Given handicapped room without notice.
Posted Oct 10, 2016
We booked our room months before our stay and upon check in, were given a handicapped room without notice. It was late and our young kids were tired. The shower was missing stripping to prevent water from leaking all over the bathroom floor. It was dangerous, slippery, and hugely inconvenient and annoying trying to use the bathroom with kids. The hotel was otherwise clean, beds were small, and we found it quiet. We parked on the street. Upon checkout, the hotel staff apologized and said the room assignment was because they were full capacity.
Comment from Hotel Management
Oct 11, 2016 by General Manager, Hotel Management
Thank you for staying with us and for taking the time to post a review. We are so very sorry The room you requested unfortunately was not available at check in and for any inconveniences this posed. We never intend to disappoint a guest and sorry for your experience. We are happy to hear the remainder of your stay was pleasant and we hope to welcome you back again soon. Safe travels.