you taking the time to write a review. We were glad to receive a high rating but are disappointed to learn that you were not entirely pleased. Guest satisfaction is important to us, and we would be grateful for the opportunity to serve you again and show you all that we have to offer. We hope to improve upon your experience next time with a five-star stay.

10/10 Excellent

carola, PORTOLA VALLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Alvaro

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the suite
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Mr. Alvaro, We appreciate you taking the time to write a review. We are so happy you were comfortable in your suite, and we appreciate the five-star rating. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

John Frederick

Traveled with family
Extremely nice staff, beautiful hotel in outstanding part of the city….safe area very accessible to all parts of the city…
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Mr. John,Thank you for taking the time to rate our hotel. We are so happy to know that everything about your visit impressed you, from our amazing team members to our prime location. We hope to welcome you back the next time you visit New York.

10/10 Excellent

FABIO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been in this property before and it just so nice to be treated like a human. People there makes you feel good. Very clean.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Mr. Fabio,Thank you for taking the time to write a review.Our friendly team is delighted to hear that we could deliver service reflective of our high standards in hospitality. We also appreciate your highlight of our dedication to cleanliness, and we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Rishi Arvind

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round
Stayed 7 nights in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Rishi,Thank you for taking the time to rate our hotel. We are so happy to know that you had an excellent time with us overall, and we trust that everything was in order for your stay. We hope to welcome you back the next time you visit New York.

10/10 Excellent

margaret ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Jessica, brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a wonderful hotel. Extremely clean property. Rooms are extremely spacious and the atmosphere is quiet. Fabulous location, with tons of shopping, dining, and movie theater in the building. This is my favorite hotel in the city and I can’t wait to go back.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Ms. Jessica,We appreciate you taking the time to rate our hotel. Thank you for spotlighting our clean, spacious suites, peaceful atmosphere, and all the comfort and amenities we provide. It was our pleasure to host your stay, and we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Tabatha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely amazing and the area was beyond perfect.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 18, 2024
Dear Ms. Tabatha,Thank you for taking the time to write a review! Our central location is one benefit of staying with us, but our hardworking staff puts our accommodations a step above the rest. We truly appreciate you recognizing their service and look forward to passing your praise. We hope to welcome you back the next time you visit New York!

10/10 Excellent

Musa, HAYWARD

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Checkin
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Musa,Thank you for taking the time to rate your recent visit to Conrad New York Downtown. With so many options to choose from in the city, it was an honor to be your choice for your accommodations. It is especially wonderful to see that your check-in experience was seamless. We appreciate the five-star rating, and should you travel back to NYC in the future, please keep us in mind. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

KIT YING

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was great. very close to PATH station and ferry to Jersey.
Stayed 4 nights in Jan 2024
Response from General Manager on Feb 9, 2024
Dear Kit,We appreciate you taking the time to rate our hotel, and it is an honor to receive your perfect rating and compliments on our location. It is our hope that we helped make your visit to NYC more convenient. Thank you for choosing Conrad New York Downtown, and we hope to welcome you back the next time you visit New York.

10/10 Excellent

Kathleen

Stayed 3 nights in Jan 2024

10/10 Excellent

Melissa, Towson

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family friendly location. Water pressure for showers was best I’ve had in any hotel.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 2, 2024
Dear Ms.Melissa,Thank you for taking the time to rate our hotel. We are so happy to know that our amazing location and fantastic shower were the highlights of your visit! We hope to welcome you back the next time you visit New York.

10/10 Excellent

Annette, New Hope

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Kassandra, Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Aside from the early morning wake up from having air in the pipes, the stay was nice.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 21, 2024
Dear Ms. Kassandra,We appreciate you taking the time to write a review. Seeing that you enjoyed your overall experience is wonderful. However, we apologize if your morning was interrupted by an unexpected noise. We value your feedback. Our team is dedicated to earning a perfect rating from our guests, and we hope to improve upon your experience next time with a five-star stay.

2/10 Terrible

Mike

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Gabriel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here many times in the past, and it is rapidly declining in service. My family and I stayed over the Holidays and the service was awful, the management ineffective, and just overall not a great experience. I had two rooms. I went to my 2nd room on the 2nd day to grab it to get ready for a later dinner, I walked into the room and there was a cleaning lady using my bathroom and asked, frantically, why I was in my room. I told her I need the bag in the bathroom and she asked for a few min to "finish cleaning the bathroom," the ENTIRE room was cleaned hours before. I walked to the other room and grabbed my kids, we walked back into the room and the cleaning lady was frantically spraying leaner and wiping the bathroom down. Lomg story short-ish, someone removed my bag from the bathroom, thought no one was occupying the room (I checked in the day before), used my bathroom as her own personal one, complained to Management about it, took 2 days of my following up WITH THEM about it to get my bag back. When they returned it, everything was out of the bag like they rifled through it. Didn't apologize, no one called to follow up. Just absolutely ridiculous customer service. THIS IS A 2 STAR HOTEL AT 5 STAR PRICES. Stay somewhere else.
Stayed 5 nights in Dec 2023
Response from General Manager on Jan 21, 2024
Dear Mr. Gabriel,Thank you for taking the time to rate our hotel. What you have described is nowhere near the experience we wish for our guests to have. Please know that our Team Members follow strict policies and guidelines regarding guest belongings. In addition, we are sorry to hear about any disappointment in how this situation was handled. Please do not hesitate to contact us offline so we may gather more information and better assist you. We hope to improve upon your experience next time with a five-star stay.

10/10 Excellent

Kathrine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 17, 2024
Dear Ms. Jeanne,Thank you for taking the time to write a review. We are honored to receive your five-star rating, and we trust you thoroughly enjoyed our comfortable accommodations, fantastic service, and outstanding amenities. We hope to welcome you back the next time you visit New York.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Recent 2024 stay
Windy location but great access to downtown with nice views of NYC so if that matters make sure the room type being selected has access to river views as not all do. Check-in went smoothly but check-out took forever. Lots of staff hanging around but only 1 manning the computers. As for cleanliness the glass cups were dirty and there were questionable stains on the robe, couch and floor. Otherwise nice and new looking hotel.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 17, 2024
Thank you for taking the time to write a review. We are thrilled that our location made for easy access to amazing views and downtown convenience. However, we are disheartened that we did not meet all of your expectations. We will be sure to share your thoughts with our team for improvement purposes. We hope to improve upon your experience next time with a five-star stay.

10/10 Excellent

DANIELA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love and will definitely stay again.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 17, 2024
Dear Ms. Daniela,We appreciate you taking the time to rate our hotel, and we are honored to receive a perfect five-star rating. It was a pleasure to welcome you as our guest. Thank you for adding your positive review to our ever-growing list of satisfied guests. It would be a delight to have you stay with us again, and we look forward to welcoming you back to our hotel soon.

10/10 Excellent

antonina

Stayed 1 night in Jan 2024

10/10 Excellent

Natalia

Liked: Cleanliness
Stayed 9 nights in Dec 2023

10/10 Excellent

Martina

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great hotel
Stayed 1 night in Jan 2024
Response from General Manager on Jan 17, 2024
Dear Ms. Martina,Thank you for taking the time to rate our hotel! We are so happy you had a five-star experience at Conrad New York Downtown, and overall, we hope you had a great time in the city. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Jessica, brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mitchelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place! My stay here was amazingly comfortable and everyone I came in contact with was so pleasant to talk to. I will definitely be back and choosing this hotel to stay for all future visits!
Stayed 6 nights in Jan 2024
Response from General Manager on Jan 13, 2024
Dear Mr. Mitchelle,We appreciate you taking the time to rate our hotel! Your comfort is our pleasure, and we are so happy you had a great experience. Being your hotel of choice in the city would be an honor. We look forward to welcoming you back to our hotel soon!

10/10 Excellent

EUNJI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wad a great experience.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 13, 2024
Dear Eunji,We appreciate you taking the time to write a review! Our team is thrilled you had a five-star experience at Conrad New York Downtown. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Uchenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

ROZY LAHLOUH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Mark

Stayed 5 nights in Dec 2023

8/10 Good

Nat

Stayed 1 night in Jan 2024

10/10 Excellent

Shahin

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great location, friendly staff, great service. But we found a few signs that the room hasn't been cleaned well by the housekeeping personnel (e.g. used q-tip on the bathroom floor, few seeds around the master bed). Would definitely stay here again, but this time would consider checking the room first.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Shahin,Thank you for taking the time to write a review about your recent experience with us. We are thrilled that you had 10/10 star stay with us thanks to our location and amazing team members. Your honesty and suggestions are appreciated. We will be sure to share your feedback with our team for improvement and reflection, for they are dedicated to enhancing the guest experience. It was a delight to have you as a guest, and we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023

10/10 Excellent

eli

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Arman

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near the 911 Memorial and One World Trade Center. Lots to do in the area. Great shopping a short walk from the hotel. Staff were attentive and nice from the moment we arrived. They could have easy valet the car and charged me a $120/ night for parking, instead they tell me where the parking they use is around the corner and save me a ton. The next day, when I went to use the gym, I was pleasantly surprised to see 3 pelotons in addition to multiple treadmills, ellipticals and rowers. I returned to my clean room and found that they had brought a doggie bed and toy for the little guy. Everyone was super helpful and our stay couldn’t have been better.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 31, 2023
Dear Arman, We appreciate you taking the time to write a review! Our location is perfect for those who want to make the most of their time in the city, and we hope you had a great time out and about. It was also our pleasure to provide you with a more convenient parking option as well as some goodies for your pup. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

NADIA

Stayed 1 night in Dec 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent property. It is well managed.
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Mr. James,Thank you for taking the time to write a review. It's a delight knowing that you enjoyed our property, and we'll be sure to pass your compliments along to the Conrad New York Downtown team.We hope to welcome you back the next time you visit New York.