Ratings based on 1,933 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Not to Shabby!

Posted Aug 31, 2015
Overall appearance and cleanliness was good they need to maintain the dings in the hallway walls. It smells of old musty carpet in the hallways. The rooms are clean and very spacious. The front desk reception is friendly and very accommodating. I will recommend this hotel to friends and family.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Extra fee for the parking.

Posted Aug 28, 2015
Pros: Gym and pool - though had not time to use them. Complimentary breakfast was also nice, though full of guests trying to outspeed each other.
Cons: Lower rates to offset the inconvenience of hotel renovation.
Location: Centrally located but not advisable to walk to the nearby mall. Restaurant is so near but closes early.
For the very first time in my life, I got charged a parking fee for parking in a lot which is part of the hotel property. I was charged $20 ($10/night), but when I decided to return the rental car after just 1 day, I subsequently informed the front desk twice (first on my last night, and second on the morning of check-out) to refund me the $10 back, but my credit card statement is not showing any $10 credit. Sure, it's a small amount but I rely on hotel staff to do their job and make it a pleasurable stay - honest and fair.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2015
The hotel reception gave us worm welcome. The room cleaning and service was quite amazing.
Comment from EPC
Aug 30, 2015 by Manager, EPC
Dear guest, It is great to hear that our staff’s effort to provide a welcoming , homey ambiance in our hotel was a success. Our staff and management team work continuously to be able to offer our guests the quality of service you deserve for giving us your business. It would be lovely to have you back.
3 out of 5
Recommended
for Everyone
by A verified traveler from Western Ma

Close to airport, Ikea & shopping mall. Safe area

Posted Aug 23, 2015
Pros: Convenient
Cons: Mattresses
Location: Restaurants, Ikea & Mall
Room was pretty & roomy but mattress was hard & uncomfortable....had some trouble getting to sleep. My biggest disappointment was NO wifi connection in room & I really wanted it to track my daughters flight from Europe. The attendant said connection was sporatic but I tried many times & couldn't connect once. The 2 computers in the lobby connected without difficulty however. Would have loved eggs for breakfast. Safe surroundings. Very busy hotel but staff managing nicely.
Comment from EPC
Aug 31, 2015 by Manager, EPC
Hello Shirley, We appreciate your high rating of our hotel, though I do apologize for the discomfort you felt on the mattress, request will be sent to check the room you stayed so that this is corrected. Thank you for taking the time in bringing your concern to our attention. It was a pleasure serving you.
3 out of 5
by A verified traveler

Needs improvements

Posted Aug 21, 2015
Renovation in progress reflected a not so clean environment.
Comment from EPC
Aug 30, 2015 by Manager, EPC
Dear guest, Thank you for taking note of your assessment about your stay in our hotel. I apologize that we were not able to maintain our standard quality of clean due to the ongoing renovation during your stay. Nevertheless, we hope to have another opportunity to serve you again soon. Thank you for your business.
2 out of 5
by A verified traveler from Montreal

Posted Aug 21, 2015
Pros: The staff
Cons: Painting, carpet, food.
Location: Excellent location for shopping at Jersey Garden Mall
This hotel needs a makeover. The food at breakfast is of bad quality. The staff is nice, room pretty clean and bed comfortable.
Comment from Hotel Management
Aug 25, 2015 by tsullivan@carlsonrezidor.com, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
3 out of 5
by A verified traveler

Unterdurschnittliches Hotel Nähe des Airports/Mall

Posted Aug 15, 2015
Pros: Nähe zum Airport
Cons: Gründlich renovieren!!!
Location: Airport und riesige Shopping Mall, sonst nur riesiges Industriegebiet.
Sehr abgewohntes Hotel mit schwaches Ausstattung (schlechtes WLAN, trauriger TV) allerdings mit überclortem Pool. Lage durch die Nähe zum Airport und riesiger Shopping Mall ist natürlich super.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel stay

Posted Aug 3, 2015
Pros: The closeness to the shopping area the room and the service
Location: I was only for one day I liked it being near to the Mall. I would be interested in a very discounted rate for a month as I am looking to relocate to
I enjoyed your hotel I liked the area close to the Mall - very clean and nice surroundings. I would not hesitate to come back to your facility.
Comment from EPC
Aug 19, 2015 by Manager, EPC
Dear guest, I am glad that you find our place close to your to the places you want to visit. We appreciate your time in sharing your feedback, we hope that your next trip will bring you back to our hotel again.
5 out of 5
Recommended
for Families
by A verified traveler from Austin TX

Great location, shuttle to airport. Spacious.

Posted Aug 3, 2015
Pros: Location, Pool and free breakfast
Cons: Keep hallways clean
Location: Ihop, Airport, Ruby Tuesday
It was great they had the shuttle that goes back and forth to the airport every 30 min. Also the pool and hot jacuzzi was awesome for a walking day in NYC. Also included breakfast was awesome specially when you bring your teeanagers.
Comment from EPC
Aug 19, 2015 by Manager, EPC
Hello Luis, Thank you for your business. I am pleased to read that you had a great time during your stay. We hope to have another chance to accommodate your next lodging needs.
3 out of 5
Recommended
for Everyone
by A verified traveler from California

New Jersey hotel near airport.

Posted Jul 29, 2015
Pros: Room rate was reasonable. Location was good
Cons: Property appeared to be under construction.
Location: Near the mills mall across the street. (Food, movies,) near the airport close enough to go back and forth to New York daily.
We visited New York daily for the week by staying next to the airport and using subways, NJ transit. Great experience. The front desk personel and housekeeping were pleasant. ( Courtney was very helpful and polite)
Comment from Hotel Management
Aug 1, 2015 by Manager, Hotel Management
Hello Doug, Thank you for staying with us. I am glad to hear that you enjoyed your trip and you find our place convenient. I am happy to hear that the quality of services you received from our team have met your satisfaction. Allow us to accommodate your next lodging needs.