Ratings based on 2,581 Verified Reviews

4.0 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Nice Hotel next to shopping

Posted May 19, 2017
Pros: What I liked most is walking distance to the mall and food.
Cons: Can't think of anything.
Location: Next door was a Ruby Tuesday, little expensive. Across the street was a huge mall. There wasn't any grocery store or pharmacy type stores nearby.
Staff was nice, airport shuttle was good. The hotel is next to a huge Mall and movies, walking distance. Room was clean. A little noise from being close to the airport but didn't bother me. Had no problems.
4 out of 5
Recommended
for Everyone
by A verified traveler

CONVENIENT PLACE

Posted May 17, 2017
Pros: IT´S A NICE CONVENIENT PLACE...NO LUXURY BUT FOR MY PURPOSES -TOURISM AND SHOPPING- IS FINE
Cons: BREAKFAST
Location: SHOPPING MALL EXCELENT
IT´S A NICE CONVENIENT PLACE...NO LUXURY BUT FOR MY PURPOSES -TOURISM AND SHOPPING- IS FINE.
Comment from Hotel Management
May 21, 2017 by Manager, Hotel Management
Thank you very much for your feedback. Your convenience is our top priority and we are pleased that we were able achieve that during your stay with us. We look forward to showing you how we have learned from your experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice room

Posted May 15, 2017
Spacious and nice room. It was very clean as well. Would have prefer to stay there during return flight, but chose another one instead. Room was not to be compared with this one.
Comment from Hotel Management
May 21, 2017 by Manager, Hotel Management
Thank you for your review. It means so much to all of us to hear from guests like yourself have enjoyed the accommodations and services that we offer in our establishment. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Convenient, close to the airport

Posted May 14, 2017
Pros: Close to the airport
Cons: Breakfast was minimal and the room was not big enough
Convenient, close to the airport. Clean rooms and hotel.
Comment from Hotel Management
May 21, 2017 by Manager, Hotel Management
It is wonderful to hear that you enjoyed your stay,rated our accommodations so highly! Your high rating mean so much to us.We are happy that we exceeded your expectation with our housekeeping standard and found our location to be so convenient.We thank you so much for your business. We look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to airport

Posted May 8, 2017
The hotel was nice. Staff was helpful and friendly. Breakfast was good. While the room was clean overall, the wall tile and grout was stained in the shower area, which detracted from the appearance.
Comment from Hotel Management
May 18, 2017 by Manager, Hotel Management
Thank you for bringing your assessment on the condition of clean of the bathroom. I will send request to check on this to fix the issue immediately, our housekeeping team will be informed as well so this is addressed accordingly. I am glad though that you found our staff friendly and efficient and that you were overall comfortable during your visit. Thank you for your business, we look forward to seeing you again. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Tom Lear review

Posted Apr 22, 2017
Pros: Everything.
Cons: Nothing I could think of at this time.
Location: I only stayed 1 night and then was off to Newark Airport so I didn't view any of the nearby sites.
I only stayed 1 night, but my room was neat, clean, the hotel staff was great and the breakfast was terrific.
Comment from Hotel Management
Apr 30, 2017 by Manager, Hotel Management
Thank you for taking the time to complete our survey and share your experience following your visit here in our hotel. I am very glad that you were pleased with the services and quality of clean. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Posted Apr 19, 2017
Comfortable hotel near airport. Great location. Staff could be more approachable.
Comment from Hotel Management
Apr 30, 2017 by Manager, Hotel Management
Thank you for letting us know that we were able to suffice your accommodation needs following your stay with us. it is heartwarming that we met your satisfaction following your visit, we will do our best to make your next visit a better experience. Kind regards.
2 out of 5
by A verified traveler from Riverside, CA

Hotel by Newark Airport, just ok

Posted Apr 11, 2017
Pros: Close to the airport.
Cons: Customer service, breakfast selections and freshness of items, room decor and design
Older hotel with some rooms renovated. My reservation was for a King room, but was given a double queen room as an upgrade because the King room was not renovated and handicap access. The double queen room was supposed to be renovated but was just ok. Nothing exceptional but will work for a quick overnight stay. The breakfast was mediocre and the staff provided adequate customer service. I would not stay at the hotel again.
Comment from Hotel Management
Apr 15, 2017 by Customer Care, Hotel Management
Thank you for taking the time to share your feedback. It is glad to hear that you appreciate our hotel being near the airport. On the other hand, we apologize for the dissatisfaction of your stay due to the multiple issues you've encountered at that time. To be particular, the staff service, breakfast, condition of the property and rooms. We take the time to listen to your constructive comments so we can continually improve our services. We hope to see you again in any of our Country Inn & Suites hotel in the future. Should you have any concerns during or after your stay, please reach out to any of our employees directly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great launching pad to NYC.

Posted Apr 2, 2017
Stayed overnight after a late flight in, and then went into New York the next morning. The free shuttle to and from the airport made it easy, and the breakfast was great. We would say there again.
Comment from Hotel Management
Apr 15, 2017 by Manager, Hotel Management
We aim to provide welcoming experience, and your review validates our goal. Thank you for your overnight stay here in our hotel, and for giving us positive feedback score following your visit. We will do our best to make your next visit a better experience. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Posted Mar 29, 2017
When I checked in and went to my given room it was not what I reserved they gave me a regular King room and not a King Suite, once I called the front desk they stated since I booked through Expedia these things happen and immediately corrected the situation. The crazy thing is when I booked online it stated there wasn't any King rooms available was this to make me pay more and book the suite?makes me wonder
Comment from Hotel Management
Apr 8, 2017 by Manager, Hotel Management
We will check on your feedback regarding the description of our guest room online, thank you for calling our attention, this will be addressed accordingly. We hope to see you again soon. Kind regards.