Clean hotel near JFK
Posted Mar 4, 2017
Entrance was not inviting with tent-like extension to cover main steps and a side ramp not readily apparent. Lobby is small, packed with snack bar etc, but clean and prompt service. Pleasant staff. Need room key to operate elevator to get to room. Great housekeeping. Very clean. Fresh air in room is possible as window opens, a small but vital bit - very appreciated! Great reading lights at bedside! Good suitcase support provided. Bathroom small, and glass "half door" is a nuisance. Floor gets soaked! In room coffee machine didn't work. When I reported it at checkout, I was offered a free cup from lobby bar. Kind touch.
Comment from Hotel Management
Mar 4, 2017 by General Manager, Hotel Management
Dear Jan, thanks so much for your recent stay and for the nice review. We are glad you enjoyed your overall visit with us. Our goal is to provide every guest with an excellent overnight stay, and we apologize that we missed a few areas such as your first impression to the small inefficient bathroom. We will follow-up your concerns with the appropriate team members to discuss how we could have done better and make any necessary changes. Thank you for bringing this to our attention. We appreciate your business and feedback and hope you will give us another chance the next time you are in the area.