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Reviews of Courtyard by Marriott New York JFK Airport

3 out of 5
Courtyard by Marriott New York JFK Airport
145-11 N Conduit Ave, Jamaica, NY

Reviews

8.0

Very Good

Rating 10 - Excellent. 427 out of 1016 reviews" "
Rating 8 - Good. 318 out of 1016 reviews" "
Rating 6 - Okay. 126 out of 1016 reviews" "
Rating 4 - Poor. 82 out of 1016 reviews" "
Rating 2 - Terrible. 63 out of 1016 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Moises

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Convenient location. Mildly dated rooms. Ours for example had one bedside light that wasn’t working.
Stayed 1 night in Apr 2024

8/10 Good

Allison

Liked: Cleanliness, staff & service
The room was clean and comfortable, the food at night was good, the staff was kind and helpful. The shuttle was packed in the morning with a tour group, and the sprinter van wasn’t big enough for everyone (it was also late), so I took an Uber. I paid a little extra for the hotel so I wouldn’t have to do that. If you book here just know that’s a possibility.
Stayed 1 night in Mar 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk host and the location
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Rodney, Thank you for staying with us at Courtyard New York JFK Airport during your recent visit to New York. We are pleased you enjoyed our convenient location and the courteous service provided by one of our front desk associates. Thank you again for visiting us, and we hope to see you again soon.Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Anirudh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Da

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Daniel

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Better clean , no heat working in the room
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Daniel, Thank you for your recent stay. We genuinely apologize for the maintenance issue you encountered with the air unit in your room and the inconvenience this caused. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We truly hope you will give us another chance to prove that we are committed to providing outstanding service to our guests. Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Francis

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Francis, Thank you for choosing to stay with us and for leaving your rating. We are delighted to know that you had a great experience here at Courtyard New York JFK Airport. We look forward to welcoming you back on your next visit.Best Regards, George DrepaulGeneral Manager

8/10 Good

JO-ANN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Apr 2024
Response from General Manager on Apr 14, 2024
Dear Guest, Thank you for the review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard New York JFK Airport; we hope to see you again soon. Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 14, 2024
Dear Joel, Thank you for choosing Courtyard New York JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Atupele

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Atupele, Thank you for sharing your feedback. It is important for our guests to have a great experience, and we are delighted to know our hospitality and great service exceeded your expectations. We hope you will consider Courtyard New York JFK Airport your home away from home when your travels bring you back to the area.Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Darrell

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Darrell, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard New York JFK Airport; we hope to see you again soon. Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Yilong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle is convenient, the room is clean.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Yilong, Thank you for choosing Courtyard New York JFK Airport. We are happy to read that our spotless accommodations and reliable shuttle service helped make your stay a great one. We appreciate your business and hope you will stay with us again the next time your travels bring you to New York.Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Vanevia

Traveled with family
Liked: Amenities, property conditions & facilities
They really accommodate to all my personal needs!
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Vanevia, Thank you for choosing Courtyard New York JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, George DrepaulGeneral Manager

8/10 Good

Rimma, Tampa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Parkin is $55 in the hotel. Crazy
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Rimma, Thank you for taking the time to leave your remarks. We feel as though you may be reviewing a different hotel as your comments do not describe our property accurately. We do hope that if you return to our area again, you will choose to stay with us. It will be a pleasure to host your visit.Best Regards,George DrepaulGeneral Manager

10/10 Excellent

Fahad

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Fahad, Thank you for the perfect rating. We are glad you had a wonderful time at Courtyard New York JFK Airport. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best Regards, George DrepaulGeneral Manager

4/10 Poor

Golda, Mahopac

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Golda, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Best Regards, George Drepaul,General Manager

10/10 Excellent

Shaul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Shaul, Thank you for choosing Courtyard New York JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, George Drepaul,General Manager

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in for a late arrival! Nice clean room and comfortable beds! Loved the shuttle to airport! Breakfast was available ( have to purchase) but got some soup at bar after a long travel day and it was amazing! Only thing that didn’t like: half the welcome area was used for non-paying guests who were sleeping on couches and chairs!?! Looked like a homeless shelter….
Stayed 1 night in Apr 2024
Response from General Manager on Apr 5, 2024
Dear Janet, Thank you for sharing your experience with us! We are delighted to hear that you had a smooth check-in for your late arrival and that you found your room to be great and clean with comfortable beds. It is fantastic that you enjoyed the shuttle to the airport and had a positive experience with breakfast and the soup at the bar. However, we apologize for any inconvenience caused by other guests using the lobby area. Your feedback is important, and we will address this issue to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to welcome you back for another enjoyable stay. Best Regards, George Drepaul,General Manager

10/10 Excellent

Tom

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Tom, Thank you for staying at Courtyard New York JFK Airport and for your excellent rating. We love receiving rating like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you selecting us and look forward to seeing you on your next visit. Best Regards,George Drepaul,General Manager

10/10 Excellent

Joni

Stayed 1 night in Mar 2024
Response from General Manager on Apr 15, 2024
Dear Joni, Thank you for the generous rating of the Courtyard New York JFK Airport. We are delighted you enjoyed your stay. We hope to see you again on your next visit to New York.Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Hyung, Kent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel restaurant was really good. It was good food. I didn't like outside restaurant.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 23, 2024
Dear Hyung, Thank you for choosing Courtyard New York JFK Airport and sharing your review. We are glad you enjoyed your dining experience at Nosh! We will share your praises with our culinary team. Thank you again for your generous remarks, and we hope to see you often.Best Regards, George DrepaulGeneral Manager

8/10 Good

Bryann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Loved George - the shuttle driver. He was so helpful!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Bryann, Thank you for sharing about your recent stay at Courtyard New York JFK Airport. Providing exceptional service is our top priority, and we are delighted that George went above and beyond to assist you during your stay. We will be sure to pass along your kind words to him. Thank you for taking the time to recognize his efforts, and we hope to welcome you back for another enjoyable stay in the future.Best Regards, George Drepaul,General Manager

10/10 Excellent

Sarika

Stayed 5 nights in Mar 2024
Response from General Manager on Mar 23, 2024
Dear Sarika, Thank you for choosing Courtyard New York JFK Airport and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, George DrepaulGeneral Manager

8/10 Good

Joseph, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in town for a family celebration and was pleased how convenient and close things were for getting around. The staff is very friendly and courteous. Would stay again if traveling back to the area.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 20, 2024
Dear Joseph, Thank you for your kind words and for choosing to stay with us. We are thrilled to hear that you had an amazing stay with us during your family celebration! It's wonderful to know that our convenient location and proximity to local attractions made your visit even more enjoyable. Providing friendly and courteous service is a priority for us, and we are delighted that our staff made a positive impression on you. We would be honored to welcome you back if your travels bring you to the area again in the future.Best Regards, George Drepaul,General Manager

4/10 Poor

Samme

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Samme, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here the night before an early flight, I had to leave for the airport too early for the free breakfast which started at 6:00, and the airport shuttle filled up & I had to call a Lyft. Other than that, the hotel itself was great!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Mary, Thank you for choosing Courtyard New York JFK Airport and for the high rating. We are glad you had an overall stay. However, we regret to learn that you could not take advantage of our shuttle service. Thank you again; we look forward to your next visit.Best Regards, George DrepaulGeneral Manager

2/10 Terrible

Gulomjon

Stayed 1 night in Mar 2024
Response from General Manager on Mar 16, 2024
Dear Gulomjon, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Simran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the airport shuttle.
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Simran, Thank you for staying at Courtyard New York JFK Airport and for taking notice of our excellent shuttle service team that takes guests to and from the airport. We are proud to be one of the few area hotels that offers complimentary shuttle service to the airport as a convenience for our guests. We appreciate your review and hope to be of service again.Best Regards,George Drepaul,General Manager

10/10 Excellent

W.

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot to spend the night before an early flight. Valet parking a plus.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Guest, We appreciate your kind words about our location near the airport. Providing a comfortable and convenient stay for our guests is what we strive for every day, and we are glad you had a restful visit and that you found our shuttle service genuinely convenient. Thank you for being a guest, and we look forward to seeing you at Courtyard New York JFK Airport.Best Regards,George DrepaulGeneral Manager

6/10 Okay

William

Liked: Cleanliness
Disliked: Staff & service
Limited parking and valet parking was very expensive!
Stayed 1 night in Feb 2024
Response from General Manager on Mar 14, 2024
Dear William, Thank you for being a guest at our hotel and sharing your review. We are disappointed to know we could not provide a perfect visit. We regret that you found our parking fee to be high. We review our pricing regularly to make sure that we are priced competitively. Your overall rating is valued, and we hope you will return the next time you are here.Best Regards,George Drepaul,General Manager

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Trevor, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Courtyard New York JFK Airport. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Best Regards,George Drepaul,General Manager

8/10 Good

Sharon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the convenience of being close to the Airport. Room was clean and comfortable and staff please and helpful.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Sharon, Thank you for taking the time to provide such wonderful feedback regarding your stay at Courtyard New York JFK Airport. We are happy our proximity to the airport was perfect for your needs and that you liked our comfortable accommodations. We are glad you liked our service and invite you to revisit us soon.Best Regards,George Drepaul,General Manager

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Danielle, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard New York JFK Airport. We look forward to your return and wish you all the best with your future travels.Best Regards,George DrepaulGeneral Manager

8/10 Good

anne

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For a airport hotel it ticked all the boxes
Stayed 1 night in Mar 2024
Response from General Manager on Mar 9, 2024
Dear Anne, Thank you for the great rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you liked our services. We invite you to revisit us when in our area.Best Regards,George Drepaul,General Manager

8/10 Good

Ade

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on Mar 9, 2024
Dear Ade, Thank you for your kind rating! We are glad you had such a positive experience during your time at Courtyard New York JFK Airport, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Best Regards,George Drepaul,General Manager

4/10 Poor

James

Business traveler
Disliked: Staff & service
Poor attitude of 1 staff member
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear James, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Best Regards, George Drepaul,General Manager

8/10 Good

Shreyash

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good stay
Stayed 1 night in Feb 2024
Response from General Manager on Mar 6, 2024
Dear Shreyash, It was a pleasure having you as a guest at Courtyard New York JFK Airport. We are glad that everything went well during your stay and that our accommodations along with all our services provided you the comfort you desired. We appreciate your feedback and hope you will come back to us.Best Regards,George Drepaul,General Manager

10/10 Excellent

Michelle

Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Michelle, We appreciate you taking the time to leave your generous rating regarding your recent visit to Courtyard New York JFK Airport. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Best Regards,George Drepaul,General Manager

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Lori, We are delighted you enjoyed your stay at Courtyard New York JFK Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you our way.Best Regards, George Drepaul,General Manager

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was awesome at check in as was bar tender/waitress at Nosh
Stayed 1 night in Mar 2024
Response from General Manager on Mar 3, 2024
Dear Brian, Thank you so much for the amazing review of the Courtyard New York JFK Airport! It was great to read that our front desk and our restaurant team exceeded your expectations. We work hard to make sure our guests are completely satisfied, so we will be sure to share your compliments with everyone so they know their efforts do not go unnoticed. Thank you once more for staying with us, and we hope to see you again soon!Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Carlos

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El aire de la habitación no funcionaba bien
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Dear Carlos, Thank you for selecting our hotel and being our guest. We are disappointed to read about the issue with the air conditioning unit in your room. Please accept our apologies for the inconvenience this caused. Your comments have been noted, and we will discuss them with our associates. We value your patience and overall rating, and we hope we can welcome you for the comfortable visit you deserve. Best Regards,George Drepaul,General Manager

10/10 Excellent

Rosa

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 3, 2024
Dear Rosa, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Courtyard New York JFK Airport, and we look forward to welcoming you back soon. Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Sharon

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to JFK airport and easy shuttle access.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 24, 2024
Dear Sharon, Thank you for choosing to stay with Courtyard by Marriott New York JFK Airport, and we sincerely appreciate your positive feedback. Ensuring a seamless experience for our guests is our top priority, and we are delighted to hear that the proximity to JFK Airport and the ease of shuttle access met your expectations during your stay. If your future travels bring you back to the area, we eagerly anticipate the opportunity to welcome you again for another pleasant and comfortable stay.Best Regards, George Drepaul,General Manager

10/10 Excellent

M..Samir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quick overnight stay I did not have time to try the restaurant but overall I felt it’s a good experience , the location and the shuttle service amazing.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Guest, Thank you for your recent stay with us and for your kind review. Our team takes great pride in providing an excellent experience for each and every guest, and we are so glad you were pleased with our services. Your comments will be passed along to our team, as we know they will appreciate hearing them. Thanks again for staying with us, and we hope you will choose Courtyard New York JFK Airport every time your travels bring you to New York.Best Regards,George DrepaulGeneral Manager

10/10 Excellent

Mohan

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Mohan, It is wonderful to know you enjoyed everything about your time at Courtyard New York JFK Airport and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Best Regards,George Drepaul,General Manager

10/10 Excellent

Abayomi

Liked: Cleanliness, staff & service, property conditions & facilities
Skip
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Abayomi, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Courtyard New York JFK Airport; we hope to see you again soon. Best Regards,George DrepaulGeneral Manager

8/10 Good

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel near the airport. Shuttle service was prompt and met our needs. Ok choices for breakfast, tasty and was served hot.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 17, 2024
Dear Patricia, Thank you for your positive feedback on your stay at Courtyard by Marriott New York JFK Airport. We are pleased to hear that our hotel met your needs, especially with the prompt shuttle service and satisfactory breakfast options. Your comments are valuable, and we appreciate you choosing our hotel for your stay near the airport. We look forward to the opportunity of welcoming you back for another pleasant experience in the future.Best Regards, George DrepaulGeneral Manager

8/10 Good

MARCIA, JAMAICA

Stayed 3 nights in Dec 2023
Response from General Manager on Mar 21, 2024
Dear Marcia, Thank you for rating your visit to Courtyard New York JFK Airport, a five-star! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards,George Drepaul,General Manager

6/10 Okay

noah

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Level of cleaning in the room was disappointing for the amount that it cost.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Noah, Thank you for being our guest and sharing your comments. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for the oversights on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope that we will have another chance to show this to you. Safe Travels.Best Regards,George Drepaul,General Manager

10/10 Excellent

Luis, Salem

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Luis, Thank you for choosing Courtyard New York JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,George DrepaulGeneral Manager